Dear Customer Service,
I am writing to file a complaint regarding my experience at the Chili's restaurant in Silsbee on Saturday, May 30, 2026.
During my visit, I felt that my order was not handled fairly and that I was treated differently because of my race. My food was not served properly, and I believe I experienced discriminatory treatment from the staff.
In addition, I accidentally left my AirPods at the restaurant. When I returned to ask if they had been found, I was told that they had been thrown in the garbage. I was very disappointed by this response, especially since lost items are typically kept in a lost-and-found area.
I also spoke with the manager about both concerns. However, instead of helping resolve the situation, I was not allowed to enter the restaurant to discuss the matter further. This made the experience even more upsetting.
I respectfully request that this incident be investigated and that I receive a response regarding the treatment I experienced and the handling of my lost AirPods.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Melinda is the manager who treated me so badly and disrespected me that evening read more