Got a quarter pounder...looked like a dried out leather smash burger..they suck..not going back to try to get them to fix it

1 Star Absolutely ridiculous wait times at the Silsbee McDonald's. I sat in the drive-thru for 15 minutes just to place my order, with a car full of kids getting restless in the back, and then had to wait another 10-15 minutes to actually get the food. While waiting to order, I watched two cars give up and drive off. This isn't just a one-time problem -- it's been happening for 2-3 weeks now. There is nothing "fast" about this fast food place anymore, and it's beyond frustrating, especially when you've got hungry kids stuck in the car. Something needs to change immediately. read more

Terrible service. Called ahead 2 hours ahead of time to place an order. Still had to wait over an hour after arriving. Worst dining experience I've ever had. Would give negative star rating if I could. read more

One star was too much. Service Is awful. Never got food after 20 min. Eating area was dirty. Never again

This has got to be the slowest McDonald's in the entire State of Texas. Slow, orders not right. Do yourself a favor and drive a few miles down the road to the one in Lumberton. You can be back in Silsbee by the time the person in front of you gets to the pickup window!!! read more

McDonald's - a billboard with a picture of a parking lot in the background - Burgers Near Me - Silsbee, Texas

Employees have terrible attitudes. Manager does nothing to correct them. Food is also prepared terribly.

I went threw drive thru orderd food and paid amd then was ask to pull to the side door so i went to the hwy 326 side door and parked were my truck wouldnt be a hazard and waited foid never came finally went in and told them to refund my money the employee just waked off . as i have a job to do i ended up leaving no foid and they have my money . ill never spend another dollar with mcdonalds . I also dont thonk the race differences had anything to do with how i was traated i think they disrespect everyone no star rating i just had to get get posted read more

Drove into the drive up at 1025am waiting at the outside speaker to order. I wait an wait , finally after she waits on two cars in the inner drive threw she changes the signs to lunch and asks me. Can i help you?. I said yes i want to order breakfast. She says no we are serving lunch now....I said you were not when i pulled up to this speaker. She says sorry only lunch.. WTF! KMA. read more

So much to say but I'll just keep this brief. Everytime we have went here they have continually messed up our orders. We even double checked the order with them at the pay window the times we have went. Yet every time we get to the window, we get our food, there is always something missing or our food is messed up. Just today, we waved at someone through the food window to ask them to fix our order, and the women we got the attention of was very rude and threw her finger up at us like a mom would to a disobedient child. I don't know what she said through the window but the look on her face tells me whatever she muttered was bad which completely p****d me off. We will never come back to this place ever again. read more

Worst location in Southeast Texas. Today I stopped here for breakfast and, for the 5th time in a row, they were out of product. Today it was all sodas. Over the last few weeks it has been BBQ sauce, Sweet and Sour, sausage, and BURGERS. Staff is always rude or too busy chatting with each other to offer any real customer service. Finally, the prices at this location are significantly higher than any other location nearby. At least $2 more per combo. read more

All I can say is wow, and not in a good way. Gross and filthy location with workers who don't give a crap about food quality or customer service. They didn't look short handed, were not busy at all, so I am not sure why it took almost 20 minutes to get me number 2 combo meal. One lady who looked like a manager was barking orders but should have been helping get meals out. Not sure if I will ever come back. read more

I like not only their food but also their coffee! Their coffee is the BOMB! They'll always make fresh if asked to. Their prices are great! read more

Have been to this location NUMEROUS times and nearly every single time there's at least one wrong thing with my order. The food is always cold & disappointing, & the staff is unprofessional, rude, and incompetent. This is the LAST time I will ever go to this establishment. read more

I always go here because I live in silsbee, and tbh I asked for a large root beer and what did they give me? A LARGE DR. PEPPER. I DON'T APPROVE I WANT MY REFUND OF $1.08 read more

We always get great service at the Lumberton McDonald's. The staff is amazing!! Only thing we have ever had a problem with is we get cold fries sometimes. read more

Food is decent customer service is not. Once sat in curbside for 2 hours waiting on a large Fry and shake. I suffer from a few severe mental illnesses that make it very hard to interact with others so curbside helps by keeping the interactions short. I can understand being busy but the drive thru was empty on several occasions with no luck. Ended up having a mental breakdown and going through the drive thru after drugged up on my panic meds so I could function. Not the only time either, went again on a seperate occasion with a smaller order, drive thru was empty for nearly the whole time. Sat there for an hour until I couldn't take it anymore and had a panic attack, ended up leaving and picking up a friend early so they could help me get my order because I wasn't able to. read more

The workers have a attitude and don't answer the window.they are snobby like crazy, and i don't know if they have to wear a mask but they have one on but they are not wearing it but I also don't if they have to. read more

I had to review this McDonald's because of the customers. Yeah, McDonald's is McDonald's- same food, same prices, same service. But while my coworker and I were ordering our coffee and Egg Mcmuffin at the counter, a little old lady asked us what we were up to that day. We told her we were in town for work, coming from Austin, and asked her what she was up to. She told us that she has been coming to the McDonald's every day since it opened, and she has breakfast every day with all her boyfriends (and her husband doesn't mind)! She was hilarious, and a real cool lady. And sure enough, she sat down with a group of older men after getting her food (which she didn't even have to order, because they knew exactly what she orders every day). I want to be like that when I'm old! read more

Parking lot clean, good food quality and Excellent customer service will visit again in the future!

This store has no idea how to use a 2 lane drive thru. Second time I've been here and waited through 3 other people in the other lane before they took my order. This time. I left and went to Jack in the Box!!! read more

I be loving those big Mack's. Never get tired of the fries. Best ones in town. I've been known to steal a few outta the bag before getting home. Hey..who can resist. read more

Mediocre food with consistently bad customer service. A store where obviously management and employees care little if anything about the quality of service. read more

Worst ever....waited for 35 mins today (along with about 20 other customers) for my family's food today...finally asked for a refund so we could go somewhere else! McD's should NEVER take that long!!! read more

Expect a long wait. Expect a teenager to roll their eyes at you and accuse you of trying to get free food when you tell them they didn't put all of your items in your bag. read more

This particular McDonald's seems to have a constant problem with equipment! It makes me wonder if this is the "location" that McDonald's uses to send old equipment to die. They have a continuing problem with the ice cream and/or Smoothie equipment. Right now, once again, the Smoothie equipment has been broken for 3 weeks, and management has no idea when it will be repaired!! The other locations in the area seem to have their equipment fixed quickly when they have a piece of equipment down!!! read more