Came in 9:30p.m on a Saturday. I only wanted a cookie skillet dessert. I sat at the bar area. My waitress was flirting with a group of guys at their table. Took about 10 minutes before she came and got my order. When their table was literally right next to mine. (arms reach). I waited 15 more minutes to get my water. It was 10:10 when i got my dessert. Waited another 15 minutes before she came out. I never saw her working asking other tables. When she did all she did was chat instead of checking on other tables. I gave her my card and i didnt know it took almost 20 minutes to swipe a card. I left around 10:50. So to eat a dessert it takes a little over an hour. read more

So disappointed with the Chili's in seguin. We've gone to the one in San Marcos (yes we'd rather drive to San Marcos than eat at the one here) and the fajitas were awesome, here they were just like boiled meat. I called to see if I could prepay an order for the next day, they said yes. 10 min later I got there, and they said no. They said I had to use the app. Downloaded the app, the pay system was down. Smh. Just bad service. read more

My wife and I have now been traveling for 19 days and have traveled about 4000 miles. The stop at this restaurant tops our list of the WORST that we have had in those 19 days/4000 miles. When we were seated the hostess first asked if the small booths would be okay - we declined. Then she offered us a small table for two that was nestled in the corner between two large and noisy groups. We asked if we could not have one of the tables around the corner where we could have some semblance of quiet and she said sure and she would get us a waitress right away. After a long wait, my wife told me what she desired to order and went to the restroom. More time expired and finally a waitress arrived to take our order. She first stated that she was sorry because no one knew that we were there. I said that was obvious and she stated: "Oh, that is the way this is going to be!" I ordered a diet coke, enchilada soup, and quesadillas for my wife. I asked for water, a bowl of chili, and the half turkey sandwich. My wife returned to the table. In a little while our drinks arrived and then my chili. My wife was told that her soup would be out shortly. My chili was a very thin gruel and not like any chili that I had ever received in any previous Chili's Restaurant and we are FREQUENT visitors to them. Nonetheless, I loaded it up with crackers and ate it all. It was also more spicy than any other chili that I had ever eaten in Chili's Restaurants. It was as if someone had added hot sauce to the chili as either a joke or "payback". We then received our quesadillas and the half sandwich. A group of 12 was then seated right behind us which amused us since we had really hoped to be in a relaxed area with little noise. However, that was not to be. Then my wife was told that the enchilada soup was not ready and it would be another 5 - 10 minutes. This was at 1:00 in the afternoon and it is a main staple of the lunch menu. She was offered another soup which she declined since she dislikes the chili and the loaded baked potato soups. She accepted a salad instead but really did not want it. While discussing the enchilada soup with the waitress, my wife discovered that the quesadillas were EXTREMELY greasy. Not mildly greasy. EXTREMELY greasy. Now everything was heading in the wrong direction. I offered to change with my wife (she has no gall bladder and cannot tolerate any greasy food). However, due to my medical conditions, she did not want me to eat them either. She was offered to have them redone, but she declined and asked for the same sandwich that I had. That was agreed upon and after the waitress left, I gave her my sandwich and finished my chili. The manager then brought out the other sandwich and apologized for the EXCESSIVE butter that the chef put on the quesadillas. She stated that they were oversaturated with butter. We ate our lunch and my wife did ask for and receive a refill on her diet coke. I would have liked to have had more water but was never offered that opportunity. We then got ready to pay the bill. I accessed the bill on the kiosk only to discover that I had been charged for the quesadillas and two sandwiches. We then tried to get the attention of either a waitress or manager to no avail. After waiting a long time, I once again tried the kiosk and discovered that the quesadillas had been removed from the bill. I then paid the bill and we departed. Subsequently I remembered that I failed to get my PLENTI points for our visit but that was my mistake for not taking the time to find how to secure my points via their kiosk system. The only thing that my wife got for lunch that she ordered was the diet coke. We found the food to be of questionable quality and the service to be unacceptable and mostly curt and almost rude. read more

Just left and will never return. Waitress could've cared less. Actually acted like we were a bother. My daughter ordered soup and salad. You'd think you could t screw that up. Wrong! She ordered the potato soup first. First bowl was ok. Second was a very odd color. Totally different consistency and tastes awful. The waitress said it was cold so she put water in it and microwaved it. So she asked for the tortilla soup and when she brought that you could have cut it with a knife. Then she said just bring me another salad. OMG what was in that salad? It looked like a long, hard piece of dried dog poop!! So disgusting. The waitress saw us find it and said " I don't know what that is, we just open the bag. What??? She didn't even act like it was a big deal, at least fake it. She brought the check out and took it off. My daughter asked to talk to the manager. She said "well he took it off do you still want to talk to him?" We just paid and left!! read more

Food was great but salad too small. Looked like a side dish container from KFC. Requested music volume turned down if you call that music.

Let me start by saying I love Chillis and dine there regularly, but my experience at this location today was terrible. First of all the service was SLOW. There were 6 in my party. 3 adults, 3 kids. This lunch lasted almost two and a half hours!!!!! Took a bit for the waitress to come by and take our drink order. Not a problem but didn't see our drinks for about 20 minutes and she said it was because they didn't have any clean glasses. Finally took our order about 25 minutes in. Asked for refills, another 29 minutes. Still not enough clean glasses. I can see why, there were tables that were not bussed almost the entire time we were there. Got our food over an hour after walking in. I ordered a triple dipper to share with my 2 kids, so not sure why that took so long. Other than that, my friends had two burgers and a child's pizza. Not very complicated. After waiting that long, the food wasn't even hot but at this point, just too exhausted to complain and extend this lunch any longer. At one point, the waitress even told us how she hated her job and had an interview soon!! So that sums it up!! My survey at the end of my meal did not go through. The Chillis in Seguin was an absolute disaster today from start to finish. read more

Love the food here, most of the time. Service, is usually pretty good, unless they are understaffed, then you may wait a while. overall we will eat here again, afterall that skillet chocolate chip cookie is amazing !!! read more

Generally we like Chili's, though we only go to the one near our house once or twice a year. We met our daughter at this Chili's location for lunch, because we were going to a place near Seguin afterward. This is one Chili's we will never return to. The waitress was okay, but most of the rest of the experience was terrible. My wife and I got burgers and fries, and my daughter got chili cheese fries. Our burgers were dry and tasteless, and all the fries were cold. The place was filthy. My daughter's tea arrived in a glass that was dirty on the outside. Her food arrived on a plate that apparently had been set on another plate, since it had food smeared all over the bottom of it. Stay away! read more

Pretty grotty! Service poor and layer of dirt on everything. Table behind us has been in an hour and still don't have their meal. We have been sitting 30 waiting for our desserts to arrive getting ready to walk out read more

Not a good experience. I was informed by our server that they run out of items on Sunday. I ordered a Titio's Punch, no Tito's. We ordered the Triple Dipper, no egg rolls. Our server said she could do the Triple Dipper with two items but the cost would be the same. The women's restroom was closed because it was too dirty. We ordered an app and desserts and it took forever for the food to come out. I ordered the skillet cookie and the ice cream was all melted. Our server apologized and said someone left it out so it melted. Seriously? read more

Choose another restaurant if eating in Sequin, even if you usually like Chili's, don't go here!!! 2 hours for simple dinner... Driving through from San Antonio to Houston and chose to stop at Chili's as frequent the Chili's near our home with no issues.... This was the worst restaurant experience ever. We decided to eat at a table in the bar area, the two that were open were both still dirty. The hostess said she would have it cleaned, a guy came and cleaned most of it but never came back to finish so we were still standing there when the hostess comes to seat people at the other dirty table behind it. She noticed we were still standing/waiting and she finished wiping it down. Once seated it took awhile for waiter to come over and take drink order. When he (Alexander=server) did, my mom asked him how the turkey club is, he proceeds to tell her he doesn't eat sandwiches, his attitude was a bit of a smart a**, but I let it go as he was young and perhaps hasn't learned yet that they do work on a tip basis, good/pleasant attitude ='s more money in your pocket. I ordered a side salad and bowl of chili, mom got the turkey club and our other guest had chicken ranch sandwich. It took forever for our food to come out the people behind us whom were seated after us were already done eating before our food had even arrived. I asked the waiter what was going on and he said it wasn't his fault, it is the kitchen. When our food finally did come out, the fries were cold. When the bill came it had a $1.99 entertainment charge. The waiter never came back to ask what for so I went to the back to speak with the manager, whom was DEREK. I told him how bad the whole experience had been. I asked what the 1.99 entertainment charge was for as I definitely hadn't been entertained, he said it was for the game kiosk at our table. I told him we hadn't used it and he acted like her was doing me a favor by taking it off my bill. That made me mad and so then I asked him to look up how long we had been there he said it had been one hour and forty minutes since the time our drink order was put in the system. He did admit that was longer than normal, but that is it. He truly didn't care that we were unhappy and it was apparent in his attitude. If he did care about how his restaurant was being run he would be out walking the floor and checking in on his customers etc especially if his turn around is that slow. After talking to him and seeing how crappy his attitude was, I am not surprised about the poor attitudes of his wait staff (as also mentioned in other reviews)... This Chili's in Sequin needs headquarters to come in and retrain or fire the current management.. My guess is the only reason this specific restaurant is still in business as because of the location next to freeway in middle of nowhere, and most of the customers are 1 time customers that are driving through that will never come back (esp after a visit like this). So the management doesn't care about the bad service and it is obvious. This location gives a bad rap to the other Chili's out there!! dined 12/29 7pm-9pm, guests 3 ticket #10164 table 93/2 server Alexander Cashier Derek read more

Ordered online, was ready when said it wild be, met at vehicle, friendly service!

To start off, it took a few minutes for someone to seat us, and when she did she just put the menus down and walked away, didn't say "your waiter will be with you shortly" or anything. At all. And she put us in the bar room where everyone but two or three people were at the bar, everyone else in the other room. Not to mention this seat is booming with sunshine and heat. Then our waiter comes to ask us our drinks, he was very nice and let me order first (chivalry). Then after waiting longer that usual I looked over at the bar, and he was talking to other employees. I kept looking over because I was like 'hello? Did you forget about us?' Finally he noticed me, picked up drinks that had obviously been made prior to me looking over and brought them to us- to no surprise they're flat Dr Peppers. And when he FINALLY took our order he didn't write anything down (didn't take our menus), but instead kept playing with and touching his big wad of cash. I watched him go to the kitchen to see how long he'd take to place our order but no- he stopped, talked to the employee again, and played with more money again. I have yet to post about our food but this dude needs to be fired. Pretty bad. read more

Update 4/2/2018: I got an email from Chili's Guest Engagement Team on April Fool's Day, but I was afraid to open it. I called them instead on the number they provided in their reply to me on Yelp. I spoke to Antwone about this situation. He was extremely nice and I really appreciate his time. He represents Chili's very well. His friendliness and concern were much appreciated. If Derrick had treated me half as well, I probably would not have written the Yelp review. We have dined at this location a couple of times recently and never complained about the slow service, because they're always pretty busy and their food tastes great. Honestly, we have had much better experiences in San Marcos and Buda. This is the first time that I had gotten sick after eating at a Chili's restaurant. I originally called Derrick to ask if Chili's uses msg on their food, because I have had some really bad reactions to that food seasoning. He told me that they don't use it. After reviewing Yelp, I saw that there are several Yelp complaints about this Chili's. I didn't see the sanitation issues that other customers observed and complained about. We live in Seguin and hope that the corporate office will inspect this location and correct deficiencies to ensure that customers have a safe and pleasant dining experience. _________________________ Our service was pretty slow. The food tasted great, however I had bad stomach cramps and diarrhea about an hour after I ate. There were three of us in our party and we each had different entrees. I had chicken fajitas and was the only one to suffer the consequences of eating there. I spoke to a manager (Derrick) a little while ago and he was pretty nonchalant when I talked to him about this. Not even "I'm sorry that you had a bad experience with us." Wow! Really? I was going to rate them a 3 but changed my mind the more I thought about it. Customer service??? I was so aggravated that I created a Yelp account so that I could let others know of my experience. I must say that I don't think this Chili's will be on my radar in the future. read more

I don't always leave reviews... but when I do... it's to notate the quality service and food that I received. Went here the other day and had the pleasure of being served by a young lady by the name Brianna. The food was hot and ready when it arrived. She kept our drinks topped off and recommended some quality dishes that our family loved while making sure our dining experience was nothing short of perfect. Will definitely be visiting this location again! read more

Went to Chili's which is usually a name you can count on. Not in Seguin, Texas. Waiter came by..took my drink and app order and left. Showed back up shortly with my drink and chips. So far so good....after 5 minutes or so comes back over and bends down beside me and says I'm sorry what was your order again...I tell him fajitas and he said thats right with corn tortillas. NO with flour and all beef. 14 more minutes go by and he finally arrives. Now I had chips and salsa, fajitas and my same glass of water. Went the entire time and never got a refill of water. He showed up there four times total. Once for drink order, once to bring out drink and app, once to bring food and the last time was when he asked if I was ready to pay....well um sure. Way to go chili's. This is by far the worst service in Seguin. I may have to write corporate in this one as service was really bad and the fajitas were close to the worst ever. Will never back to this place. read more

Absolutely HORRIBLE service! The first time I have ever walked out of a restaurant before. We had a big group and waited 30 minutes without having a server bring silverware or take drink orders. read more

my party got here before the restaurant got the lunch rush and we were the last table served as people who came in after us got their meals. our server changed 3 times, and no one asked us where our food was after 30 plus min of having an empty table. read more

Don't order the ribeye steak. I made the mistake and ordered. Figured they would fire grill it, instead it was pan or griddle fried. Flavorless piece of meat....never again! read more

I once call my self a regular. It was conveniently located to meet my husband after working late, and I like the margarita's. But that is the end of my likes at the Seguin Chili's. Service is terrible. Last 4 times we went there, we had problems every time. The last time we went, it took forever to be served, then we watched the waiter serve our dinner to a man sitting at a table behind us. He took one of our plates but took the other back to the kitchen. 10 min later he brought the same plate of food, with another plate to replace the first one that he gave away to the other table. I refused to eat the old food. The waiter admitted that he served the wrong table and gave away half of our meal before he realized what he had done. Food looks good, but is really quite average for the cost. I have also been there, and got a table in the bar by myself waiting for my husband to arrive, and have sat for over 15 minutes waiting for someone to even approach my table to offer a drink or something, with absolutely no service at all. They were busy that day, but still had open dirty tables. Still no excuse for bad service. They should know what an average Friday night will bring, and have enough help on had to do business. read more

The Chilis in Seguin Texas is the worse restaurant I have ever been to. I have had such bad experiences with this restaurant that I have actually complained to corporate who did nothing. Last night I went there and asked to speak to the manager after I stood at the front of the restaurant for ten minutes and was not greeted even though there was a person walking back and forth. I explained to him my past experience and said I was back at my sons request as a result of good grades. I asked that he ensured we actually got the service we were paying for and he assured we would. When we received our food it was incorrect- we got BBQ Chicken instead of chicken crispers. I advised my waitress and she said sorry I thought you said BBQ chicken and then did nothing. I didn't receive an offer to replace it so I asked for a box fifteen minutes later I was still waiting on the box and had already paid. Keep in mind I asked for a check and she said I had to pay on the table tablet. We ended up leaving our whole uneaten paid for meal on the table. Please stay away from this place it is the biggest waste of money. read more

Terrible service lazy workers who do the bare minimum.Bartenders serves his friends first .Im a regular here and spent literally thousands of dollars here, and had the worst service wait I ment no service sitting there for 10 minutes no one even acknowledged my party .Employees ignoring me cleaning so they can get out early.Lance the manager hung up on me when I called and expressed my concerns .Wont be going here again. read more

Worst Chili's I've ever been too. There aren't many places to eat in Seguin so out of pure desperation my husband and I eat here every so often. The food is always standard Chili's fare but too many times we have waited for extremely long periods of time for our food. We have even left a few times without eating because it took so long. And we almost never get a good waiter/waitress... If you have the time, drive to New Braunfels. read more

If I could give this place no stars I would. This restaurant is so unorganized and dirty at most times. No one checked on us for 15 minutes why we sat at a dirty table. We will not be coming back to Chili's and dont worry we will let our friends know NOT TO GO HERE. read more

Horrible service, they forgot to put in our order and to make matters worse gave us food poisoning! Stay far away from this place. I rather eat at McDonald's then this disgusting place ever again! I don't even want to give this place 1 star. read more