Worst restaurant experience ever!!!! Waited 50 minutes to be seated while many tables were open. Waited another 30 minutes after being seated and no one even noticed we were there. With no drink order even being took we finally got up and left. Definitely WILL NOT BE BACK!!! read more

I love the atmosphere, the food is always presented well and is tasty. The waitress, Heather was the "real deal". She is definitely the one you will want to serve u! She is cute, positive, upbeat and prompt! Thanks always for a delightful lunch experience! read more

We have always liked Chilis and have dined at this particular location several times. My wife and I both had the old timer burger and they both were cooked to our desired temperature. Presentation was good and we have no complaints with the food. Service was OK, but not great. We used the electronic pad to reorder drinks but no one responded till we flagged down our server. The biggest problem we had was the cleanliness of the rest rooms and eating area. The rest room was a mess, and the floors in the eating area were a disaster! Makes one wonder about the kitchen.......... While we were eating they began to sweep the floors so hopefully this was a timing issue and not "normal". read more

The fact that I'm writing this review as I'm still sitting in Chili's lets you know what the experience has been like. Once we were seated, it took 5-7 minutes before the server came to take our drink orders. We entered our full order when she came as we had been sitting long enough that everyone in our party of 5 knew what they wanted. We ordered and it took another 7-10 minutes to get our drinks. We ordered a full-size Texas fries...they brought us a half size. No plates, no sauces. So my children are using their fingers to eat the appetizer since that's all there is. They finally bring the other half order of fries and it still takes another 5 mins to get plates. Once we finally get our food, both of my sons' burgers were practically raw in the middle and had to be sent back. We are now sitting here, with three of us finished with our food...one of my sons eating, and one of them waiting for their food...STILL!!! To top it off, my honey and I decided to split their new combo and it was mediocre at best. AND...to add insult to injury, the server came out and told me that we could pay out bill on the kiosk. Total: $120! After careful review, we were charged for both meals we had to send back twice!! Asked for the manager and he's like "oh, I thought we took that off." Ummm...No, you didn't. So he comes back with an updated check...removing the two extra meals and stating that he comp'd my daughters dessert. Well, given that we were here to celebrate her birthday as this is where she wanted to come and you've made that a less than enjoyable experience, that's the least you could do. All of that being said...We won't be returning. read more

My husband and I used to make Chili's our go to place. The past year this specific restaurant has gone downhill. 1st bad visit was back in January right after Christmas. They sat us by the bar. The waitress/bartender took almost 10 minutes to take our drink order. When we finally did get our drinks my Margarita tasted watered down. My husband's beer mug had some type of slime all over it. We waited for our food for a good 30 minutes. Meanwhile two employees who were not on the clock at that time were sitting behind us just taking up a booth, drinking beer, and then going in and out of the togo door to smoke. This went on before our food came and after. I got the Ranchero tacos. When the person who brought our food out (not our waitress) he spilt hot chicken juice all over my pants. Didn't even apologize for it and just walked away. Meanwhile we ran out of drinks, our waitress didn't check on us the entire time, and I was having to smell stale cigarettes while trying to enjoy my food. As we were leaving there was a Hispanic manager crouched down talking to the off the clock workers just messing around. If you have time to goof off then you don't know how to do your job right. 2nd time we were sat at the bar even though we asked not to be. Got stuck with the rudest waiter/bartender ever. He straight up ignored us for at least 20 minutes. Until his "assistant" asked if him if he had gotten our drink orders. She came over and asked what we wanted to drink. We told her we wanted to go ahead and order. She said that she didn't have a key card and that he would have to take it. 10 minutes after that he came to take our order, after passing by numerous times. When we got our food, both of our burgers were undercooked even though we asked for well done. 3rd same waiter/bartender from our second bad trip was ours once again. He has three 6 tops and 4 two tops, and at least four people by the bar. Once again no one took our drink order until his assistant came up and asked if he had taken our order. She took our drink order then disappeared. Ten minutes later we finally got our drinks. The waiter didn't even greet us just a what you having. We ordered our entrees and asked for chips and salsa for appetizer. Going on 20 minutes no chips or salsa. We finally get our food after 45 minutes. No chips or salsa, no one has checked on us nothing. It comes time to pay and the waiter comes up and asked if we wanted the chips and salsa to go. Um no we wanted them before our meal idiot. So I said you can just take it off the bill. Ten minutes goes by and it still is not off our bill on the payment screen. He comes back and says oh I forgot to have it taken off. Another five minutes goes by and finally it's taken off by the manager. Who then proceeds to come over and just tell us he took it off. Not a sorry, not nothing. The managers there are running this place into the ground. They are also overworking that poor bartender who numerous times kept yelling out I'm not doing this shit again. read more

This has become our "regular" girls spot for me and my coworkers. Reasonably priced, there is something for everyone AND it tastes great. The service there has always been wonderful...very pleasant and competent staff. read more

Love this place so much! Good food great margaritas!

Restaurant seemed pretty clean. Food was very good which in turn Chilis usually does a good job when it comes to their food. The only disappointment was the service was a little slow. We were seated immediately, however our waitress was a little slow on checking back with us & getting our drinks refilled. read more

Hostesses never greeted us upon walking in. We stood in front of her for several minutes with no acknowledgement from her. It was busy but who isn't on a Friday night. My wife finally spoke up and asked her how long the wait was and hostess said probably 15 minutes. Hostess then turned away and never asked us our name. So we stood there a few more minutes to see if she would acknowledge us. NOPE! We walked out. If I could rate it Zero I would. read more

We visited this restaurant yesterday. The food was only "so-so", over cooked, and very salty. Upon arrival, the hostess was very slow to assist us, and the waiter never returned to check on us after taking the initial order. Situations like this are the result of poor management and guidance. So, we have decided to voice our protest by not going back, and speed our money somewhere else. read more

Worst service in town. Mismanaged in my opinion. Fire tattoo-girl at the bar - she needs a new career. The food is actually pretty good, but they are under-staffed even for a lunch crowd. read more

Ordered Chicken Enchiladas Saturday at lunch. Tortillas were greasy and undercooked. Filling was not hot but the surface was dried out. They must have depended on a broiler to heat the plate. No follow up by the waitress, no refills on tea. read more

I want to believe it's gotten better every time we go but it only seems to get worst and this is where I part ways with them. This past Saturday we ordered to go. We live in Fort Mill, Sc which is in a different city. We happened to be in the area and decided to grab something near by. We get home and notice that our order was wrong and quickly get on the phone and ask for a manager she tells us she's sorry and would refund us our money and that she would also send coupons in the mail. Well it's Tuesday now so we called and spoke to a manager to see if a refund was even issued and was told no refund was issued and they never offer both and that she would call us back after she finds out what's going on. Guess what? No call back. So the manager from Saturday night lied to to us and the one which my very well be the same one didn't even have the decency to call us back. I understand that people make mistakes while preparing orders but every time is ridiculous. It is never ok for a manager to lie to a customer. read more

A chilis is a chilis right? This is a good one though, the staff are friendly and the service was relatively quick for such a crowded time of day. We had to park at the adjacent hotel! read more

The texture of the skillet queso didn't look right, when I mentioned it to the waitress, she was rude about it...stating she's worked there for 5 years. She didn't offer to take it back and get us one that looked edible. When the waitress brought my salad out, she held the plate over my 7 month old daughter's head. My daughter ordered the loaded potato soup and it was like eating cheesy potatoes without the soup. Walking back from the bathroom you have a clear view of the kitchen and it didn't look clean...food all over the floor and counters. The manager came over after our meal and asked how everything was...he was apologetic and offered to take some off our bill. Food and service were fair, won't eat here again. read more

What a HORRIBLE PLACE! !! Don't mind waiting when a place is busy BUT having to wait because your servers don't PREBUS their tables nor do they clean them off for fear of being sat. IT'S YOUR JOB! !! NOW let's discuss the server we had. Took him 15 minutes to even greet us, so we placed our food order and drinks at same time. Still took 25 minutes to get our food out. NOW THE FOOD. .... wife's Flatbread was beyond CAJUN...... two sets of ribs wet DRY with hardly ANY SAUCE. Once I told our server the mashed potatoes tasted like crap, he says I LIKE YOUR HONESTY. nothing else. Then we get our bill and he tells us there is an EXTRA $1.99 added fit the kids playing games on the machine at the table, UM NO.... YOU HAVE NO SIGN TELLING(WARNING) ABOUT THIS CHARGE TAKE IT OFF, as he did. I think I would have been happier just taking 5 $20 and lighting them on FIRE!! STAY SAY FROM THIS RESTAURANT. ..... YOU HAVE BEEN WARNED read more

We had an ok service at first. Then we asked for one of the tv's to be changed to a baseball game as ALL the tv's in the restaurant were on soccer and our waiter never made it to that part. After we made our orders we asked another girl to change the channel and she ask what I am assuming to be her manager and she told her no she can't change it and rolled her eyes. Another waitress over heard us talking about the baseball game and finally got the channel changes. After our food came out and we were finished it was forever before we seen our waiter finally we asked for our check and he said u can pay on that( meaning the little electronic device they have on the table for you to play games,order drinks, pay bill,etc) well there was 5 of us total. 2 on one table 3 on another. It gave you no option to split the bill by what you order it gave you the option to split 2 ways evenly or 3 ways. Well that wouldn't be fair to either party as one bill may be more or cheaper than the other. So asked the same "manager" lady for our waiter,and again she rolled her eyes. So we had to complain about that. Also we didn't know that you had to pay 1.99 to play the games on the device as my niece grabbed the machine as soon as we sat down (mind you she is only 11) and started paying. So we complained about that. That it should be stated a little better that it is $2.00 to play on this device that I never asked for. There is just no one on one communication and customer service when it is all done through an electronic device. Over all it was a rude experience. read more

Went the re on a Thursday night. Me and my brother order big mouth bites. Both of us wake up on Sunday with a cold. We assume that the chef preparing the food was sick. read more

We originally were going to go as a date night on a Friday night. The place was so packed that we couldn't find a parking space and left. We left and tried again a few weeks later.....this time with the kids. We figured we would go a bit earlier to allow for time to get a parking space. We arrived at about 6pm. The lot was packed, but we found a spot and to our surprise we were seated immediately. No wait at all. I ordered a blue moon and we all had water. When my wife's water came out it had a bright lip print of lipstick on the outside rim of the glass. We told the waitress. She said how disgusting the glass looked and took it back. If we had not ordered I would have left then. I ordered the 3 choice sampler my wife had pasta and the kids had fries. I ate the southwest egg rolls and just my thoughts on the glass were enough for me to not finish. The meal was generic and tasted bland. I would go here for drinks but not a meal. And I'd order a glass of beer to avoid lipstick stained glasses. read more

I don't know if Chili's is under new management since the last time we were there, but what a difference, and not a good one. The receptionist wasn't very "welcoming" when we arrived.We had to wait at least 45 minutes for our food. While waiting we observed the staff wiping tables down, throwing food in chairs and on floor, never cleaning the floors. The floors under all tables were dirty. We were very disappointed in how dirty it was. The manager was walking around greeting people; however, he never did a thing about about the poor condition of the dining area. On a good not, our burgers were pretty good. read more

I got a better salad at Cracker Barrel the weekend before...The lettuce was pretty much all iceberg. There were many of those brown limp spots. The tomatoes were old and should not have been in the restaurant much less in someone's salad. The meal I ordered was completely wrong, but we had gotten a to - go order and since it's an actual restaurant and not fast food, I didn't check it before leaving. Big mistake. I'm pregnant, and certain things make me super nauseous! read more

I'm disappointed. I like the new changes with the menu and little upgrades but it seems that all servants are new and not well prepare and organize. We seen waiters going back and forward and no one stopped by I get our drinks order until later. Food was okay. We ordered the guacamole dip which the waiter have to mix all ingredients in front of you but when he was mixing all of it, he dropped couple pieces of avocado in the big tray and picked it up and put it back in the plate which is a NO NO, you don't know when that tray has been clean or washed. Also my husband got water and his glass smelled funny. My daughter go the grilled chicken and mashed potatoes but she didn't eat her mash potatoes because they were too dry and hard. The bathroom trash was so full that people still was putting trash in it even if it was not room. We always used to see lots of people in the parking lot but this time it was not that busy. Make you wonder ha! read more

My family loves Chili's and goes quite frequently! But for two times now we have ordered to take home and was not impressed. It's better food and more portion if you stay in and dine. They didn't give us utensils the second time around either! May have to look for a similar dish elsewhere! read more

By far the worst meal I ever had. Smothered Chicken Burrito... gotta ask "Where's the chicken?!" It was a big fat rice burrito that tasted like soap. Grossest thing ever, I will NEVER try Chili's again. read more

I would like to Thank Chili's for and OUTSTANDING VETERAN'S DAY LUNCH!!! We went never expecting such a delicious meal. My son and husband are both Veterans, each of us had something different and each one was raving about the freshness and spectacular lunches we were served. Our waiter was very accommodating and the pickles were spectacular. I just wanted to thank you for the wonderful gesture given by Chili's to our Veterans. Thank You for making our day very special. We will definitely be returning soon. read more