The food is always delicious. The service is always good, even if they're busy. The restaurant is very well decorated and is always kept clean and tidy. read more

Service was good. I ordered the beef queso dip. I wasn't impressed. It tasted just like the chili cheese dip I make with Velveeta and chili man chili (without beans). I joined the wait list thru yelp and that was fabulous. We had a large party and the wait was 30-40 minutes, which was perfect for the time we planned to arrive. The shocker was it was ready within five minutes! It worked out good because we were all pretty close. Several of us ordered the Triple dipper plate with the mini burgers, which was supposed to have ranch on it. None of ours had the ranch so the server brought us out some. read more

The wait were extremely long! For food. My appetizer and food took way too long and then my pasta was not hot! I told my server and she sent the manger over who tried to take my food. I told him I just wanted to take my food and go because I had already been waiting a very long time. He said well I'll leave it on your ticket then which was so rude..I'll find another location to patronize that will appreciate my $90 read more

I've eaten at Chili's like three times in the last month. It's been a great experience each time. I love their fajitas and their ribs. Tonight, there was a mistake with our order, but the waitress took care of it quickly and efficiently, and had a great attitude. We love getting the bottomless chips and salsa, which are free with the frequent flyer membership, and even if you don't have that (and why wouldn't you!?), you can include them in the 3 for $13 deal, which is about the best deal around. Anyway, love this place. It's totally underrated! Oh, and southwest egg rolls! You will thank me. read more

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One whole side of restaurant was empty and it was a 15 minute wait. We left and went to steak house got right in

Usually the steak fajitas are a solid choice with tender meat and plenty of toppings. Stopped in on the 4th of July since they were open, steak fajitas were ordered and it's been revamped for some reason. The sides were non existence but the fajita itself was still the same tender meat with perfectly caramelized onions. I'm confused that they will now give you zero sides to top your fajita with when they used to include guacamole, salsa and jalapeños. It's currently the same shredded cheese and chopped tomatoes that come on the side. They did add a charred fresh jalapeño on top of meats. Oh well I will probably go back soon since I like the place and I always get good service also. Pics included read more

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So disappointed! Although there were many empty tables available we had to wait for 15 min. guess maybe they were short staffed. I ordered and substituted Asparagus for my fries as I usually do and they brought me 4 pieces of asparagus (which was a small upcharge). We usually go to the Chili's in Carbondale and are always happy. They give nice size portions of food and service is good. Needless to say-we will not be back. We will do our business at the one in Carbondale. Would think they would be similar. But, there is definitely a big difference all the way around!! read more

We got chilis to go this week and I was honestly surprised with how fresh it still tasted. The fries and the quesadilla stay crispy and hot. Pick up was a breeze through the pick up door and they have pick up parking which makes it extra convenient! read more

I have taken my fiancé to Chili's twice now, and we have sat in the same booth both times which is a funny coincidence. In all seriousness, for a dining chain of restaurants Chili's is good quality food. I don't think I have had a bad experience or a bad meal here. They have a very diverse menu. Am I wrong or did they used to have the Coca-Cola freestyle machine because that's not there anymore. Our service is great with plenty of refills! Make sure you join the rewards program because you get free chips and salsa with every visit and their chips and salsa are quite delicious! You might find this childish, but I truly enjoy their chicken tenders! The ribs are great yes but the chicken tenders are quite tasty. read more

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Haven't been to a Chili's in like forever!!! Went for lunch to celebrate Boss's Day!! From getting sat at a table to getting our food, everything was great!!! Service was top knotch! Ambiance was good!!! I couldn't decide what I wanted so I decided on the Appetizer platter.. I love the Southwest Egg Rolls!!! The sliders were a little too "pink" for me but it was fine!!! My co-workers food looked amazing: quesadillas, Chicken Crispers and a Cajun Pasta!!! I signed up for the Rewards program so I got some Chips n Salsa!!!! Our server was very attentive read more

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Matty (Mady?) was awesome sauce! they were very quick on their feet and made sure our cups never runneth empty.

We arrived a little before 4:30, we had a large party. I went to put our name on the wait list & was informed that we would not be seated until 5:00 because that is when their large party server arrives. That seemed like a long wait, but it was someone's birthday & we had our hearts set on Chili's. We waited the 30 minutes.....still no server, so we waited an additional 15 minutes before taking our name off the list & going elsewhere. Extremely disappointed!!! read more

On a pinch we go to Chili's. Great food. Hardly no wait times. Great volcano chocolate dessert. Plus the chips and salsa is addicting!!! A must try for a quick dinner. read more

The food was great prices were amazing. Our waitress keep our drinks full and she was very sweet

Food was excellent our waitress Shurie was really sweet and attentive. Restaurant was a bit loud but that's to be expected on a Friday night

Ambiance is great but the hosted had us waiting for 10 minutes when the restaurant had maybe at most 4 tables being used. If you go, you will see how ridiculous that seems when the place is so big. Food was good but just didn't like the fact that they were either under staffed or the staff didn't train the hostess. read more

Chili's - Full Order of Ribs - American Near Me - Fairview Heights, Illinois

Horrible service. Bartenders couldnt be more checked out. Rbf on both their faces. So lazy. Ignored everyone. Lots of choices. DO BETTER. This place is mid on best day. read more

WOW- just left the most poorly handled situation. The hostess and waitress were pleasant and attentive. However, I ordered southwest eggrolls (commonly enjoyed choice) which arrived undercooked - delivered by someone other than our server. Almost immediately, our server checked on us and immediately offered to remake the meal when I glanced at my plate and she noticed the undercooked eggrolls. After waiting almost 40 minutes- during which time my husband finished his meal and I ate all the chips and salsa because I was starving- they delivered the food which I asked to be provided a take out container because we had already been there so long and he was tired of sitting at the table just to watch me eat. The MANAGER then came to the table and said "I'll comp you for the first order but you're taking those and we'll charge for that" WHAT?!? When I said that was not even a compensation in any way ( I did not order 2 orders) she said that's the best they could do. Very sad because I have long loved chilis -- it will be a VERY long time before I'll attempt to go there again. I hope the people who were in the waiting area and overheard the exchange and then left were able to enjoy a good meal wherever the chose to go instead. TERRIBLE interaction which ruined a previously pleasant evening. so sad (and sick since all I've eaten is chips and salsa!!!) read more

We were informed that there would be a 45-minute wait. However, an hour later, another party approached the hostess table to inquire about their wait time and was told it would be an additional hour for the kitchen to catch up. The manager was unsympathetic, and the hostesses seemed immature, laughing at the guests' disappointment. It would have been helpful if someone, either the manager or the hostesses, had communicated with the waiting parties or sent them a message. read more

Went in saw about 10 open clean tables and still had 35 minute wait just poor management if you ask me

The Fairview location isn't great. Always slow service and half the time they forget our food order.

Chili's, you let us down today! Like I was not gonna really mess around at all with a review but just sad to go from last time to this! I'm so glad I finally got to try the cookie ice cream (RIP Cheddars Cookie Monster for the ones that know!). I will definitely want to get 10 next time and but only be able to eat 1/2 of 1 of those even if I did get them all ! We got both burgers and they were just bland. The real reason for coming was the mozzarella bars and they were okayish. Clearly somehow could tell they were just sitting around even so soon after opening. The most flavorful thing we had was the chili and bbq sauce and with just with how everything was it was only 40 minutes after opening. I saw the pictures of the fries on the menu and the seasoning on them and was so ready for that. Instead no seasoning just basic okay fries with just a feeling of being let down. And then the waitress begging for reviews at the end with just feeling like being isolated as a table the whole time. Just seemed like did not care about us except with just the general necessity of being a waitress and constant asking of things we requested repeatedly. It will be sometime before we come back here but hoping then it will make up for it. read more

Chili's - The amazing Skillet Chocolate Chip Cookie ! - American Near Me - Fairview Heights, Illinois

We waited 1 hour for our food to come out just to have the server and the manager say, it was a "system glitch" that our food wasn't put in. We waited another 20 minutes and the best they could do was take 10% off the meal. Didn't want the meal to be free but a little more percentage off would have been reasonable. Servers kids got their food before we did when we showed up 45mins before they did. Loyal customer and Won't be coming here again as this wasn't the first time. read more

The food for the most part is pretty good and the few times I've been there, the service was pretty good too. But it's SOOOOOO expensive! For just two surf and turfs and a pasta it was $122! It's cheaper to go to an actual steak house! I won't be coming back for price reasons. There is no reason for the food to be that expensive. Please do better. read more

I can't describe to you how disappointed I am this has to be the worst experience I've ever had with chilis, the chicken wasn't cooked completely and the chips were not fried at all I'm disgusted by what I had put into my mouth!!!! read more

My boyfriend and I decided to do a little date night. Our server was very attentive and sweet. My boyfriend got the surf and turf. He asked for it to be medium rare. When it was served it was blue. So, we sent it back (has nothing to do with the server, she thought it was not right too). She says she'll hook us up with some extra shrimp. The steak comes back with the extra shrimp but it's barely better than the first time so reluctantly we send it back again. Once it comes back out it's definitely well done, but not wanting to be those people and escalate the situation he deals with the steak but can't get through it since it's not what he wanted. Once it's time to pay the bill he does but as he's paying notices that we were charged for the extra shrimp that was supposed to be a "hook up." In a nutshell we paid extra for his steak to be finished. It's important that we didn't ask for the extra shrimp either. We get the manager and you can tell he's over this job, doesn't want to be there. Listens to the situation (doesn't apologize or speak for that matter but walks away) we he comes back I apologize and say we didn't want to be those people but no offer to comp, an extra charge and no empathy or apology was what really is lead to this bad review. I'd like to add that I've worked in the food service industry so when there is an issue with someone's meal ONCE there is an apology. When it happens TWICE it's a comped meal/or something added on the house. When there is a THIRD time issue, you for sure comp the meal. I appreciate the server by adding in the shrimp and I fully believe it was a mistake from her that it was on the bill - as I said before she was very sweet and attentive. The manager finally did return with a $5 dollar gift card, dropped it at the table and walked away. Like I said we didn't want to be those people but I was forced to write this review. Chilis do better and manager don't be a dick to your servers or patrons. read more

Ordered the Old Timer Cheeseburger. Beef was seasoned nicely and a healthy dose of toppings. Overall good burger. read more

Chili's - Oldtimer w/Cheese* - American Near Me - Fairview Heights, Illinois

We came in, sat for an hour and a half before getting our food, had a steak that was suppose to be medium well, came out rare. Bone in wings that were suppose to be boneless. And onions on our burgers that weren't suppose to have any. 10/10 would NOT recommend. This was very disappointing! read more

We went here for lunch today. Ordered the lunch specials. Got our drink and soup, waited over half an hour for our sandwiches. Was told they delivered them to the wrong table so the were busy remaking. We had an appointment and couldn't wait. So lunch was a cup of soup. read more

Had a discrepancy with our waitress on pricing for adding some dips to our free salsa credit. The waitress told us that her manager could take the dips off if we had the salsa comp and pay the $3.99 for trio dips. Ended up paying full price for 2 of the items that were to be free on the credit. Horrible customer service from Sharina the manager. No wonder there were only 6 people in the whole place. Pathetic. read more

Had to wait about 30 minutes to be seated when lots of tables were available because "the kitchen was behind". As a result, the entryway was packed with nowhere to sit. Once at our table we quickly found out that they were out of root beer and lemons. Know that it might be hard to get root beer on short notice, but couldn't someone have made a run to a local grocery store for lemons?? Server was friendly enough, but didn't come to the table often which led to empty drinks. Food was good, but Chili's has to work on the customer experience. read more

Chili's - American Near Me - Fairview Heights, Illinois

So we got there about 6 ish, fully expecting to wait. 15-20 min wait not a big deal. Gave them our number so that way we could go sit in our car to wait and check out the menu online. We then noticed 35 minutes had passed and no text. I walk in and notice that the people who came in a bit after us were already seated. So we went to the hostess stand and I informed her that we never received a text and were told that it was only a 15 minute wait. We got seated pretty quickly after that. The food itself was good, our waitress was very attentive. Then the couple who came in right after we did to get a wait time came right as we were finishing up our meal. Quite disappointing to see. read more

This is one of my favorite places for chicken and margaritas!! Sometimes there is a wait for one reason or a owner, but once I'm seated the staff and food are always on point!! read more

I just ordered Chilis using DoorDash and it was fantastic!!! The food was warm and the order was right.

decided to follow everyone and get the triple dipper. everything was amazing. until the big mouth bites. before i even took a bite i saw the outside was PINK. disgusting,disappointed, never again. read more

I must not order the right menu item? Each time I go to Chilis, I'm disappointed. Shocked by the high calorie counts (1000-2000 calories), I ordered the 6oz sirloin. Not impressed but I ate it cuz I was hungry. And it was the smallest steak I've ever seen. My broccoli was room temperature, no warmth but it was cooked to the doneness I like. As usual, hubby enjoyed his fajitas. No problem with the service. Next time I'll be adventurous and go for a 2000 (flavorful) calorie choice instead. We did splurge and get the Paradise pie for dessert. Very tasty but too sugary. It could do without the chocolate and caramel toppings. The ice cream helps to cut the sweetness. read more

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Tonight my son and his girlfriend went out to dinner at the Chili's in Fairview heights IL. My son ordered a pasta dish and asked that they not put any shrimp in it, he is allergic. The food came out and his dish was loaded with shrimp, he asked politely to get the food replaced and was told they wouldn't do that. The server then boxed up the food and made my son pay for food he hadn't ordered and couldn't eat. By the time they got back to my house, less than 2 miles from the restaurant he was having a full allergic reaction and had to be treated medically. I would not recommend this establishment to anyone with food allergies or sensitivities. The entire evening was ruined by the staff not listening and the restaurant not caring about the guests they claim to serve. Now a nice dinner with his girlfriend has become a evening at the emergency room. DO NOT GO HERE IF YOU HAVE ANY FOOD SENSITIVITIES OR ALLERGIES. THEY DO NOT CARE AND DO NOT LISTEN WHEN YOU TRY TO ORDER. read more

Very unhappy customer! Said wait was 15 mins. Sat for 30-35 mins while many tables were open. Finally was seated then waited another 20 minutes waiting for a server to come to our table knowing already what we wanted from sitting looking at the menu. Will not be returning after this service. read more

I sat right by the kitchen and the cook without a hair net and without gloves she was scratching her head then touching the food she was also continuously wiping her fingers on herself every time she touches the food so unsanitary I was beyond disgusted and the managers just allow it read more

Wanted to have a meal with my girlfriend, was sat by a nice host. Then we met our server, didn't introduce himself, just took our drink orders turned and sat down at the bar. 5 minutes of him playing on his phone later he came back asking if we were ready and saying our WATERs would be ready in just a minute. We just got up and left read more