I did get a call from the General Manager of Chilli's in both Espanola and Santa Fe New Mexico regarding the bad experience I had with my disabled son at Chilli's in Espanola. He was very understanding and seemed uncomfortable with the way we were treated as described in my recent review. I told him I did not want anything other than understanding. He invited me to come to Chilli's in Santa Fe as I was meeting friends for my son's birthday. He sent me a 50.00 gift card and told me he would like us to try Chilli's again for my son's birthday dinner. We did go to Chilli's in Santa Fe for my son's birthday. This time was much better, our server was very attentive and did not treat us badly in any manner. My son's case worker and his wife came to this dinner and we all thought the food was delicious, with large portions. We paid for our meals using the gift card and cash before dessert as unfortunately, my son had medical issues that day and I wanted to leave before things got worse. I forgot to add the dessert because we paid in advance. Chilli's gave us my son's birthday dessert for free even though I asked for another ticket so I could pay for it. Despite the fact that my son was having a bad day he was very happy for his birthday dinner because we were not treated badly, and he felt accepted. We left a 40.00 tip for the server. My sincere thanks to the General Manager for being kind and making us feel comfortable at Chilli's in Santa Fe. You are very much appreciated for your help. Thank you, Elaine R read more

The food was amazing but our server was awful, we didn't get his name but he was definitely on something, his pupils huge and he was out of it the whole time, it wasn't just pot. He first asked us what drinks, and once we said Dr. Pepper and a water he didn't say anything he just walked away, when he brought us our drinks, again didn't say anything just put them down and walked away, he then came back and asked us for our order, I got the shrimp Alfredo and my gf got the Triple Dipper, once he gave us our food, mine had Chicken Instead of Shrimp, he did say he thought he heard chicken and he was sorry, we didn't mind it at first but then realized our appetizer came after our actual food, with only the queso and no salsa, once that was there I went to the bathroom, my gf said they tried to give us a second plate of shrimp Alfredo, and we didn't order 2, just 1. So when I got back we tried to ignore how bad this was going and we had a great time until we asked for a molten lava cake for dessert and he said yeah and then swung his arm with insane attitude. At this point we lost it, we just wanted to leave so we ask for to-go boxes and I went to the bathroom again and saw him sitting down, leg up on the booth and on his phone, I would've thought he was on brake if he didn't get up very quickly when he saw me. Once we were going to pay, we saw that they charged us for the extra Alfredo that we didn't order and brought to us forcefully, so my gf asked to have that off and then we paid and just left, we usually let a lot of things go as we don't know what they are going through but this was the worst experience we've ever had here or at any place, that dude needs a write up or worse, maybe a drug test. read more

I went to Chili's tonight and had an excellent experience. Our server, Jonathan, provided outstanding service--he was friendly, attentive, and stayed on top of everything the entire time. We had no complaints at all. The manager, Alex, also came by to check on us and made sure everything was going well, which we really appreciated. Because of the great service we received, I would definitely come back again. read more

The service was horrible, The bar server had hardly anything in stock. Lacking in beer and liquor. The employees didn't care if people had to wait 20 minutes for them to take an order. Taking food order were slower. Too busy socializing in the back and ignoring their customers. I didn't see a manager on site. Dirty tables and floors. read more

Food was great had the ribs and fajitas best I've had at any chili's highly recommend

We were seated in the bar. I do not like sitting in the bar area of any restaurant. Our service was just okay. They seemed to have enough staff and the staff was friendly. It took forever for our food and the steak was overcooked. It went back so we waited. The food was good. Not many restaurant choices so we could return. Step up your game. We do like Chili's. read more

The waiter with the lil cross earrings had an attitude thought he was a chick . The food was nasty and they didn't even give us all our food and they almost didn't wanna give the money back when we asked they got all mad. Thats why they ain't got no customers lmfao . read more

Close this place down. Briefly my wife and I spent 5 minutes waiting at a table for service. Two servers passed our table and completely ignored us along with another person by entrance to the kitchen (I know she saw us) ignoring us. Asked to see a menu with no luck. After 5 minutes we had to walk out. read more

Food was terrible. My Philly Steak sandwich had one tiny slice of meat about half the thickness of a napkin. The food was late by more than 30 min after the 40 min wait time. The staff said "we are extremely short staffed . If you want to speak to the manager they will only tell you the same" Spent more than $115 dollars for substandard and poor quality food. My suggestion is close down this lousy restaurant and never frequent it again. read more

I love the food. The wait and having to sign in before you are on a list is really down heartening. For people with little children or elderly family members it's a struggle to go to Chili's, especially when there are no reservations taken. I am about on the verge of trying to stay away from this restaurant a year to see if they change the way they treat clients. Sometimes they turn off the phones(when they are to busy, and sometimes they turn off online ordering as well if they get backed up with orders. The food is great more than 85% of the time. The wait since Covid is not so favorable. read more

So far been waiting for 15mins to get seated, hostess was just on her phone and was totally annoyed we asked a question. Food is alright. Definitely was better the last time we came. read more

Chili's - the entrance to the restaurant - Bars Near Me - Espanola, New Mexico

So we arrived and got seated within 1 min flat. Then we were sitting at the table for almost 25mins before a guy comes to take our drinks and order. Another half hour goes by still no food we didn't even order steaks we ordered appetizers. A family came in well after us about 10 mins and within 5mins hot their food and they ordered after us. Always this chili's does this and we think oh it'll be better HECK NO everytime like what is it. read more

Sister is handicapped. We weren't greeted/seated. Ignored for 15min. (It's not my job to call the sever over) We weren't even acknowledged. They're were mabe 4 other people in the dining area. Admittedly when I called later the manager apologized and was professional, so was the girl who answered to the phone. read more

Shay was my waitress and she was amazing brought. I truly love her cust service. She was very polite and friendly we need more servers like her. Will definitely be coming back and I would love and hope she is my waitress again. read more

Poor service and long wait times, despite being empty. No one cares about you here. Wouldn't recommend it to anyone.

Terribly managed. Bartender was a clueless, shiftless zombie. We managed to get one drink out of them, and then left after waiting for 10 minutes for our check read more

Service; Customer service is poor, your employees are rude, waiting times are ridiculous, and the food is less than quality served without any customer service etiquette behavior. Very bad restaurant for such a small community that doesn't have much in the name of restaurant to offer and yet Chile's a big time chain restaurant and the quality, service, and loyalty it is all so disappointing. You should just close down and just maybe Espanola will have an opportunity to get a chain that wants to provide courteous and good quality service. read more

I live in the area and have seen a consistent decline in service. The place is half empty and yet wait times can be 1/2 hour. On my most recent visit, I ordered a salad and a burger and after another 1/2 hour, no salad or burger. I walked out. This place needs new management. read more

Our server Nancy was Great! Very friendly! The food came out fast and everything was delicious! We will definitely be back! Thanks Nancy!

Can't say I've really had a good food experience here at this location.. it's been awhile and we tried it out since our favorite restaurant was closed . And man what a mistake that was. Ordered curbside and waited an hour for a burnt to a crisp hamburger, meh fajita, and a sorry excuse for the spinach dip.. ugh should of gotten Taco Bell. read more

Chili's - Supposed to be White Spinach Queso - Bars Near Me - Espanola, New Mexico

Understaffed and it's slow. One well trained bartender/waiter could handle the 4 people at the bar and 10 tables (only 4 in the bar). No manager on staff apparently, because no one is worried about tables being sat and not talked to until they walk out 30 minutes later. My last trip here ever. Love Chili's everywhere else. This one needs to close before it ruins the corporate name. read more

Hungry people make poor choices. I didn't have breakfast and here we are at 1:00 driving through little town after little town hoping to find something to eat. Well, Chili's got us as they were the first spot coming in from the North. Overly attentive waitstaff but the food was what we ordered and it was delivered promptly. I particularly enjoyed the table-top kiosk as it meant we could pay immediately and not have to deal with the wait staff again over the check. read more

Chili's - Chili's - Bars Near Me - Espanola, New Mexico

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We went here at 11:30am on a Sunday to watch a World Cup match! We were passing through Espanola and Chili's seemed to be the only place open at that time. We almost had the entire place to ourselves. Our server was very accommodating and even switched the audio to soccer from baseball. We tried the tacos, which were alright. Overall everything went smoothly and we had a pleasant experience. read more

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my server was jon. he had amazing service the food runner was also very amazing and made sure all our drinks were always full and all the dirty plates were off the table. gokd service read more

Waited over 45 minutes for a table. Watched wait staff and hostess playing on their phones. My drink glass sat empty for most of our meal. Food was not up to Chili's standards. read more

when me and my family of 5 sat down we didn't get service for about 20 minutes and when we did we ordered and asked for appetizers and it came about an hour later. the waiter kept bringing us drinks out and when we'd ask about the appetizer he'd say "let me go check on that for you" and would come back saying "unfortunately they didn't see the ticket and they haven't started it" so we were waiting all that time for food that hasn't even been started. to some up the whole entire service it was horrible our food was either cold or tasted old. we were at the restaurant for about a total of 4 hours.. it was annoying and not even worth it. we did get free dessert but still not even worth it. a day after my family ate there we all got sick with stomach issues. id also like to note that a couple of my friends ate there a couple weeks later and told me they also got food poisoning from eating here. will NOT be coming back and hopefully no one else gets food poisoning from this place. read more

I'm one to leave good reviews only but making an exception for other travelers. This restaurant does not want your business. They are understaffed for sure. But the reviews are to be believed. Everyone moving at a snails pace. Quoting incredibly high wait times to send people away, even as the dining area sits about 90% empty. We decided to wait anyway because we were exhausted and hungry, but our 30 minute quote came and went and the host hid in the back rather than address us at all. Others walked in 20 min behind us and were sat immediately. No logic or basic customer service in play so good luck! read more

This place should just close do everyone a favor, not enough staff. If you don't have the staff to accommodate the patrons, everything suffers from customer service to food quality. read more

This place just needs to be shut down. There are always no employees so half of the restaurant is always closed. Why stay opened? Zero stars. Or just go take out only. read more

2nd time here, and the establishment is very clean and service is excellent. Had a drink in the bar (both visits) & our waitress was super friendly, personable, and was fast and efficient. I also like the pay your own tablets that are provided at each table and booth. read more

They usually mess something up on the order. They seem very disorganized and most of the people who work there don't seem to care about customer service. read more

This was the worst service, order was wrong and then rubbery and raw. Gross, never again and then manager still handed me a check for the food no one ate. I remembered why I don't eat here. Before it all began we waited forever to be dat and no line and not busy. Very bad place to stop. read more

Suzanna saved the day!! Under staffed was no problem for this girl!! She was amazing. So was the rest of the team here at Chili's in Española. Food was also great. read more

I had the Cajun Pasta with Shrimp for dinner and it was delicious! Very filing. Also, the strawberry lemonade! They messed up on my motherinlaw's order, but corrected it and apologized. The service was a little on the slow side, but it was busy. read more

Chili's - Chillin' at Chili's - Bars Near Me - Espanola, New Mexico

This location sucks, there are 7 people on the floor and 3/4 of the restaurant are empty, we were told the waiting time was 30-45 minutes, it is ridiculous, people standing around listening to music on AirPods not being able to help customers, worst customer service ever... read more

this place fucking sucked i came in and there was no music and a 1 hour wait with nobody in the building lmao when i finally got a seat it took another hour to get my drink and never got any of my food so i left some money on the table and left because fuck this place read more

If your going to have drinks, and think you are safe to let your guard down think twice they have people working for them that will steal your belongings. Waited 2 hours four out food 45 minutes before our drink order was taken.. my food wasn't good at all when we finally got it. I dont recomend this place to anyone for any reason. read more

A few months ago my boyfriend and I ate here together and we posted a review of what happened, but it's listed as "not recommended" so I'm going to write what happened again here. First of all, we had 4-5 different waiters serving us at once, I'm not even kidding. At one point I asked one of these random waiters for a spoon to eat my molten lava cake with, and she came back with a spoon that had a piece of crusty food stuck to it. So I waited for another one of those waiters to come by and asked for a new spoon, she apologized and got me a new one, but it took a while. Terrible place. For my main course I ordered pasta, but it was undercooked and hard. I had a side of garlic bread that tasted bitter and almost soapy, which was also soggy. This was the worst experience I've had at a chain restaurant ever. read more

Was told we would have to wait 15-20 minutes to be seated. 32 minutes later we walked out. Their loung and bar were closed chair up in half the restaurant and only two tables. Staff all standing around the closed bar. Heard a server told a guest they had a 35 tip coming in so they weren't accepting any more. Terrible service. I wish I could give 0 stars. read more

The food is pretty standard Chili's so you know what you're going to get so that's not an issue. The service is reeeeeally bad. Once the host seats you it's a good ten minutes before anyone even approaches the table and you usually have to wave them down. Today we were seated and ended up leaving because nobody ever came to the table. Also should mention that it wasn't busy. read more