I don't usually review chain restaurants, but this Chili's was exactly what we needed. Our van broke down during a cross-country trip, and we ended up stranded near a mechanic for a few hours on a Sunday afternoon. The staff welcomed us in, kept us comfortable, and never made us feel like they were wondering if we planned to move in. The food was good, the atmosphere was relaxing, and the hospitality turned an annoying travel day into a pleasant break. Thanks for being an unexpected oasis! read more

Host was rude, had us standing waiting for 37 minutes just to seat be seated in bar area. Manager was aware that customer line was waiting out the door. Started turning people around at 850pm. I told the manager that I asked for a booth but they tried seating us at the smallest table in the building. So after waiting more than half-hour we left. I'm sure the food would have been great if we could have got treated like paying customers who value the establishment for its known service and food. But I guess at the calumet here on Terrence Ave they aren't interested in allowing people to get a good experience. The fact that this happened on Tuesday not the weekend is crazy. In fact this is just sad. Lack of customer service and care for the industry you work in is diabolical!!! read more

Chili's - Waiting list - Bars Near Me - Calumet City, Illinois

Last minute decision to hit happy hour here and it was great. We accidentally didn't follow the rules and just grabbed a booth in the bar area but the manager was so kind and gracious, Sheri and explained the rules and we apologized. She said that it's a future reference and we thanked her! Our waiter, was Jerihmi was so apologetic l, he was jammed but he was so great to us and we appreciated him too! We got the triple dipper (sw egg rolls, sliders and mozzarella) and a side of fries. Everything was delicious, standard greatness from Chili's. We had the seasonal margarita and it is strong! Highly recommend it! Bar area was nice and clean. Cool vibes! It's rare I do chain restaurants but I do love Chili's! read more

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it was very hot in the restaurant , no air conditioning. They said they were out of a lot of food. waitress was doing her job. how do you allow your workers to work in tempura that when it's hot out side? read more

Today, May 8th a little after 12pm during the lunch hour my experience was not only a very disappointing experience but it was my third and final straw with this Chili's. The atmosphere is always humid. It's always warm and slightly sticky and frankly just sweaty inside. This time we were led to our table and as we approached not only were the seats dirty but the table in general was dirty. Instead of staying for what promised to possibly be yet another bad experience I was going to just leave however I instead decided to ask to speak with a manager. The server got the manager and then promptly decided to LIE (to his face and in front of ours) and say she told us the table needed to be cleaned prior to seating us and we followed her to the table without being prompted. Which was a surprise to both of us in our party as not only did she grab TWO menus BUT she led us to a table AND placed the menus ON the table as if we were in fact being seated. The manager she retrieved states that he is usually a weekend manager (I'm not sure why that would be relevant at lunch time on a Friday) and that he wanted to know what to do to rectify the situation. Our previous experience ended up with our meal being comped. Also, why would I stay after the hostess clearly just lied to her mangers face and ours about her actions. I didn't want a comp meal I want the actions of poor service to be corrected. Third time was the charm and after this I will not be back to this location. I love Chili's but this one needs ample work in the customer service arena. Fix the temperature and the integrity of your employees when you get a chance. read more

New management? Great meal! We will definitely be back. Everything was fresh and the service was great.

The food was, hot, delicious and it arrive quickly. The hostess and our server were super friendly and nice as well!

The food is expensive but the quality is terrible. The burger was not good and the fries were cold. The place was not full, but there was a wait of at least 18 minutes. I would have been better off if I purchased a burger from McDonald's! read more

This locations service is terrible. Our waitress spent more time chit chatting with served tables rather than waiting on tables that needed servicing. Never once came back to check on us as I wanted more water. We have now finished and have been waiting for our check. We wont be back. Very unprofessional. read more

Their beverage lines contain mold and require an immediate cleaning. This should not be taken lightly.

Just all around rude people! I guess it's the location but I would never again! Food quality isn't so great either.

Good was good b and service was better. Haven't been to Chili's in years and I didn't remember it being this good read more

Chili's - Bars Near Me - Calumet City, Illinois

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Don't go here they food nasty. Ian get no marinara sauce for my cheese sticks my food was cold all typa shit

I haven't been to this chilis in over a year, because the food is terrible, re warmed, not fresh, I visited there tonight Wednesday June 25th, 2025. They have gotten worse, a total waste of time and money. The burger was old and dry, I didn't want them to remake it or anything, because it may come back worse. I just know not to waste my time or money. Staff not friendly, no eye contact, I felt like we were disturbing them. I only gave them 2 stars because the drink was a star! read more

It was a late Saturday afternoon. We got in was quickly seated. It was quite lively. Clean and good music was playing overhead. read more

Chili's - Bars Near Me - Calumet City, Illinois

The service is okay the only main problems is the lack of silverware/utensils and straws plus they didn't put the bacon and green onions on my loaded Mac & cheese so it was just basically normal mac&cheese plus it was too watery for me anyways plus they got my brothers order wrong and my moms order wrong simply just sad from a usually good spot like chilis simply disappointed read more

The food here is amazing. I have been to a couple of Chili's and none of them had the food so delicious as this one. I want to give a huge shout out to Jade our server. She was an amazing waitress. She was polite and helpful. She knew her job and she was good at it. I watched her run around waiting on her customers and still come and check on us. She was also very fast as well. She deserves big tips for what she does. The setting in the restaurant was very quiet and peaceful. Gail and I really enjoyed our visit here. I will definitely be back. You don't see a picture of my main course because i didn't eat it here I packed it to go for lunch tomorrow at work read more

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Not what it used to be. Lansing location is very unprofessional and understaffed. The food was very salty.

Cal. City's Chilis food and service was exceptional. The manager was cheerful and her staff was knowledgeable of the menu and very helpful no attitudes. The ambiance was nice and the music was great. If you like sports this is the place to go for a good meal, great cocktails and great service. I arrived at the last minute (3-12) for a birthday snak and was greeted with smiles and suggestions on what to order by Ms Alex. It was assuring to finally feel that customer service was still alive. She was wonderful right down to my dessert. No rushing the customer her conversation was assuring. I most definitely will be returning to her establishment. If you like cleanliness, peacefulness and great food /service try the torrence location you won't be disappointed. read more

This Chili's has done everything wrong tonight. My mother's burger wasn't fully cooked, her drink didn't come with or before her meal. My daughter's burger didn't come with cheese on it and it took them over an hour to bring her another one. My food arrived at our table cold and I had to ask them to remake the order. I never received a refill on water and it took about an hour and a half to receive napkins. I spoke with a manager prior to sending my food back and nothing was done. I spoke to a second manager and my mother finally received her drink and I received my second water but my daughter's burger never arrived. read more

Chili's - Mushroom burger. - Bars Near Me - Calumet City, Illinois

I bought 2 bowls of Chili from Chili's and was very disappointed. It was very salty, thick and very dark in color. It tasted so bad that i had to throw the 2 bowls in the garbage. They must have scraped the chili from the bottom of their pot and sold to me. Very disappointing. read more

Their tenders were good, but it's really hard to mess up tenders anyway. The service was there, not really helpful or inviting. The ambiance was ok I guess. It wasn't terrible but I could be in the blazing sun and be a whole lot more comfortable. read more

Please avoid this place...I got home with my to go meal and everything was inedible and my steak was overcooked and my son chicken tenders were ice cold!!! Honestly I had to call corporate it was that bad and my fried pickles wasn't even cooked look at the pic!!!! I'm just done with this horrid location read more

Chili's - Seriously inedible fried pickles - Bars Near Me - Calumet City, Illinois

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1/15/2023 it's been a long time since I have been at this location. This night was a fail in all areas. Walked in and was sat at table right away. Table was dirty and asked to have cleaned. While walking to table walked passed many tables needing to be bussed and cleaned, floor was very dirty with many straw wrappers, napkins, paper towel and food. Server was pleasant but forgot chips and salsa and by the time it came our meal was arriving. Food took long time to make but was ok to eat. We should have left but it had been a long day and we were hungry. I won't be back! read more

Bland food.add your own salt flavor good music sountrack. 64 characters happy fourth.

I've only been once so I'm not sure if this is the norm but it was very dirty, unsanitary and not very inviting at all. I encourage management to manage... read more

We have been waiting to be seated for and hour then got to the table and have been ignored by the waiter for 40 minutes.....they ghetto -8/10 don't recommend. read more

Why have curbside delivery if you don't deliver? I waited in my truck for over 15 minutes after I checked in and then had to go inside, and my order still was not ready. My food looked awful and everything was cold. If I could leave no stars I would, absolutely unacceptable. read more

Chili's - a meal in a plastic container - Bars Near Me - Calumet City, Illinois

One too many drinks even though i had the shot of malibu wine and corona. I ordered the hot wings as an appetizer and the chicken tenders also the dish fajita taco. read more

This place was horrible from the waitstaff to the absolute crap they serve as food. Hadn't been to a Chilis in many years - but I a place where the food was decent - now it's seems they must get truck loads of frozen food and think that's ok to prepare and serve. Done and done with Chilis - the best representation of this place is how they perceive their own business - plastic soup spoons in a plastic bag - that's exactly what this chain has become cheap and crappy. read more

I went to Chili's at 1580 Torrance Ave, Calumet City, IL, on Monday April 11, 2022. They were out of the soup I wanted, and didn't have any eggrolls. I had to wait a long time to get my food, which was cold, except for the French fries. They forgot the molten cake I ordered, more than 20 minutes, so I got up and left. I had to eat the fries, because all of my food was cold. I felt hurt, like I received below average service. I do not plan on visiting this location again. I felt that I should have received a refund. Very disappointed. read more

I went inside to eat and after being sitting for over 30 minutes I left. they didn't even come over to take my drink order and they even looked right at me. I got tired of waiting so I left and went to Buffalo Wild Wings. read more

My wife got food before mine came and it was cold. They sat us at a very small table that was cramped. We told the waitress my wife's food was cold. Then, we waited a half hour for my wife's food to come and they gave it to the wrong table. We knew this because the customer at the other table was complaining about not getting crispy chicken. My food came and I was done eating and my wife's food finally came. This Place absolutely sucks. Boycott. read more

First off they told me an hour and that was 2 hours ago. Second they got 16 year old air heads working. It isn't crowded at all no tables are cleaned if i could give 1 star i would read more

Chili's - a view of a restaurant through a window - Bars Near Me - Calumet City, Illinois

The worst!!! I ordered pickup via doordash and they just need to be shut down smh. All my food was old as if they just microwaved it before I arrived, I asked for no bacon on the loaded fries they were full of bacon, my corn was literally so old I wouldn't even attempt to bite it and to make matters worse I called and asked to speak with a manager they connected me with Larry who said "Oh you ordered through doordash you have to just complain to them, but I believe you" WHAT why are you all serving ppl this then. I would not recommend my dog to eat here. read more

Chili's - Old corn and a chicken tender that appears to be bitten smh - Bars Near Me - Calumet City, Illinois

This place is beyond horrible!! Customer service is horrible!.. Food takes wayyyy to long and they don't apologize or nothing!! I wouldn't come here again if it was last place to eat... I would rather die hungry! read more

Horrible! Waited an hour got over warmed under cooked small portion of rice, watery, condiments, sour cream miniature scoop, miniature scoop of guacamole, even the cheese was already melted from sitting under a heat lamp. Food was so bad I sent it all back. It was ill prepared, no care, no attention to detail, small potions, under or over cooked. This place is a ghost of what use to be. Worst than a truckstop hole in the wall. Even the drink was less than what it usually is close this dump down. read more

Food was great as usual. However, the service was very poor tonight. We got there at 9:00. After waiting 15 minutes for a waiter to come.... still waiting and waiting no one shows up so I got up to ask about it. Then we were moved to another section. Our waiter was friendly and I'm thinking, yes! Finally... but she was very slow . We didn't get our food until 10:01. I want to tell you guys all of I but it's too much for me to type. So after a while I call for the manager.He was nice, professional and he continued to serve us the rest of the night. So the only reason this place gets from me is because the food was good and the manager took care of us. read more

Chili's - Food taste delicious - Bars Near Me - Calumet City, Illinois

My first time here in years. I use to work here & walking in was like deja vu. One thing I don't like about this place is there drinks. They are very stingy with the vodka & tequila. The food has always been good to me even when I was working here. I absolutely love there fajitas & there Cajun pasta. read more

Chili's - Trio Fajitas - Bars Near Me - Calumet City, Illinois

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First let me start by saying it's super empty in here and it takes them 15mins just to seat you... decided to sit at the bar and the waitress took 15mins to even acknowledge the fact we was sitting here!!!! Then took another 15mins just to get drinks..... service is SHITTY!!!! Wouldn't recommend..... but the southwest chicken soup was on point. They need better customer service management read more