This is an excellent company. The staff is professional and nice. The aides and nurses go above…read moreand beyond.

Good private medical care is so hard to come by, so I'm writing this review. This company is so far…read moreabove any we have had over the years that my family can hardly believe it. We have horror stories that I won't go into, but Uptown has changed all that. We NEVER worry that the nurse aid will be a no-show, even during the storm. Our primary caregiver, Amy had arranged to stay and the owner brought her supplies!!! Bruce is so involved with every aspect of this company. Same goes for the RN nursing director that is involved with every part of my mothers care even though we only have nurse aid care at this time. Kathy is wonderful and I think she said she's been the director for 21 years of the 30 year company. So here's my advice learned from past mistakes we've made. If the company is a franchise homecare business and if not run by an RN, DON'T hire them. They don't have the investment in your family that this company has and staff will leave before the next person shows up without letting you know??..it happened to many time to count! I heard about Uptown from a nurse while my mom was in the hospital. She had a PULSE STAFFING badge and when I asked, she said she was a contract RN. She was my favorite and she told me about Uptown which is the same company as PULSE. I'm very grateful! I've been wanting to write this for months, so hope it helps someone avoid the issues that are so hard to deal with on top of having a loved one that needs care. We are in the Galleria area, but I think they also cover other areas.

Worked with Nikki for PT & Myra at the front desk. Both are friendly and helpful women…read more Nikki was great for PT, she explained perfectly what we were targeting with each exercise and what I should be feeling, giving me "homework" assignments and checking in with me the next appointment. I felt very cared for and that health was in their best interest.

New office for Pasadena area. This is connect to the Clear Lake Physical Rehabilitation Hospital…read morefor severe injuries and is the next step after in-home visits. Good therapists.

During the evaluation the girl let a large metal hook swing and hit my child in the face. The…read morereport contained errors. They charged my card without presenting me with an invoice or my permission. The facility looks really dark and run down. I don't recommend. I've since had to get a second opinion out of pocket.

Wow... can I just say wow. You will never meet anyone who cares for your child as much as Yulene…read more She literally bends over backwards...in a yogi sense.... for you and your child. Her heart is huge.. always a help. She will do all she can to help. Just know...she will always have your back. Namaste. Love Yulene

This place is definitely beyond the measure of words I can express. From the moment you walk…read morethrough the door the caring for the children is amazing. This is by far one of the greatest experiences I could ever have in my life. You have to love what you do of course but, when you have an employer that cares about you makes a big difference. Being surrounded by not only educated co workers but co workers that have a passion for children on the spectrum just as well as I do makes my heart melt. I could definitely be having a bad day just one step inside and everything goes away instantly. The admin and supervisors are so caring there seem to be no problem they cant fix and guess what if they cant they will find a way! I wouldn't have it any other way than to be working along side this amazing team from owner on down. Great atmosphere !

I am very pleased with the progress my son showed while he was at hello autism, he was always happy…read moreto go and never once tried to not go. He showed great improvements all around and the therapists were all great with him. What I really liked was that they allow other therapists to come in like speech therapists or occupational therapists, that was very convenient. We only moved because of commute distance but otherwise we would have stayed with them.

We have had the pleasure of having Miss Kenya our son's therapist for the last few years, and she…read morehas been a blessing to our family! She has really pushed our son out of his comfort zone and help him flourish in more then just speech therapy but also helped him learn more age appropriate social skills and communication. She's very committed and works really hard with us to ensure our son is able to get his sessions weekly! We are very thankful for her, and for the future of our son's development!

My 3.5 year old son was in OT for a little over a year at Space (first with Ms. Jordan, then with…read moreMs. Gina). My son loved everyone there and truly thought he was just going to play every week with his friend "Ms. Gina." The therapists were kind, engaging, supportive, helpful, and knowledgeable. They did a great job in communicating what was going on in therapy in ways we could understand and implement at home. When my son graduated OT we were given multiple resources to continue his development from home. We are considering getting him re-evaluated for speech therapy and wouldn't go anywhere else. They also take all precautions necessary when it comes to Covid. The new building is awesome, the front office staff is helpful, and we recommend anyone to Space!

Please check on your loved ones who have IDD and reside in their private homes. Like myself, you…read morewill discover what is promised is no where near reflected. I can only speak of the private group home for 18+ with Day Habilitation, transportation services, supervision, medication management and meals. My son has high functioning autism. He was housed for 23 days, after paying for a month. Since day one and every few days there were issues. To list the ones we experienced: Extremely small rooms with 2-3 twin XL beds, DayHab van driver speeds- expressed road rage all while talking and arguing on the phone (Overheard), Dayhab supervision is flawed, smoking inside rooms (observed during visit), staff asleep on the clock (observed), staff gives medication off schedule (observed), staff tries to take gift that was sent for my son (text message to prove it), Dayhab does not individualize meals gave my son crackers, cheese and carrots, it was communicated prior that he doesn't eat cheese or carrots. That snack is the only meal there- after I complained -they said he can bring a lunch. The programming consists of playing hang man and coloring. I requested and was told my son would get career advice and assistance applying for jobs and lifeskill assistance. All this was reported, and all was apologized for along with accountability (in emails)As a whole the organization let us down. They charge up to $1,000 per person at 10-12 people per home. That $12,000 a month is all that seems to matter. You're not getting your money's worth. Once we chose to cancel services and declined their offers to try another home they had- and requested a refund ( they say it's against policy) for the false advertising and misleading business practices and clear violations of known Texas Penal Codes. I had high hopes for this place in the beginning. The tenants are superstars. The Coordinator, Heryville was extremely professional and responsive. I just wish this wasn't so common in home care facilities we trust with our loved ones.

Ellis Heart Havens has been a true blessing for my cousin and our family. From the moment they…read moremoved in, the staff treated them with so much love and care--it felt like family. The home is warm, inviting, and full of life, and my cousin has been thriving ever since. Seeing them so happy and well cared for gives me such peace of mind. I'm so grateful for everything Ellis Heart Havens has done for them!

Initially, I believed this hospice company would be a good fit, as it came highly recommended by a…read moreclose relative. However, that impression quickly changed once we arrived home with my mother. Communication from the nurses, aides, and company as a whole was inconsistent. We were told oxygen would be provided shortly, yet it did not arrive until two days later, and only after we had to follow up. A regular schedule for visits was never established, and although they sent help when we called, we had to make the call each time. I found myself constantly reaching out with questions. While the RN assigned to us was wonderful, she was only available one day each week. During the less than two-week span we worked with this hospice, the LVN who visited appeared unprepared and uninformed. I had to show her how to drain my mother's ventilating drainage bag, along with other essential tasks. My mother was supposed to receive anti-anxiety medication on her first day in hospice care, but despite repeated requests and ultimately the threat of changing providers, the medication wasn't delivered until five days later. When my mother began showing signs of the active phase of dying, I had to call to ask what the plan was for support. The responses I received were vague and unhelpful. I asked if someone could assess her or if we were simply supposed to call once she passed, as well as how arrangements with the funeral home should be handled. Brittany, a representative, responded, "Oh, no one got the funeral information from you? That should have happened on day one." The entire experience felt unstructured and chaotic. The only positive aspect of this experience was the RN who came when my mother was within eight hours of passing. He was compassionate and attentive through the night, staying with us until she passed. However, after he left, we waited alone for the funeral home to arrive. Now, ten days after her passing, the hospice company has yet to reach out with any words of condolence--no email, phone call, or text. As an RN with over 30 years in healthcare, I would never treat a family going through hospice in this way. I strongly encourage families to conduct thorough research before choosing a hospice provider to ensure their loved ones receive the compassionate and structured care they deserve.

Fritzie is our nurse- she is FABULOUS! very caring and always answers texts right away with any…read morequestions. Jackie is our aid... SUPER SWEET and so caring. They are making my parents so comfortable as they reach their next life! THANK YOU!

Thrilled to know Yesica Lemus is a staff member with this agency. Through her years of experience…read morewith adults, teens, families and adults she makes for a wonderful therapist. Her compassionate spirit makes her a joy to work with. Highly recommend Yesica at the Grief Recovery Center

Nice, friendly attentive and professional staff but I did not want to schedule an appointment…read morewithout first confirming what my out of pocket expense would be with my insurance. It was stated that I have to provide my insurance information and schedule an appointment BEFORE finding out what my out of pocket expense would be. I have spent days researching and looking for counseling in a very specific area that a lot of places don't specialize in. And, I was willing to drive across town. I find this all very disheartening and had to pass this place up.