NOT THE PLACE FOR A NEW MOM This may be a great practice for someone who has a child who goes to the dr once a year for physicals and is old enough to know if they have a sore throat or if they have a headache. This place however is not a good fit for a new parent- even the calmest of them. I understand it is covid and that's been my hesitation in switching practices- I knew all offices all over were trying to adapt so I was patient. We're now a year into covid and my daughter is 9 months. She has yet to be seen for anything by them other than a physical. Everytime I have called them (which in honesty has been prob 3 occasions) for sick apts I have been referred to a walk in due to "covid precautions". our family had covid over a month ago and were all tested at a walk in and I decided to call the pedi office a couple days later when her test came back positive. I had to leave a message and received a call back a few hours later and then a call back a week later- both calls she just asked symptoms and I could hear her typing them. No contact from a dr, no paperwork or suggestions that could be mailed home, no guidance, and no reassurance from staff. I contacted them a week or so into it and said she had been pulling at her ears and was given antibiotic over the phone. 10 plus days later (were all back at work and school at this point and have been for a week) I call because the baby is now pulling at both ears and is miserable. I was told yet again to go to the walk in. The woman on the phone kept interrupting me and correcting me mixing up a call we had in dec when she started teething and was touching her ears with the last month of ear pulling. The woman I spoke with made statements like "well generally when an antibiotic doesn't work a parent calls us within 48 hours to let us know" first- she has a great attitude and we just had covid so I practiced patience and second she's been on a new antibiotic that the walk in told me I wouldn't see a turn around until about 3 days in- the way the woman kept phrasing things was "well generally a parent does this" Generally a child can be seen by a dr in an office with compassion but this is 2021 and covid. There's no need to shift blame onto the parent. ESP because I didn't start to loose my patience with this practice until this last week or 2. This story goes on and on but I recieved a release from this office in the mail today and according to the date the postage is stamped the office wasted no time in cancelling her future apts and closing out her chart while referring us to a walk in. Sorry but when I call you on a Monday and I have the release in my hand with a postage date of Tuesday- you still have no clue what is wrong with my daughter and haven't followed up with me re:the walk in visit but you sure were able to get the paperwork out quick to close out a chart. Seems like there's a lot of excuses to not have to adapt in this office. Skip over this place if you want good medical care with a dr who cares. read more

The office staff is very rude and completely unhelpful. The whole practice is very unorganized and do not follow through. I will be leaving this practice due to the poor management.... this time it was the straw that broke the camel's back. read more

Children's Medical Group is outstanding. We have had 5 children who have been patients here, from pre-term to preteen. All of the clinicians are unflappable- from nervous first time parent late night calls, to alarming allergic reactions, to answering a young person's questions about puberty and vaccines, to ADHD diagnosis and education. Each of the nurses and clinicians have particular strengths, and because we have such a range of kids we get to see them all shine. This practice has separate quiet clinic space for kids who need a calm environment or are contagious, and a culture that results in clinicians being present, connecting with kids and parents, explaining what they are doing and why, and taking a thoughtful approach to the whole child. They have fantastic hours, great on-call doctors and are creative and compassionate problem solvers. We have different kids in our home for different amounts of time and they have accommodated everything from tracking down out of state records to helping kids who have not been to the dr in years feel at home and comfortable. They always ask us how our kids/ their former patients are doing, and genuinely care about their patients and their parents. read more

I'm going to be honest when I say it was hard for me to give this practice even one star. I have been going to Children's Medical Group since I was a baby and I want to say I finally stopped going around 2019. I'm now 19 years old and have to say that this doctor's office caused me severe emotional hardship. I want to share my experience because it would deeply sadden me to have another child go through what I did. Not only am I the only one who thinks this way but some acquaintances of mine also went there as children and have felt the same way. What I have noticed is that my male friend does not have anywhere near the same opinions as my female friends who have grown up going there. That right there was one of my red flags. Along with my 33-year-old sister who went there as a child and finally expressed to me she had the same experiences and told my mother multiple times to switch my doctor's office. I want to start by saying that as a child I understand that crying before going to the doctor's is clearly a very normal thing. Over the years my outbursts became so horrific and out of control that I wouldn't budge when it was time to go, and unfortunately gave my mother and father an extremely difficult time when a physical appointment rolled around. As I've seen in many of the reviews people have expressed that the receptionist is rude. She was, and I'm assuming still is, a very nasty person. It is extremely disappointing to start off feeling so unwelcomed in a space that at the very least should be appropriately accommodating their patients, and allow them to feel comfortable in an environment that is already far beyond that. Clearly, there were many people who felt the same way and for some reason, they decided to allow her to keep working there, what a shame. I don't want to say that every doctor I encountered there was awful, but it was most. I would deny things I didn't feel comfortable with, and even with the support of my mother was forced regardless. One experience was I never felt comfortable in their medical paper gown. I'm not saying it is a problem for everyone and I don't think it should be, it was just a personal preference. I remember my mom calling and telling them before my appointment that I will NOT be wearing the paper gown. They said it was no problem but when I had arrived there and went into the room without my mother they forced me to wear it anyways after having already said I didn't have to. This may not seem like a huge deal, but to have the doctor tell my mother it was alright and then act as though they never said that when she wasn't around and I had clearly NOT been okay with it, seems wrong. Aside from that seemingly minor incident, I felt as though they never respected my wishes and left me feeling violated and crying at the end of every visit. They treated me as though I was a guinea pig which I thought was what I had made up in my mind. It has seemed that the doctors and receptionists would act justifiably in front of the parents but behind closed doors with no parent present, acted the complete opposite. As a child, I understand it is very simple to believe the adults are against you which is why I stayed quiet about how I felt for quite some time until my friends and sister had brought it up with me. It seems to be extremely difficult for me to explain exactly all the times they've disrespected or made me feel like an object with no opinion or feelings simply because I am a child. I know there are experiences with ANY doctor that will always make you feel uncomfortable but I've spoken to other doctors who I know I would feel more comfortable with and not feel as though I'm being forced or talked down on. The least they could have done was be kind when I felt uncomfortable rather than make me feel even MORE uncomfortable by treating me as though I had no other option than to do what they were forcing me to. I finally realized I was right for feeling this way and HAD been treated inappropriately when I began to see other doctors who treated me with much more respect even when I was under the age of 18. To this day I still have problems with seeing even the kindest and welcoming doctors because of this, and get overwhelming emotional about the distress this caused me over the years. I wanted to write this review because I felt that even if people may say they love it there, or that I was a child and was overly sensitive, it is so important that I let other people know so that there is the possibility that no other children have to experience what I and many other people went through. There are so many other GREAT (or even decent) pediatric offices in the area and I would suggest ANY other besides Children's Medical Group! It is hard for the parent to see because they don't behave the same way in front of the parents. Again, my now 33-year-old sister begged my mother not to let me go there when I was young. read more

Went in for what was supposed to be a 10 minute appointment and I took an hour instead. This isn't the first time it happened. It seems as if every time I go there I'm waiting for an hour past my appointment. This operation seems very disorganized and slow. read more

This is the stingiest doctors office I have ever been to and because of their "office policies" I have decided to take my children elsewhere. Although the hours are convenient and the doctors and nurses that I saw were great, the office charges for anything and everything that they can charge for. They charge to have the blue medical form for school completed outside of an office visit and they also charged me when I requested that my medical records be sent to another doctors office!! .65 cents per page! I have never heard of this before and because of their poor customer service, I would not recommend anyone take their children here - unless you are not concerned about paying for things that other doctor offices will do as a courtesy. read more

Receptionist is rude and the practice is very disorganized. We will be leaving the practice primarily of these reasons. A simple ten minute appointment can last up to an hour or more read more

I love bringing my kids here. The office staff and doctors are friendly, courteous, and clearly knowledgable. There is a great choice of Doctors and APRNs which make it much easier on a Mom with a son and a daughter! They have fantastic hours and are are always responsive after hours if you have a concern. This is definitely not the closest pediatrician to our home but it's the only one I choose to entrust the care of my children! read more

My children having been seen by CMG doctors since birth, so 16 years. I have been extremely happy with all of the doctors and nurses. The nurses take time to get to know the children. They are very empathetic and kind. His pediatrician, Laurie Glassman, MD, is one of the most thorough, conscientious, diligent physicians I have ever encountered. She is superb. She has no hesitation putting in extra time to make sure my children get the best care. One of my children has been particularly ill this past year and needed hospitalizations. All of the doctors that checked in on him in the hospital put such deep thought and research (at home) into his difficult issues. Very impressive. The office always calls the next day to follow up if he went into the ER or had difficulties over the weekend. Absolutely excellent care. read more