I had a terrible experience, and was promised a refund by the Director Kathleen Winters after she…read moretold me to find other care.
As for specifics, this center is the most disorganized and rude place of business I have ever encountered. I was so excited to have my son start there and tried to be proactive every step of the way. They didn't send me a bill until June 4th to pay, even though I was told that all payments are due on the 1st and he may lose his spot if not paid on time. Despite me stopping by and personally trying to make a payment on the 1st, no one was able to help me and the director did not call me back after I left a message.
When I went to drop off my 2 year old son on June 4th for the first time, neither the front desk, nor the teacher in the classroom knew of him nor expected him. The teacher told me to "just leave him", despite not knowing anything about him, his medical history, allergies, or even introducing herself for that matter. I filled out and submitted everything but the shot records/physical (which I had with me at drop off), so how is it possible that the teachers are not even aware of a new child starting? I let the teacher know of my son's reflux issues, including instructions not to provide juice or similar acidic foods, and to please pass the information onto the afternoon teachers. I informed them that I've filled out a list of foods NOT to give him. Later in the afternoon, they fed my son apple sauce, which was specifically on the list that I provided and no one bothered to read. That day they took my son with no shot records, not signed in, and I wasn't even given a code for pick up.
I left another message for the director to please call me. As you can guess, I did not receive a call. Instead, I received a message AT WORK, from another parent. The director had given out my personal and employment information for other parents to contact me. Then she emailed me the code for the door without calling to check on my concerns. When I went by to pick up my son in the afternoon, I again asked her if she could spare a minute to talk. She walked past me and said "I don't have time, if you want to talk to me in the afternoon you need to schedule an appointment".
The following morning I finally got to talk to the director, who was extremely rude and unsympathetic. Apparently 20 other children started recently, so that's why the teachers had no information on my son. She works 11 hour days, so she's just too busy to address parent's concerns. And after I complained about her giving out my personal and employment information, she simply stood up, told me she's issuing a refund and to find other care.
I have found other care, and would be perfectly happy to never deal with Kathleen again. However, the promised refund is nowhere to be found.