I cannot say enough amazing things about Jane. My daughter has been in counseling for about 3 years…read morenow and we never saw any results until we started seeing Jane. Jane doesn't just help our daughter, she has given me countless tools as well. I finally feel like I'm actually equipped to be a parent for the first time in 10 years. I also picked up her book Raising Humane Beings and I couldn't put it down. I read the whole thing in 2 days and had so many "ah-ha" moments. The way I parent has basically done a complete 180 since meeting Jane and our family feels so much more calm and connected now. Jane was born to do this work. I've even decided to start going to her myself for non-parenting counseling as well. If you want actual results from counseling, look no further. Jane is the real deal. Edit: After reading through some of the other reviews I feel the need to add that some of the tools Jane offers may not be considered "conventional"... and that's a GOOD THING. That's why her tools actually work. Don't expect the same old song and dance you're going to get from any counselor you go to. If you go into therapy with an open mind and a willingness to do the work, you will see results immediately. An example for me was her "talking stick" exercise. I thought to myself "there's no freaking way out family is going to sit down and do talking stick"... and after Jane had my daughter and I practice it in a session, it's our new favorite thing! It instantly made me feel so much more connected to my daughter and helped her feel heard and validated. But again, having an open mind and being willing to try something different is key. You have to actually want your situation to change, otherwise no counselor or amount of therapy will work. Seems like the only negative reviews were from people that either never actually had a session with her, or went in and didn't try the tools she recommended, which says less about Jane and more about the reviewer IMO.

Since meeting Jane, my relationship with my partner has transcended any space it's been in before…read more We have ben able to lean into the tools and see real change occur between us. It was difficult and the methods never felt helpful in the moment because of our patterns but we learned that they were doing deeper work in spite of our resistance. While there's a long road ahead, we finally feel like we're in sync.

I've known Jason for many years as a fellow mental health professional. He's an expert on men's…read moreissues with over 20 years of experience. Jason is friendly, funny, and easy to talk to. I've appreciated his love for multiculturalism and his drive to help people live more genuine and authentic lives.

If I could rate Jason a negative star I would. My husband needed help and it was his first therapy…read moresession. He was completely nervous and upset going into this and Jason was completely unprofessional, lacked empathy and compassion and I'm mortified hearing how this man operates his counseling session. Completely disgusted. If you want care and compassion and need therapy, especially your first time, DO NOT SEE JASON. I work in a field where we encourage connecting using your client's name, and my husband said when he used his name during the session, Jason felt "uncomfortable". Who says that; and you are a therapist? So disturbing. I'm saddened my husband's first experience being vulnerable looking for help was tarnished by this man.

A wonderful place to go for relaxation and fun. My family likes to go for the oxygen bar and aqua…read moremassage, a great way to recharge on the weekend!

I met with Cindy yesterday for a Reiki massage with some other energy work being done. This was my…read morefirst time going. I was so intrigued and wanting to release a lot of stored trauma and emotions. She sincerely felt so mothering that I felt so safe during the experience. I'm so thankful for Cindy. She's an amazing soul. Who knows exactly what she's doing. Ty so much for the medicine. Nothing but love and light and abundance for you! I'll be seeing you soon.

Analisa at Jewish family and children services in Phoenix is amazing. I had one session and I feel…read morevalidated, heard, understood, all the things. Ugh I have never felt as relieved or good since I was diagnosed with cptsd by this other therapist who I can't even find anymore. I'm literally going thru an episode since last week and she made me feel like today is a whole new day. I could say so much more but I'll end it here. They take mercy care accchs that's all I know & They have meds in the office if you need that.

When scheduling, I provided insurance information and was told they did not accept/cover our…read moreinsurance, followed by a discussion about an income-based payment arrangement. I contacted the insurance company, confirmed that behavioral health services are covered at 100%, and covered fully at this facility. Later received another call from the facility regarding insurance, and again explain that I verified the coverage. The process surrounding insurance and payment felt unnecessarily confusing. The lobby experience was a bit chaotic. This location appears to serve a wide variety of community needs, and I recognize the value of that. There is a hydration station, pharmacy services, security, and even a Narcan vending machine, which I genuinely appreciate seeing available and accessible. The lobby is large, loud, and busy, while the staff behind the glass speak so quietly that both of us repeatedly struggled to hear what was being said. There was also a constant flow of activity. The actual assessment was conducted with someone appearing remotely on a tablet. For something as personal as behavioral health, I find that setup incredibly disconnected (for me). The staff members were pleasant enough, and I recognize that this facility provides important services to people in the community. If I were independently choosing behavioral health care, I would look for a smaller, calmer, more personal environment where the experience feels centered around the individual... for me. This was a required box to check, and it was checked.

My experience here was horrible. I was persuaded to return "for my own good" after suggestions that…read more I was "too sensitive" and so on. This is a terrible place. The counselors have questionable training, shaky ethics and often seem to bring personal bias to their interactions with clients. There is a streak of cruelty and a disingenuous quality to their advice. Record keeping is sloppy and test results lost. At one point they insisted that I'd never had a particular test, thus nothing to report. Some weeks later, the results miraculously surfaced. Sadly, many of the clientele appear to be extremely vulnerable folk with limited choices. I realized that I had a choice. I heartily recommend that you avoid Terros. This place is toxic.

I had been trying to get an earlier appointment a week before my appointment - something I had…read morecommunicated I may need to do at my last appointment and had told would be no problem. When I reached out to Katie* she told me to text the office, which I did. Text communication is very slow to respond and over the course of several days it was eventually conveyed to me that there were no early appointments available and I had to wait for my regular one. I can understand that, but then when my actual appointment time (6/24) came and went and I received no call and no follow up to communicate why or when I would be getting the call. I had to reach out and I was told that it was assumed that we had "lined up" and that she was now "wrapped up" for the next few hours and that a text would be "shot as a reminder" to her. I received no call and no follow up so near the end of the day I texted Katie* and asked if I would be hearing from her today, to which she responded that she was no longer with Estrella and that I needed to reach out to the office. I reached out again the next morning (yesterday 6/25) apologizing for having to reach out again and explaining that I had not heard from anyone yesterday and that Katie* said she no longer worked there. I expressed my concerns about falling through the cracks and how I needed assistance and support. I received no response. I tried calling the office and no one ever answered. I saw that my bank was charged for the appointment I never had, so I followed up again via text because phone calls are never answered. I finally received a text back only to be told that "Dr Amanda is wrapped up with her lawyer" and that "things are out of [their] control" and was told that being charged was my fault because I am self-pay. I am not sure how that makes me financially responsible for services not received, but I digress. I was told that I am "on her schedule" and that she would "be reaching out". No communication about when I can expect this to occur, not even a bit of compassion for how this is affecting my mental health, just charges and blame directed my way. I tried to call and text to literally just get SOME information as to what was happening or what the plan was but was just told to call 911 for an emergency and then the responses completely stopped. How am I supposed to work within this? How is this ok? I am a human being and at the very least I deserve basic respect and actual communication. I have been a patient of Dr Amanda'ss for several years and to just abandon me in time of need and with such neglect is heartbreaking. To yank someone's treatment out from underneath them with no warning and with such cold disregard is cruel and I can not understand what I could have possibly done to warrant such disdain. I would also like to add over the last 2 weeks the methods used to attempt to contact were: text, call, email, website contact us page message. The portal had not allowed me to send a message. *I may have switched the names, I have worked with 2 different people recently Chrissy/Krissy and Katie and I text back and forth with someone(s) from the office but never get a name so it is very confusing.

Everyone has been unresponsive for weeks now. I looked Miss Amanda up on nursys, and apparently her…read moreArizona license expired in October 2025 and she has no prescription authority. No communication except to keep rescheduling appointments and then charged for an appointment that hasn't happened yet. :( Another person also said they were told that lawyers are involved. Absolutely horrible way to treat your patients and will not be returning.

A medical facility mentally physically helpful very clean well kept place and the staff was amazing…read moreand I would recommend it to anyone. I would like to go back if given a chance thank you.

The worst medical dr I have ever encountered in my life. She is rude she is worried about her…read morecomputer not the person that is in front of her giving her the information all angry cuz I didn't send my information prior to my appointment online. She asked me a stupid question she's reading my allergies list and asked why I was taking all this medicine. I responded I guess cuz I'm trying to die it wasn't even medicine I was taking it was my allergy she then realized what she was doing but not anyone I would want to care for me.

Do you have $150 per appointment? Counselors and therapists shouldn't be charging if insurance…read moreoffers copays to see an MD and counselors want more?

If everyone knew how awesome she is...she's changed my life, then it would be too hard to get an…read moreappointment. Don't tell anyone else :)

I would say that Diane Genco is a danger for clients who regularly have suicidal ideation but…read moreclarify that they have no intention of following through with it . Several years ago I was in several groups led by Diane and was having individual therapy sessions as well . I remember one session I had with Diane during a particularly bad week . I began the session with her by responding to her question of what my mental status was like . I always believe in being honest and transparent with the therapists I have had in the past . I told Diane that I was having ideations of hurting myself but had no intention of following through with it . As soon as I said that , she ended the session and informed me that she was no longer going to see me in individual therapy. The reason I say that she is dangerous because she had no idea what I was thinking and sent me out of her office to go home in an unstable condition made worse by her actions. Her behavior was extremely damaging to my psyche . I felt rejected . I felt as though she wasn't willing to help me process what I was thinking and let me go home alone without any intervention at all . I should mention my diagnoses are depression, anxiety, C-PTSD, and I am a childhood trauma victim. I believe her actions were unethical and dangerous .

I have been calling since August. They made me have my dr send over a prior authorization just so…read morethey can "review my case" to see if my case is something they can see me for and see if I really need therapy. Every time I call to see when I can make an appointment they say the supervisor will call me and it's now me if October and nothing. They obviously don't care about patients and their need to talk to a therapist. SMH.