Took my 2024 Ford Escape in for the 15,000-mile oil change. I was charged $112.10!! OUTRAGEOUS! No wonder they have such a low rating. I didn't know I could get it done elsewhere and still keep the factory warranty. They are higher than any competitor in the area. Staff was great but, nobody told me until it was done how much it would cost. I didn't ask because I thought it might be around $75. Still too high but, not the case. I will never do this again without first checking my options. The warranty says service by authorized factory service personll. That doesn't mean you have no choice. Other businesses in the area have qualified staff and I intend to use them next time. Once bit, twice shy. read more

I needed an Audio Control Module replaced on my SUV. I paid $200 for them to diagnose what I already knew, that said , they told me that would be credited to the repair. Then the quote came...$1800. I about fainted, since their parts department told me that the part was $350, and I was told the labor time was 2 hours. I went to another ford dealership in Alachua and had it replaced, parts and labor was $596. If I could give 0 stars I would. read more

The employees were GREAT! They did their best to provide the recall updates to my car. I'm assuming that all of that is as it's supposed to be. I wasn't having any noticeable issues but went in because Ford told me to. On the other hand , the waiting area left a lot to be desired. It was a cold day outside and it was colder in the waiting area than it was outside. The place needs a serious facelift and winterizing maintenance. There are large gaps around the door and window seal that need attention. Also, several ceiling tiles were damaged or missing. The bathroom was NASTY and also very cold. I am surprised that FORD would allow an establishment that represents their company, operate in that condition. I have never seen a waiting room at any dealership that looked that bad. I have photos but I can't get this "add photos" button to work for me. read more

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After talking and texting Ed Smiley about a particular car, and he absolutely knew we had to drive an hour and a half to get there, and we texted the night before and the morning we were leaving to see him, and we MADE SURE to let him know I have extremely bad back pain, we got there to this dealership. Saw the car. Had to call Ed to ask where he was- in my office. Silence-..... the car was just sold. Nice way to screw a prospective customer. My wife was particularly upset, as she saw how much pain I was in! Class act. Typical classless behavior from someone who would probably screw his family. No apology or anything from this guy. Screwed the pooch , he did sic. read more

Took a while to drive out to Chiefland from Ocala but worth the trip to save 7K. Thank You read more

Got my oil changed and tire rotation here. I've been going here for about 1year. But unfortunately last time I was here the mechanic forgot to tighten my lug nuts all the way and as I was leaving my truck started shaking driving down the road. I immediately turned around and went back. They actually found the lug nuts in the parking lot as I turned in I'm guessing they finally fell off. I know mistakes happen but this mistake could have been really really bad. read more

they will lie to you and tell you that you HAVE to have the service contract, in order for the bank to fund your deal. Then they cancelled our warranty, received the refund to the dealership, yet it was included on our financing contract. So we are paying for a warranty that was cancelled and they received the money for. They prey on those with bad credit so they can lie and tell you that you need something that you don't have to have for approval. Then the truck was hit the morning before we got there and they refused to fix it. And I have all the proof and receipts. Filed a complaint with department of financial regulations and FTC read more

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They post vehicles for sale at great prices that aren't even available on the lot. Went in to see a 2019 ford f 150 they had advertised for $7989 . When I inquired about the vehicle they said that one runs hot but we have others. The usual bait and switch routine. read more

Zero stars technicians are a joke just bought a car here I noticed it leaking oil went to check under and the oil pan was cracked and they claimed it was all in good condition and saying they did there inspections on it took it to get it fix to still end up leaking oil everywhere read more

Saw a car on Cars.com. Call Nov4. Yes, its in stock. $12984. Called Nov6. Yes, is in stock. $12984? Yes $12984+dealer and sales tax. Ok, around $15,500. Coming for a test drive. Arrive for appt. Oh that car needs service. Here's a comparable for same price. Only we went from $15k to $19k. I enjoyed the scenic drive from jax though. ‍ read more

I will never go back, the financial person Robert or Bob is the most disrespectful person, he will talk down to you and not know anything about what Ford offers for this reason I will never go back. This has been the worst buying experience of my life. Please avoid this dealership, they do not negotiate the prices, and the lot looks like a junk yard not a Ford dealership read more

Bought a new truck there two weeks ago. place is a dump at best. not what I expect at a NEW car dealer ship. Salesperson didn't know the product or the procedures. after arriving home with my truck found a small dent in the driver door. I got a im sorry from the salesperson and completely ghosted by everyone else. I don't think it is unreasonable to expect a NEW car or truck be free of dents. At this point it's not even about the dent it's about the complete lack of care or attention from the dealership. I guess that's to be expected from something that could double for a used car lot from the 70s read more

Chiefland Ford - Car Dealers Near Me - Chiefland, Florida

These people are SCAMMERS, LIARS, CHEATERS. This is not a real Ford dealership. Any reviews you see on Google that are positive are only there because the service department offers discounts for 5 star reviews. That is how bad the reviews of this place are. They had to start paying to hide the negative reviews. Oh, how I wish I could go back in time and read the reviews before I visited this junkyard. Everything about this "dealership", if that's even what you want to call it, is a JOKE. We found a truck on AutoTrader that suited everything we needed and immediately contacted a salesperson Aaron. He's mistake number one but we'll get into that in a minute. He gave us the ok and we made the 17 hour drive. Yes, SEVENTEEN HOURS. Thinking we had found the truck of our dreams. We arrive to what quite literally looks like a junkyard, with a broken and dangling Ford street sign. The office was a literal trailer, that was so dirty, filthy, and smelly. It felt like an illegal underground dealership, oh wait it is. We show up exactly on time to our appointment and walk around outside and find the vehicle, which we look at for 10 minutes and not a single salesperson has come out, red flag number two. We go inside and finally get acknowledged by Aaron, who walks out to the vehicle with us. He stands off to the side texting on his phone while we look at the interior of the vehicle. He doesn't chime in and give any facts about the vehicle, ask how we like it, ask if we have any questions. Not a peep. We have to ask him if we can test drive it. In which he gets in the back and immediately starts texting again. We ask him a question and he literally doesn't answer it because he's too locked into his phone. Along the drive we tried to start conversation and he would just laugh and not keep the conversation going. All I could think to myself is what is this place? He takes us on a 2 minute test drive, I'm not exaggerating, and we go back inside. He immediately starts asking me questions that he is putting on a credit application without asking if we even wanted to move forward. We were given an out the door finalized price, in which the manager Jeff tried with all his willpower to change right in front of. He said "I can't give it to you for that price, we won't make any profit. I know I already quoted you that but I can't do it" then why send the quote? Why lie and allow people to drive this far? It's pure evil and greed. Needless to say we walked away empty handed, and although from what it seemed nothing was wrong with the vehicle, there was no chance in the world I would be signing a contract anywhere near this place. Chiefland Ford, there is a reason 100% of your reviews are negative, how you carry yourselves- from the state of your offices down to the employees you hire, MATTERS. Ask yourselves would you do business there if you didn't work there? Stop scamming innocent people. read more

Wait of time. Crooks. There is a reason for such high turn over. Made multiple attempts to see listed vehicles. Drove there once. Called first and setup appointment. Arrived and was told truck price was wrong and the truck was not there. Classic bait and switch. Tried a month later. Called to setup appointment. Started driving to dealership. Was called and told they can't find the keys. Last attempt was contacted sales manager requesting out the door price. He refused. Don't waist your time. cROOKS. read more

These aholes are unethical and greedy! I wish I could give negative stars! My elderly father (84 and not a good 84) slipped away after finding a car key and went to drive around, something he is not supposed to do. He ended up at Plattners where they pressured him into buying a used car for double it's worth, that had been in an accident (they didn't tell him that) non locking doors, faulty lights, etc... The didn't let him test drive it (because the had concerns about him?!) but gladly grabbed his cash and ran! They sold him a product he didn't need can't use. They knew it at the time of sale but didn't care. When we took the car back on Monday, (he got the car on Saturday) The manager was rude and we were told by him that there was nothing he was going to do for us and we needed to leave! These people are heartless and unethical! Avoid them like the plague! Do your research and look at all the suits they have against them! They need to be run out of business! read more

I made an appointment approx two months ago, for a transmission (10 speed) recall on my 2020 F550, on the day of my appointment, I was told that they do no longer do transmission recalls, because the "tech" quit the company. I asked why I didn't get a call, as a heads up, but the Service staff said, they didn't know this until this past weekend. I've been in the Maintenace service industry for many years and I have an idea what customer service is and what needs to be done, in situations like this. But I fail to see that Ford In Chiefland have the knowledge or understanding what Customer service is, I assume goes all the way to the TOP of the organization. When you running or are responsible for an organization, you should have continuances for most event, this group, incompetence at its finest, apparently does not have. I would recommend to anyone considering using the services or purchase a vehicle from Ford in Chiefland, to look elsewhere, this organization does not deserve YOUR money, you worked hard for. Again, incompetence should not be rewarded, from the TOP to the Bottom. STAY AWAY!!! read more

Don't waste your TIME!!! Place is nasty, leaking ceiling, oil all over the floor and busted out windows. Dealership is a joke and so are the employees, very rude nasty people!!! Beware read more

BUYER BEWARE!! Went in to look at a Toyota Corolla listed at $19,900. After sitting in their office running the numbers. They came back with $29,600! Absolutely no way should it even be possible to list a car $10,000 less than what they wanted to charge me. No fine print or anything on the website about hidden fees. Would highly discourage anybody buying a vehicle from here. read more

We were visiting Florida from out of state. We had an issue with our car and didn't know where to go. We called Chiefland Ford and spoke with Ralph in the service dept. He said to come over. We did and he was fast in fixing our problem and getting us on our way. We were grateful to be helped quickly--especially since we were not regular customers--and were out of town. Thanks, Ralph! Sure do appreciate it! read more

I just really literally got raped at Chiefland Ford . I got an oil change new spark plugs balanced floor tires and added one quart of rear end grease to the rear end and it cost me $1,039.11 . They charged me nearly $600 to change the spark plugs . They charged $164 to put a quart of oil in the rear end . There's just no sense in this I know prices are expensive but that is ridiculous and then the guy in the service department had the balls to tell me that he figured it would be more than that . It's not my fault forward designs vehicles to make it nearly impossible to change the plugs but I can tell you one thing after this raping I took today I will never buy another Ford . I would have been good withn six or $700 but then bastards raped me for the last time... read more

Zero stars. I worked out a deal on a vehicle via phone/Internet with the dealership drove 3 1/2 hours there to sign the paperwork and pick up the car and they tried to change the numbers and the interest-rate on me. It was so bad that my sales person actually quit While I was there and walked off the dealership. Needless to say I didn't bother to buy the car from the dealership. I don't suggest anyone try to do business with Chiefland Ford. read more

Went in for an oil change, with an apt. Was told it would be 45 min. 1 hour and a half later still not finished. No communication terrible service read more

We bought used vehicle from them and have a problems every since i would not go to the dealership they are a much of cons. Especially the service dept. I would not give them any rating they suck. read more

On 8/22 I called for an appointment to get 2 rear shocks put on my truck. Talked to Justin and got the appt for the next day at 8 am. 8/23 at 8am gave the keys to Jake and told him to also check the AC, not cooling enough, and the ABS light comes on sometimes. He said the truck would be ready that afternoon or the next day 8/24. Then he called to say that the rear seal in the differential was leaking and should be replaced. Est cost $350.I gave the OK for the fix and he said the truck would be ready on 8/24. Afternoon of 8/24 Justin called and said the bearings in the differential were worn and needed changed. Est cost $750. I asked if they had the parts to fix it and he said yes and the truck would be ready Saturday the 26th. Called Monday 8/28 and was told that they were waiting on parts.??? FOR WHAT?? You said that you had them in stock. Called 8/30. Parts are in and tech is working on it. Called 9/02 and Jake said the tech would be in at 9:00 to finish up. Called 9/05 and Jake said the tech never showed up on Saturday and he was having employee issues. Called 9/08 talked to jake and he said he had a new tech and he was putting the differential together. Called 9/11 and jake tells me he's waiting for a bearing puller to come from Auto Zone in Williston so they can change the bearings. WHAT!!! You said you were finishing up and in reality, You haven't even started!!! 20 days you have had my truck and have done nothing. Called 9/14 Jake said the truck was being put back together and would be ready in the afternoon. 3:50 the same day he called to say they dropped a shim and it broke and they ordered one from NAPA. so, the truck will be ready tomorrow 9/15. Next morning, I show up and they say the part will be in by 11am and they will call me. At 11:45 they call and said NAPA sent the wrong shim and had to reorder. It will be a few days. 9/22 stopped in and Justin said a few more hours and it would be done. We waited for THREE AND A HALF HOURS and he told us that they had to redo one of the seals and he would call. Saturday 9/23 No phone call. Monday 9/25. No phone call Tuesday 9/26 No phone call. Wednesday 9/27 Called and Travis said they were waiting on another part because one highly skilled tech took the differential apart and another highly skilled tech is putting it back together and can't find all the parts. Stopped in on Thursday the 28th and still wasn't done so I told them to have the truck outside the building Friday morning and I would have a tow truck come and get it. Friday morning the 29th of October, 38 days from when I brought the truck to them. I picked it up with the differential and the gears in the back seat and the drive shaft in the bed of the truck. The only thing they fixed was the 2 shocks and my bill was $ 995.17. Out of that $596.00 was labor. For only replacing two shocks and giving me a box of gears and shims that I don't know if they even are for my truck. read more

I have over 50 vehicles and this has to be the absolute worst dealership I have been to. It all started off with looking at a 2021 F250 it had a full stereo system in it as you can see in photos below they even bragged to us about how nice the stereo was and that they would play it to bring attention to the dealership. I went up to the truck and immediately realized the stereo system had been removed from the truck at there dealership in no attempt to even hide the fact that they had removed it leaving the wires cut underneath the seat and trust me this is only the beginning. I then confronted the manager and told him about the problem he replied with "I don't have any of your f***ing money yet you can leave" and blows cigarette smoke all into my face. We still decided we would buy the truck that they have listed online for $84,000 we then tell them we'd like to negotiate the price since items are missing. They then stacked on all these insane fees pushing the truck over $110,000 which was still no issue I still purchased the truck. Unless you'd like to be racially attacked by cedrick I recommend you stay far away from Chiefland Ford. read more

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DO NOT WASTE YOUR TIME! They have to be the Worst dealer in the country. Bought a slightly used f250, seamed to be in good shape. However, drove it home 90 miles for an engine light to come on. Brought it back, for them to tell me it's over $10,000 in parts alone to fix. I know they new of the issue, as he was able to tell me I had a 75% blockage of my DPF system nearly immediately, which does not happen in 90 miles. They also FALSE ADVERTISED, in multiple ways. One of which, they sold me this truck with a 34 gallon tank, however it only has a 26 gallon tank. This truck has costed me so much more money, that I assumed have just bought a new vehicle. DO NOT WASTE YOUR TIME. They deserve to be thrown in jail. read more

From purchase to first visit in service chiefland ford has been hands down one of the best experiences. You get true value here. Not the prettiest building or lot but the cars stand tall and you can't beat the prices. The new guys in service really know what they are doing. read more

By far the worst customer service. Rude employees- Summary; i was interested on a jeep they have for sale Car gurus Auto trader And chiefland ford website advertised the same price (promo) 11300 price -3k for trade in -1k approved lender Would = to $7300 I told him i have no trade in, and i have my own financing... ill gladly pay $11300 Spoke to gledin.. which is an asshoole by the way. He said i cannot honor this price of $11300 i need to add 3k more bc or the trade-in. Which is $14300 I asked for the GM.. he said "i am the gm" and hung up on me. This is how you guys run a business? Jesus christ Stay the hell away from this dealership. RUN! read more

I called to see if I could bring my Raptor in for a small warranty issue. I explained the issues and the service guy basically started yelling at me. While he was spazzing out I was thinking , " Why the hell are you yelling at me?". Really bizarre. He told me to take it back to the last place that worked on it and that they can't do warranty work. When I told him the last place that worked on it was in Texas. He said, "Well I can't look at it for a week and it's going to be $139 an hour". If his attitude wasn't so bad I would have spent the money for the convenience, but I'll gladly drive another hour to not give them my money. read more

So, first off this is not a bash on the sales folks at Chiefland Ford, but more about fraudulent sales practices and bait and switch practices used to lure you into their sales facilities. We were looking for a car for our daughter. We went online and saw a 2014 Subaru, had some miles on it but looked like something she could use. Went on site Friday evening, December 2nd, 2022, to look at the car. Was met by the Finance manager as the sales folks were busy. She was very nice, and she led us to the car. Exterior was decent, but upon further inspection, found engine parts in the back and when I opened the hood, found that the engine had been disassembled and a sticker on the window that this car is not for sale. Now why a dealership would advertise a car for sale with the engine disassembled and a replacement engine sitting on a pallet behind the vehicle is beyond me. So, we continued, my wife mentioned we had seen a VW Eos for $8884 with 98K miles. We looked at the car, took it for a drive...seemed solid enough so we sat down to make a deal. After a few minutes the salesperson comes back with a breakdown of the cost of the car...$9800 now for the car and a $3800 appearance fee. Now they were giving me around a $1000 discount that the salesperson seemed pretty proud of. I stated number one, the price of the car jumped from what was on the web advertisement, and we do not need the "Optional Appearance Fee" which he stated covered Lo-Jack for a year, Paint and rust through protection and a few other things. I stated we do not want or need that on the car. He stated sorry sir but that is NOT optional. So now with tax, tag and license with the added Dealer Fee and "Appearance Fee" the price of a $8884 car is now over $14000 and that is with their $1000 discount. I asked as to why the price advertised for the car was different, the salesperson stated that they have to show low prices so that they can get good placement from the search engines on the internet. Shocked that they would openly admit fraud, I told them this is Bull$^&t and walked out. Funny the next day that VW Eos jumped from $8884 on their website to now $10984. Listen, they say buyer beware and that is no joke. Buy from them as your own peril. I will never buy a car from them. I found a reputable dealer in Crystal River and they were honest and upfront about costs...that dealer has earned all my business and my family's business moving forward. I have attached pictures for proof of the fraud. Lastly, I know that they will state it was a mistake...we fixed the issue...blah, blah, blah...look at the pictures and read other reviews...this is a perpetual issue. Something needs to be done. By the way, the Subaru was still listed on their website as of this posting... read more

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I contacted them because I received an email stating that the dealership price for a new 2021 Ford Escape Hybrid had just dropped $1000 and I was ready to buy. According to their ad, the car would have cost just under 35K including taxes, destination charges and all other gadgets described in the ad. I called them to confirm that price and the answer was: "We will give you the best possible price but cannot do any negotiations over the phone." I told them that I would have to drive 45 miles round trip and would take the car outright if the price was within my budget. So their sales manager said: "Just come". At the dealership, after making us wait for more than 30 minutes (I guess it is part of the ploy as it makes the customer more "eager" to buy), the guy finally came back with an offer of 39K. What a joke! I asked him what the point was to advertise the car at 31K plus Tax if it was going to end up being 4-5K over the advertised rate. His reply: Well, there is great demand on this vehicle, we have only that one and we are also offering a special package with free oil changes for life and paint protection for five years. I told him that I did not want that package (I wanted to stay polite!) and he replied that it was a "compulsory" package. This guy did not want to make a deal. He was out to rob us blind! He made us waste our time driving there. Avoid them at all costs. read more

they had a car listed for $28,000. I asked them (Dan) what the out of the door cash price was. They would've rather financed it so they tacked on all kind of fees and said if I wanted to buy it it would be $40,000. That's ridiculous. They said they had an addendum fee that they had if I didn't finance it. read more

Be careful they try to reel you in with low car cost but add a package that is mandatory that costs over 2 grand if yall want to see how a dealership is supposed to be run go to a place that is not cheifland ford they are a massive waste of time they had the opportunity to make me aware of the extra 2 grand they would try to charge me but failed to do so even though they knew I'd be driving 2.5 hours to go look at a vehicle that they didn't even put gas into for a proper test drive before I got there. Kat was nice though probably the only decent person that wasn't trying to screw me over. Whatever price you see online add 3 grand to it and thats the actual price. Internet price on the vehicle i saw was $11,990 and their out the door price was $15,800 read more

Purchased a new F150 Platinum on 8/15/19. We did our search on line and found the truck. Bob worked with us and showed a passion, purpose and persistence for his job. He worked out a good deal with us on our trade and our new purchase. When we arrived at the dealership we noticed if was not the usual big showroom. Instead it is a small and friendly atmosphere. Bob went over everything about the truck for over an hour. We even took a short ride to DMV. The finance manager, Justin, is a young and talented addition to the group. Not pushy, nice, and very relaxed. All paperwork was ready for us to sign when we arrived. Overall a good experience. Ed U. Ocala, FL read more

Zero stars! I went thru capital one for finance , I called and spoke with Bob about an advertised car and was told to apply online. I applied I called and Bob was not available called bob again few hours later since I had not heard back and I told him I was approved for Fords credit application. He then proceeded to tell me that the car had been sold and he needed to take down the ad. He lied and said a hard pull had not been made on my credit and transferred me to a sales man named Michael. Not sure what for. How can you be the finance person and not know that you don't have a car on your lot and tell me to apply for credit? I will be lodging a complaint to BBB and calling the credit reporting agency's to dispute the hard pull. I will also be calling Ford. I did tell capital one about my experience with this dealership. I do not recommend this dealership they are dishonest and lack professionalism. read more

I called about a truck advertised on the Internet. When I asked the price they quoted me 10,000 more for dealer prep, etc. Ridiculous! The price quoted includes a trade-in, etc. etc. Bait and switch read more

I had a very disappointing experience at this dealership. I made an appointment to test drive a car at 9:00am - after driving an hour to get there the salesperson informed me the car was not there, but had been loaned out the night before. But they would try to get it back. Well it was an hour away so, but they did commit to get it back for me to test drive. I went along to retrieve the car - only to find out that it had been loaned out for nearly a week. The misinformation I received and the attitude of the sales manager was pathetic. This organization lack coordination, communication and in my opinion does not know what quality Customer Service is. Strongly suggest bypassing this organization when looking for a car. read more

They have hidden fees that are listed as "Pricing" in a drop down menu. We went to our lender and were in the first stages of qualifying for a loan, using their advertised price. If you go on a third party site it will not explain their fees at all. If you go on their web page if you don't "click" on the "Pricing" option you won't get the full disclosure! $2000 trade in fee, $995 reconditioning fee, $295 administrative fee, then Tax, Tag, Title Fees (normal). An advertised $9487.00 vehicle turns into a $15,000 vehicle when you're done! Should not be able to advertise like that! read more

Horrible additudes don't realize customers pay there wages can't even direct me to body shop manager because they don't know who it is today! After being on hold over 5 minutes guy who answered phone said guy I was holding for no longer was there such uncaring Bs. read more

This dealership was the worst one I've been so far. The girl who looks about 16 couldn't tell me absolutely nothing about any of those cars the manager there, Who looks Puerto Rican, didn't want to help us at all it's crappy and I will never ever go back to it again. EVER!! and Chiefland is a small town so the word will get around they suck! read more