Great staff. They've always given great service and always honest. Been with them for 13 years and…read morenever a problem.

CUSTOMER/BUYER BEWARE GEN MGR-DISHON PUTZ CANNOT BE TRUSTED - agreed to buy a vehicle listed online…read morefor an agreed amount with KYLE "DONNIE" JONES, via text message/email and phone conversations. Scheduled to pick up vehicle after learning vehicle needed tires. Also spoke to parts department about what tires that were going to be put on vehicle. When we followed up on completion of tire work was told by a different salesman vehicle was sold, No Phone call back from Donnie, no communication from anyone that there were any issues. Still no phone call from Donnie Jones. Spoke to DISHON PUTZ the GM who said it did not matter that we had agreed and was working with his salesman on the deal and that they did not care that someone else had bought the vehicle so apparently salesman word in what they say does not matter and management does not care. Sleazy sales business practice, fraudulent communication, lack of communication and total disrespect to customers - what a waste of time BUYER BEWARE!

The employees were GREAT! They did their best to provide the recall updates to my car. I'm…read moreassuming that all of that is as it's supposed to be. I wasn't having any noticeable issues but went in because Ford told me to. On the other hand , the waiting area left a lot to be desired. It was a cold day outside and it was colder in the waiting area than it was outside. The place needs a serious facelift and winterizing maintenance. There are large gaps around the door and window seal that need attention. Also, several ceiling tiles were damaged or missing. The bathroom was NASTY and also very cold. I am surprised that FORD would allow an establishment that represents their company, operate in that condition. I have never seen a waiting room at any dealership that looked that bad. I have photos but I can't get this "add photos" button to work for me.

After talking and texting Ed Smiley about a particular car, and he absolutely knew we had to drive…read morean hour and a half to get there, and we texted the night before and the morning we were leaving to see him, and we MADE SURE to let him know I have extremely bad back pain, we got there to this dealership. Saw the car. Had to call Ed to ask where he was- in my office. Silence-..... the car was just sold. Nice way to screw a prospective customer. My wife was particularly upset, as she saw how much pain I was in! Class act. Typical classless behavior from someone who would probably screw his family. No apology or anything from this guy. Screwed the pooch , he did sic.

This dealership is now Plattner's Ford of Chiefland. Confusing because inrernet contact still shows…read moreit White Ford. Non the less, I was in the market for a late model Chevy Impala. Both Plattner's and G'ville BuickGMC had what I was interested in, even the same color. The local Ford dealer Impala is the next step up with leather interior and many add ons at about the same price. Sadly for some unknown reason I didn't get any replies until after I made a deal in G'ville. I made a promise we'd be there and felt we should go because their deal was a fair one. Still I'd rather bought locally. Finally after buying the car in G'ville I got several emails from White Ford. Possibly I may have gotten a lower mileage more optioned car for near the same price. The sales staff I responded to was very helpful and understanding. Not taking the time to look at the Plattner Impala I missed a nicer car. No I didn't buy from Plattner's but I wouldn't hesitate if I were to buy again. Friendly, helpful, non pressure personnel.

We were in the market to buy a truck we seen one over there at Chiefland Ford located in Chiefland…read moreFlorida on 19 the people there were a joke. She supposedly sales woman was referred by the supposedly sales man did not know a damn thing. He was a Spanish looking guy and I can say that because I am Spanish and my husband went and sorry I stood outside in the car and by the time I went inside my husband was ready to choke him he was so rude that whole place is like he doesn't belong there we ended up buying a truck down the street but still is the fact that he was rude gave us some girl that was awesome Spanish and she didn't know nothing.I would not recommend this place to anyone find another for dealer

I recently purchased a Jeep Grand Cherokee. While I am satisfied with the vehicle itself, my…read moreexperience with the dealership was highly disappointing. The primary issue is not the car, but the lack of professionalism and transparency throughout the sales process. As a first-time buyer, I relied on the information provided by the sales team. Unfortunately, I later discovered that key details--including the APR, financing terms, and total payment--were not accurately represented. Additional charges were included despite my clear refusal, and certain items presented as "complimentary" were, in fact, not free. Although I am content with the vehicle, even accounting for minor issues that still need to be addressed, the sales experience was misleading. Customers should be able to trust that they are being given honest and accurate information, especially when making a significant purchase. Being told that optional items are mandatory, or that costs are included when they are not, reflects poorly on the dealership's integrity. I acknowledge that I should have verified the details more carefully, and I take responsibility for that. However, I expected a higher standard of honesty and transparency from a dealership that assured me they would take care of me. Unfortunately, that expectation was not met and they get another 6k out of me, good job guys.

We took our Abart Fiat here to get a recall taken care of. They were efficient, knowledgeable, and…read moreprofessional! Highly recommended. There is a tiny waiting room with fresh popcorn and coffee and tea.

Go visit Aria, Ali and Bob. So easy to work with and really have great vehicles. Very happy with my…read moreRav4! Thank you!

This is my daughters first car purchase. We live in Canada and she is a medical resident living in…read moreGainesville. We were so pleased with the whole process from start to finish, advice on the right vehicle, mutually agreeable fair price, wonderful communication including all it the information needed for registration safety and insurance. My daughter noticed the cleaning odour Arie assured us this is just part of the detailing. He checked it out and put in a new AC air filter just for our piece of mind. This dad was thrilled with the treatment of my daughter by the dealer and comforted that she can return anytime for advice and service. Thanks

EDITED: Service manager called to let me know I would only have to take care of the part price,…read morewhich is very fair. I brought in my husband's CR-V for A/C issues a few weeks ago. I was charged for the following: $ 235.00 + tax evacuate & recharge a/c system & replace relay with new a/c dye due to low Freon level with leak test & performance test. A week later, I'm out of freon! I take it back and they want to charge me for this all over again and to replace the faulty hose. They claim there was no leak at the time they tested it, but, hello, the car was out of freon, so there was a bigger problem there. Not wanting to have to argue further, I settled for 100 dollar credit for doing the "labor again". I have no problem paying for the faulty part as well as the labor to install that part, but that's all I should be charged for. I'm not happy at having to pay for freon again, when I paid for them to put in freon back into a leaking system. I will be taking this up with the BBB to file a complaint, as I'm too tired to keep arguing with Honda.

awful. was told it would take 2,hours. I was there over 4. ai says cost is max of 300$. they…read morecharged double. so much fluid of one kind or another was spilled on the passenger side floor, the fumes were intolerable.

They changed the oil in my mom's car pretty quickly overall when I took it here the other day. The…read morewait was less than an hour. I received very professional service from Nelson, nice guy who honored the oil change coupon emailed to us just as advertised. I mentioned the tires were low on air and they took care of that too. Waiting are is nice with coffee, cold bottles of water, snacks, and a small cafe for things like cookies. Places to sit and watch tv, or bring in your computer to get work done while waiting. Main complaint are the annoying sales reps here who pester you with pitches for refinancing, replacing your car with a new model, and the windshield replacement glass scam they hit you with as soon as you pull up. Yo, I'm from New York and wasn't born yesterday. All I want is an oil change not a new car!

Dealer said they would hold a 2026 Palisade Caligraphy for me until recall issue resolved provide I…read moregive them a non refundable $5K deposit. I work up the numbers from their website (still there for review) for a specific car in stock and arrived at an out the door price of $57,403 as per my attached photo work sheet. They send me a quote per their quote...photo attached.You will be glad to know bait and switch car saleman are alive and kicking!

Much better experience than the big dealerships. Bought an older minivan for a great price. I'd go…read moreback for sure.

Do NOT buy a car from these people!!!!! I bought one got a small loan for a 20 year old car and one…read moremonth later it died, needed a new engine, I'm a senior citizen I can't afford that, now I'm stu paying for a car I can't drive. They knew I was on a fixed income but they don't care!!! They are not honest people and it's wrong to do that to someone.