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Chico's

5.0 (2 reviews)
Closed • 10:00 am - 6:00 pm
Updated a few days ago

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4 months ago

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2 years ago

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L. Boutique

L. Boutique

(9 reviews)

$$

As much as I love to support independent local businesses I cannot recommend this boutique. They…read morehave a draconian policy of no returns, you can only get a store credit. The fact that even if you try to return something 5 minutes after buying it and not be able to it is ridiculous. Most of their merchandise has been there for months, some items are available at other stores sometimes for a fraction of the cost. They are very clear about their policies but it still doesn't make it agreeable for the customers.

would like to begin by saying that I have shopped at L Boutique since they first opened many years…read moreago and have always enjoyed the selection in the store if not always the discernible snootiness that is often characteristic of the help. After many years and many, many purchases and no returns I have approached them with my first issue with a defective garment. I purchased a Frame Denim pair of shorts in June before I left town for the summer. After four washings the fraying met the patch pocket and because of the design the fabric split. As soon as I returned home at the end of the summer in August I took the shorts back to L Boutique assuming they would have a relationship with the manufacturer which would facilitate a solution. They refused because it was "over 30 days". They told me to contact the manufacturer myself which I did. Five emails later Frame Denim refused in five different ways to exchange these $250 denim shorts. Frame stated that if I had purchased the garment directly from them they would cover it. But since I had purchased it from L Boutique I would have to rely on their policies. Since L Boutique said they could not take the shorts back because the receipt was over thirty days I chose to purchase exactly the same pair and return the exact same but defective shorts with the more recent receipt so that they may send them back to the manufacturer as retailer to vendor for a refund. I was heading out of town so my daughter brought the return in and I spoke with the clerks at L Boutique on the phone to explain my thoughts. Not only did they refuse to even listen let alone consider what I was calmly saying, in that I was trying to give them recourse with the manufacturer to cover defective merchandise based on what they told me regarding thirty days, but they put me on speaker phone and literally yelled at me the entire time. They told me because the store purchased the shorts in June and the manufacturer gives them thirty days to return any of the merchandise, that even if I bought them today and they split they would not take them back. And then? They hung up on me. So. After years of being a customer from the inception I will certainly never set foot in that store again. What has become crystal clear is that not only does L Boutique keep merchandise at full price for many seasons past its prime, which was always one of the things I was wary of and I found to be disrespectful of their customers, they do not offer any warranty for this far out of season merchandise. Perhaps they don't stand behind any of their merchandise it may seem. The biggest takeaway was when they told me to contact the manufacturer and the manufacturer said they would cover it if I had purchased directly from their website. From that information I offer you my final word of advice....browse L Boutique if you must but order online from the manufacturer. The items you choose are likely outdated and already on sale online. That is the first benefit. The second benefit is a reasonable warranty and return policy. And lastly you will not suffer the most unpleasant staff of any boutique I have ever shopped. And yes, I fully expect a characteristically rude reply to this post as I would from any retailer who yells at their long term customer who is speaking calmly trying explain something and then proceeds to hang up on them.

Chico's - accessories - Updated May 2026

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