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    Chico's

    5.0 (1 review)
    Open 10:00 am - 7:00 pm
    Updated 3 weeks ago

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    14 years ago

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    Dillard's - Various areas where the jewels popped off after one wear.

    Dillard's

    2.4(27 reviews)
    4.1 mi
    $$$

    I purchased a lovely dress. On the front of the page on website, it said permanently reduced…read more (nothing about final sale, see photo). I purchased the dress and saw that the confirmation said Final Sale, but then said $25 return .well which is it? I received the dress and it was beautiful but not a good fit. I went to return based on the confirmation I received but the computer said "Not Returnable" I called corporate and they told me sorry they are strict with returns, even though I sent them a photo saying there was a $25 return free. They then said they would have to get the issues fixed with their computer division, so they agreed this was a real confusion. I actually helped them by letting them know they needed to fix two issues. They still refused my return. The dress is in perfect condition. I found this whole interaction very one sided. It is absolutely clear they don't understand the value of a customer. Customer Service is definitely an issue with Dillards. They should have taken into consideration their mistakes and offered me a return. After all this I noticed the dress was extremely long. The description reads approx 62" but in reality it is 67" Dillards has an excuse which is one sided. The customer service department does not understand that they need to give in when there are errors. They will not admit to any fault. For this reason they lose my business and no doubt others. Approximate does not mean 5 inches! Epic fail Dillards.

    I wouldn't order anything from Dillards. We purchased my daughter's prom dress from here, she lost…read moreweight and when we went to exchange, the size smaller in store was damaged. They told me they would use a gift card and order one for me online to be mailed to my home. The "new" dress I received has multiple damaged areas and we do not have time to go dress shopping for a 3rd time before prom. The best they would do is give a 20% discount ($69) back to a gift card since that was my form of payment even though I still have the original receipt. Disgraceful. Be aware that they resale damaged items!

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    Dillard's - Various areas where the jewels popped off after one wear.

    Various areas where the jewels popped off after one wear.

    Dillard's - Various areas where the jewels popped off after one wear.

    Various areas where the jewels popped off after one wear.

    Dillard's - One of many damaged areas

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    One of many damaged areas

    Chico's - womenscloth - Updated May 2026

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