I ordered a meal by phone for pick up. When I got my order, the chicken originally tasted like they had been double salted. I called the restaurant to complain and got the manager on duty that night. Her name was Logan. Logan apologized and asked me to bring my receipt back. When I did, she replaced it all with freshly fried food. She made my night. As a result, I had to go back two days later. With Logan on duty, she has that place right!! As a matter of fact, I think Logan maybe there tonight. I will even call in another order because I am sure she has everyone on point. I know that it will be good again tonight. She is far better than the manager that used to be there and allowed some of everything to go on. That is why there were so many negative reviews. read more

Chicken Express - Chicken Express Greenville, Texas turning in off Wesley Street going to the drive through. - Chicken Wings Near Me - Greenville, Texas

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Chicken Express used to have good, dependable service, and would get your order correct. Not anymore. I was there recently, and not likely to go back. The food is still ok, but their service is really bad. When you go to the drive thru, check your order before you leave. In my latest experience there, I got to the window, paid for my food, and was then told to pull up to a parking space. When I got home with my food, the two sides that I ordered and paid for were not included in the bag that was brought to me. I sure hope the okra and the corn nuggets were worth losing my business. I no longer recommend Chicken Express in Greenville, Tx. read more

Very clean. Staff very neat. A pleasure to be someplace where everyone is so nice. Ordered liver and gizzards and they cooked it up fresh so I don't mind waiting. Never seen one so big before. Will definitely be back! read more

Was in line for no joke 40 minutes and paid 40 dollars for 3 meals got home with the food and all 3 orders were wrong and all the sodas were flat I won't be going back. read more

Chicken Express - Suppose to be spicy and look at the size of the damn chicken what a joke for 40 dollars - Chicken Wings Near Me - Greenville, Texas

Your employees are the reason we had Chick-Fil-A for dinner last night. First of all - why is it a drive up location if none of the speakers work for ordering? Or do your employees just not answer. Anyway, I went inside to order, thinking it would be faster. As I entered, the woman working the counter was filling an order for a customer at the counter - she had no expression on her face and I never heard her say a word. I actually thought she might be having back pain based her expression and body carriage. She handed the other customer her food, and turned around and walked off. Never made eye contact with me at all. She then began filling a drive through order. While I was there (about 5:30) I saw six different employees - none of whom acknowledged my presence in any way. After standing at the counter for way, WAY longer than should be necessary for someone to at least say, "Be right with you," I left and went to Chick-Fil-A. They were fast and very nice. read more

I've been here for 30 minutes and there is only one person in the drive thru and i haven't gotten my food, chicken express is supposed to be a "fast food" restaurant, ive gotten my whole family meals at texas roadhouse faster than this read more

Well, my son didn't get his meal that we paid for and my food came in busted cups and leaked everywhere. Also, pretty sure we got moldy rolls. Unbelievably ridiculous. Sad. read more

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My husband and I just ate here. The chicken livers and gizzards were delicious! My problem was we wanted the Combo Meal which included one side and a drink and the cashier refused to acknowledge our request, she insisted the family meal was the only option. Which it wasn't and I didn't understand why she wouldn't place out order the way we wanted it!! read more

Chicken Express - Menu - Chicken Wings Near Me - Greenville, Texas

This Chicken Express is just not it.... The food was not correct and only had about half the fries. If we want good Chicken Express, it takes a drive to McKinney or somewhere else. read more

Have been going to the Greenvile location for about 5 months. Their food and service has gone down and hit bottom. We ordered food to take home and it took them an hour to get us the order. When we got home, we were missing an item. And the cartons ere leaking. When we called and spoke with a manager, he said he wrote our name down and to just mention the ordeal on our next visit and we'd get our lost item for free. That didn't happen. When we visited again, we were told we needed our receipt and even then, wouldn't get our lost item because it was against corporate policy! Next visit took 30 minutes for their Tuesday 2 piece special and it was overcooked. Next visit, and probably the last, the person getting our drinks put their finger in the cup and when confronted, lied about it and the manager was not concerned. Sad that a decent place to eat has gone down hill. DO NOT GO TO THIS LOCATION!!! POOR FOOD AND POOR SERVICE. Not worth the one star, but the website requires it. read more

This has got to be the worst Chicken Express I've ever been to!!! Everyone that works there are rude, racist, and ignorant. We ordered a family size corn nuggets in addition to our combo meals and didn't get home with them. My husband calls up there and the rude girl on the phone said we had to have the receipt, which the manager didn't give us one. She then said that we can use the receipt that was taped on the box, but then turned around and said no. We had just left there 8 mins prior. I went up there and they were the rudest, nastiest, ignorant, and refused to give us the food we paid for! They refused to look up the order too, I showed them my bank account and the receipt that came off of the box. She even proceeded to say that the GM on the phone refused us too. Gave us a number to corporate but that was the wrong number. I will NOT be going back and will make sure that no one I know ever goes there again. read more

Asked if the fries were fresh they lied said yes and tried to send them out anyway. Chicken was cold. Asked for a biscuit and got a roll. Also ordered items I paid for and did not receive. Had to go back in to get them. Heard a guy in the back complaining. That's after a long wait!!!! No apologies for any wrong doings. I'll never go back!!!! Had to give it a a 1/5 bc it wouldn't accept a 0/5 read more

Went to the chicken Express on 205 in Rockwall yesterday February 19, 2023 spent $100.66 on chicken for a family. asked for two large family mashed potatoes, a large family okra and what I got was burned up okra. Nobody can eat we had to throw away and they gave me one little bitty cup. That would maybe be for a children's Meal of gravy for two family size mashed potatoes. I called them and spoke with the owner and apparently his wife and I was explaining to both of them what I bought and how much it was and he said do you have a receipt like WTF how many people were the yesterday that you personally checked out that spent $100.66 on chicken? They lady told me we are not replacing your meal I told her I am not asking you to what I am asking is for a refund for what we were shorted and the Oakes we had to throw away. Then the man got on the phone and proceeded to tell me that they only give the small gravy for the family meals I was done with them I told them they lost a customer and hung up the phone. I will NEVER be back to this restaurant again I will drive to Greenville if my family wants food from this franchise. I have included a picture of the gravy cup and the nasty burned okra read more

Chicken Express - This is a picture of the burned up okra that we had to throw in a very small cup of gravy for two family size of mashed potatoes - Chicken Wings Near Me - Greenville, Texas

Don't go to this location they get your order wrong. and the food is overcooked I ordered 7 piece chicken tenders and found out when I got home that they shorted me 2 pieces of chicken. and only gave me 5 overcooked pieces of chicken. and the food just wasn't good this time so for that I will be giving a one star rating and if I could I would give them a zero star rating because that's what they deserve. read more

I was hoping to get some good moist flavorful chicken just like I get if I go to any other Chicken Express restaurant in the metroplex. For the fourth and last time no I did not. This place is overpriced for the dry food they are putting out. I don't mind paying for good food no one does. I've given this place a few tries and it has never failed I get dry chicken and this is the only location. Just very disappointed. But the staff was nice and respectful that's why it got 1 star but food is unacceptable. If you have the nerve to charge what you do make sure the food is good. read more

They shortage me on a family meal. I had got just enough for my family. When I called them to let them know she was sarcastic on the matter. No, it wasn't a big deal to her but I got that amount for everyone in the family could eat. Just like they don't want their register coming up short I don't want my family coming up short either! read more

I've been to the Chicken Express #390 3 times in the last few months. All 3 times I went thru the drive thru. The 1st time they asked me to pull forward.....20 minutes later I was still sitting there. They had forgot about me. They finally walked out and ask me what I had ordered and had to make it up. 2nd visit the cook had his mask on but it was on his neck and none of his face was covered. 3rd visit, last night, same cook.....was cleaning out the fryer that faced the register. He poured old grease back in and proceeded to dump it on the floor at the same time. What took the cake was he cleaned the floor with a cleaning rag with his foot THEN with the same rag, wiped off the top of the fryer. Will not be a 4th time. NO WAY! read more

If you cant handle the Tuesday special, stop advertising it. All the crying and purposely serving bad food is a bad look. It's worse when the one acting out is family members of the people that franchise the store. You know who you are. Get it together or quit. read more

If you commit the sin of requesting all white meat with your order be prepared for a rude response and a claim of being out of white meat. I have had this issue more than once with this location and will now just go to KFC or Popeyes since both have no problem with the same request. read more

So far it has taken over 30 minutes for an order of chicken livers. But so worth the wait! Yummy! read more

Chicken Express - the inside of a restaurant - Chicken Wings Near Me - Greenville, Texas

Okay... I've tried both the Greenville and Rockwall locations of this restaurant. I can honestly say the food is only good if dropped fresh to order. I don't care for the corn fritters, fries, gravy, biscuits or green beans. The okra, corn on the cob and coleslaw are the best sides to order. The chicken gizzards are AWESOME. Crispy, freshly cooked to order and not chewy. The prices are extremely high for a combo in my opinion. But they have daily specials which I try to catch to save a few dollars. read more

Buyer beware. Not only have the prices skyrocketed over the last year, now you will be charged an extra 3.5% for using your debit card.

I LOVE Chicken Express. It's probably fair to say I'm a CE connoisseur, so I know what it is supposed to be like. We were traveling and went out of our way in Greenville to go to this restaurant. It was the worst-slow service and cold food. I asked if the gizzards were fresh, so the manager asked the cook to make more. I appreciated this and didn't mind waiting a few minutes. The same manager who ordered the hot gizzards then filled my box with the old tough ones and added a few fresh ones on top. The rolls were dried out, okra was greasy and cold, and the gravy was watered down. Note to self, avoid this CE at all costs! read more

Good food for the money. never had a problem except when they gave me gizzards instead of livers. Good catfish as well. read more

Chicken Express - a plate of fried chicken with a dipping sauce - Chicken Wings Near Me - Greenville, Texas

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Just stopped at the Greenville Chicken Express for the last time this Friday. The chicken strips were tough and barely warm. The time before this I was the only person who was pulled up at a order sign in front and ordered. After I ordered people started pulling in across from me and beside me. Needless to say I got my food last after everyone else who got there after me! Screw this place! read more

Sooo, today I spend my day driving for 4 hours to return back to Greenville. Passed several restaurants because I just did not want to stop. With that will, I decided I will just tuff it out and wait till i get to Chicken Express Greenville, Tx. To my hungry disappointment I not only wait for a while in line but I received what looked to be, day old burnt chicken and Per the Manager. on duty on this day of October 27,2021 a little after 3 the rolls were fresh and mines is clearly not even though broke in half, did not eat but neither would dog. Really pissed!!! was also headed to work with what should have been lunch but I'm writing this review instead. Don't want money back just want to know why i was considered so unimportant today by you all. My lunch now after holding out my last 2 hour ride, is a candy bar, soda, and bag of chips. You All Truly sucked for that and even if I don't matter your food mattered to me and you all couldn't care enough to insure all your customers where satisfied!!! read more

My nephew likes this place thank you. He only eats chicken from this place. The food from this place is amazing.

Good for chicken in Greenville. Always greet you with a smile. It is clean for the most part including the restrooms. Price is good. Service is fast and orders are correct. Great ice tea. Not bad for a quick lunch or dinner for home. A good place for quick chicken fix. read more

Went through the drive thru a few weeks ago to grab dinner for me and my wife and when I ordered my meals I order a 4 tender meal for her and me the seven tender meal when I got home I realized they gave me two four tender meals but charged me for what I ordered. Other than that the food was really good but make sure to give the people what they ordered. read more

The chicken, or chicken strips... the other deep fried options, consistently excellent food every time. I have had better gravy and my kids do not dig it, but it never stops the rest of the food from disappearing from the table. Be warned, you will not get napkins, and you have to request honey sauce for the biscuits. Sometimes more than once. The service is polite, well handled, and the food is great enough to make me a log-time repeat customer. read more

This Chicken Express is not one of the best. They take a long time and the food comes out cold. I just go to this one because it is near my job. read more

The chicken tenders and sweet tea brought an intense pleasure to my taste buds and stomach. Thank you chicken express of Greenville. I will be back! read more

Three stars because of the tea obvi. Great service normally. Fresh food. But god forbid you get that one scrawny chick. She took my order very rudely and cut me off twice. And when I went to pay my food was not only cold, but the girl almost got our order wrong. Luckily she caught her mistake. Props. 10/10 would drink their tea again. read more

Had a bad experience and they made it right. Couldn't ask for better customer service. Kelsey did amazing .

My order was late and they more than made up for the bad experience . The manager made sure that everything was right and he did an excellent job. read more

When this location first opened it was good. Now they cook enough chicken for what seems like several days and leave it under a heat lamp. Everything is over cooked, tough, and the place is dirty. If you are looking to throw your money away, break a tooth, or leave dissatisfied this is the place for you. Negative 5 stars. read more

Pretty fast in getting our food, hot & tasty. Visiting family in the area. We'd been to this one before but it was not as good. This time, much better. read more

Well chicken nuggets substitute chicken strips and don't dare ask if this counts for one of the four, mostly because the lady will look at you like you're retarded and insult your intelligence with, "yeah can't you see it chicken?" Couldn't you just replace it with it? No let me just slam the windows in your face. Food was fine. Staff was lacking. read more

Love this friendly little place. Especially enjoy the mango smoothies, yummy rolls and chicken tenders freshly cooked. Just tried their new chocolate chip cookies and they really are crispy AND chewy like advertised. Thanks folks. read more