Food was excellent and service was excellent also. Will continue to patronize this restaurantread more

I ordered my lunch an hour before I wanted to pick it up b/c I only get 1/2 hr for lunch and:…read more 1) the owner took the call and was very rude when I asked to pay over the phone - his response was "We are not allowed to do that here - do you want to order or what?!?" 2) I arrived right after 1:00 pm and was tole the order was not in the system but Aldo (the owner) knew what it was....... but it wasn't ready until 1:17pm - I can only assume my order was never made since they had almost an hour notice. I understand being busy, but that means poor time organization 3) I was advised since I ordered extra sauce to watch the bottom, which I did - I lifted with the handles and slip my other hand underneath and carried it to my car 4) when I get back to work I go to take the bag out of my car _ I put one hand on the handles and as I pull up on the handles to slip my other hand under the bag, the bag bottom was so covered in clam sauce - no carboard for support - that it tore open and I then had clams and spaghetti all over my clothes and the parking lot 5) when we called the restaurant to have another order prepared the first thing Aldo said was "she ordered extra sauce" which I did - why didn't the restaurant package it properly AND NOT BLAME THE CUSTOMER!?! The only option provided to me was to get a refund BUT that I had to go back into the restaurant to get the refund so THE OWNER COULD SEE THE FOOD!!! Are you kidding me?? I will no longer patronize this establishment and will advise anyone that I see on daily basis at my place of employment of the deplorable customer service and treatment I received. The food is not great to begin with - so they should at least show more appreciation for their patrons

Food is amazing, I love their soup and mac and cheese. Service is amazing food does take a bit to…read morecome out on busier days but not too bad. It's very clean and organised.

I visited Panera Bread during the third weekend of May 2024 and noticed the store was fairly quiet…read morewith only a few other customers present. Upon ordering, I was prompted to leave a tip, which I did, anticipating a certain level of service. It seems the operational model at this location includes self-service elements such as collecting your meal from the counter and clearing your table after dining. This wasn't immediately clear to me as a newcomer. Regarding the meal, my sandwich featured grilled chicken, arugula, avocado, tomato, and cheese. While the ingredients were fresh, the preparation of the tomato could be improved by removing the stem, and the grilled chicken had a pre-packaged taste that one might find in a grocery store. Also, I felt the thick-cut cheese might be better if it were shredded, enhancing the sandwich's texture. During my visit, there was noticeable chatter from the staff area, some of it quite loud and at times unprofessional. This did somewhat detract from the dining experience. Based on my experience, I feel there are areas for improvement in both service and food quality. As it stands, I am hesitant to return.

I really wanted to love this place. Our first try was a plain cheese pizza during their second week…read moreopen. We got it home and it was already cold. I gave them the benefit of the doubt and came back on Father's Day. Sadly, same issue. Cold pizza again, and my cheesesteak was underwhelming. The roll was toasted but almost too much, and the meat just did not hit the mark. My wife's Italian hoagie? Fell apart the moment she picked it up. The roll was dry and seemed stale. Here is the thing: the pizza actually tastes good, which makes this all the more frustrating. The shop itself is beautiful. Clean, modern, and inviting. You can tell someone cared about making it feel like more than just another pizza place. I really hope the owner sees this and makes some changes. West Chester deserves better, and Alessandro's has potential. But right now, potential is not enough.

This place recently opened near us. The restaurant is small, clean and new looking inside, but we…read morecan't really speak to the service. We only tried the pizza as a to go order. The pizza was really good, and will go back again.

Amazing cheesesteak. Our entire meal is amazing. The customer service was 10/10. Very inviting. The…read moreambiance is very much home grown & they make you feel welcome. Overall this is one of the best cheesesteaks I have ever had

Stopped in here for a sandwich when our original destination was closed. Since it was our first…read moretime here, we ordered a variety of steaks (for you outlanders that's a Philly style sandwiches usually composed of thinly sliced meats grilled and served on a long roll with toppings). We ordered a cheesesteak with fried onions, a buffalo chicken cheesesteak with fried onions and a pizza steak. All sandwiches were pretty generous in size and a 1/2 of a sandwich was enough to satisfy. The rolls are very seedy with sesame seeds which I do like but may be off putting for others. Our chicken cheesesteak eater was pleased with the flavor but would have preferred the chicken to not be shaved but more as small pieces as served in some other places. Of course shaved meat is the traditional way and chicken is definitely not traditional for a cheesesteak so to each his own. Service was prompt and polite.

I went with a few friends on a Saturday morning. We were there right at 10 when they opened so we…read morewere seated very quickly. It's such a cute environment! The waitresses that served us were so nice! The avocado toast that I had was amazing too.

My food was delicious... when it finally came! We sat for about 20 minutes before anyone even…read morebrought us water and we were one of the first people there. However, I did really enjoy the meal and would return just for that. Make sure to get there with plenty of time before they open because the line is out the door!

It is not possible for me to get anything I don't like from here…read more I love coming in at lunch time for a hoagie and shopping around for dinner ingredients. It's always a treat to gaze at the dessert counter too.

Just last week, dinner with friends sparked conversation about local Italian markets. (The friends…read moreare from here. I'm not.) "You would love Carlino's," M said. So here we are in West Chester, and what do I see? I was aware of the store in Ardmore, not realizing there are other locations. To be fair, this is an incomplete review as I just darted in for wine to go with dinner. However .... I looked around and my friend was right. This is my kind of store! The sausages and cheese, prepared items, hoagies ..... yum! But what really caught my eye was the showcase of pastries. They sell my favorite: sfogliatelle! Haven't had one of these since stopping for cappuccino at Veniero's. I award four stars rather than the coveted five BECAUSE the $20 wine we bought was mediocre bordering on blah. Before you tell me 'you should have spent more' my response is 'one shouldn't have to.' Plenty of full-bodied reds for even less. Just not here.

Ordered a meatball Parmesan, veal parm two days ago for takeout. The person who wrapped the…read moresandwiches made it so all the cheese, and half the bread stuck to the wrapping. Just be aware.

While visiting West Chester we ordered a Margarita Pizza "to go"from Patelmo's. The pizza was very…read morevery very good. The crust was just right and the cheese and sauce were delicious. When we go back we will visit again. Thanks.

The food was very good and reasonable priced. The staff was very attentive!! We had the pizza…read morewhich was very good. We got a blackened chicken salad. That came with a large portion of chicken and was very good.

Great pizza, apps, and sandwiches! The food is ready super fast and is always fresh! Highly…read morerecommend the eggplant parm sandwich! I order from here regularly and always enjoy the food!