I recently went to Chick Fil A Alon town center with my 5 month old daughter for the first time and It was an AMAZING experience. My food was fresh, and the staff was attentive and catered to our every need! Truly exceeded every expectation and we will be making a return very soon. Something else I happened to notice is how great of a time everyone else was having as well! Ashley the GM and all of the leaders know how to take great care of their guests! read more

Speedy, friendly service ... food was good...line was long but got through it quickly

Chick-fil-a never fails me! They have the most on point customer service every single time! And that is what is super important to me #eatmorechicken read more

My food sat there for 10 min. No one called my name. I told the cashier it was for here, but on the receipt, it says to go. I ordered the grilled chicken combo. My fries were too salty and cold. My sandwich was luke warm, and the bread was dry. Normally, I have no problems at this location, but I usually go through the drive thu. I won't be eating inside again. read more

My order is usually wrong. 8/10 times to be honest. My fries are never even warm. Chicken is never crispy like other locations. When it comes to ordering food, I could stand in line for over 5 minutes and not even a hello or " I'll be right with you " is ever said. Multiple employees talking with each other ( not work related ) but are okay with ignoring customers. The times I've been here, never a thank you or their usual " my pleasure " is said. Other locations do a much better job. Only came here because it was closest to home, but I'd rather make a drive for better food and service. read more

meals are always prepared quickly and with a friendly attitude. Never have we had an incorrect order.

Delicious southwest chicken salad well worth the fast food price. Friendly helpful well dressed staff members. Dining room could have been cleaner. Easily visible walls and window covers could use attention read more

Came back to try this place and left disappointed yet again. Noticed there were cars in the drive-thru so I attempted to go through and it was closed so I parked and went in through the front door and stood there for a moment and nobody said anything and the inside was really messy so I walked to the register only to quite literally get yelled at by an employee that I can't be in here and I need to get out of here and they're closed, she then proceeded to follow me to wipe down the door without explaining or apologizing for the inconvenience which left a horrible impression. There's no signage stating the inside ordering is off limits unlike other fast food restaurants so how is one supposed to know? I just think this comes down to bad business management seeing as how many less than ideal experiences I've had at this location I will happily visit the Update: I've been here a few times since and the staff isn't very friendly, slightly passive aggressive and they are always gossiping at the drive thru window and the service hasn't really improved much, hasn't gotten worse either. I came here for breakfast and my egg white chicken sandwich looked so gross I should have just gone to McDonald's for a better one, it was practically missing the egg and the chicken was a dry as a brick. Needless to say I'm done trying this location for breakfast and will probably only return when desperate considering the new location down the road just reopened. I really wish this location was better because it's so pretty and convenient. read more

Chick-fil-A - Egg White Grill - Fast Food Near Me - San Antonio, Texas

Completely unacceptable that I went out of my way to redeem my rewards (that I earned by going A LOT) and the manager David and his shift leader could have cared less. Would it really hurt the bottom line for them to redeem it since the tech issue is on them? I don't think so. Corporations are incredible when they do this. read more

Jake was the best!!! He deserves a raise. Service was great as usual, but closed on sundays :(

1/21/25 about 4:20p.m.-4:30p.m. Younger gentleman took my order and the one time they're not outside taking orders and I didn't pre-order they got the chicken wrong. I come here all the time and never have had issues. I asked for the spicy grilled deluxe and take off the cheese and tomato. Why would I order a regular deluxe just to take those items off as thats the only upgrade it offers?? I only order the spicy grilled deluxe since theres no regular grilled spicy. I have to get back to work and eat in a timely manner and had no other choice but to eat it, I can't go back and get it fixed and waste my time on something like this. Hopefully next time is better. read more

Always suspected Chick-f. was a warmed over version of McD's and this proved me right. Not sure what the appeal is here, but hard pass on this fried chicken lite (or not so lite). read more

We've been long-time customers of this store, and we've never had issues in the past. Tonight, our delivery order arrived without any of the sauces we ordered and the fries were only half full. When I called (hoping they would do something *anything* to make this right), they fed us robotic, corporate answers. They never even apologized for the inconvenience of having to come in to the store to complete our order, which is now cold as they refused to remake any of the food. Even though the food is typically delicious, an unwillingness to take responsiblity for their mistakes is a dealbreaker for me. I will not be going to this location again. read more

Do not order online or thru the app. If they mistakenly do not give you your entire order even if the person at the window says that's everything when you get one small bag then you get home to find one of two sandwiches is missing & call to complain they will only replace the one item that is missing not the meal they ruined. Which, in my opinion, if you ordered a meal and the entrée is missing then they have ruined the entire experience of the meal. The staff is not customer oriented. They are condescending & rude. Take that to church and pray on it Chick fil a cuz I won't be back read more

Janis needs a raise expeditiously. So sweet and friendly, attentive, and helpful without asking.

Chick-fil-A has notoriously fast service. This spot is super convenient as it's next to my favorite HEB. I strolled in here because I don't like to grocery shop on an empty stomach, and I had a kid's meal with 6 nuggets, small fries, and a lemonade. I also got a spoon for a toy, but the cashier said if I wanted, I could exchange it for a soft serve cone. It was 45 degrees outside. I kept the spoon. Overall, no complaints on this end. The food is always delicious and I can never get enough of those waffle fries. Especially dipped in ranch. Oh my yum. read more

try another location Spoke to manager Paulina after getting a wrong order delivered through door dash. I explained to Paulina that the receipt and even the sticker on the packaging stated "grilled" but I was given a fried filet. I also let her know the large fries I order were half filled. I also order 2 ranches and was given one. The receipt had everything correct, and the packaging was sealed, so the door dash delivery guy had no contact. She stated there was nothing she could do about it since it was through door dash. She wasn't willing to fix the fact that they got my order wrong. Door dash did nothing wrong, just incompetent chick fil a workers, and a manager with no accountability at this location it seems! DoorDash refunded me the money for the error, even though it was 100% chick fil a's fault. read more

Chick-fil-A - Half filled large fry, fried filet that was supposed to be grilled and the packaged that it came in was sealed. - Fast Food Near Me - San Antonio, Texas

i would give 6/5 stars if i could bc our server janis made this my most memorable, fun, and favorite chick-fil-a experience ever. if more people were like janis the world would a better place and world peace would be achieved. read more

Chick-fil-A - Me with Janis - Fast Food Near Me - San Antonio, Texas

Always a win with chick-fil-a! Even though the cashier was in training, took our order with ease and got our food fast. Flavor never disappoints. read more

Chick-fil-A - Spicy Southwest Salad - Fast Food Near Me - San Antonio, Texas

Ordered door dash delivery for the breakfast sandwiches. Who knew bacon and fried chicken paired together so well. My only regret is not discovering this combination prior. I really like the condiment offerings being available to compliment the sandwich. Polynesian sauce on the chicken sandwich for breakfast combines savory and tangy deliciousness bite after bite. This is not a diet meal. It also isn't a very light meal in the morning so be prepared as the combination of the chicken, bread, and hash browns can be a bit heavy. Overall, it doesn't disappoint. read more

I asked for a vanilla milkshake and what do they serve me. They serve with extra kind treatment and a vanilla milkshake that is made differently than most fastfood milkshakes. From the sources i have picked up their milk shakes are "handspun" Furthermore, they asked if they may add whipped cream and a maraschino cherry on top. So glad they asked as there are days i do and I don't. Aside from the amazing grilled chicken nuggets and waffle fries, which I will post over my next visits. They truly put care into their beverages read more

Chick-fil-A - Fast Food Near Me - San Antonio, Texas

Really shut down ice cream machine at 8:30 pm. So you stop serving shakes. I know your competition is still selling ice cream and shakes. Another reason to go some where else. read more

The drive-thru is decent. Food is good. I wouldn't recommend dining in though. We used to dine in here, but like some of the other Chick-fil-A locations we would see a lot of the kids here sitting in the booths near the bathrooms acting very unprofessional, using foul language, and trash talking customers. Not an experience worth paying for, take the drive-thru. read more

Staff was amazing overall. David went above and beyond. Good food overall. Looking forward to going here in the future.

I love this Location ! The staff really came through and helped me on a large order that I failed to complete online. The Mgr. / Mirlanda was fantastic! She helped me with no ugly attitude. Great customer service read more

This is the best run Chick-fil A around! People are very nice rarely a mix up with the order, they are right 99.5% very efficient even when it looks like there is a long line. Thank you Bri!! You were very kind especially listening to me complain b cause my hubby forgot the Buffalo sauce you hooked me up and dinner was very delicious!! My kids even ate the broccoli I made in the side because of the delicious Chick-fil-A and Buffalo sauce of course. Was going to tell the owner how wonderful you were but didn't want to interrupt. Thanks so much Bri!! read more

You've put much thought in adding two order takers outside. I like to look at the menu! You're better off keeping the workforce inside and going back to the old way. I waited in line after giving my order to a gal and then having to cut off the second car in the line next to me trying to get thru. Waited 3-4 minutes. Not sure what time you're saving here? Pay at the window! read more

Chick-fil-A - Fast Food Near Me - San Antonio, Texas

Good location if you want a large ice cream, but no frosted coffee or a well done option. Wish food and service was more consistent across chic fil a's but I understand they are franchised. read more

Have been coming here since it opened and I have never had an issue. Fast and efficient service and a friendly atmosphere always.

This is my second time that I have been to this location and they have messed up my order for specific dietary restrictions. I'm highly lactose intolerant and I ordered a market salad with no blue cheese and you can tell they grabbed a premade salad and removed the top blue cheese crumbles and left the rest throughout the salad. As I ate into my salad there was a bunch of blue cheese at the bottom This is very serious for people with dietary restrictions like myself. Will not return to this location read more

Stopped for a quick lunch mid busy worked day. Ordered the 4 count nuggets. This is what I got! My new diet plan. Buy 4 get 3 1/2. Staff was nice , clean store. read more

Chick-fil-A - Four piece nugget??? - Fast Food Near Me - San Antonio, Texas

I get what I expect when I come to Chick-fil-A which is consistency with the food, service, cleanliness, and drive thru service and time. I appreciate that. I love the spicy chicken sandwich and recently tried the spicy grilled chicken sandwich. The flavor was just as good on the grilled sandwich, but the filet size was about half of the fried. I'm assuming that is the norm because of the pattern of consistency with the chain. The filet was still filling and tasty, I just didn't want you to be surprised by the size. read more

Would give a 1 star but the Polynesian Sauce held its own. I'm not the number one fan of Chic Fil A to start off. Every time I go the sandwich is soggy and they always cheat me out of pickles. Each time they only give 1 pickle slice on my sandwich. This time was no different. The same soggy one pickle sandwich. It was a room temp sandwich at best. The chicken also had a gummy rubbery feel. Kind of like a low quality chicken flavored gum. The sweet tea had some sort of weird squishy white bits in it. I don't know what it was, or where it came from. I don't want to know either. I shouldn't have to chew sweet tea. In the mist of this Chicken Sandwich war i can see why Popeyes is far ahead. Look around you. Check your local Chic Fil A. I bet you've noticed how short the lines have been. I think it's safe to say it's gonna be that way for a while. Step your game up Chic Fil A. No more soggy sandwiches that are room temp. Buy more pickle slices, and don't be cheap with them. More importantly no one should have to chew white bits in your tea. read more