Food is amazing. And the service is awesome good too. Awesome time being there. Seeing the store clean all time gone in.

Before I begin let me start off by saying that this review is based solely upon my personal experiences and my personal experiences alone, so without further ado let's begin... I usually frequent this location because it's close by. This location is very convenient and the employees are very friendly!. The food is usually served hot and fresh. I hardly dine in but the atmosphere is quiet and pleasant while you are eating, so if you're in the area swing by this location to see what I've been seeing!. read more

Chick-fil-A - Their story... - Fast Food Near Me - Portsmouth, Virginia

Cashier Gabrielle was very rude. First time experiencing such poor attitude at a chick-fil-a. Food was good tho read more

Everytime I go to this location, my order is incorrect. I finally called today and when I asked to speak with Coach Taylor the Operator of this location, the lady that answered hung up on me twice. Will not be returning to this location. read more

Location is clean, food is typical chic-fil-ayeeee. However, the service sucks. I dont know if it's incompetence or a high level of "I just dont care." However, if they had an automated robot servicing the customer, probably would be better. Imagine you call your insurance company & the robot answer the phone, all you saying is "Customer service representative" to hurry to be connected with an actual human. Now imagine that robot was a human & had a chic-fil-a shirt on & worked at this location. That how it is. read more

I usually go to other local Chick-fil-A's, but wanted to try this location. I was disappointed because the service was slow, and my food was just ok. I went for morning breakfast and I waited inside for 20 mins for an OJ, and a small breakfast bowl (which was very cold and tasted blah). read more

Chick-fil-A - Hash Brown Scramble Bowl - Fast Food Near Me - Portsmouth, Virginia

The food is always great, I have no issue with that. I'm an Amazon delivery driver, and had to take my 30 minute lunch break, so I decided to visit this location. Now I'm not one to complain often, but I was a little perturbed at the fact that, at 4pm, I had to use my entire lunch break just waiting for my food. I'm not happy with that, and it only seems to happen at this one particular location. Additionally, it seemed like none of the staff cared, considering all the Amazon drivers are essentially delivering Christmas to your doorstep. Ambiance is wonderful and they do have fun events for family, so I can't knock that. read more

I always seem to have issues with chick fil as. It took over 20 minutes for them to walk the salad over to my car which supposed to be an unheard of time for Chick fil a in general. Meh. It was early Saturday afternoon (11am) and that was half of my lunch break waiting for the salad. I get to work and it's just lettuce and chicken, haha. $9 for lettuce and chicken and a packet of low fat Italian dressing with a fork. "fresh bed of mixed greens, topped with roasted corn kernels, a blend of shredded Monterey Jack and Cheddar cheeses, crumbled bacon, sliced hard-boiled egg and grape tomatoes. Made fresh daily. Served with Charred Tomato and Crispy Red Bell Peppers." Not last Saturday. It was good for my diet, though. I definitely could have gotten a better salad cheaper else where anddddd this is why I don't go to Chick fil a. It's never as good as people say it is. read more

This Chic Fil A is literally the worst CFA we've ever been to. We stopped going here a few months ago because of the poor management and service from the employees. Who runs out of french fries at a fast food restaurant? This Chic Fil A. They can't handle too much, and today my significant other went there on the way home for some reason, but this experience totally solidified our choice for no longer giving this restaurant our patronage. Today was the most rude experience from the CFA employee ever (she acted bothered by our drink order), the sweet tea tasted like it was a week old (overly bitter, just off overall), and his lemonade was not right. We only got drinks and they couldn't even do this. The time before this (as I mentioned above) was a few months ago, they were out of fries, but instead of telling me that, they charged my card and gave me a free chicken sandwich coupon. I almost called corporate over it, but just got over it, because I thought, "oh, it's a CFA- I'll give them the benefit of the doubt," without knowing all the crooked ownership & management sheisty stuff was going on. We will absolutely not ever go here again. Until it is under new ownership, it will get zero support from us. read more

I come here on a daily for lunch or sometimes breakfast. Food is always hot and fresh but the customer service is more like a hit and miss, I guess it just depends on who's taking orders at the front counter. I describe myself as an"observant" individual so I tend to be mindful of certain interactions I get, and remember, it doesn't hurt to smile read more

I have been here a decent amount, and besides the occasional long wait for a pretty simple order for 1 person I'm use to dealing with. This time I had to leave a review on the amount of fries that were placed in my "Large Fries". Why would I pay the extra price for a large and here is what I received. (I HAVE NOT EATEN ANY YET). This is a small size and the fries are more dark brown than a light brown. Too keep it short, bad Quantity and Quality. read more

Chick-fil-A - This is a "Large Fry" - Fast Food Near Me - Portsmouth, Virginia

Staff was pretty rude in the drive thru line. Normally I get pretty good and welcoming service at cfa but they weren't welcoming at all and about made me want to not order at all. They also didn't have any GF buns available when we pulled up and didn't inform us prior to. read more

This is a beautiful location. The service is great and very efficient. Wonderful attitudes. . read more

Great customer service!!! Always clean and organized!!! We used to live around the area. Great staff!!! read more

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I ordered a salad on the app and had swapped out grilled chicken for fried. When I got there to pick it up the manager refused to make it and didn't give an explanation as to why. I tried to get the chicken on the side and none on the salad and he refused that as well. They were also very unfriendly and being unnecessarily difficult. Definitely gives Chic-fil-a a bad name. read more

so mad I got food poisoning off a chicken sandwich that I knew was raw but still ate it next morning my toilet is on life support no joke. for a second I thought it was taco bell. and I wanted to try a new chick FIL a but I'm not going to it smelt like straight grandmas fried pork ass read more

Chick-fil-A - Fast Food Near Me - Portsmouth, Virginia

I like this location! !! I visit here at least once a month on average, but I'm sure it's a little more. Nevertheless, my trips here are always 5 Stars. My most recent visit was on Christmas Eve to pick up my catered order. I usually use the location that's closest to my house, but this year this one was my go to. I forgot the manager's name that assisted me, but she seems to allllllways be here when I come here. She's always on point and everywhere at the same time. Afternoon and evenings it seems, she's there ready to lend a hand or two. I placed my order a few days before my pick up date and it was a smooth transition from ordering to pick up. I ordered the cooked food. Keep in mind you can order the same thing I did cold or chilled and you heat up when ready. But knowing myself and my family we want it already Ready to eat. All we needed to do was reheat it if necessary. The same quality service received on any other visit was nothing short of this visit last week. The staff is attentive and always willing to back each other up. Such an awesome display of teamwork. The parking is pretty cool. But the drive thru it's designed a bit awkwardly...just be careful and look out for the hungry pedestrians. If you plan on dining in bring your kiddos with you, there's an indoor playground that I'm sure they'll love you even more for letting them play. There's also outdoor seating if the weather is nice out. I'd recommend you visit here. Have fun :) read more

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The promotion offered on the app today wasn't honored by the staff. A manager told me there's nothing he could do while laughing at me. I feel it was very unlike CFA and it had to be racial discrimination because of the way I was spoken to and treated. Seemed obvious to me. I contacted corporate. Later the owner called me, told me flat out "it's not racism" and I was wrong. I tried to say if that isn't it, it was extremely poor service. He wouldn't reply to that. He wasn't there when this happened. He's defending his employee 100% for the same reason more than likely. He tried to make me out to be the bad guy, saying he should be going home but he's taking time to call me like he's doing me a damn favor, and a shouting match ensued. He told me to not come back and threatened me "if you come back here and I found out about it". He stopped then just said I was banned. Like id ever give a place like that my money again. EASILY the worst CFA ive ever experienced and ive been to several in 10 different states. I shouldn't be surprised considering other reviews on several sites about this particular CFA. read more

I love how every time I order anything they continue to give me the wrong food at this point I'm done ordering for chick fil a you won't take my money and give me nothing I ask for and paid for. No spicy chicken deluxe just a plain chicken sandwich with pickles only also missing the bacon I added as well 4 chic fil a sauce when asked for 5. A medium fry when ordered a large. Thank you for an order I never wanted or paid for. read more

Chick-fil-A - ows a person holding a tray of food - Fast Food Near Me - Portsmouth, Virginia

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I didn't know Chick-fil-A could taste bad till I stopped at this location and it barely be edible (I was starving). The sandwich was Extremely "greasy" and bun "soggy" (I pulled in a parking spot to eat almost immediately after getting it from drive through). Same with the fries, flimsily and damp, very soft. The sweet tea had a very odd taste to it. My stomach was extremely upset after eating this. Again I have been to many Chick-fil-A's, I have never had a bad meal from then until now. It seems like all fast food locations in Portsmouth area are awful. read more

Usually have no problems at this chick-fil-a. All I ordered was a chicken biscuit, hash brown and a frosted coffee. They forgot my hash browns smh. That I paid for......... read more

I literally just waited 26 min in the drive thru for a fry and lemonade. I thought service would improve with the new owners but no such luck. Y'all please get it together. read more

Chick-fil-A - Lemonade tasted and looked like sugar Chick-fil-A Lemonade - Fast Food Near Me - Portsmouth, Virginia

If I could give zero stars I would. They always messing up my order! I always ask to repeat my order because they are always messing it up. When I bring up that I'm missing some items or I didn't order certain things they always get an attitude. One of the workers was very rude and had a nasty attitude when I explained to her that my order was wrong. She turns behind one of her coworkers talking crap about me. On top of that, they never give me any sauce or straws for my drinks. I'm pretty sure they probably spit in my food read more

Worst customer service ever. I don't why I keep giving this location my services ( multiple trips and issues with my orders being wrong ). Ordered food on app 8:47 , I live less than one light away (3min drive) ... I sat and waited curbside for over 40 min I kept being told via the app and staff my order was coming. Had to literally get out my car and stand in the drive thru to demand my food or my money back . Austin the Mgr decided to place the blame on me by telling me it was my order that did not appear in the system (lies) and that he would just refund me . A team member had to press my order on the screen to alerted me my food was on the way. Still did not receive my refund they ended up "locating my order. " This location have went downhill since opening. Too many ppl standing around talking or on their phones. Did I mention I had two children waiting to receive their food . Smh this was the worst ...I would rather drive 15 -20 min to the Suffolk location before dealing with this store and there lack of leadership ( because anybody can be a manager but it's clear this store lacks leadership and the customer service is poor ) The owner decided to message on Facebook and put the responsibility on me and then block me when I said I would notify corporate read more

Chick-fil-A - This is the message I received from the owner the next day . I see why this location was boycotted a few years ago - Fast Food Near Me - Portsmouth, Virginia

I've been coming to this Chickfila since it opened. I work right across the street so it's so convenient for me. I never have a long wait when I come inside. I don't do the drive thru because that seems to take a longer time. All the staff members are wonderful, the ones who help me the most always greet me by name when I come and that makes me feel like a valued customer. The meals I normally get from here is the chicken egg and cheese bagel for breakfast and I lunch I get the grilled chicken cool wrap. I always ask for the chicken to be grilled and hot but sometimes it comes out fried which is a mistake they have rectifed immediately and still allow me to keep the original order. I often get a receipt after an order which allows me to get a free Chickfila sandwich as long as I fill out the survey within 2 days and even if I forget to fill out the survey to receive the code for the free sandwich they still honor the receipt. I must say I love this store. No bad experiences ever! read more

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It ranks a 4 because the food is awesome as to be expected, the cleanliness of the facility is fine too. The staff leaves a little to be improved. Staff would walk away from the front and leave it unmanned. They may run to the back and reappear but I don't think it should be empty. Someone should be at the registers, right? I witnessed people waiting for drink refills until someone asked if they needed assistance. My daughter had more patience then I did waiting for her ice cream. There is a playground. It's very small so it might be a good place to avoid at peak hours. I would think 10 kids may be pushing it in there. The layout of the whole thing is odd too. Parking is two lanes merging into one prior to picking up your order but, you also have cars driving to park going through part of the drive thru lane. There are 2 entrances to the building. One on one side and the other in the front of the building. When you enter the side door the counter is immediately there. The lobby to order and wait is small, small enough if a bus stopped there with students all the students would not fit. The would be spilling out of the building. You then have a small space to pick up your order which is still not helping the case. As you have people waiting to order, people who already did and are waiting for their order and people looking for refills. Seating area was fine. There were tables and booths. Window seats and interior seating areas. Some of the seats are in direct eye sight of playground which I appreciated. I went for a special and would probably stop if I was passing through but the few places closer to me are more comfortable. read more

Chick-fil-A - This is where two lanes of cars put their order in. The side entrance is on this side just before the spot where the orders are placed. - Fast Food Near Me - Portsmouth, Virginia

Inconsistent food quality and portions, order preparation errors, delays in lines, incorrect and misleading menu changeover times, and general lack of customer care. I am very disappointed with this location, and have no plans to return to it. I'll go to other locations farther away, or simply visit nearby competitors. read more

Chick-fil-A - Fast Food Near Me - Portsmouth, Virginia

This Chick-fil-a has got to be the worst Chick-fil-a i've ever been to. The employees have no type of personality and are just completely rude. I've been to this Chick-fil-a multiple times & have never even heard them say my pleasure. Definitely a terrible experience every single time. read more

This place is a dirty joke. They lie on the app so you can't order your food curbside. Yiu wait in line for 1 hour and your food is cold and the fries are soggy and wet. ... just throw the establishment in the chesapeake bay! Waste of time and money read more

This place is great, you get free food almost every time (as long as you have your receipt) because they mess up all the time and who doesn't like free food! I got a free sandwich and a free large fry because they messed up so bad. Now if you don't like to exploit them then this ain't the place for you. read more

This location is horrible. The operators don't like customers to request well done chicken or fries but if you don't the food is so mushy! Also this is the ONLY Chick-fil-A I've been to where they say MY PLEASURE with an attitude! This location is the reason why we can no longer request well done. They said it made the line long. Well what's the reason for the long lines now you ask??? Other special orders! read more

I've ordered from this chick fil a through DoorDash and the drive thru and EVERY SINGLE TIME they forget something! They forgot my sandwiches this time and all the sauce and last time they forgot my sauces and drink. This chick fil a sucks. Absolutely do NOT go here. They need to get their shit together. read more

This is the absolute worst Chic-fila ever known, I usually order chicken nuggets and get crumbs (Literally). Ive even gotten a chicken nugget in my breakfast sandwich... I kid you not! They have the WORST customer service, and they are sloooooooooow. Portsmouth would probably do better by not having a Chic-fila at all read more

They didn't give me my food but they gave my friends their food. Very disappointed. They were very nice. I ordered to spicy chicken sandwich meals but all I got was my drinks. I'd also like a refund for that. Thank you. Normally this never happens. This is the only time I've ever gone to Chick-fil-A and not received my order. I'm ashamed. read more

I went there today and order 3 chicken sandwich meals. All 3 of the chicken breast were smaller than usual, but one barely covered half of the bun. Simple ridiculous. Maybe this would have been ok for a dollar sandwich, but not for a $3.75 sandwich. Then I called several times because I wanted to exchange the sandwich or get my money back and there was no answer. The inside was closed so where were the managers. During this pandemic, they are asking us to support the restaurant businesses. Let's give good customer service and quality food to ensure support continues. read more

Sooooo, Chick Fil A is under NEW management. Keep in mind, "New is not always better!" I went through drive thru this morning to get breakfast. I thought I will take a pic of this sign and call them to deliver some food for my students. I tried to use the app however, I could not change the delivery time. So, I called ‍ first I spoke to someone in catering who stated, "We have to have the order 16 hours in advance!" She transferred me to Lariska at the restaurant. She indicated that there is a $150 delivery minimum. She also indicated that there is a delivery fee! I asked, "How much is the delivery fee?" She said, "There is a delivery fee for each item." I asked to speak to a supervisor. She stated, "The manager is not here!" I said, "Can I speak to anyone that is in charge?" Finally, Coach Taylor (owner/operator) got on the phone. He indicated that in fact those were the options for delivery/catering. I was truly disappointed because I have higher expectations of Chick Fil A. What do you have that teachers can order delivery? Door dash DOES NOT allow you to select your delivery time! read more

Chick-fil-A - FALSE ADVERTISEMENT! Order 16 hours in advance with a $150 MINIMUM!!!! - Fast Food Near Me - Portsmouth, Virginia

The food is good but most of the workers are hood. Like not your typical good service.

So everyone knows what they're in for with the food, it's always good, so this review is all about service. Their service sucks. I went through the drive through and was told my order going to be $6 something and when I got to the window it was 10.28. They also forgot part of my meal. I went inside to get the rest of my order and was treated like a bother, there was no apology. Got to the car to realize they gave me the wrong salad dressing. Looked on my receipt and it says the dressing I asked for, but at this point I don't want to go in again. As the customer, it is not my fault you are busy or that you have two drive-through lanes, as a restaurant you need to be able to treat all of your paying customers with respect. ***update**** Went there again because it wasn't busy and they forgot my drinks at the drive through. This place is so dysfunctional. read more

This location is always clean, staff are always prompt and courteous. I don't like that you have to walk through the two lane drive through to get to the door. Today, the service was a tad slow for just 3 milkshakes. I'm not going to deduct much from that because every other time I've come to this location because they've always been very quick to get my orders out. I'm still a fan of this location. read more

First time bad attitudes. Second time, 6 cars passed me in the other lane and I was there first. They walked around my vehicle and went to people behind me. I made eye contact and even rolled my window down. I came for a chicken sandwich with cheese combo. read more