Best fast food chain of all time!! The chicken nuggets were very good! I love the forested lemonade!! The service was also amazing, like, amazing. The overall ambiance was amazing! read more

Very disappointing experience at this Chick-fil-A. The employees seem to completely ignore DoorDash drivers and customers who have placed mobile orders. It often feels like you have to go out of your way just to get someone's attention, even when you're standing there waiting for an order. The staff should be acknowledging customers and delivery drivers instead of looking away or acting like they aren't there. A little communication and basic customer service would make a huge difference. Hopefully management can address this and provide better training on how to handle mobile orders and DoorDash pickups. read more

Genuinely the worst chic fil a I have ever been through. What is the point of the mobile thru if you're going to make the line combine anyways. I shouldn't have to wait in line for over an hour to get some "fast food". I am so disappointed. I have been coming here for years and the past year it has gone so downhill. Extremely slow and poor customer service. My chicken nuggets were even pink inside. Save your time and go to a different location. read more

It's called fast food. Fast. This place has gotten so slow. Just plan on 15 to 20 minutes waiting on food. All you're doing is deep frying chicken and fries. It should not take 15 minutes every single time I come through the drive-through to get food. The last time I decided to go inside and I could tell where some of the problem is coming from because there was a whole lot of standing around and low energy with the employees who are moving very slowly. No rush. Update for Summer 2026: OPEN THE SECOND LANE BACK UP. I get that it's hot but closing down one of your drive-through lanes because it's hot during your busiest season is the dumbest thing I've ever heard of. Waiting 25 minutes to get a tea is ridiculous. All of your employees are young and they can handle the heat just fine besides, they have to be outside in the heat using one lane so what is the difference. read more

This is one of the WORST chic-fil-a's you could EVER eat at. They are thick as thieves here. Won't replace a mistake on their side. Employees and managers have no ability to correct an easy situation. Their mistake not only ruined the evening, the manager was absolutely one of the most incompetent people I have ever dealt with. Yes, dealt with, not converse or spoke to, dealt with. This chain may make an outrageous amount of money, but it gives new light to what these monsters have become. read more

Chick-fil-A - Wow.. - Fast Food Near Me - Norman, Oklahoma

For starters the bathrooms were filthy! The fries were old and not hot. We were requesting a refill when we were leaving and 4 different team members walked past us. I believe the Lead team member (Quentin) came to fill them up. read more

It gets worse every day, so slow and mismanaged, one day they will figure out that it is more efficient to have two drive thru lances instead of a dedicated lane for the stupid app and having one cashier on duty read more

3.5/5 Overall a clean establishment with friendly staff. Went around noon time on Valentine's to buy a 30count chicken nuggets plate and a strawberry frosted lemonade. Did not receive a heart shape plate for the chicken but got the food alright. Had an interaction with Manager Craig where after I order my frosted lemonade I had noticed a seasonal key lime flavor frosted lemonade on the screen after I had already ordered and was curtly told I couldn't switch it as he quickly walked by to continue his duties (I was originally talking to the cashier before his 2¢). To be fair it was fairly busy. read more

DO NOT use the mobile drive-through at this Chick-fil-A! I was in a rush so I thought that the quickest thing to do would be to use the Chick-fil-A mobile ordering system BOY was I wrong the drive-through line moved through about three times and we waited for almost 30 minutes then once we finally get to the front they tell us to pull around and go park in a designated area. The guy then walks up to our car and tells us that they ran out of grilled chicken nuggets after we already waited 30 minutes. I was astonished because how do you run out of grilled nuggets I was just trying to be healthy today. So he offered to get me breaded nuggets when I just want to be skinny so I said yeah that's fine expecting him to offer me a gift card or a refund for not having what I ordered, but he didn't so after waiting 30 minutes in the drive-through I had to suffer and eat breaded nuggets. Not happy with a customer service here and it needs to be improved I am very disappointed in Chick-fil-A and disappointed in their customer service. read more

Made a mobile order to be picked up at 12:49PM. It is now 1:32 and I have still not received it. Do not come here if you want hot, good food in a reasonable time. Sorely disappointed as this Chick Fil A underperforms their national reputation. It is the worst in OKC metro area. read more

staff was very rude?? my order was incorrect and I had to go inside to get it fixed while the Lead that day didnt seem like she could care any less. I hate coming to this one because of the service. read more

Today we made a special detour to go to Chick-fil-A drive-through for lunch. We ordered for my family and drove home but when I got home, I realized my sandwich was left out. I called and let them know and they told me to come on back, but did not apologize and then I went there to get my sandwich and did not get an apology from anyone. It wasn't that big of a deal and a know mistakes happen but I wish they had taken ownership. It'll be awhile before we go back to the one on main in Norman. For a company that prides itself on service I felt like I was pretty unimportant to them. read more

This is posing as a chk fila. One line for drive in and one for mobile? Make them park and get people out of here.

I placed a mobile order at this location at 10:15 am for breakfast while in line with only 4 cars ahead of me where you scan the QR code. They don't make your meal until you have scanned the code and with 4 cars in front should have been quick. I was in line for 20 minutes before I could even scan the QR code, meanwhile the other line has 2 workers walking up the whole line taking orders and at least 10 cars have cycled through. The QR code needs to me moved more towards the entrance of the line so food can be made earlier that way cars can cycle through just as fast as the other line. The current set up is very inefficient. I spoke to several people in the store about it even the manager Casen and their only reply is I'm sorry and have a blessed day. Which is a good response but please take this recommendation into great consideration. read more

Great store their people are amazing and I always get out so quickly. Far better than the one on 12 Ave their food is mid af tbh

New mobile thru lane is a HORRIBLE idea. Cut their throughput in half. No longer carry menu any longer which slows things down dow as well. MOBILE LINE IS EMPTY WHILE DRIVE THRU IS BACKED UP. read more

How much do y'all get paid? Like honestly... idk how y'all deal with it. I'm not from here. Actually been here less than a month.. in all my life I have never seen such a cult-like following of a fast food joint. Double car line, around the entire building, through the carport, and almost into the street. YALL TRIPPIN. CHIK FIL A IS NOT THAT SERIOUS. Don't get me wrong, I love me some nuggies and waffle fries or a #2 deluxe with some of that sweet Asian sauce on the spicy chicken. So bomb. But damn, y'all must take like 2 hour lunch breaks and still be late for work. I don't go here too often because the large amount of cars and people gives me anxiety, but the times I do go (to this specific location) I am never disappointed. My food is always hot and correct. Fries are fresh every time. And even though the staff are running around like chickens with no heads, they are still polite and friendly. I would probably be in the back crying if my place of employment was consistently that busy. I hope they pay y'all what you deserve and a little extra. Thanks for being there for me and all of Norman. read more

Chick-fil-A - Fast Food Near Me - Norman, Oklahoma

just went to chick and got an 8 count. tjis was the second nugget i ate. this is so disgusting. couldn't keep eating truly so gross ew read more

Chick-fil-A - this is disgusting. i couldn't even finish my meal - Fast Food Near Me - Norman, Oklahoma

Very disappointed. The management has to be better here. Ordered on the mobile app WENT INSIDE BECAUSE THERES NO CURBSIDE AT THIS LOCATION. Waited at least 15 minutes as there were also at least 10 other people waiting for their food. A worker finally asked me the name and they didn't even have my order. He came back and literally said to me, "I don't see your name." Because he looked young no biggie but obviously that's not something I want to hear and if I'm hearing it then fix the problem. He looked at me like he wanted me to fix the problem. Anywho he finally went back and after a couple minutes came back with my order and the fries were over cooked. This location is too slow, something has to change. Also I saw no one who looked like a manager working. Everyone looks like they are in high school. I'm fine with it but let's get someone working and directing traffic that looks like an adult. Also as several people are waiting on their food I really see no sense of urgency behind the counter. Kids cackling and have sing a great time. All fine and dandy when everyone isn't waiting 10-15 minutes for their food. Management has to be better!!!!! You are chick fil a. Come up with a better system please. read more

Literally the only thing I wanted this morning and the only thing getting me through exams was the fact that I would be rewarded with a 10 count chicken mini at chick fil a to eat on my way home. I get in line at 10:14 and get in the "mobile thru" lane which I notice is shorter but not moving at all compared to the regular drive through lane. This is extremely anxiety inducing and stressful because I am now late to getting back on the road and am scared my order won't get in. The people in the drive thru line are getting their orders in with the team member while I have to wait to scan the stupid QR code that's 30 feet away. I continue to scream in my car out of frustration. An establishment I've trusted for years is unable to move the lines equally and efficiently. I then continue to move forward in the chick fil a line and a team member greets me asking if I have checked in yet. I say no and give my name as he chooses my order. He then says "I'm sorry we are out of chicken minis". I begin to cry. I have to order a stupid chicken biscuit when all I wanted to eat was a 10 count chicken mini with 5 packets on honey, a side of hashbrowns, and a medium sweet tea. I literally want to die and cry. This has set my morning off on the wrong foot and I fear I will continue to cry my entire 7 hour drive home. I am incredibly disappointed in the Norman chick fil a on west Main Street as Chick-fil-A as a chain has always been an establishment I can trust and rely on. I don't know if I will support this franchise in the future and I will not be recommending it to any of my friends. I am truly sad. It's also been like 5 minutes since I started writing this and I continue to watch the regular drive thru line cruise past as I am stuck in the same spot. I'm going to explode. UPDATE: I'm getting my food 20 minutes later and my card has been charged for my original chicken mini order-NOT the new stupid chicken biscuit I ordered so what is this about. Poor team member lady she's so sweet and doing her best under horrible management and organization. But now she's getting me my chicken minis AND I get a biscuit. Ok. This is good. Good job. read more

The slowest chickfila I have ever been to. Every time i come i wait in line for at least 30 minutes and when i was picking up a mobile order once they had lost it and then were rude to me about it. Horrible customer service and slow paced. read more

The worst Chick Fil A I have ever been to. I ordered a nugget platter the day prior and when I came to pick it up they couldn't find the order. read more

Never thought I would give chick-fli-a a bad review but I got food there earlier and the people weren't the most friendly but I got home and went to eat my ice when I found a whole fly in my drink. I'm really disgusted because I drank fly juice and I could have gone my whole like without drinking fly juice read more

Chick-fil-A - ows a close up of a bowl of ice - Fast Food Near Me - Norman, Oklahoma

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Amazing store! The people are amazing and quick! The food is always fresh, they also are the nicest people I have ever met.

Great food great service Staff a always friendly and helpful Clean restrooms and food court

Always good but like is always so long. The only thing is that you guys have those poor little kids working in the cold, but very efficient. read more

For a Chick-fil-A they were exceptionally quick. On top of that, the food was good and hot. I tried the macaroni and cheese and it was pretty good too. read more

Kind of scared to come back to this location. Last time I was there I found long hair in my Mac n cheese. It crushed my soul, because they have the best! This also happened during the pandemic, which is pretty bad. Aside from the hair, they forgot my items I've ordered multiple times. The two stars is because they gave me a chic-fil-a card for free food. Problem is i haven't used it because I'm scared to get something in my food that's not supposed to be there. So gross. Hopefully their service has improved since. read more

Literally the worst experience ever. I ordered one spicy sandwich and one normal sandwich but they gave me two originals. There was no berries in the parfait. The servers have absolutely zero responsibilities. It took them almost an hour to bring two drinks and two ice cream cones to our table. read more

Very Poor service! Got in the drive through line and could not get out. Waited for over 30 minutes! read more

Chick-fil-A - Cars waiting for a very long time! Could not get out of line. Not your normal Chick-Fil-A - Fast Food Near Me - Norman, Oklahoma

This is the worst Chick-fil-A in Oklahoma. Their drive-through consistently takes 35+ minutes to get through. Go to outback and get a nice steak in half the amount of time. Their grilled nugget recipe is also vastly different than any other Chick-fil-A. read more

I'm not quite sure what is going on at this location but for the last 2 weeks I have been having unwelcoming experiences with the staff at this location. One of the first interactions I had was after waiting 7 minutes for an online order that never went through. During my wait, at least 4 different staff members walked past me and never greeted me or checked in on me. Other occasions have been with individuals taking my order that are rushing me and not being very polite. I love chick fil a bit every-time I come here I leave feeling like the I'm a burden to the employees. read more

I have always been very impressed with the way this chain is run, and this particular location is no exception. They have always been very efficient, especially when the line at drive-thru is ridiculously long. You are always greeted when you arrive, they have staff walking around providing refills, and it is always very clean. Very impressed with this restaurant. read more

Chick-fil-A - Fast Food Near Me - Norman, Oklahoma

This chick Fil a is the worst run chick fil a I have ever been to. Might as well go to the Whataburger across the street in order to get food faster than this place. Go to the chick fil a on 12th in Norman, I can go through their drive thru 10 times before I can go through the Main Street location once. Horribly managed and run! Do better read more

I am very disappointed by my experiences at this Chick-fil-a. I decided to place a mobile order to grab some quick food before a meeting that I had. I only ordered a five count nugget, an eight count nugget, and a cookie. I waited for over 40 minutes to get my order. I watched other people that placed their orders way after me with a lot more food get their order way before I did. I ended up having to cancel my meeting because of how long my food took. Another thing that made my experience worse was the workers bagging didn't wear gloves, but I know that at other Chick Fil A's they wear gloves. What really put the icing on the cake is that the entire time I kept on seeing a girl that was bagging the food picking wedgies (I think her name is Haili) . I am disappointed in the time that it took to get my food, and disgusted in the cross contamination from the girl bagging. read more

It pains me to give any chick fil a 1 star, but all 3 times Ive been here stuff has been missing. And it's not like sauces or napkins, we're talking entire entrees missing. My most recent visit a chicken biscuit meal was completely left out of the bag. I called to tell them it's happened multiple times at this location and she said they would send a chicken biscuit coupon to my app to compensate for them forgetting it. I never did receive it. Rather go to the one on 12th Ave, they normally get it right. read more

A little sad to post bc normally the main st location is usually on it. But not today. Order a sandwich meal in the drive thru. Get home noticed the fries were a little light but not a big deal. Start for the sandwich and no sandwich. Now I have to go all the way back. Get the sandwich but no fries so now I get to eat cold fries w a hot sandwich. Lesson learned....double, triple check your order before leaving. read more

I'm writing this in the drive thru line, where I've been for 25 minutes and counting. There are no employees outside taking orders, and the wait is ridiculous. Line is barely moving and because of the way it's built, I can't pull out and go somewhere else. If Chick-fil-a is making changes to run like every other drive through, then they can't serve the TONS of people that come here specifically because they can usually churn through orders quickly because of the fact that they (used to?) employ lots more staff than their competitors. Steer clear of this place! Better to go to another fast food place with a normal sized line than assume this place is going to work as efficiently as it used to. read more

September 16, 2020. A very wonderful day.... the chic fa lay chicken tenders had EXTRA flavor in them today at this specific location and I would like to give them the credit they deserve. Also while we are on the note, I know you guys probably haven't tried chicken strips and favor the classic nuggets. BUT.... BUT.... sometimes it's good to spice things up and try the tenders!! read more

Food is never fresh. They give you sandwiches that have been under the heater. Chick fil A on main do better