The food is always good and the kids who take my order are always polite and never fail to get my order right.

i have no idea what has happened to my favorite chick fil a on poplar and massey . since the staff has changed the service has been awful . my order is wrong each day , there is missing or the order is just wrong . the other staff member's knew my name and what i like to order . so lately have been very hesitant about ordering my breakfast . sorry i had to tell on fav chick place but something has to give. read more

Clean parking lot and the environment is nice. I got to say no matter the line or no matter the time, the service is always great here and as well as the food. read more

My food was soooo delicious today. I mean its always gudt but 2day.. I had a spicy sammach, deluxe added pepper jack , pickle,mayo n mustard and for a medium fry.. got my regular sauces, ranch n chic fil a right but I saw the spicy sariracha, sp ck neva works when needed,but ya kno what I mean.. that spicy sauce took my sammach n fries ova tha top.. talkin bout tasty!! Try it but plz leave me sum. read more

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My little hack when I'm not very hungry. 5 piece nuggets, fries, and ice cold lemonade. (Kid's meal) Also had to get a bag of crushed ice. Always on point and always greeted with smiling faces. I Chick-fil-A! read more

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Quick lunch hour line. Hot sandwiches. Went great. Game on Poplar Ave. let's get this thing started

The Good: service, staff were excellent. We go to this location often usually no problem. Bad: wife always gets the strips usually ok, today they were almost burned up. A three pc. Order with one about the size of a chicken nugget. My wife mentioned this to an employee but that was it. read more

Service is always a pleasure, not once have I ever encountered a problem even here in Memphis where hired help is extremely difficult. But geeee golly why are they so stingy with their ice cream!?!? read more

Chick-Fil-A has a very high 98% success rate relating to you receiving your order without mistakes!! Other restaurants have not made this a priority and it is a relief to know they are so organized and commuted to doing it the right way the first time! My Bonus daughter eats there probably 3 -5 times a week over the past 5+ years and we are almost never forced to go back to correct an order! C-F-A folks are just awesome! They has every change process to make peak time go quicker and for this I am truly impressed! read more

This has to be one of the busiest Chick-fil-As in town. They have really long drive through and dine-in lines but it goes by fast. Wow, they have the serving system down packed. As usual, they always have GREAT service. I've never had a bad experience with them. Everyone is so polite. P.s. It is My Pleasure to write this review. read more

This Chick-fil-A is pretty cool! If you are in the are, you should stop by. My food is always good and cooked to ordered. The servers are friendly. Even when it is extremely crowded (which is always) they are speedy with their service. I have no complaints. read more

Chick-fil-A - Fast Food Near Me - Memphis, Tennessee

As of 7 July 2022 they will be closed for about two months for renovation. Not all that impressed with this location. I eat here often when I'm in town on business, since it is close to the hotel and convenient. Most of the time there is at least one thing wrong with my order. I order on the app and use carry out so I can check my order for accuracy. Today, the tea was very weak and they put the wrong cheese on my sandwich. I left it as is, wasn't worth complaining about. Didn't have spicy chicken sandwich. Not sure if they just ran out or they don't serve it at this location. The sign on the door said, "We are closing when we run out of product." read more

Fun Friday. Kids wanted Chic fil a. This location had the Mac and cheese. It was so good. The long line almost stopped me from going through the drive thru, but in true chic Fila fashion we were in and out in no time. The staff was super friendly. And the Mac and cheese was great read more

Chick-fil-A - Large Mac and cheese - Fast Food Near Me - Memphis, Tennessee

The customer service is getting worse and worse every time I go there.I haven't heard "my pleasure" in what feels like years. It's like I have to sit for hours just to do online pick up read more

Awesomeness place Friendly staff Awesomeness food always clean Always great food this is my 2nd visit to this Location and both times the food has been Great I know these location are the last of True customer service read more

Chick-fil-A - Awesomeness place friendly staff great food - Fast Food Near Me - Memphis, Tennessee

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i'm in the drive thru we i'm typing this. I notice that cars that were behind me were going through the line with no problem! but i'm sitting here basically letting everyone who came after me go in front of me because the people running one of the menus doesn't know what they're doing fast enough, It is what it is at this point, but when i get to the order menu, she's going to tell me to give her a minute & i have to wait even longer! I don't know, but i definitely expected more from chick fil a. i'll definitely be taking my business to the chickfila on the other side of 240, 4916 poplar ave, to save anyone reading this some time. UPDATE: they botched my order, and they have the inside closed so i can't go in and fix it! definitly the worst chickfila experience ive ever had. How do you forget to put sauce in a bag, & expect me to go back around their poorly managed drive thru to pick it up! also got my name wrong, which i have no idea how you even do. read more

Really disappointed in this location. It has gone down so much in the past few years. It's now very slow and not at all as customer service-friendly as it used to be. We've been told before that we can't eat inside, even though when we ordered it on the app for pickup there was no mention of that. Now, this morning I go in for my free sandwich (the one they sent me bc they messed up my order the last time). I tried to order it on the app and it wouldn't go through. I drive to the restaurant to get them to place the order and the reward has disappeared! I explain all of this to the manager and all she says is it should load in 24 hrs and would I like to buy one. No thank you. I'd like my promised free one that I've saved for this trip I'm going on today. In the past this location was so generous and kind. Not sure if the operator has changed, but the feeling of this being a CFA certainly has. I go to this location all of the time, but will probably go to others from now on. This feels too much like a McDs now. read more

I have never had an experience like this one at a chick-fil-a! There are so many managers or just people telling others what to do that not many are actually doing anything! This is the slowest crew I've come across as well as the cashier who asked several time what I wanted and still ended up getting it wrong! my food looked as if it had just been dr in a box the chicken was falling out of the bread most of it was like leftover crumbs because they were so hard I couldn't eat them(chicken minis)! I wanted so badly to return the meal but by the time I got my food and made it to my truck I was almost late for work! but this was not a good experience at all. read more

Like other reviews on here, this is probably the worst Chick fil A, not only in customer service but the way they run things. I came here with my boyfriend not too long ago and while ordering, we asked the cashier something and she decided to tell us that they don't do what we asked for (change our side from fries to the greek yogurt) and gave us attitude (which suprises me because Chick fil A usually has wonderful employees). So instead of ordering with her, I got out of line and ordered through the app and guess what? It let us change our sides. The second time we came here, it took a while for them to get our order because they didn't give us a cup (to find out who has what order) and they forgot our drink. I've also had problems with the drive through where they gave me a wrong order twice. I'm honestly very very surprised by the way they run things here because the other location on Poplar is wonderful. The manager even goes outside and makes sure people waiting on orders are okay. I never saw the manager from this location and it tells you a lot about a store. I only come here because it's close to my boyfriend's work but my top location is the other one on Poplar. read more

It's Chick-Fil-A what more can I say? Fast, friendly service, where it's always their "pleasure" to "serve you"! The food is always hot and the flavor is consistent. That's why their lines wrap around the building every hour that they are open. Not to mention, they are a Christian based business and they support the Military, Law Enforcement, Christian Values, and everything else that makes me proud to be an American! Disclaimer: When I rate a restaurant, I rate them within their own category. For instance, this rating is 1-5 stars based on other similar restaurants (fast food) in Memphis. Thus, a 5 star rating on Chick-Fil-A doesn't mean i'm suggesting that you eat there on your anniversary or that you bring your prom date there because it's the best culinary art in Memphis. read more

This location has gone DOWN! And I can see why! I had my order remade and still received burnt crumbs of bacon. The manger or less AMBER attitude was so nonchalant with an attitude. So I asked for a refund and she told the young lady at the register ABSOLUTELY with an attitude. Did try to rectify the situation or anything. I'm very disappointed. read more

They forgot my large fry. :( & the tea wasn't brewed long enough. I got the grilled chicken club, which is always great.

I am a big fan of Chick Fil A After living up north where we did not have one, it is nice to have one close by again. It is cold outside so I tried the Chicken Tortilla Soup today. Good call. I realize it isn't a fancy restaurant but this soup hit the spot. Obviously the rest of my order was delicious. read more

Ordered a chicken sammy and they gave me it without the BUN. Also made me pay for my meal after using my rewards that gave me free items from the app read more

DOUBLE DOWN THE THIRD BASE LINE! Wife, daughter and I grabbed dinner here Friday night before the HS playoff game. We've been coming here for years and we have enjoyed the fast, friendly service and atmosphere. Tonight I ordered the grilled chicken sandwich with a yogurt parfait with granola toppings. My meal was delicious. The chicken was cooked just right and the sandwich tasted fresh. The yogurt is always very good and the granola is a great complement. Tonight the server gave me a package of granola and a package of almonds and walnuts. Wow they were all good. The place hums with activity and the staff does a great job keeping the place moving. Excellent service and always friendly and grateful for my patronage. I love going to Chick-fil-a. read more

Today is Saturday, 10/26/19. Its 62 degrees outside and pouring down raining. Despite the conditions, I decided to treat my sales staff at a dealership with breakfast at your store number 01593 (Paragon Place) in Memphis. I thought I was being smart by placing the order via mobile app and picking it up at the drive through to keep from getting wet. My order number was 9062513. I placed an order for 7 chicken biscuits with various details. At the drive-through, the cashier gave me the Orange Juice then asked me to pull up and park. I thought that was weird since I placed my order over 10 minutes before arriving and there were about 6 people in front of me after they confirmed via the speaker that I arrived. I pulled up and had to wait 10 more minutes. After driving back to work, I discovered that 2 of the sandwiches were missing. I called the store and was assured if I drove back that they would quickly give me the missing sandwiches. In the pouring rain, I drove back to the store but when I arrived, the drive through line was so long I couldn't get on the parking lot for the drive through. I drove around back and had to go in. I was drenched and my shoes are likely ruined along with the suede blazer I am wearing. The drive through "manager" apologized and gave me the 2 missing sandwiches and another for me since mine was cold. I drove back to work, angry and wet, only to discover the sandwich me made for me was only egg and cheese... No chicken. I'm once again very angry. I called the store again but they didn't have a solution. read more

Did not meet expectations. Had to substitute order. Was over 15min before receiving our order. Never had poor service at Chick-fil-A.

This was by far my worst Chick-Fil-A experience , the staff were all unfriendly and weren't working with haste, the restaurant was nearly empty excluding a few customers already seated and eating. The drive through line was backed up and it was apparent once I pulled to the window why;The staff was walking around at a leisurely pace with no sense of urgency. When I finally got the food that took what felt like 10-15 minutes, my bagel was burnt, the biscuit sandwich was horribly dry and the bacon tasted old and the hash brown minis weren't fresh. It was an all around bad experience, unlike any I've experienced at any Chick-Fil-A. read more

Chick-fil-A - Receipt - Fast Food Near Me - Memphis, Tennessee

This is the best Chick-fil-A in memphis, the operator is an epic legend. One of my friends mentioned that he liked Chick-fil-a sauce as the manager walked by, so then he came back with a huge container of the sauce for free. Would recommend this location over any other. read more

For starters, I love Chick-Fil-A. I use their usual customer service as an example when I train on customer service across the country in my job. To my dismay, they did not live up to their usual reputation. I never once heard, "my pleasure" and there were zero smiles. Instead, I stood at the counter for almost 5 minutes without being acknowledged for a refill. I thought it was because of where I was standing, so I even moved to the other side of the waiting area. There was only one person in line, it wasn't even busy! One employee even walked passed me to pick up used trays to clean and stood there cleaning them as I waited. They literally put in an effort to ignore me. This is not the norm for chick-fil-a nor this location, which I frequent! read more

This is great well run and very popular Chick-Fil-A location! Pros: * Always fantastic food served fast and friendly. * Personal favorite is the spicy chicken sandwich. * Lower fat/calorie options are quite good and available. Cons (minor): * Area on Poplar Ave is very busy. I do think they handle the volume quite well though with two drive-thru lanes. Recommendations: * Consider using the Chick-Fil-A phone app to preorder food. Pickup the order and leave or just eat there. Simple, easy and saves time. (Rating note: 5 stars should represent consistent perfection for this type of establishment. I work near this location and always exceedingly pleased with the food quality and service) read more

Chick Fil A is always tasty. Their service is great and their food is wonderful. If you're in the mood for fast food, check them out. My favorite: Spicy Chicken Sandwich with American cheese. read more

Chick-fil-A - Chick Fil A's version of the parking boot?! - Fast Food Near Me - Memphis, Tennessee

OMG. 30 min in drive thru line waiting to get a preorder. Can't even change to walk in and pick it up even if the order is ready.

Chick-fil-a can obviously do no wrong .. ever. But I was meeting a group of girls after work one super rainy afternoon a few weeks ago, and thought it was BEYOND special that "Tavius" met us out at our cars to walk us in with an umbrella so we didn't get soaked. I know that no one likes to have the "odd job".. I've been there... but he was happy to be there and I was thankful for him showing that courtesy! Well played, Chick-fil-a! read more

One of my favorite locations, especially after a rough day at work. It's always busy, but they get you in and out. So polite. That "my pleasure" gets me every time. Nothing like a Chick-fil-A experience! read more

The chicken wraps are awesome! We lived most of our life in Oregon and never tried a Chick-fil-A before relocating to Texas. This location is just as good as the one we go to in Houston. Love it and love the Chick-fil-A sauce! read more

Chick-fil-A - Fast Food Near Me - Memphis, Tennessee

It's decent. I personally thought the chicken was a bit dry -- I guess I expected more since that's their 'thing'. The fries were okay -- the one thing that was good were their fountain drinks. Overall, I'd only stop there if all other options were unavailable. I do, however, have friends who swear by it. read more

This place is always busy and they get you in and out fast. I swear they put "crack" in the chicken sandwich because it is so good & you keep going back for more..lol read more

Really getting annoyed with the quality control at this location. I often (2 times per week) go thru the drive thru, only to get back to the office and discover that something's missing. This happens 50% of the time...Today, they forgot to put fries and straws in the bag. I don't have time to waste returning to the store to explain the missing items, so I guess I'm out of luck again. I expect better. read more

Sadly I can no longer recommend this Chick-fil-A. Although there were plenty of people scrambling around behind the counter it took them 10+ minutes (I counted based on the time printed on my receipt) to deliver my meal and only after I asked two people for it. My breakfast burrito and ice coffee were both sloppy (poorly made) and less than fresh. The young man who delivered the meal offered no apology and seemed put off I had to ask him for my food. Watching the employees strut around as they helped people was strangely disappointing. Even though I pass this location every day on my way to work I will no longer stop here. Please consider hiring/training a better quality team in order to keep up with the quality product and service most of us have come to expect when we stop in a Chick-fil-A anywhere in America. read more