No lemon for my iced tea. I ordered unsweetened iced tea and got sweet tea twice as apparently someone put sugar in all the unsweetened tea. I didn't get my BBQ sauce for my tenders so I had to go ask for that. I didn't get a straw with my drink. When I couldn't get unsweetened tea I just got water and no refund for the tea I never got. The food at Chick-fil-a has just declined over the years as they used to be great but not anymore. I had a sandwich, tenders and a soup and none of them were very enjoyable or flavorful like Chick-fil-A used to be. The portions are small and spending over $20 for fast food with a blah experience reinforces my desire to only eat at regular restaurants and avoid fast food. read more

Chick-fil-A - Chicken Sandwich, Chicken Soup & Tenders - Fast Food Near Me - Laurel, Mississippi

SLOWEST CFA EVER! Corporate needs to help them get it together. It takes entirely too long.

Service is terrible....wrong order, 30 minute wait for a menu item, staff was more interested in joking and playing around with other staff rather than servicing customers. read more

The cleanliness in every aspect is not to par to all the other CFA restaurants that I've been to. The bathrooms were dirty with no paper towels to dry my hands after washing them, the tables and chairs were not wiped and cleaned off. It has a horrible smell inside the building as soon as I walked in. Worst and most disgusting CFA I've seen and been to. They need to do better. read more

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I ordered at the drive thru they asked what I wanted to drink I said unsweet tea, they never confirmed my order and said drive around or nothing so I finally pulled around to the window, they asked again what I was drinking I said unsweet tea they give me my order with sweet tea I gave it back & told them I wanted unsweetened tea they give me another tea assuming it was right I drove off & they had give me another sweet tea. read more

"Oh no! What could improve" how about not letting one single car jam up your drive thru for 16 minutes and counting. Absolutely absurd. By far without a doubt slowest chic filet I've ever been to. Before you say "oh it was the cars fault", there are steps to mitigate this issue at every other drive thru. MAKE THEM PULL UP instead of making all the other customers wait while their food gets cold. I know dog breeders that have a faster turnaround in this place absolutely ridiculous if you're on the road and hungry pass this exit or go to flavor flavs chicken place. read more

This Chick-fil-A is Laurel's second location and is a stand-alone brick and mortar building with adequate parking space. The other location is located in the Sawmill Mall (near Penney's and has been there for decades. This location is reflective with all of the current non mall restaurants that Chick-fil-A is building with a nice clean interior and drive thru and is less than a year old. I had lunch there last week ordering the regular chicken sandwich combo meal with fries and a drink. After having been given my drink and getting ketchup packets, my food arrived within a minute of me sitting down. Like any Chick-fil-A my food was good. How can you not like their chicken sandwiches and those waffle fries are the best. The special Heinz ketchup packets will spoil you when you have to go back to the old style that everywhere else serves. Cheerful and professional counter service, very good food, clean bathrooms and those ketchup packets make Chick-fil-A the best in the fast food arena and this store fits right in. read more

Chick-fil-A - Fast Food Near Me - Laurel, Mississippi

You'll rarely find this place without a full drive through line (usually two), and a full lobby. But if you watch, you'll see that the lines move along much faster than anywhere else. Combined with good food and super friendly staff, that deserves 5 stars. read more

Chick-fil-A - ows a young girl sitting at a table with a sign in front of her - Fast Food Near Me - Laurel, Mississippi

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Good service, but they are supposed to close at 10:00 and yet they always have half the lobby closed by 8:30 every night.

We dine in and DoorDash pretty often. Order is always correct... And ours is a little more difficult than others. One of our family members has Celiac Disease (Gluten Allergy). They always provide us with a Gluten Free Bun and change their gloves to avoid cross contamination. To this day our family member has never gotten sick. Great Job Guys!! read more

Good service, everyone seems fast and attentive. All the workers seem to like their job which adds to the overall vibe of the place.

I hope I write they have only 1 Chick-fil-A in Laurel and I'm not writing the review for the wrong one. My kids love Chick-fil-A but I was never a fan of it until I had the meal from this place. It was expecting the usual dry chicken nuggets by my house. But this Chick-fil-A chicken nuggets were so tasty and soft. They were just perfect. My husband said he saw that they won the excellent award. If all the Chick-fil-A were like that, I don't have to try to convince my kids to have something else every time they ask for Chick-fil-A. I just wish they didn't miss my meal. They forgot one of my order and we didn't want to turn around to get it. I'm so hungry and I crave for more Chick-fil-A. But the next one is 22 miles away. read more

Never in my life have I had a meal so unacceptable from Chick-fil-A. The fries were overcooked and extremely salty. The nuggets are cold and hard. The we were asked if we wanted out change. Never again. read more

Chick Fil A is always good. This one did not disappoint. Great service with a smile! My fav is the Market salad with Light Balsamic vinaigrette (80 calories) Sliced grilled chicken breast served on a fresh bed of chopped Romaine lettuce and baby greens, topped with shredded red cabbage and carrots, crumbled blue cheese and a mix of red and green apples, strawberries and blueberries. (330 calories) Topped with Harvest Nut Granola, Roasted Nut Blend and your choice of dressing. It's the BOMB! But, sometimes I want ice cream so I get the 4 count kids meal and switch out the bobo book for an Ice cream cone. read more

if you make a mobile order you will not get the correct food. They will make you pay extra to get what you ordered. Second time this has happened. read more

Disappointed! Chick Fil A is open for drive through and will take your money but will not allow you to use the restroom. We are traveling to a wedding and was looking for a quick stop and meal. I can understand no dining-in but - no restrooms?!?! read more

I went here twice. Visiting out of state. As always, GREAT TASTING food. Great fast friendly service too! GOD BLESS YOU ALL!

I have never been so disappointed in Chick-fil-A. The atmosphere is STRESSED sand the management is poor up front. Workers are treated HORRIBLY and there's no respect given to workers. It's sad the reason this restaurant is bad isn't even about the food (besides ruining orders in drive through) it's the lack of care for the workers. I wish the owners and higher ups in the store would recognize their workers as PEOPLE and not just a thing they does a job read more

This Chick-fil-A always disappoints. 9 AM on a Friday they are out of hashbrowns. They replace them with french fries, which were limp and soggy. 20 minutes from the time I got in line to the time I got my food. read more

The manager here is RUDE and talks over you when you are trying to explain the issue! Chic fil a lost me as a customer because they DO NOT resolve your issue they just give you the run around. Corporate doesn't even help. It's best for me just to NEVER EVER give them a penny of my hard earned money! Disgusting! read more

I have eaten at many Chic-fil-a, I love them and support them..Was glad to see we final got a a new one..First time I ate there it wasn't good, cold fries, soaked buns..I wrote it off as new location, working the problems out..Went again, same poor quality..I waited several weeks to give it one more try..3rd time, my last! was worse..fries cold, not even close to fresh fries, again the buns were soaked it fell apart..I purchased two meals, both were not fit to eat..my friend throwed hers away too. My hometown Chick-fil-a sad to say is the worse one I ever ate at..I travel for my job and eaten at many and they always maintain fresh hot food, but truly this is the worst I had..I hope they get better, just felt to give a honest review.. read more

Absolutely DISGUSTING. We were passing through otherwise we would have gone in to complain. The chicken nuggets were repulsive and the fries were so greasy we couldn't eat either. I asked for a vanilla shake and changed it to strawberry at the last minute. I'm not even sure what I received. We had a few bites of our food and within an hour, we were sick. AVOID THIS PLACE! read more

Once upon a time not too many years ago, what separated Chick-Fil-A from everyone else was not only good food, but their speed in providing it, with few mistakes, whether you were in the long lines lines in side or outside in the drive through. Not anymore read more

I travel extensively throughout the US. I always order a breakfast filet on a bun for breakfast. This Chick Fil A would not allow me to purchase this, or order a chicken biscuit on a bun. I realize this is minor and not the end of the world but I have never had this happen. I told them you don't have to toast or, just grab one out of the bag and charge me for a bun. The manager, Mr. Chance said no twice. The young gentlemen working the drive through were kind and professional- Zach and Romello. I had time to write this review while I waited in line to be able to exit. Going to the next Chick Fil A who will probably let me buy an extra bun, with pleasure. Laurel, MS read more

Don't get me wrong, I like Chick-fil-A as much as the next person; However, at this Laurel location, I have gone by at least 3 times for breakfast. I order the egg white grill with NO CHEESE, yet every time it has cheese on it. The people are friendly, but I want my order right! read more

I tried this place when it first opened, but was not impressed. I ordered a chicken biscuit. It was small and dry. I usually give restaurants second chances, sometimes three. It's been several months since they opened so I decided to stop in ( can't grocery shop hungry, right?). I got my order soon enough. The chicken sandwich was pitiful looking, but hot. My fries were lukewarm at best. I'm not going into the restroom for y'all due to the way the lobby looks . This place isn't horrible, but you be the judge. read more

Chick-fil-A - If a picture is worth a thousand words, this one only needs one.....Pitiful - Fast Food Near Me - Laurel, Mississippi

All I can say is WOW! So happy to see a stand alone Chick-Fil-A in Laurel! I know the whole town is ecstatic!! Ok, so I just had my first sandwich from here (spicy chicken, duhhh) OMG, it was so good. The bun even had like a sourdough effect going on?? So good so good only complaint was that it was gone in sixty seconds #puny I know this place will meet and exceed your expectations for a long time. I happen to know the manager, and even from a non-biased perspective, she is one of the best people I know. Extremely hard working person that absolutely does things the right way. You will enjoy your meal if you dine here. Easy 5 stars read more

Stopped at 8:30 am and my chicken biscuit was crunchy on the bottom. Not soft and tender like Chic fil A usually serves

Out of all the chick filas I've been too, this location is the absolute worst. The owner attitude is Terrible after I said something about her workers being in freezing cold weather to take orders n it was drizzling freezing rain. The little boy said he was so cold. And the food is not fresh like the other locations. I have to always take something back or my order was wrong. And check your kids meal. They give them the cold old food. Not to mention im upset they took food from kids ALL LOCATIONS!!! 5 NUGGETS INSTEAD OF 6 NOW SMH read more

It's by far the best fast food chicken places there is. I love the chicken minis for breakfast. They're delicious!

i eat there almost every day!! soooo good and very professional! i love the breakfast bowls!! the only thing that would make it better is breakfast served all day! read more

Great folks and great food! I enjoy it every time I come! My family and I frequent this location and love it!

Now don't take my review wrong, I love Chick-fil-A just not this one... the one in the mall is better. The prices in this one is high. The food wasn't that great. I haven't been back since then and I don't foresee myself going back.. read more