Great service! They were very friendly, food was fresh and for having a long line I got food rather quickly.

It took 13 minutes for 2 sma chicken and waffles sandwich and a ice tea. WAY TO LONG! Need to work on the speed of service. read more

Usually, Chick-fil-A is known for quick service and fresh food, but this location completely missed the mark today 09/28 1:51pm. The chicken nuggets in my child's kids meal were clearly not fresh and had obviously been sitting out under a heat lamp for way too long. To make matters worse, they completely forgot the fries for the kids meal. My chicken sandwich wasn't any better, the chicken was stale and the bun was literally cold to the touch, not even room temperature. Overall, a really disappointing and terrible experience. read more

Food is always great at any Chicfila. The parking lot is large because it shares a huge lot with Sprouts and surrounding stores. The service was a little slow because it looks like they're short staffed. The tables and chairs were dirty. I had to wipe off food and ketchup stains with a bunch of napkins. The bathroom trash bins were overflowing and there were no more paper towels. The store is a decent size with good amount of seats. I'm glad they opened one here in Lathrop but overall cleanliness needs to get improved. The bar for this franchise is so high. read more

Food is good as Chick-fil-A usually is. The play structure is minimal but appreciated for the kids. The place is large with lots of seating. Unfortunately, most tables, though not being occupied, was dirty. The bathroom was also dirty. They look a bit understaff. This was our first time at this location and won't be our last. Hoping they get better at clean-up and staffing more employees to get the line moving faster. read more

Chick-fil-A - Play structure - Fast Food Near Me - Lathrop, California

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Finally got to try this place out. We came here yesterday to get lunch to go. We ended up ordering the chicken nugget family meal. We opted to get the 30 piece nugget. The meal comes with 4 fries and 4 desserts. Instead of getting 4 fries we changed 2 for salads. The price came out to $47.51 and this does not include drinks but they did offer us water. The nuggets are small so the 30 piece was good for 2 to 3 people to share. Overall, food here tasted good and service was quick. read more

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I'm extremely disappointed with my recent experience at Chick-fil-A, especially because this is the first time I have ever had an issue like this. In the past, my food has always been fresh and hot, so this experience was very unexpected. I had pre-ordered my meal, and while I was waiting in line with my friend as she placed her order, I saw another customer going through a bag of food that was sitting on the counter. I had my friend check the name on the bag, and she confirmed that it had my name on it, so I knew it was my order. I immediately and politely asked the employees to remake my meal because I was not comfortable eating food that another customer had been handling. Unfortunately, when I received what was supposed to be my replacement order, the chicken was still cold. That made me seriously question whether my food had actually been remade or if the same food had simply been placed into a new bag and handed back to me. To make matters worse, I also never received the drink that came with my order. What disappointed me most was how the situation was handled. Once it was clear that another customer had been going through my food, I expected the employees to take the concern seriously and ensure that I received a completely fresh replacement order. Instead, I left feeling like my concern was dismissed and that the situation was not handled with the level of care it should have been. I have never received cold food from Chick-fil-A before, which is why this experience was especially disappointing. I expected much better when it came to food safety, quality, and customer service. read more

I came in and I must say, the dine in experience is way better than ordering ahead/drive thru!! There is a play place for the kids and you can order at your table from your phone. The employees are friendly and helpful and will get you extras if needed like napkins or sauces and refill your drinks, also bring you water when you ask kindly. I definitely can't wait to bring my brother's family here!! They even have a robot that delivers the food!! I believe sometimes though because their employees also come by but when I came we had the robot service. I wasn't able to film my delivery but I took a video of them delivering to a table nearby. The tables are inviting with booths and chairs with a few tall tables. Very clean with employees cleaning at all times. The kids area is sound proof so I would suggest ones with little ones go in with them but the area is small just so you know Definitely great to come in and dine Will be returning for indoor service again soon read more

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Every single lie time I stop at this location, my food is cold. I'm not saying it unlikely but extremely rare for that to fallen with chick fill an--except this location! Tonight further proved this to me, I ordered delivery and received my food within the same 20 minutes. The food was cold! read more

Grateful to have Chick-fil-A in Lathrop which is one of the only fast food places we eat at. We did a mobile pick up through the drive-thru which is a separate line. We were the second car in that line and waited a bit over 10 minutes for our order. The regular drive-thru line was pretty long. I'll probably try picking up inside the next time we're back...hopefully it'll be faster. Service was friendly. Our sandwiches and wrap were good but the fries were over salted. read more

Chick-fil-A - Grilled Chicken Sandwich - Fast Food Near Me - Lathrop, California

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I'm giving Chick-fil-A in Lathrop 4 out of 5 stars. The menu is great, the place is nice and spacious, and they even have a play area for the kids. The only reason it's not 5 stars is the mobile order drive-thru. Every time I use it, it feels slower than just ordering in the regular drive-thru line, even if I order ahead and drive over 10-15 minutes later. Other than that, everything else is great. read more

I went here a handful of times before getting the app and signing up for the rewards. Drive thru was always very long, but I don't mind the wait. Haven't been inside, but the drive thru was off-putting because they have people taking orders outside through a tablet even though they have ordering speakers. If it's your first time at chick-fil-a and don't know what's on the menu then good luck. Stop by the menu board before pulling all the way up. Now I've been using the mobile drive up. They don't start making your order until you're in the mobile drive thru line and scan the QR code. There is still a wait depending on how many people are in both lanes. Note that it's mobile ordering and not order ahead for no wait kind of thing. Now the food. Can't go wrong with their spicy chicken sandwiches. Always made right. Frosted lemonade is the best, but I wish they had bigger sizes for a big-back like me. The only flaw is that every time I order through mobile, they make mistakes. 1. Ordered a brownie and got a cookie instead (the cookie is not good IMO). 2. Ordered the southwest salad and got market salad with the tortilla strips and seeds on the side (I'm not a huge fan of blue cheese crumbles in my salad so that was a huge surprise and ruined my meal). 3. I don't always get the sauces I ordered and they only let you order max 2 per sandwich. 4. Ordered an Arnold Palmer and got only sweet tea. 5. Got the Mac and cheese and they didn't give me a fork. 6. Ordered extra pickles and they didn't give me extra read more

I ordered 3 sauces and only receive one. The portion looked small than what I got a month ago. Double check your bag before leaving the drive thru. Staff is friendly, but if necessary please park cars. Holds up the line, if orders are not ready. read more

Service today was not the best. Girl at the register was not very friendly and made mistakes with our order. I think her trying to rush through orders definitely did that. Hope the service improves. read more

I'm torn on the rating scale for this place because if you go inside and dine in, you will receive quick, courteous service. However if you order ahead for any type of pick up, expect to wait a ridiculous amount of time! I first did a pick up for inside the restaurant and my food wasn't even started until 10 minutes after I got there, even though the app said to come in because it was ready. The "mobile" drive thru is very similar. I've never been to a place where you scan a QR when you get there so they can START to work on your food. Then what's the point of ordering ahead?! You're better off in the regular drive thru or dining in as I said. On a POSITIVE NOTE, they've never gotten my order wrong and the food is always hot and good. read more

Worse chicken nuggets I've ever had. No breading and they were all mated together out of the fryer. They very extremely salty. read more

Chick-fil-A - All stuck together and very salty. Also tough to eat as they obviously use white meat. Not good at all!! - Fast Food Near Me - Lathrop, California

the employees had to have known that the biscuit on this was raw, yet still served it to me. this was not the first time that they had messed up, i had gone previously and they left a large chunk of my order out, they ended up fixing that problem however, i don't understand how you can be so unorganized. this chick fil a does not practice safe food handling as shown in the picture. read more

Chick-fil-A - Fast Food Near Me - Lathrop, California

Decided to order and dine inside. Placed order and sat down. Order came out missing a shake and lg fries. Realized we didn't get a receipt from either worker. We immediately went back to the register and the youngster came to our table insinuating we hid the shake and fries. Really? He literally just took our order. He had an arrogant attitude. Not returning. read more

Came for the free milkshake giveaway day and was not given one because it did not show up on my app. I saw the flyer today and made my account to purchase something that was a minimum of $10. Never in the flyer did it say that I had to purchase something before today. Scammers fr read more

Most of the time they get our order wrong and In this location, some staff are rude, i really hope they will improve their service.

This is the slowest customer service chick fil a. I don't understand how it's hard to make sure customers are greeted and orders are taken. It's like staff are unaware when people are waiting in front of the register. I had to asked to get my order taken bc I was waiting in front and all staff ignores me there. Then to get your food it takes 15 minutes when you're the only one inside. This place needs to go through a training recourse. In today's time everyone is in a rush to get to work and to their destination and to have to wait to get your order taken like it's a privilege is a joke. read more

Old stale waffle fries. Bottom half were all crumbs. Don't waste your money here. It's better to stagy in long line at in n out

Although the customer service and food is good, this is literally the slowest chick-fil-a I've ever been to. Today marks my third time coming here for breakfast in the span of 4 months, and nothing has yet changed. I even received a free breakfast item for the long wait last time! There's literally two cars in front of me and I've already been sitting here for 17 minutes waiting to pay! read more

$2! For a pupcup!! It's just whip cream in a sauce container. This location is greedy. Go to the Manteca one for free pupcups read more

Chick-fil-A - Fast Food Near Me - Lathrop, California

Desirae helped us today and she was amazing! My husband and I love the spicy chicken biscuit and hash browns. I'm pregnant, and it's the perfect balance of flavor that doesn't make me feel sick. We've had a few issues with our orders the last two visits--one morning we were missing an order of hash browns, and another morning I ordered a black iced coffee but received the original iced coffee with cream and syrup. This morning we ordered our usual: two number threes, one with a black iced coffee and the other with orange juice. Desirae brought everything out quickly, starting with the beverages. The black iced coffee was prepared perfectly, but after taking a sip I realized I just don't like the flavor of their coffee. I was planning to just go with it, but I think she overheard and immediately insisted on getting me something else. I chose a Diet Coke, and I'm so appreciative! I grew up working in restaurants most of my life, and it's such a relief when a server doesn't take it personally if you don't like a menu item. She was genuinely focused on making sure I left happy, rather than making me keep something I didn't enjoy. I really appreciate the hospitality. We'll definitely be back. Thank you, Desirae! read more

I love chick fil a but yesterday i ate some and got food poisoning as a long time customer im absolutely disappointed not sure if it was uncooked, raw, or maybe it was the fries but it was definitely chickfila read more

So disappointed when I see young guys messing my order and it looks it was on purpose.. I said "please, no pickles.. there I got extra pickles, like 10 of them ! !! I can't go back because we had a long day and couldn't come back that is why is unacceptable ... I will go back to complaint in person with manager .. working is a privilege and you need to do the best you can ... who do you think you are to be messing up with the orders ?? read more

Service here is always the best! The Food is great and served fast. The staff is always ready to give a hand.

Love the decor and the restroom was well kept with a beautiful sink. Food was good and staff friendly and helpful.

The worst Chick-fil-a I've ever been to. The food was sub par, thrown together and they kept giving up the wrong food and forgetting part of his meal. I hope they didn't get Cody the burrito they accidentally put in our bag but they probably did. read more

Love this so much chick fal la manger is so sweet met chick fal cow brownie is so yummy read more

Chick-fil-A - Fast Food Near Me - Lathrop, California

On Friday I grabbed breakfast for me and my sister along with the frosted coffee, we both finished maybe half of our drinks and couldn't finish them because we felt sick. We both got food poisoning and were sick all weekend. read more

Worst experience ever had an on place an online order. Forgot to add the sauces, but you would think that it's no problem they will give it to you in the drive-through wrong. Cienna to was the most disrespectful person ever, don't know if she was having a bad day looked like it but who knows. I asked for a few Chick-fil-A sauces and ranch and she decides to give me the biggest attitude just just for three sauces and says with an attitude to do it in the app next time because she has stuff to do. Isn't it your job?? I reply "sorry I just would think it's the same thing" she says it's not with the biggest attitude and after I try to ask for her name, she didn't wanna give up her name and was INCREDIBLY rude from the beginning.TW !!!! If you see CIENNA working in mobile drive through, DO NOT ASK FOR EXTRA SAUCE IF YOU WANT ATTITUDE WITH IT!!!!! read more

Why did i wait 15 mins or more in the drive thru for a bag of ice and one drink! By the time i got the ice it was partially melted! No apology, workers and managers walking around looking clueless! Terrible! Do better read more

Experienced both in-house and mobile drive-thru multiple times--always smooth. On the latest visit, great service with "inconvenience" complimentary gift cards after only waiting under 15 mins. Clean location, hot food, and accurate orders. Keep it up, Lathrop team! read more

Chick-fil-A - Fast Food Near Me - Lathrop, California

definitely avoid this chick fil a as they have the worst customer service i've ever experienced. all the team members are young and have the rudest attitude. CIENNA has the worst customer service im honestly shocked how she is employed at a workplace that preaches about having the best customer service. what a joke. read more

My boyfriend and I were getting hungry on our road trip, so we decided to stop by a chick fil a. On their open hours this location said "open 6:30am". As we were approaching, (right on the dot at 6:30) a woman opened the door and apologized and said "we're sorry we're not open yet, we still have to start the fryers and everything give us twenty minutes." We walked back, and some construction workers walked up to the door and were let in. I don't know who the lady in charge is, but to pick and choose who you let in during open hours like it's a VIP section at a club is absurd. read more

Chick-fil-A - Hours of operation - Fast Food Near Me - Lathrop, California

I just want to say how great of an experience I had at this location . I believe Enrique was the shift leader and Mariah was the cashier . The order made quick and fresh. The environment was very friendly. U can't tell the employees were happy. It's refreshing to see. I would definitely be going back. read more

Horrible service. First time a came I received a chicken sandwich with no chicken on it and waited 20 minutes for a milkshake. Today I'm standing waiting for a mobile pick up and nobody has greeted me to ask if I've been helped. A worker then proceeds to ask the lady in line BEHIND ME if she has a pickup order.... Again, I'm standing right here and she asked the lady BEHIND ME. They have a lot of POC working here but everytime I've come in I am completely ignored by the white workers... really weird read more

Chick-fil-A - Fast Food Near Me - Lathrop, California

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Goodness talk about speed of service, this is the slowest fast food restaurant I've been too. If your going to order ahead, order for counter pick up because the drive through and mobile through are extremely slow, I got through a whole episode of breaking bad before I got my food and there was only three cars in line read more