This is my favorite Chick-fil-A. In spite of always being slammed at lunch, they have come up with great solutions to move the line along quickly. The food is always good and the staff friendly. read more

Ugh. Just wanted some good food. Chick-fil-A is losing its edge. This location is purely drive thru focused because my dine in experience was miserable. I had to weave through the drive through traffic to get to the door. I ordered a large #7. $14.42- the fries were stale and of no greater quantity than a regular size. My sweet tea does not taste good. The first cup had no ice. My booth seat is very wobbly and it is torn like an ICE protester's hoodie. Don't come here. Dip. And I don't mean sauce. read more

Now yall I love me some chick fil a but this location keeps disappointing me. This is the second time I have ordered to pick up and when I get here, no one greets me, and they literally have my food sitting there waiting in the bag. They have about 6 or 7 people around the window and I'm sure they see me but no one comes to me to see what I'm waiting for. When the manager finally comes from the back, she asks what my name is. Low and behold my bag is sitting on the counter ready. I would say I'm not coming back but it's the closest one to me and my kids love it. It seems they're mostly college kids so I try to give them some grace but uh don't play with people food and put some pep in your step.i expect more from them. read more

Very difficult to get to. We placed our mobile order, got to the drive-through and were told the order was not ready, that we had to drive around the building once again. Service was very good, but the whole experience was frustrating, and we will not come here again.. read more

Best Chick-fil-A in Columbia! Fast service! Good food. Always consistent. They deserve 5 stars rather than the 4 stars that I previously left. read more

Honestly a great spot to eat from or even at. VERY good chicken. With high quality food for a great price!the costumer service is 9/10 something only they can manage.often near my location the ambiance is good and under control. So if you don't feel like cooking Chick-fil-a is a great choice read more

Overpriced and under-delivered! The ONLY sandwich I like here is the Spicy Chicken. They charge extra for cheese (which I understand), and they also charge extra for lettuce and tomatoes (which I don't understand). So all you get is the chicken on a limp bun with 2 measly pickles that you can't even taste, and you pay $5.50 for that... NOT worth it! Then the shakes are also 5.50, so I thought it would be in a larger it 24 oz cup. But it was in a tiny 16 oz cup. The shake was delicious, but seriously overpriced! And they didn't even provide the drink up front. I feel like I'm always disappointed when I go to chik FIL a. I won't be going back. read more

They take waaaaaaaay too long . Seriously. Staff are nice but they're slowwwwwwwwwwww

I am a chick fil a fan and travel a lot. I have been to many locations and have a very high opinion of the food and service. I was surprised at the service I got at this location. Iyanna was very polite and receptive and I enjoyed our quick conversation. She did great. The other staff including managers appeared more concerned with schedules and stories than the customers waiting for their food and drinks. I observed 5 employees standing around conversing while we (multiple) customers waited for our drinks and food. I'm not sure if there was an issue with the system or something which I could understand if someone would have simply taken the time to address all of us waiting. I did not complain while in the restaurant but felt the need to let the owner know. I hope this is not the typical service as it is not standard for chick fil a. The food was good, no complaints there. I hope it was just a bad night. read more

Decided to dine in since I wanted a bowl of chicken noodle soup and a milkshake and didn't want to carry it home. The soup is excellent. The broth is seasoned just right, lots of chicken, noodles, carrots, onions and celery. Chik-fil-A has some of the best milkshakes in Columbia. The peach milkshake actually has tiny pieces of peaches mixed in and is so tasty. The restaurant is clean, the staff friendly and efficient. My order was quickly delivered to my table. The manager was seated at anear by table doing paperwork. At least three employees approached her, and they all seemed to have a respectful, friendly comfortable relationship with each other. Sure sign of a good manager. read more

Unfortunately in this city great service is few and far between . This place hits the mark all the time. Quick , service with a smile , and delivers what you ask for. Once the proper training is implemented- and team work is a focus , you will get a work place just like this one. So happy this is down the road from us , it is always our go-to on lazy days when we don't have the energy to make lunch or dinner. We are never disappointed. Thank you chick-fil-a for being so great ! read more

This was probably the worst experience we've had at a Chick-fil-A. We purposely seek out Chick-fil-A restaurants when we're on the road because they are always clean and fast. Not so with this location. The dining room was dirty, and the bathrooms were worse and needed to be restocked. The tomatoes were old, and service was slow. Disappointing! read more

I apologize ahead of time if this is TMI. I know we have a lot of Chick Fil A fans, and up until this point, I had been won over. But today, I ordered a spicy deluxe sandwich and half way through my sandwich I noticed a funny texture. I pulled out a piece of plastic out of my mouth ! (Pink item to the left). Against my better judgement, I thought "hey, the threat is gone, I can continue to eat it." (I was very hungry as I got off work late and wanted to get home quick). I took another bite and was a little more hesitant. The second thing I pull out of my mouth, was a wet napkin. (The item next to the pink plastic) My husband had to double check just to make sure I wasn't crazy. He was more upset than I was, but I didn't feel like putting up with an angry fast food spot. read more

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I used one of my Gift Certificates at this Chick Fil A on Garners Ferry Road earlier this week and was very satisfied. First, even though I went inside to order and carryout the flow was very good even though the drive thru was very busy. I don't remember the young Ladies name (Tall African American) but she was VERY nice. She gave me a water with lemon while I waited for my order. I applaud this franchise for its excellence in Customer Service and the taste of the food. Sometimes when I drive by coming from church on Wednesday night there are still cars lined up in the drive thru. Integrity, professionalism, and attention to detail still work these days. Keep up the good work, and maintain the standard. We will continue to pray for the franchise***** read more

Really annoying when you have to stand and wait for your food when they ask you whether you'd like dine in or carry out. I asked for dine in but still had to stand and wait for carry out line. Do better Chick-fil-A! Also 30 minutes from start of waiting in line until I got my food. Even told an employee that my food was supposed to be dine in and saw him tell his manager, manger still hand delivered my food as carryout. read more

Darien was who took our order seemed to be bothered to be at work. If you don't have good customer service, find another job. Darien was by far one of the rudest people I've come across at any chick fil a read more

I've had an awful day and decided to cheer myself up with Chick-fil-A today. I pull up to a worker in a yellow vest and roll down my window. She's wearing a badge that says something like "trainee" but I didnt catch her name. As soon as I pulled up, she raised her eyebrows and gave me a blank, bored stare. As soon as I started talking (I was hesitant because she said nothing and didn't let me know if she was ready to take my order), she giggled under her breath and rolled her eyes. I felt very uncomfortable and stuttered my way through the rest of the order. When I asked for a Diet Coke she laughed? I have no idea why. Interacting with her was very uncomfortable; it's clear that she needs to be trained more in customer service before taking anyone's order. read more

Literally the worst chic-fil-a I've ever been to. The girl who took our order talked way too much and got our order confused. My husband didn't receive half of his order, the chicken in my Cobb salad tasted like pure salt. I ended up throwing it away. read more

Every single time I come to this specific location they always seem to mess up my order. I specifically ask for the sauce that is SUPPOSED to come with the burrito but they somehow always forget to put the sauce in the bag. It's not that hard to read the screen and then put the sauce in the damn bag. read more

Lucky for me this chick-fil-a is right by my house. It's freshly rennovated and absolutely stunning on the inside. Great play place, great service and as always great chicken. Double drive thru parking lot is an added perk. It's still usually faster to go inside but they will take great care of you no matter what. Be careful in the parking lot as it can be a little tight. The wait it always worth it especially with the seasonal peach milkshake. Yummy to my toes! read more

I have been educated regarding the discretion of Chick-fil-a. I usually frequent the twonotch location but found myself here. Clean, polite even when when they are tellong you no! No, you can't upcharge your Hash Browns to waffle fries. (Thats their signature Potatoe) No, we don't honor seniors with a small discount. (They do North East) And a few other no's I don't thik I'll mention. The sausage burrito was wrapped tightly with the contents not evenly distributed. Sausage on one side, eggs on another side with two chunks of red bell pepper thrown in. They respect no coupons. They were nice, millenials are in charge, I could tell by the noise in the coubter and kitcgen area. Look, the food is fresh and everything seems orderly enough but I don't think ill visit this one again. I see that the business is directly reflective of the owner. The two notch location North East honors military, age and coupons discounts. Highly professional and the owner will stop and chat with a smile. A little in 2016, still can go a long way. read more

Chick-fil-A - Just under $6 for this combo. Not bad. - Fast Food Near Me - Columbia, South Carolina

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I grew up in the north, but have been living in the south for the last couple years and my absolute FAVORITE part of living here is Chick-Fil-A!!!!!! The service is amazing,... They go above and beyond to make sure your order is accurate, made quickly, and they always give friendly service! Seriously, no other fast food chain can compete with the customer service of Chick-Fil-A... As if that weren't enough, their food is incredibly delicious! I've yet to try something on their menu that I didn't like,... The chicken is perfectly fried (or grilled, if you're looking for a healthier option). The waffle fries are perfection, and the sauces are to die for! Their Polynesian sauce with its tangy sweetness and their Chick-Fil-A sauce with its savory flavor are the absolute best condiments anybody could ask for! I could go on and on and on, but the best way to realize how amazing Chick-Fil-A is would be to go for yourself, try the food, and have your life changed forever!!!! read more

Six months ago they ruined my order so I gave them a break. Tonight I go back and they didn't get it right AGAIN!! HOW?! I asked for a spicy chicken deluxe with pepper jack (which is clearly printed on the bag) and a large fry. I asked for no salt on both the combo fries and the large and was denied. THEN I get around to get my food and they go around me to serve the person behind me when my food was clearly sitting there and all they had to do was hand it to me since I was in front of the order behind me. They did all of this only to hand me an order that wasn't right. No cheese on the sandwich and a large fry but not the combo fry. Then instead of fixing it in the spot regardless of what the bag said (because someone heard me say large fry since they gave it to me already) ALL of the teens at the window gone tell me well it doesn't say a large fry...and a combo fry...yet I had a large in the bag...the customer service and attention to detail there is degraded. It's over very simple things that they mess up and instead of fixing it they argue you down. NOPE!! It'll be more than six mos if ever that I come back to THIS location. I hope Slim Chicken down the street kills your business because your customer service already has. read more

Chick-fil-A - Incorrect order - Fast Food Near Me - Columbia, South Carolina

I very rarely get in the drive through line at Chick fil A. My family mostly uses express or mobile ordering or even Door Dash. Today I made a spontaneous decision for a peach milkshake and market salad. No problem giving my order. I asked for a 2nd salad dressing as is my norm. When I was given my meal with a smile, I noticed only 1 salad dressing. I asked for the 2nd and another assistant said "ma'am that costs extra." I said " I had no idea - the limit is 2 online ordering and the girl in the drive through line did not charge me or ask about an extra price." she told me this was standard policy when you dine in. I told her I still wanted the extra salad dressing and she said it was $.28. I promised I looked in my pocketbook but I couldn't find coins - I had used my card to pay. I told her she would have to charge my card $.28 and she took my card. The fella at the window grabbed a second dressing and I said "are you really going to charge my card for the $.28 dressing?" He said "no" and returned my card. This was the right thing to do but the assistant was not happy I didn't have to pay. The moral of the review is that if surplus charges exist they should be collected upon payment!! read more

This is the slowest Chik-fil-a I've ever been to. Sitting here close to 30 minutes after ordering with no food. This is supposed to be fast food, isn't it? Most chilfilas have this down to an efficient science, but not this one. read more

I placed an order for breakfast via the mobile app. I waited in the drive-thru for 20 minutes & by the time I finally got to the window, my order had been canceled because they're no longer serving breakfast. The time was 10:32am... They had stopped serving breakfast just two minutes prior and wouldn't make my breakfast even though it was a confirmed order. I just wasted 20 minutes in the line for nothing. read more

18Jan2018 - Pulled into this Chick-fil-A at 9:56 PM and the lights were green on the drive through. As I went around the store to get in the drive through line they had turned the lights red and wouldn't respond on the intercom. This is were laziness begins for a business, usually would expect any Chick-fil-A to take care of the customer first. Arby's got my business tonight. read more

I frequent this Chik Fil A and by frequent, I mean like 2 x a week. I have always had Amazing service. They really are well equipped to be incredibly busy at lunch time also. I went during my lunch hour once and went through the drive through. The line was wrapped around the whole store and in the street. I was out of that line and on my happy way in 6 minutes thanks to the employees taking your order way before you even get to the speaker. The food is always hot and fresh and tasty. Service is ALWAYS with a smile during lunch. At night the store isn't quite as efficient, but I'm there mostly during lunch I'd recommend anytime. read more

Everyone here is always so friendly and helpful! The whole city must agree because every time I eat here the place is crowded. If you like to eat in clean restaurants with friendly people then this is the place for you. "It was my pleasure " to write this review! read more

We stopped in to the restaurant today to grab lunch while passing through the area. What a disappoint to the Chick-fil-A name this store is. We placed our order of 3 kids meals and 2 #1 combos at the inside register. When our food came out, there were only 2 kids meals, my friend told the employee who rang us up that we had orders three. He and another employee attempted to look back over the otder, stated only 2 were purchased and that we would need to buy the third, so we did. Once we were finished out meal and back on the road, we looked at the receipt and noticed that we did in fact pay for 3 kids meals intially and then paid for one again after being told we hadn't initially paid for it. We called the store and were told that there was nothing they could do since we paid in cash. Other disappointments for the night included a chicken sandwich that only took up half the bunch, a bun that looked like it had been pounded down with a hammer, fries that were Luke warm and a dirty bathroom. When I went to try and exchange the toy for a book for my son, since he was too young to be interested in the dice, I stood at the counter as several employees milled around, seeing me and continuing to not offer assistance. I was finally asked if I needed help and was given a book that was all wet on the outside packaging. This store definitely does not fit what you expect from a Chick-fil-A store. I most likely will not be back next time I am in the area. I'll stick with PDQ whose stores are clean, staff is friendly and helpful and food is always hot. read more

We love our Chick-fil-A breakfasts! It's a tradition for my high school aged son and me! We have been here almost every morning for more years than I can count. Not only is the food great and consistent, but they know us by name. It's like seeing family every time we walk in! My son is a senior this year so I am savoring our morning breakfasts together now more than ever. The owners and managers have a superb team of people working here. Always friendly and ready to help! The feeling translates to the customers because everyone is happy here in the mornings. In our fast-paced culture where social niceties have gone by the wayside, they still exist in little enclaves. This restaurant is one of those places. Go try it! Eat Mor Chiken!:D read more

I have been to - WA-GA-Chicago but this location is HORRIBLE! The strips were stale . What threw me off was the UGLY customer service . If you do not wanna be there then do not work there - it's too easy ! read more

20 minutes to get to the window and the line wasn't even long, repeated my super simple short single meal order and they still didn't get it right on the first go. read more