Chick-fil-A us pretty good. Their chicken is first rate. I love their chicken tenders and waffle fries. Really good. My mom and I go through the drive through. It is always so busy. But the oh drive through lind read more

Man. This hurts my heart cause I'm sure they're all a bunch of kids trying to meet the insane demands and I'm given them benefit of the doubt over and over but damn guys. Hopefully this just helps management get their crap together. This is by far the least efficient CF I'm ever been to. Lines are long and mistakes are always being made. Either it's a salad without dressing or toppings or without basic utensils or napkins. I always chucked it up to them being overwhelmed with lunch rush hour, but I stopped by during breakfast while there wasn't many people there... and they still got my order wrong. The receipt had the correct info on it so it's not the wonderful drive through crew. All I wanted was a muffin breakfast sandwich and I got a biscuit so it wasn't that complicated. Lol come on guys. read more

The staff was nice but I had to wait over 10 minutes for my food while at least 5 people behind me in line got theirs. Also, they gave both me and another person spicy chicken sandwiches when we ordered regular. read more

I normally have a great experience at this location but today was not one of them. After ordering and standing there for a very long time, I asked for a status check. They put my order on a cart behind a cutout where it couldn't be seen and never called out the name. I was standing there for 15 min after they had put the food on the cart. No one said anything. Wasted half an hour and $10 on cold food. read more

Services was awesome always fresh.The servers always polite one of my favorite eating spots still 2024

Food was as good as chic fila is... which is always superb. But the service from Lottie was amazing. Friendly conversation and offering to fill up our drink. She was the best read more

Everytime i go to this chick-fil-a workers make it complicated to order and their food tends to not be up to standard or they forget things. would recommend the location outside Walmart over this one any day of the week. read more

The staff was very polite, kind and helpful. I will be eating here more often. I had the Cobb salad which was very light on the bacon but that's fine. I still haven't recovered from Captain George's last night... Look, they even have a hand held vac... To clean up after kids... Very cool. read more

Chick-fil-A - Busy lil darlins. - Fast Food Near Me - Colonial Heights, Virginia

Yuuuuuuuuuuum you guys are the best. I love Chick-fil-A. I know good food and this is good food. You know it I know it we all know it.

best place in the mall, the cashiers are so nice, the crew welcomes you everytime you come in, the foods great and overall, love the way they take their time on the food and making handling safely to the right customers, I'd just know that This chick-fil-a, never fails read more

They let shedding dogs back into the dining area. I asked an associate if that was normal and she agreed. Very off putting.

Definitely go to the location by Walmart over this one any day of the week. This is the only Chick-fil-a that I've ever been to that consistently has bad service and at times terrible food. As someone who had worked at a chick-fil-a for the better part of three years, I know full and well that the normal standards this company has for their locations is not being upheld here. I've received the wrong items numerous times, had unevenly and partially undercooked chicken, grilled chicken salads that smell like they've sat in the prep fridge for days, and nearly every single time I've watched my food sit for 10+ minutes before a bagger actually gets around to bringing it out to me. I never complain about food, i've never even written a review for a restaurant before this, but as someone who worked for the company for years, this location sucks. read more

I've had nothing but good experiences at this CFA! The staff are amazing people who genuinely care about their customers. I have ordered curbside pick up multiple times and love being able to just sit in my car while waiting for the food. It's fast easy and they are currently giving free items when you make purchases over $5! read more

Came here with a Group of Friend's I had the Spicy Deluxe with pepper jack with a lemonade the Food was great The lemonade had a sour punch to it.The customer service was Great very friendly and The place was very clean. read more

The place is crowded but the service was fast. I didn't like the chicken sandwich. I wouldn't recommend this place.

What can I say besides they have the best chicken sandwich on the planet. Now this location is in South Park Mall, but the dining area is tucked away on the side away from the mall traffic. The dining area is on the small size and can become packed. With them being in the mall they can have some long lines at counter at times. But it is worth the wait for that delicious chicken sandwich. The waffle fries are good if they hot which they were this day. But usually there fries are luke warm and no where as good. So if you need to refuel while shopping this is the place to go to get the good stuff. read more

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I ordered via mobile app and a few of my items were not in the bag. This was clearly the stores fault. The female manager called me back to advise they forgot to give my items and expected me to come back. I advised I'll get it another day since it was hot outside & I had milkshakes. The manager was rude with me after I asked for her manager. She said she is the wife of the store manager. So if she is this rude as one if the managers, I'll never come back. Then, she got Upset because I redeemed items via the app saying I received free items. I advised her that I earned my free items from purchases and all the money I spend here. . I called the Cust service number weeks ago requesting to speak to the general manager & file a complaint. Still to this day, I haven't received a call back. I can take my money elsewhere & get better service. For all the money you spend at Chik fila ( inside the mall). They could do better. Well, I haven't been back since & don't plan on going back. I'll let family, friends, & fellow business associates know how this location is rude, mess up orders & Blame the customers. Then don't wanna to compensate for their mistakes. CHOOSE ANOTHER CHIK FILA TRY THE ONE BY WALMART. THEY ARE MORE CUSTOMER SERVICE FRIENDLY OR GO TO ANOTHER FAST FOOD LOCATION. PS. THIS WAS NOT THE FIRST POOR EXPERIENCE. IVE HAD SEVERAL HERE IN THIS LOCATION IN THE MALL. read more

The restaurant was very busy, but the staff handled the crowd with ease. The dinning area was clean and well stocked with condiments and napkins. Our food was ready after just a few minutes. I had the regular chicken sandwich which was hot and tasty. The breading on the chicken was crisp and crunchy, the pickles added a good tang to each bite and the bun was fresh. For me, a fresh bun is always the first tell tale sign of how well a fast food restaurant is managed and this place passed with flying colors. Overall I gave five stars to this Chic-fil-a as it fulfilled all my expectations for a fast food restaurant: clean exterior and interior, courteous staff, hot fresh food served fast, and perks like a kids play area. read more

Great food and excellent service. I asked for extra dipping sauce for my chicken nuggets and was given extra with no complaints or extra charge. Chick-fil-A is the best. read more

The food here is excellent. I love it. However, they need to work on their customer service and their talking amongst each other. Also, the girl at the register needs to work on how to properly greet customers. The manager is a little rude as well. He came in to "check on guests." Yet skipped my table and the one across from me. When I called him he said he will be back. However, he failed to return. Overall, I will only come back if i'm already in the mall and I just don't feel like going to the one down the street. read more

I was of the opinion this location was one of the more efficient Chick-fil-A, however, things went downhill after I paid and proceeded to pickup my order. I was told by the window attendant, my chicken strips would be ready in 2 minutes, but I needed to pull my car up to the dumpster pad, and someone would bring my order to my car. First, only 2 minutes, and my order would be ready? Then dumpster pad was far out of range from any door to the building. Thirdly, the dumpster pad stank like a hot-roasted garbage dump. I sat in my car for 10 plus minutes, no one came out with my order. Finally, I had to go inside & inquire with the manager about my order, which was found. No apologies, no sorry, no compensation, nothing from the manager or staff. Please don't send customers, who already paid for their order(food) to the dumpster pad to wait & not show up with the order. This is a flaw that needs to be addressed. read more

Cashier was rude. I waited a long time for my food. When I finally got my order, it was wrong, they had given me chicken tenders instead of nuggets. When I went to return the tenders I was waiting in line for almost 40 minutes. So I just sat back down and ate my tenders. They were soggy and disgusting. I am very disappointed especially because I spent the last of my gift card money on this crappy excuse for food. Do not go here!!! read more

There's no such thing as bad chick-fil-a so of course the food was good, but I want to give a special Thank you to Thomas, who on his beak and eating at the next table, got up and cleaned the table my kids wanted to sit at when it was dirty. Way above and beyond what was expected! Hope to see you again on our next road trip! read more

Manager on duty was engaged, responsive and very helpful. The staff was polite and efficient - as is custom at most Chick-Fil-A's. The food was excellent. Well run facility. read more

The past 2 times that I have ordered from the app and carried out, my order is messed up. The first one, I ordered no pickles and there were pickles on my sandwich. This last one tonight, i ordered 60 nuggets and 16 sauces. These people gave me 60 nuggets and 4 sauces. This is a shame that I am going to have to start triple checking my bag like at McDonald's. read more

This Chick-fil-a is always packed but they handle the crowds with ease. The staff are super polite and helpful. Food is yummy...of course...it's Chick-fil-a! read more

It's my favorite fast-food restaurant out there. Awesome chicken sandwiches, nuggets, waffle fries and desserts. The staff is always friendly and willing to assist. I will definitely be returning in the future. read more

This place deserves all the stars! Got off work super late today around 6:45. Didn't have time to cook as I have to do some work and then go to bed for a crack of dawn work call in the morning. That being said, I rolled through the drive-thru, got my order taken and proceeded to the red umbrella to pay for my meal. Nice lady told me the price and I went to hand her my debit card and she says, "what uniform are you wearing? What do you do?" And I proceeded to tell her that it's a chef jacket, I'm in the Army and here enrolled in the Advanced Culinary School. She didn't take my card and said "Honey, since you're a chef, you get your food free today." And handed me a receipt. Literally the nicest thing someone has done for me in a long time at a place of business. Was having a rough day until this happened to me. This is a stellar place and I highly recommend it to anyone. Have been here more than once and actually paid for my food and still have the same opinion. Kudos. read more

I love the new Chick-fil-a in Colonial Heights in front of Walmart. They give fast service in the drive-thru. I got the # 1 combo my fav with extra pickels. Sweet tea please. I love their food. I want some right now. I think I could eat them every day. So yummy. read more

Food was great (of course). Suoer fast and super friendly, but access to their parking lot was less tha stellar. Only one in/out and shared by Walmart traffic. Not good read more

Regardless of the lines and large amounts of the crowded lines and high demand, my order made excellent timing and of course the food was only excellent too! read more

I don't get the hype. But the service is usually on point minus a time or two with the same employee. Who I believe was a manager...

Fast service, awesome and nice staff. Waited 3 mins max in drive through and 3 mins dine in for my food. Wish you guys were open on Sunday's!! read more

i really like that their dining room is away from the crowd. and when i handed the cashier my card to pay he thanked me by My name which was awesome. the food was delicious and there was even a lady who came in asking if we needed refills on our drinks! I was blown away... great job chic fil a keep up the good work~ read more

I love Chick-Fil-A. This location, however, operates below par. I'd much rather make the drive to the Chester location. The food is fine. The customer service is terrible. Employees never have manners. Often times they are turned around talking to coworkers about weekends off, while dangling food/drinks out the window. I wouldn't recommend this place to a friend. read more

Food is good as always, but the employees were more concerned about chatting with each other than taking and filling our order.