They remodeled and are no better... Very slow service. Not a good location. Seems like a staffing issue mostly... read more

Unfortunately service has eroded to worst in the system. Food still good but wow you pay with patience to get it. Drive-through so unbelievably slow and not moving. Everyone was pulling out driving over cones in order to attempt to get their order inside. Quite the disappointment for a restaurant that typically dazzle and customer service read more

you guys reopened but yet nothing new has changed like how could it have gotten worse just ghetto not clean. I did see somebody cleaning but yet there was crumbs everywhere food dirty watch them. Get roaches soon and tell me why it took my food in 20 minutes before you reopened I would've had my food and been in my car less than seven minutes the attitude, the loud voice, the wrong orders. I ordered a grilled sandwich, not a spicy chicken sandwich. Over here, you could tell a hair in my Chicken Noodle Soup whoever filled this up there should be a crime. Why is it so low? Do they not have anything to cover your hair back there? read more

Chick-fil-A - Chicken Noodle Soup - Fast Food Near Me - Cincinnati, Ohio

I got chicken tenders and they were amazing. I got my food in under 5 min. all I can say is if you get there fries you have lived if you have not had there fries then you have not lived. read more

This is the worst Chick Fil A I've ever been to. Since the reopening, every visit something is wrong. Whether that be missing items or receiving the incorrect items. What used to be a reliable meal has turned into a fiasco ever time. As someone who is allergic to gluten, when I order the grilled nuggets and receive the breaded nuggets, I should not have to "reorder" and repay for the item I originally ordered because someone entered the order incorrectly. read more

Great food. Quick service. Very friendly staff. Would definitely recommend. Milkshakes are handmade and delicious.

Slowest ever in life! I usually avoid this location because no matter if people are working the line or not... it is slow!

Even after there so called renovation it's still terrible still slow and packed like always. Tried this location again but nothing has changed. Why have online orders picking up food in the same spot as orders inside? Should have a area for that separately. Doesn't help the crowds of mindless zombies who have to have this breaded or grilled bird every day of the week, and flood it his location. Should have moved chick-fil-A should have moved. read more

We had just got done with a team event for the HOINKE, and headed to our hotel. Maybe it's because they were getting ready to close, but this was the slowest chic fil a id ever been to. Everyone was on their phones, some employees were checking their schedules & griping about it. We waited 15 min for our food all while watching everyone just not care less. read more

Slowest chickfila I've ever been to! Will definitely avoid coming back to this location. Waited over 25 minutes for my food, I would've sat down and ate at a restaurant if I wanted to wait that long. When I got up to the window the workers were messing around... hello you have customers waited to be served! read more

Worst customer service I've ever had. Had six or seven people working behind the counter, I stood there with an empty cup, no one would make eye contact with me and continued walk past me ignoring me . There were two DoorDash people behind me. They even took care of them and still never asked me if I needed anything. I had to get back in the regular line and wait till I got to the main register before I got a refill. read more

Why waiting in line for them to change over from breakfast to lunch? Lady was arguing with the manager about how their DoorDash was ordered at 10:15 but they made them stand there till 1045 so the lady was arguing that she would open up a can of whoop ass on her, this place is very unprofessional and to make people wait in line to just favorites. I hope management helps find out how to get better service to customers. read more

If you are going to charge $4 for mac and cheese, the least you could do is make sure it's in the bag!

slowest chick fil a ever and they forgot straws. We waited in the drive thru for 15 minutes when there was only 4 cars in front

Slowest Chic-Fil-A in the entire country. Never experienced anything like it. Could be 2 cars in the drive thru and it will take at least 25 minutes. If the drive-thru has a long line be prepared to wait 40mins-1hr. I've given this place SO MANY chances. I finally swore it off for good. It always disappoints. Im so sad because the next closest one is 20+ minutes from my house. read more

I placed my order on the mobile app and still had to wait 45 mins in the drive thru!!!!!!! I would've left but they put up barricades which prevented me from leaving the line. All for some chick nuggets! read more

This is the slowest chick-fil-a probably in the whole world. Every time I come through the drive-through i am in line for atlest 20 mins i dont know why every other drive through doesnt ever take this ling read more

Slowest Chick-Fil-A drive-thru I've ever encountered. Where are the staff people to take orders outside to move the line faster? Corporate Chick-Fil-A step in and get this store up to standards of your other stores. read more

This has got to be the SLOWEST Chick-fil-A I've ever been to. Corporate needs to step in and do something. I'm sorry but waiting in a drive thru line for over 30 minutes is totally unacceptable. Don't get me wrong, I love Chick-fil-A. It's just this one. read more

I have the #chickfila app. In January the free offer was an 8 count of chicken nuggets. I came here on a Thursday evening at about 6 pm to enjoy a delicious order of their waffle fries and my free chicken nuggets. The order line was a little bit long but it moved quickly. I got the chick-fil-a sauce for added flavor and enjoyment. The wait time at my table was less than five minutes before an employee showed up with my warm but not too hot nuggets and fries. It was worth the wait. The restaurant was clean and bright and full of families & students. I loved the smell of delicious chicken and fries floating through the air. There is a play area for the little kids making this is the perfect place for a fun and relaxing family meal. When I left I felt full and very satisfied! Until next time be kind to each other. @chickfila @yelpcincy #chicken #wafflefries #yummy read more

Chick-fil-A - View of order line, counter & entrance @chickfila @yelpcincy @glenwayavenue @westernhills #almostfriday - Fast Food Near Me - Cincinnati, Ohio

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I went to Chick-fil-A and I ordered a medium coke, medium Mac and cheese and 8 nuggets, also a ice cream I get my food and they give me fries instead of Mac and cheese. I also saw that they had at least 2 or 3 workers at the front and they only had 1 line working with at least 20 people in line, the prices are a good deal and good food just work on getting the order right. read more

This is the slowest Chick-fil-A I have ever encountered.. this is so bad that the line I am has not moved in over 25 minutes I am stuck this is crazy please don't come here read more

@ChickfilA on Race Rd in Cincinnati, OH. I normally have nothing bad to say about chick fil a but this location is awful. Not only did the line take FOREVER. I asked for ketchup, she left my car and never came back. And now I find this in my salad. REPULSIVE read more

Chick-fil-A - BUG! - Fast Food Near Me - Cincinnati, Ohio

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Went to chick-fil-A yesterday and the experience was not good. We waited in line for over twenty minutes and when we eventually got our food it was cold and seemed like it was just slapped together. There were a lot of workers in there, but they were all just standing around talking and having fun. Where was a manager??? I was very disappointed in the service and the food.By the way that was Monday 13th of March. Do better Chick-fil-A!!!! read more

I would give this location 10 stars if I could. I normally always order on their app for curbside pickup, and it's just as organized & quick like their drive thru. I recently witnessed one of their managers who was clearly off the clock at the time show some amazing customer service. A gentleman unfortunately drove the wrong way in their drive thru & he hit one of the orange cones and it got stuck underneath his truck. This manager got out of his car, and got on his hands and knees in his very nice uniform to help this man get the cone out from underneath. Most people would have drove off and not made it such a concern, but he truly showed how much he cares about his customers and how much of a great human being he truly is. I will forever support this restaurant who has such wonderful management. read more

"Golden-fried bigotry never tasted so good." - Manfriend. But seriously - if they didn't allow religious beliefs to bleed over into their business practice, this would be my all-time fried chicken chain restaurant. Golden, crispy, delicious chicken I have never quite had cooked in this specific fashion before. Unfortunately, they do let these beliefs bleed over, which is why they only get 3 stars, as opposed to 5. I'm withholding two due to bigotry. read more

Slowest drive through I have ever been in. I have already been in the drive through for 30 minutes and not close to ordering. They need to fix this immediately read more

Not the best Chick-fil-A out there but certainly not the worst. Food is fresh, service is good. However make sure that everything is on your sandwich. I had ordered a club from them, and it was missing bacon, cheese, and the extra tomato, and lettuce that they charged for. Otherwise the fries were crispy, and fresh. I would highly recommend the strawberry milkshake, especially on a hot summer day. read more

I have been to Chiclk-Fil-A's in many states. This is a good solid Chick-Fil-A. The service was good. Employees were friendly. I didn't feel rushed when ordering. They were happy to give drink refills. The food was hot and fresh. My kids went so far to say that their chicken was too hot. The hash browns weren't overly greasy. Chicken had a nice crispness to the breading. My bagel seemed a little stale, but that may have been from steaming in the container. My hubby really liked his peach shake. All locations seem to keep the bulk of the sauces behind the counter now. This one was good about giving them when asked. Play area was nice and clean. The kids always look forward to playing here. Bathrooms were also clean. read more

Chick-fil-A - Chicken nuggets, waffle fries, and cookies to take home. - Fast Food Near Me - Cincinnati, Ohio

I would give it 0 stars if I could. Drive through took over an hour and a half and there were only 10 cars at 1030am. Whoever is running this joint needs a wake up call because this just ruined the entire restaurant for me. Who in the world runs a place like this. Get some people who actually want to work and have customer service like you are supposed to. Headquarters should shut you down. read more

Michelle and her crew are the best! Service is always fast and efficient and of course Chick fil a is the bomb!! #2 Spicy meal always!!! read more

Food might be good but plan on 30 minute wait in drive thru even at 2:30 in the afternoon. I spent over half an hr in line even though I ordered online. And then i was asked to move up when i finally get to the window to wait even longer. Not a big order either 30 nuggets and 1 order of fries. Slowest place ever! It's absolutely ridiculous. They should take lessons from other locations. And I've learned my lesson... Don't use the drive thru here! read more

i am a door dasher and i just came through to get my order and the worker didn't give me my entire order and i said something to him about getting the rest of it and he instantly got crappy with me and told me he isn't giving me the rest of the order because it "wasn't on the ticket" when it was on my screen. read more

Worst Chick-fil-A in the city by far. Placed my order on their app for pick up via drive thru. They had a normal line for a Chick-fil-A when I arrived, so I assumed it'd take approximately 10 minutes to make it through. I was wrong. I sat in the line for about 40 minutes before finally reaching a spot where I could leave the line and their restaurant. If you don't have the staff to take orders, shut this location down. read more

This chic fil a has gone to hell. Worst service ever. Ordered a #1 and a #2 twice at the register because cashier didn't understand the first time. Then when the sandwiches came the #2 was a #1. They fixed the order by bringing me a piece of lettuce, a slice of tomato,and a piece of cheese in a container. read more

This is the absolute worst service I have ever experienced from a chick fil a.. let alone any other fast food establishment. It took over 30 minutes for me to get my food. This is completely unacceptable! read more

I usually come here and it's delightful, but I just brought my Chicken strips home and they literally gave me the TINEST piece of chicken! It was as small as their nuggets! Not happy! read more

Chick-fil-A - Fast Food Near Me - Cincinnati, Ohio

I always feel weird giving "fast food" high rating, in all honesty I can't think of another one that I would give this high of a rating. Chic-Fil-A seems to have mastered the art of a "classy" fast food establishment. For that they have earned themselves a three star review. The thing I like most about them is that the customer service is always very friendly. I've never had any issues with a wrong order or them taking to much time to get it to me. Which in the drive thru world seems to be a common occurrence unfortunately. As far as the food goes, I've never actually had something that was disappointing. The chicken for being fried is solid and I'm actually a big fan of there "healthier" options. In particular the wraps and the soups. Obviously you can't go wrong with the classic chicken sandwich and waffle fries and they definitely know how to make a shake and lemonade. I do have a few things that I'm not fond of that seems to be a common occurrence for them. First, no matter what time of day the wait inside or drive thru is absolutely ridiculous. I understand they are popular and that's great but often times I avoid going to them due to the fact that I know I'm going to stand/sit in line for a minimum of 20 minutes. Second, the food is overpriced. I get that it is healthier and all of that jazz but at the end of the day it is fast food. At the end of the day for the wait and the price I would rather order carry out from a local business or just go and sit down somewhere to enjoy a nice "homemade" meal. read more

I've had lunch a handful of times at Chick-fil-A which was mostly positive.. great employees and customer service and decent food. Considering I mostly eat Chicken Sandwiches from competitors, Chick-fil-A is above and beyond much better in quality than McDonalds, Wendy's, and Burger King. Though my last order didn't go very well at all. I ordered a sandwich and waffle fries with a soda. Everything looked great as I applied an ample amount of their special sauce to my sandwich. My wife noticed that the sandwich didn't smell great and that I should not eat it. The bun seemed fresh and I began to eat it anyway. Half way through I noticed that the bun was sour and soon afterward I hurled and lurched in the parking lot. I'm not going to give a terrible review for one bad sandwich. Mistakes do happen and unfortunately for me and my shirt, a fermented bun made it's way into my lunch. I haven't went back for sandwiches since then. But I would go back for the Nuggets and sauce. read more

So I've never eaten Chick-Fil-A's food before. It never really struck me to try it but I was driving by this location yesterday and for some reason there was a huge line out the door and cars lined up to its drive through backed up down a good portion of Glenway so I thought, "Tomorrow I'm hitting that place. It's so popular it must be good." My only knowledge of this restaurant was it served chicken, that it was closed on Sunday and my sister worked there in high school and they gave her a college scholarship when she graduated. So I went in and there was another long line. Maybe this is a passing fad. I finally got to the counter and a nice woman took my order for a Chick-Fil-A Deluxe Meal that came with a drink and waffle fries. I liked that I had my choice of cheese. Not just American (which is always disgusting) but I could get Pepper Jack and Provolone. I went with Provolone. It was a tasty fried chicken sandwich without too much breading. Flavorful without being too spicy. The waffle fries were nicely cooked. A really great thing is the ketchup packet. Those filthy little disgusting ketchup packs that have been around for decades that are incredibly hard to open. Nope. A nice little package that's clean and easy to use. It comes with a tear-off that allows you to squeeze the ketchup out. The restaurant was clean and the staff was polite but looked tired out from taking in a whole lot of money over the last couple days. I was getting take-away so this didn't concern me but they don't offer free refills on drinks. I like free refills on drinks. read more