I love eating here. The service is great. Robert is a top employee. He goes above and beyond for his customers. I would recommend this place to anybody. Robert can turn your frown upside down and make you have a good rest of your day. I've had several experiences with other employees and the service is just great.I come here often just for the good vibes read more

Great food and service as always! Ambiance was very comforting. Workers seem happy in what they do especially Robert! Would definitely come back! Robert the server made us feel like we're eating at home. read more

Chick-fil-A - Fast Food Near Me - Chula Vista, California

Chic Fil A is always recommendable. Staff on this location can be more efficient to reduce wait time. But the place is clean and inviting to eat. Food is always good. read more

I don't recommend this location. I got the spicy deluxe sandwich and it was soft almost gooey. Like something they would do at a Popeyes or something. Never had that happen to me at Chick-fil-A. Please do better and I will not be going back to this place and I'm letting everyone I know who likes this place that this happened at this location because these things don't happen here or they are not supposed to. read more

I don't recommend ordering from this location--whether in person, through the drive-thru, or via DoorDash. Nearly every time I've ordered, something has been missing--either a straw, sauce, or other basic item. Most recently, on Monday evening, I placed a DoorDash order and received a salad with no croutons, no dressing, and not even a single napkin in the bag. This kind of carelessness has happened multiple times, which tells me the staff are inattentive and lack attention to detail. Unless you're willing to go inside and thoroughly check your entire order before leaving, I suggest avoiding this location. read more

Terrible. I ordered a 5 piece chicken nuggets and I come to literally 5 different sizes...one isn't even chicken it's just a crispy naked piece. This is very disappointing. The place looks nice because it's new, but this is unacceptable. read more

Chick-fil-A - 5 piece chicken nuggets- different sizing, inconsistent. - Fast Food Near Me - Chula Vista, California

Tried the new Chick-fil-a. The customer service was great. Friendly staff. Order the spicy chicken sandwich and the new pink lemonade. The temperature of the sandwich wasn't hot. read more

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Yulma jule and ms Selma Silva are the only two reasons while I come to this store every day in the morning they're amazing customer service, and thorough through to make sure that all my needs are always met. It is such a wonderful way to wake up in the morning to have their smiling beautiful spaces saying good morning to me by name, I work for the government and it is very trying and tedious at times. This is one of the best ways to start my day out and when either of them are out or both of them are out my day is not the same thank you for everything they do and thank you for the excellent food. I am so appreciative.! read more

Chick-fil-A - The two amazing employees I am referring to - Fast Food Near Me - Chula Vista, California

Thank you to, Robert :) He went above & beyond for my staff + students when we had lunch at CFA today! He took time to: learn about our special needs population, our school and our community; in addition to his CFA service (refills, etc). Super-star employee! read more

Always good customer service fast and great food! They are very friendly and will have your order ready fast. Order drive thru here usually and they're prompt and always great customer service and food quality is always good too! read more

These workers are RUDE! and I have missing food items in my order like WTF! the drive thru workers are really the problem with no understanding of how it should work. Never going to this location read more

Chula Vista Broadway Location is close to where I live. The Manager, Abraham, took our order and made sure in great detail to include, very accurately, all the items we ordered. The inside of the restaurant is clean and the flower arrangement at each table make the whole place look great. Our food was brought to our table in a short amount of time and everything we ordered was included. The Market Salad w/ Grilled Filet and The Fresh Lemonade were both Phenomenal. read more

As always, the food was fresh and tasty. The people there are always super polite and helpful. I'm always impressed with the food and service AND the people. Thank you, Robert! read more

I've given this chick fill a 3 opportunities. Each time I've been let down with bad customer service. I've gone through the drive thru 3 times. food I ordered was not given to me. I was missing items. I had to go back. And there is no urgency with this staff.. they take their precious time. I will not be going back to this chick fill a. read more

The worst. My fries were hard and dry, like they'd been sitting out for hours and tasted terrible, and my chicken sandwich looked like a shriveled piece of leather. I threw my entire meal in the trash and went to the National City location where the food and service are consistently top tier. Skip this location altogether. read more

Don't know what it is about this specific location but the drive-thru absolutely SUCKS they forget food items it has happened to me multiple times here read more

I even did an online order, the Burger King across the street probably would've been better then the experience, wait time, and taste here waited 16 min after ordering before I got my food read more

Good : customer service was respectful, warm , pleasant, approach Bad : I paid 13.75 for a 12 piece nuggets , it came out like it was fried twice , it was hard , it looked old , sitting at the fry counter , not freshly made , very disappointing. read more

Chick-fil-A - Chuck Gil Chick-fil-A Nuggets, 12 piece , just purchased today 2/11/25 @ 11:40 am Broadway Chula Vista - Fast Food Near Me - Chula Vista, California

My fav chick fil a location! My kids love the nuggets but the service at this particular location is top notch! They're so friendly, attentive and always go the extra mile even when they're slammed! Wish we lived closer! read more

Great new location! Service needs a little help but was okay. Stopped for breakfast and it was good. Food could have been hotter but it was good. I ordered an iced coffee.... No No No. It was horrible. Very bitter. I'd have to say stick to the chicken. There were a lot of employees and a lot of customers standing around waiting for their food. The restaurant was pretty clean but it was also very early in the morning before chaos hit. I hope it all gets better. read more

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Abraham delivered exceptional customer service. Friendly, professional, and attentive. One of the best experiences I've had at Chick-fil-A.

The service here was absolutely amazing!! Robert was so nice and treated my friend and I amazingly! The ambiance was so calm and friendly! And of course the food was perfect! read more

Great food and staff is very welcoming. Don't know how they get the orders right, but I am glad they do

Best chicken wraps and good customer services! The chicken wrap had good chicken portions.

Drive thru personnel do not tell people in the lanes to stay in order. Creates chaos with people getting their food. Cars merge wherever they want. Employees do not give the amount of sauces you request which are also listed on the receipt. Pathetic service. read more

The Staff is great the owner really needs to go back to school and learn about his business degree, because he's lacking on this side of town.. poor marketing Don't blame the employees either, I'm allergic to chil fil-As spicy sandwich read more

Chick-fil-A - First of all the employees are great people but I asked for a " REGULAR" chicken sandwhich, and they gave me a spicy sandwhich - Fast Food Near Me - Chula Vista, California

I had an amazing experience at this location. Gaby was an amazing cashier. She was so kind & greeted me and my dad with a warm smile. Throughout our stay she checked on us and made sure we were satisfied. Will be back again ! read more

ORDER IN PERSON NOT THROUGH THE APP IF YOURE DOING DINE IN AND THE RESTAURANT DINING ROOM IS BUILT A LITTLE WEIRD. Take my review with a grain of salt because I showed up second day after opening and they stay BUSY, at least inside the dining room. My friend put her order through the cashiers and received her food in like 3 minutes. I being an ex chick fil an employee opted for putting in a Dine In order through the app and that was a mistake at this location. I'm usually big on ordering through the app directly because of the convenience and I don't love interacting with the cashiers. I put my order in and accompanied my friend to order hers at the front where I was a bit shocked by the cashiers behavior towards my friend. Cmon guys I remember distinctly that FOH training was making sure that you're saying "My pleasure", "Yeah absolutely" meanwhile we got a dismissive cashier who's upset because my friend isn't specifying if the number 2 combo is regular or deluxe. Okay but digressing from that, they took 15 minutes to bring out my food order. Again as an ex FOH member it's clear that they obviously gave my food out to the wrong person since it cleared on my app and it's not like the food was in the front. But see my thing is that I went and talked to 3 employees 3 different times telling them that there was an issue with my order, that it hadn't been delivered and if they could please have it brought to table 1. 2 employees eventually brought it to me after I basically kept staring them down every single time they entered that dining room to bring an order. They were really sweet and apologetic and the food was actually really good which is why they get their 4 stars, although I really just think that they need to streamline the dining room process and remind them to take a breather fr. They're really stressed out and as a customer you can tell. Now I just KNOW that BOH crew is working their butts of and I wanna commend them for that since nobody really does and I want to remind yall the moral of the story, order with the cashiers and just scan your app code for the time being. I'm gonna keep coming and ordering through the app and the day they get it right will be the day they get my 5 star review. I also wanted to talk about how I didn't love the layout of the Chick Fil A. It's not the worst i've ever been to, those crowns go to National City and Sorrento Valley Chickies but the big tables fill up fast and then you're left with some really awkward 2 seater tables at the middle of the restaurant. Gimme some 4 ppl tables please, you can't eat comfortably in such a small little table unless you're really only one person. Idk, it just seemed like a lot of small tables when they clearly get very large groups as customers; just some food for thought to whoever the John Tucker of this store is. It was really good tho I ain't gon hold u I also didn't get to take a picture of my food cause I was sad and mad by the time I got it but it's ok I felt better after munching read more

Chick-fil-A - Combo 2 - Spicy Chicken Sandwich - Fast Food Near Me - Chula Vista, California

I ordered the Cobb Salad with spicy chicken. It was delicious and the saff was very accommodating especially Robert.

Food good as always but the drive through is as slow as can be if your on a 30 mins lunch your only going to have 10 mins left to eat if not less read more

I was behind a customer who was taking a little bit of time and Letty came from the other side and provided such excellent service. Outgoing, funny, professional and an overall joy! Thank you Letty ( sorry if I spelled your name wrong but just Incase I'll put Lety ) read more

They need to learn from other Chick-fil-A stores how to make the food. This is the second time I've been there and the waffle fries were over cooked. The only thing this time is they add the salt! This Chick-Fil-A is walking distance but I guess I will drive the 5 to 10 miles to get better food. read more

Chick-fil-A - Crunchy overcooked waffle fries! - Fast Food Near Me - Chula Vista, California

I don't blame a single employee there as they are doing great, always nice and kind. But the management has to be one of the worst I've seen/experienced not just at a chic fil a or a fast food place but any location. Not just my experience but as you can see from the other reviews a lot of the problems are the speed and many forgotten items, and yes that doesn't ultimately come down to the individuals working but only see it as a reflection of the management, when you first started a job did it fall solely to you to uphold company standards without help or property workplace organization or structure? And if you answer yes your managers and bosses probably sucked also but besides the point. I've seen other reviews specifically calling out the owner of this location and I agree with the sentiment that they have to suck because literally any other chic fil a I've been to was near flawless in a timely manner to the point it almost seemed unreal, luckily this location proved that it actually takes good leadership and not just someone thinking they can franchise a chic fil a location and use the name to find success. Ultimately I would strongly recommend going to a different location as any additional travel time would be made up for in the wait time alone not to mention the ease of mind knowing your order will be good. In other news after roughly 6 bad experiences here i will be writing reviews about this location to other chic fil locations simply because yes this one location is just that bad. New management please read more

Giving 1 star since you have to go back to the restaurant to get your order fixed/get a refund unlike other fastfood restaurants where they solve your problems thru the app. It wasnt worth the 20 min drive back to get my order fixed so i just took the loss. a bad review speaks more volume anyways. I had ordered my sandwich with extra customization costs and it did not come with any of them so i paid extra for no reason. The buns also werent toasted. came during lunch rush and it was pretty slow, thought i was lucky, but its probably because they just arent performing well. first and last time at this location. check your orders before you drive away! read more

Paid for extra dressing for Market salad and I didn't even get one pkg. disappointed.

Absolutely great service I came in for lunch today and Alyssa automatically took care of me , without a doubt loved her costumer service and wish more people where like her in this world . great food & a great ambiance at this chicfila the staff looked very on their 10 toes and I like that . Great team guys ! read more

Chick-fil-A - Fast Food Near Me - Chula Vista, California

The worst Chick-fil-A location I have ever been to. I made a mobile order for ONE item: a chocolate milk shake. I walked in and stood by the pick up area. Not one employee acknowledged me if I was waiting for an order. 10 minutes pass by looking at my watch so I had to ask for someone to finally help me. Order for Joe I ordered only a milk shake. Another 10 minutes pass by I finally get my milkshake. I didn't realize a milkshake took longer to make than putting together a chicken sandwich?! When I get in the car to go on my way. I realized my cup was dripping liquid. So I had to go back inside to ask for another one. By the way no apologizes from the employee. I waited again another 10 minutes for my shake. Still no replacement milkshake. I had to ask again umm I still waiting on my milk shake... I can over hear them. No one made the milkshake? I said you know what just give me a refund. I told the cashier what had happened. Her excuse was they are short staffed. This does not give an excuse for you guys to ignore your paying customers waiting for orders. And not even having the sense of urgency to take care of a customer with a problem with there order making it priority! I went ahead and asked for the manager and saw employees laughing at me in the background. This place has horrible customer service! The only person to apologize in the end was the manager after giving me my refund. I'm sure never to come back to this location. read more

Very excited about this opening. They could work on service which i know is a big thing for this franchise. Stopped by right as they opened. 2 other cars waiting on the drive thru. At 6:00 am a person came out to put their outdoor signs and open the drive thru. Unfortunately, no one was taking orders. I see people inside... iam assuming they see us but no one took the drive thru order. 5 minutes passed so I decided to ask sign-lady if drive thru was open. She went in and about a minute later, someone came out but by then i had to drive away because i will be late for work. 1 star because i did not get a chance to eat. read more

Food is always good! But I really want to write about the service..I came here at lunch and it was pretty busy. I noticed Robert working the register by himself and didn't want to rush him. After a few minutes he took my order and immediately apologized for the wait. I told him it was no problem. I sat and waited for my food and it took a little longer than expected I understood because of how busy it was, Robert right from the start before I could say anything was sincerely apologetic for the wait and offered an ice cream or cookie, I took him up on the cookie. Robert is what this world needs in service, and in general, just a kind gesture, so polite and above all a professional!!! Robert's the man!! He's. Keeper!! read more

Order number 327940 told the lady who takes orders I want a spicy chicken deluxe and when I get home it's just a regular spicy chicken. Needs to listen better and not just put in what she thinks she heard. Didn't know until I got home. Disappointed and hungry. read more