Today seemed like a great day for an iced coffee. Went thru the drive thru, got my original cold brew with one pump, mother in law ordered the vanilla with all three pumps, and kiddos ordered the small vanilla cone. When we pulled up to pay, the ladies inside said the manager paid for it!! Man, I love Chick-fil-A! They said that they appreciated how nice we were and wanted to say thanks. Well, manager at Chick-fil-A, thank you for making OUR day!! It was really good! read more

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Good food but overpriced the lines and wait is rediculous though 3 out of 5 stars due to that

We love chick fil a and have never been disappointed with the food or service. This is the first time at this particular restaurant and we were very happy with everything. read more

As Chic-fil-A goes, this is a probably the best one I have ever visited. In fact, it's one of the best run fast food establishments I have ever seen. What strikes you upon visiting this restaurant is its organization. Even the parking lot is organized, with the drive through lane sectioned off with a concrete bump from those who are dining in. When you enter the restaurant, you are greeted with an immaculately clean condiments counter and a team of people waiting to take your order. Everyone is so professional and a the ready. The food is always quick to come out. But if there is a delay, your food is delivered to your table. I have also never been to this restaurant when the manager/representative has not asked how I was enjoying my meal. It's one thing to ask, but the restaurant clearly takes note of what patrons are saying. They obviously care about their customers and it actually shows. You don't see this in fast food restaurants...heck, you barely see it in any restaurant nowadays. It's impressive. Did I mention that the manager offers to get additional ketchups, sauces, or drink refills for you--whatever you need? It's no wonder that this restaurant has one negative: the crowd. If you plan to visit during any meal time, get ready to contend with a LOT of people. And it's not just the people but the children. They are extremely noisy. There is a play area but it can only hold so many people. Note that Chic-fil-A offers free wifi. I have seen several people knocking out work on their laptops inside. I don't think I have ever felt compelled to offer such a thorough review of a fast food restaurant. But this one is just *that* good. The manager should be commended for doing such a phenomenal job. read more

Absolute worst chick fil a I've ever been too workers are slow and miserable probably because of the terrible owners of the store will never be visiting again. read more

STILL KNOCKING IT OUT OF THE PARK. Good food, RESPECTFUL service. Even if there is always a line. Their cup continues to run over for a reason. read more

It's almost a personal principle - I never give five stars to a fast food joint. But this place came close to making me break that. To give a consolation prize, they can have **4.5** stars! Fast service, lots of folks at the registers to minimize the wait, and the ability to grab as many condiments as I need (I'm a huge ketchup freak - I'll eat 12-15 packets with my Whopper meal) made this place high up on my list of places to eat while I'm on duty. If I had one complaint, it's that I didn't get a ACC-SEC Bowl Game card with money on it. But that's not their fault so I'll keep them at 4.5 stars. read more

Though a little confusing to get to the first time, this place is like a high end fast food place. The service is fast, the place is clean, the food is great. read more

As a first-timer at Chick-Fil-A, I don't think I could have had a better experience than this place. The people at the register were very friendly and patient, and the service was fast. My food was hot, and quite good for fast food, so, four stars it is :D read more

Whenever I come to this chick-fil-a they are always so friendly, the food comes out very quick and is delicious!

Travel is an unfortunate part of my employment and it has me consuming a fair amount of fast food. With that being said, the Chick-fil-A in Abingdon is hands down my favorite fast food establishment in Maryland. Their service is impeccable and I eat there a minimum of three times per week with never having an error in my order. If you have never tried this franchise, make your way there soon. It is very refreshing to visit this Chick-fil-A after visiting another fast food restaurant (of any type). Chick-fil-A shows you how poorly franchises like Burger King and McDonalds are operated. read more

Biscuit and a fried chicken made my day going. Chick-fil-A has done its job to make a sandwich and deliver them with gusto.

It's Chick-fil-a at its best. Like many of these locations they know how to provide the three essentials; good food, fast service, and decent prices. Live very close and love the Asian Salad! Why is it that this organization knows how to train its staff to treat everyone with class as opposed to the competition? read more

There's a reason why this place high ratings. I was in the area and selected this one because of it ratings. To my surprise ratings we right! Service was amazing, and food stated great; food was fresh and hot off the grill. I will definitely come back and recommend this place. read more

Seriously they went above and beyond when my order was wrong (6 piece instead of a 12 piece) I was extremely annoyed and frustrated I had to turn around due to the traffic, running late as it is, and my kids were screaming In the back they were hungry. Despite all this, they took care of the situation, and I couldn't be more pleased with management! A+ service. read more

Food is always right and quality! I love the staff that are so nice and courteous. If I ever break down to eat fast food this is the only place to go! read more

I don't think I've been to a bad Chick-fil-A or ever had bad service at one of their locations. So this is no exception. My family and I have been here numerous times (it is one of the closest locations to us). It was closed for a little while at the end of last year for renovations and we came for the first time since they re-opened on Saturday. The most noticeable thing they did is added a drive-thru lane so now there are two, which is great because this location is always so busy. This second lane is a great addition for those on the go and will hopefully reduce the wait time for the drive thru. The other noticeable thing is inside in the play area and if you don't have little ones, then you might not even notice it at all. However, there used to be a little tree thing that was there. I don't really know how to describe it because it was a weird little thing with a step or two up inside a play tree and that's all it really was. Anyway, this is gone. So those were the only things that I noticed. My husband thought the lighting was different, but I couldn't remember what the old ones looked like. Service was great as usual and so was the food. My kids love the children's meals and books inside. Employees come around often and ask if you need napkins, straws, sauce, refills, etc and they are happy to get it for you. I love that and it really makes a difference when choosing which fast food place to grab a bite to eat. Unless it's Sunday :) read more

Echoing what others have written, this is one of the best Chic-fil-a, It is always busy but food comes out quickly. The staff is very friendly. If you dine in the staff will very attentive and ask if you need re-fills, condiments and anything else. Everything is always clean and organized. read more

We made a road trip pit stop to this Chick-fil-A. The drive-through moved quickly, which was good because we just wanted to get back on the road. The fries tasted a little "old" and weren't salted enough for my tastes, but the sandwich was on point with other Chick-fil-A's. If I'm on the road in this area, I'd probably stop in again. read more

Me and my friends went after a school dance the service was as always kindly and appreciative. My friend wasn't asked dining in or take about it it's ok because it all worked out. read more

This Chick-fil-a location has a very terrible customer service. The Manager is rude as well as the window staff. For twice in a row, their Customer service at the window was so bad, I had to get my money back And went somewhere else. I'm not a frequent reviewer but I thought I should say something as this seems to be a repeating behavior by the staff. read more

The very BEST in the fast food industry. The drive thru person was very pleasant and eager to take my order. She greeted me and when I was done said it was her pleasure to serve me. No one does customer service like Chick-Fil-A. The others need to be trained by their corporate to bring them up to industry standards within the market. read more

Platters are great for parties. You can order online and pick up quickly. They come hot or cold if you want to heat up later . For the product the price is right- read more

Great, friendly, efficient staff!!! The chicken nuggets are addicting, finally tried the chicken salad. It was excellent.

This location is really good. The service is fast and efficient. The employees all seem to love working for Chick Fil A. It's a little loud because there is a play place attached but it is alright with me. read more

My family loves Chick-fil-A. We eat there all the time and love it. Chick-fil-A is A-OK, no complaints.

I love Chick-fil-A. This location is my go to on my trips to MD or DC while I'm on the 95. Quick amazing service, happy employees and great food. It is also a very clean for a fast food restaurant. I will always stop by during my road trips! read more

Don't normally write reviews for "fast food" restaurants, but felt it necessary to put in a good word for this Chick-fil-A. Each and every time I dine there the service and food are great. You are only in line for a few seconds before someone asks to take your order and once taken, they tell you to go to your seat and bring the food out to you. They also come over during the meal and ask if you need anything else (drink, napkin, etc) As a parent with a 2 year old child, I can't stress enough how valuable a service that is. All said, the management and employees are to be commended for their outstanding service and food. read more

They catered a party at work and all the sandwiches were very good. The lemonade is the bomb!

Even though it was crowded, this place gave out the fastest service. Good work, guys!

What can I say? Chick-fil-A is an icon of chicken sandwich perfection, and this location is no different. Every sandwich I've ever had here has been juicy, tender, and beautifully crispy. I've never had to wait in line for more than 3 minutes, even when the place is packed. Food comes out quickly and is always hot, fresh, and deliciousoften times when the restaurant is not busy I've had employees come out to the table and all to refill my drink, or ask if everything is good. No other fast food restaurant offers even close to that level of service. Eat more chicken. read more

Those with a gluten allergy or Celiac Disease, stay away. My fiancé and I were here mid afternoon, on a Saturday, when it wasn't even that busy. I ordered a gluten free bun with the grilled chicken patty. After a few minutes of waiting (sitting down), our food was brought to our table. I opened my gluten free bun, to discover it was rock-hard frozen. I handed it to an employee behind the counter and simply asked for a thawed GF bun. After a minute or two standing there, the associate came up to me and stated it should only take a couple minutes and they'll bring another out to my table. I sat down at the table to my cold waffle fries. I finished my waffle fries, and an employee brought out a gift card for a free sandwich and stated currently all GF buns are frozen, and it should only be a few more minutes while they thaw. I was very thankful for the little gift card, but was already rather upset with my experience. My fiancé has now finished her meal, and our table was cleared, aside from my (now cold) grilled chicken patty. Over ten minutes after the time I handed over my bun, a GF bun was brought to our table and a different employee stated, "We're sorry, but this is the best we can do." I opened this one, excited to finally try and enjoy my cold sandwich, only to find this bun was as rock-hard frozen as the first one. [Side note: I am also a diabetic, and had already taken the appropriate amount of insulin for the carbs in the bun.] I forced down the hard, cold bun with my cold grilled chicken. Unfortunately I will not recommend this location to anyone, especially not during a time when they're busy. Based on my experience, in the middle of the afternoon, I couldn't imagine my scenario during a busy lunch or dinner time. read more

I hadn't been to CfA in a while and I had a free chicken sandwich and I'm glad I did . First to say that the sandwich was only warm and had heavy taste to the oil it was Frye's in. There was no pickles with it either. The young lady that waited on me seem as if I were inconvenienced her. I am slightly earring impaired . I had to asked her to repeat what she said and I guess she got upset . It was very loud because it was lunchtime. I may go back but for now it will be awhile. read more

Great food, exceptional service. I always crave it on Sunday, but that is when they are closed. My only complaint is that sometimes when I order cheese on my chicken sandwich they don't put pickles on it. I always eat the pickles first, but I feel the pickle juice adds an important flavor to the sandwich. read more

Much cleaner than I expected a chick-fil-a to be. They even have an indoor playroom for the kids. This place was very nice and the staff is friendly. Chicken biscuit sandwiches are delish. read more

We often stop at this Chick-fil-A on jaunts between the DC area and Philadelphia. It's not to far from the freeway, and the food is better than any rest stop. Plus the bathrooms are immaculate, and the service is as always fantastic. One thing that impresses me is that they are almost always super busy, but service and quality do not seem to suffer. You may not agree with their politics, but can't beat their chicken. read more

This is the second Chick-fil-a I've ever been to. As my dear friend exclaimed...it's real chicken breast! (that's just a given based on the chain) Great food, great service, and clean. Patrons are also very nice. Stopped by here on our road trip to DC. The play area is great and there's even a spot for toddlers. McD's can take a lesson from Chick-fil-a by installing doors that are child finger safe! read more

Chick Fil-a NEVER disappoints! Their customer service is impeccable and although the drive through line is always long they've renovated and now have two ordering stations at the drive thru instead of one. It's very quick even when the lines are long. They always get my order right and always give me the amount of sauce I want. No skimping! There's nothing negative I can say about this place! The fact that I can tell the chicken I eat there is real unlike as other places is what keeps me coming back! Kudos to chick fil a! read more

Great food and quick service. Forgot one drink and gave a free sandwich coupon for the mistake. Always great reliable lunch.

The best Chick-fil-A I've ever been to!! The staff is super friendly at any time of the day and I never have to wait very long for my food. In fact, my meal has been known to be ready even before I get my drink!! read more