Everything was excellent. Baked beans, potato salad, Cole slaw, were all very tasty. Ribs were tender, seasoned to the bone barbecued nicely . the hot links were very good and hot (spiced) just enough for me. The only adjustment I needed was on the mixed sauce. It was a little too sweet . However I asked for sauce less ribs and put just a little sauce on each rib. In my opinion this is the best "rib joint" in the south suburbs and I am a "Lems " connoiseur. read more

I'm realizing that your chicken tips are not really chicken more like smoked butt !! My opinion and will never buy again!!!

YOU, should be same of yourself cause I'm pissed off. Y'all made me pay five dollars for this little ass cup of green beans. I paid $55 for two small turkey tips plus a wing dinner. Damn y'all motherfuckers need to go ahead and get y'all shit together. Excuse my language but I don't care cause I'm highly pissed off because this is not right cause I'm a paying individual, that works hard for my money and I gotta pay for this little small ass green bean! read more

The meat was tender. They have a great sauce I will definitely recommend this place. They also have lunch specials..

The best bbq out of all the places in the s suburbs . However I avoid them at all cost . I recently came back to confirm why I do this . The reason I've moved to other bbq spots is because this place cannot give you a decent wait time to save the business . Place an order on the phone now they say "it'll be a few minutes once you come in and pay" . In other words they do not start your meal until you show up. Then gone ask beef, turkey or pork.. like wth didn't you ask this on the phone ...I WILL NOT BE COMING BACK . They made me late for work I called in 45 minutes ahead still had to wait . read more

Chicago Pit Stop BBQ - Large rib tip - Barbeque Near Me - Chicago Heights, Illinois

Very good tips were off the chain, excellent sauce. Service with a smile is always a plus.

We placed our order via the website and were told that our food would be ready in an hour. We arrived about an hour later and it took another 30 minutes to receive our food. We ordered three lunch specials: wings and tips, wings and turkey tips and four wings. The specials all came with fries, coleslaw and a can of pop. The wings were fried and really good. The tips were not tender enough. The barbecue sauce is tasty, so that made everything better. We paid a little over $38, so not a bad price. read more

Chicago Pit Stop BBQ - Wings and rib tips - Barbeque Near Me - Chicago Heights, Illinois

I would literally NEVER spend a dime here again ! Had a bad experience in the restaurant and called the owner to have a conversation about the experience. Instead of him saying anything helpful at all he called to argue with me . I suggested that as a business they should verify your order upon pickup even if you ordered online as OTHER restaurants would do , his response was that he does not care about what other restaurants do and he's not doing that . I used to come here all the time but will never in life be there again and I suggest nobody else does either since they clearly don't care about customers. read more

I see why Chicago pit been getting 1 stars back to back. The customer service is trash. I can't speak for everyone else. But today I wasn't feeling that well and couldn't leave the house. But my WIFE and I had a taste for tips. I decided to treat/pay online and she decided to pick it up. Since I couldn't leave the house...because I'm sick. She gets there and they tell her that even though she has my debit card AND ID with the same last name that I would have to be there to get it. The food was ready, my wife and I share the same last name and she had her ID to show and the only options they gave was: pick her up sick and all and bring her here to show ID or cancel the order and pay cash and wait DAYS for your money to return. Yall, ALL THIS FOR RIBS. 2 minis at that!! My wife said "can I facetime her and she shows her ID because this is very inconvenient". Nope my wife had to drive ALL THE WAY back while our 2 mini tips sat there, to pick me up sick and all just for me to flash my ID for 2 seconds. So if you are grabbing food for grandma and grandma pays. Grandma better get out that bed and get it herself because you can't do her NO FAVORS messing with Chicago pit. And they do this because they "get scammed" and this is their "fix". It's super inconvenient for regular customers. They have to put their heads together to create a better fix that doesn't inconvenience regular customers. Because I don't know many if any places that does this to THIS degree. A lot of us go to Chicago pit because it's the closest in this area. I heard Wilma's opened in MATTESON. I hope they go back to the drawing board and stop being comfortable because they been around a long time and get that customer service in order. One there's 30 + sticky notes of rules on the cashier glass you know you gambling. Those 1 stars starting to PILE UP for a reason. I'm only giving it 2 stars because the Ribs are OKAY, but not good enough to be so strict......and the nerve that they raised their prices but didn't raise customer service training read more

A senior citizen living off social security and had a taste for rib tips. I was so disappointed. Rib tips were dry (more bone than meat) sub-par French fries and sauce that had no taste. Maybe I came on the wrong day....never again. read more

My wife and I been wanting some rib for a while now. So I decided to surprise her and stop at Chicago Pit Stop Bbq. I waited 30 to 40 mins. And that wasn't the bad part. Everything was over cooked, hard to chew . When my wife and I kept pulling burned over cook meat to the side it just wasn't worth to keep eating. My wife called it over cooked fat on the bones . The lady hung out in the back while huge line out front . I use to love this place quality has gone down and service has always been walking a tight rope. Please don't waste your time... read more

I'm going to make this review short and sweet. Out in Chicago visiting family and we came to this spot. Not the best looking establishment but I said what the hell. They recommended the BBQ so we tried and the food was ok. Sauce was tasty. Family ordered tips and links and I ordered 1/2 chicken. They cashier guy was very rude that I was ready to cuss him out because I never been to this place and he was saying I would get naked food with no sauce because I didn't know anything about the mild or hot BBQ sauce. Instead of explaining to me the different sauces he wanted to take the approach that's not good for business because if he is the face of the business if I lived here I wouldn't come back and go to Patios for BBQ. The owners need to have a talk with him about his demeanor and the way he interacts with his customers or one day they might be out of business. read more

The lines stay extremely long. The wait time is long. The prices are ridiculous high. The turkey tips were great. No complaints there but it wasn't worth the trip or the wait to me. The lady at the front register never smiled or greeted people. She looked like she hates her job. read more

REALLY BAD BBQ! I traveled from IN due to great reviews, never again. Dry, no seasoning, tasted boiled, HORRIBLE!

Service horrible. I called in my order. Got there still had to wait. Instead of letting me know over the phone they Dont accept over the phone orders I get there to find out. She even told me alit 20 min gave her my name. Like why all that just to get there and tell me that. read more

It looks like I should have checked other people's experience before I decided to give this place a chance again. I am unable to eat out much but had a taste for some bbq and said hey they are near here and I haven't had it in a while let me give it a try. WORST decision ever. I have never had ribs so bad they were so tough and it was like chewing tough sand paper. Then the okra tasted like it had been cooked in old grease. I called to complain and see what can be done. I hadn't eaten a lot but even though the quality was horrible. They could only replace the portion what was returned. It was just the way that said it plus having to pay for gas to return it. Why not just replace the order and I could not even guarantee that the quality would be better today. Just overall horrible experience. There are far better choices in the area , I HAVE NO REASON TO RETURN!! read more

I placed an order online, for pickup! I was given a time! The nice cashier called me and asked if I'd like to pick my order up earlier than expected time! Wonderfuuullll! My food was ready when I got there! Food was amazing! Tips were fresh and tender! read more

Great food, great location, easy access, and reasonable prices. I used the online order option to purchase food, which was available when I arrived. read more

Foo is ok could be better. Service for unprofessional. They need a class in customer service. Atmosphere is haphazard. Who wants to stand up for more than ten minutes??? read more

I purchased the Turkey Tips and they were very delicious. I will get them before the pork Rib Tips. I had purchased them before and glad that made that choice. They were very good for our memorial day dinner. read more

This location has been going down! The prices are crazy high now and the quality of the food trash!! Very inconsistent with the taste!! This place needs to just close down!! read more

Rib tips were very good. Half slab also good. Sauce excellent. Fries were not well done and crispy as ordered. Hot link appeared to be deep fried and somewhat burnt. The link went into the trash when I got home along with the mushy fries. read more

I forgot to take pictures because my husband and I have been super busy these days, and today, we decided to give this place a try. We ordered a large tip, with mixed sauce on the side and fried okra. The sauce is delicious; the tips were tender and have a slight smokiness taste to it, and the okra was just as delicious. The only hang-up we have is that we ordered this online and when we arrived to pick it up, we had to wait a few minutes. Not terribly long, but after a long day, sometimes you want to get in and get out. Other than this, we will definitely be back. read more

Surprisingly very good. It was my first time. The wait wasn't long but it was a weekday and late afternoon.

This place is completely terrible. I was in the area and smelled smoked meat, so was tempted to give them another try, my last disappointing experience being well over a year ago. I understand that they had just opened, but again I was met with abysmal customer service from the guy behind the glass. I felt that I had somehow inconvenienced him by daring to order a meal. I order a tip/link combo and noticed that it had substantially increased in price (15 bucks for a mini tip/link lunch special). I got home to realize that my 15 buck only bought 1 link and about 5 rib tips sitting in sauce under some mediocre fries (no joking ). That is simply unacceptable. Do not order anything here. read more

Reviewed Thursday Night POOR SERVICE DETRACTS FROM GOOD FOOD I have patronized 3 out of 4 locations over the past 10 + years including Chicago Hts, 97th & Halsted, and So. Western Ave. Overall their food is good and their sauce is excellent; but sometimes the service is very slow. Visited the Chicago Hts location at 8:30 Thursday night and the service was slow and the person working the counter was rude, indifferent, and obnoxious. My order taker said 15 minutes and it took 30 minutes. Order taker didn't ask me what kind of sauce I wanted so I had to remind him. My order finally came with several other orders and he called a different ticket number than mine. I asked if the food in the carousel was mine and he stated: " Man, do you want your food or not?" How rude can you get? At this location I tried to call ahead, but no one answered the phone. I noticed while I was patiently waiting for my order, the phone would ring, but no one would answer. I did see the counter person on his cell phone though. I'm on the email list since I've been a patron and it seems none of the locations accept online orders at the present time. You just have to appear in person and wait. In the past even when they were accepting online PAID in advance with TIP orders, you still had to wait. Because of the bad experience last night and their disrespect for patrons time, I am unsubscribing from their email list. There are other BBQ spots where the food is equal to or better and the service is courteous and friendly. It pains me to give a poor review when the food has been consistently good over a long period of time. But that's why I'm glad there are competitors and hopefully the owners will step up their game. https://www.tripadvisor.com/ShowUserReviews-g35806-d16825093-r848089096-Chicago_Pit_Stop_BBQ-Chicago_Heights_Illinois.html# read more

This is honestly the first time I've ever left a review on yelp or anywhere for that matter...placed an online order said the order would be ready a hour later. Get here at the time for pickup wait led another 30 plus minutes. I wanted my money back but a sign on the window said no refunds.im still in the lot waiting ain't even tried the food yet idc if this the best food on earth they won't see another dime of mine...i gave one star cuz zero ain't on here smh read more

I have not been to the original locations so I can only go on this location as far as comparison. I found the sauce pretty good sweet with a sight heat. I got the half slab and a half chicken dinner. Dinners come with about 20 fries and a forkful of coleslaw and a slice of bread. The ribs were huge with the tips still on which is unusual due to the cooking time being different for a rib vs a tip. It was smokey and tender enough for me though: however, my husband disagreed. He had the chicken which he said he liked. I went on a Tuesday and he believes all BBQ restaurants sell weekend ribs before Thursday lol I didn't think that was the case here. It just opened and the line was around the block so I took my chances. If you are in the mood I would say check this place out. Highly recommend calling first although I heard people complaining in line that it was busy for a while. It was the dinner hour and it's new so take it with a grain of salt. Also , check your order before you leave! read more

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First time trying. The line was long, and after ordering 35 minute wait, but I'm still ok. I ordered a Large Tip, Large tip/ link Combo, and a Whole Barbecue chicken, cost almost 60.00, but ok. Food was hot, tips were done, and sauce was tasty; chicken not so. I paid 17.00 for a whole chicken, and this is what I got. They gave me a breast/wing that had been cut in half, the chicken tasted old like it was previously cooked, and refrigerated disappointment is an understatement. A whole chicken consist of 2 legs, 2 thighs, 2 wings, and 2 breast, and food that's not freshly cooked read more

Food was ok however the wait time was extremely too long even for a call in order. Once I did get my food, the fries were under cooked, very soft in the worst way. The Turkey tips were the saving Grace from making this rating a 1. A lot has changed since the pandemic read more

This is my second time ordering from this restaurant. I really enjoy the ribs. The ribs are smoky, meaty and the mixed sauce is delicious! I also tried the rib tip and hot link combo. The hot link is spicy and the rib tips do not have much meat on them. I will definitely be coming back for the ribs. The man taking the orders was friendly and helpful both times that I came in to place a in person order. I read the reviews about phone orders and will continue to make in person orders. The wait was only 20 minutes for my order of 3 dinners. read more

The sauce is simply amazing. The only reason it's not 5 stars is because even when you call in you still have to wait. Great deal on lunch specials which includes coleslaw and a beverage. The coleslaw gets warm in the bag which was a bummer. Several locations and the quality is the same throughout. read more

Chicago Pit Stop BBQ - Lunch Menu - Barbeque Near Me - Chicago Heights, Illinois

I want to give myself ONE STAR for continuing to put up with inconsistencies of this establishment. Why have a website, require payment up front (hits the bank immediately), then require the ACTUAL HUMAN who placed the order to come and pick it up? I ordered the food, paid online with my debit card, sent my son to pick up the order with the confirmation #, my DL, his DL and my form of payment and he had to drive back home to pick me up. Upon arrival, I'm asking why this was necessary and in the midst of me talking, the rude cashier interrupts, walks away and goes to get the manager. He explains, "This is for your protection". Then he asks MY SON for the same IDs, looks at them (not me) and goes to get our COLD FOOD. This entire ordeal started at approx. 6pm and we were finally able to get the food at 750pm. Questions to consider to be better: 1) Why not have a line for the people who called ahead or ordered online and a line for walk-ins?? Those who order ahead get a pick up time, but wait 30 min - 1 hr after arriving just to wait in line to say they pre-ordered and continue to wait bc the food IS NOT READY! I've waited over an hour after arriving at the time the order should be ready. Maybe a better question is, "Do you need more staff"? 2) If you've already taken my funds, who are you protecting other than yourself???? You have the money so if there was any fraud involved, it's too late for your protection! On top of that, my son waited 30 minutes in line just for this experience. How about you stop having a poor man's mentality as a business owner, set up a secured website for YOUR protection, and simply ask for the method of payment and the confirmation # for pickup? 3) Why does it take days to see the refund on your debit card if you request a refund out of frustration from Q1 and Q2? Seems to me that you're making sure YOU are protected! You immediately take the funds for the orders, give people hell to pick up the order and make them wait forever, then make them wait days for a refund due to your poor policies and service. I've seen the frustration of others and we always ask ourselves, "WHY DO WE CONTINUE TO PATRONIZE THIS PLACE"??? Do better please..... read more

First of all, how can you discontinue a website in order to provide a review? This was done on the page of Chicago pitstop in Chicago Heights. On March 9, I placed an order for a rib tip and a rib for a rib tip and hotlink dinner. I literally live five minutes away. The only thing good on this dinner was the sauce the hot links taste spoiled the rib tips were hard and chopped very thin. The fries were old and cold and hard. I waited in line for 25 minutes. other orders were being completed. There was no reason to receive food that was prepped way before a customer placed an order no reason for hard rib tips. this place is a disgraced and should be shut down, taken peoples heart on money and they can't even eat. The food is a disgrace to the community and to the customers stop patronizing this place. read more

So I want to explain why it is EXTREMELY difficult to support our own. Busy signal forever, rude lady picked up (yelling might I add) how they didn't take phone orders. I asked if online was ok and her response was you can try and abruptly hung up. My husband still wanted to proceed (cause I was done) we placed an online order and revived a pickup time of 1hr. Arrived a few minutes past the provided hour wait time and just to let you all know, it ended up going on 2 hours of STILL waiting on food. Husband gets to the car, thank God he looked in the bag before we pulled off. They had only given us 1 large tip dinner instead of the 2 that we PRE-PAID for! Safe to say I will not be returning. It doesn't even matter at this point how good the food may be, no one wants to receive service like that when spending their hard earned dollars. PLEASE DO BETTER! read more

RUN THE OTHER WAY!!!! I called in an order It wasn't very busy and only 1 person in line in front of me, the wait was over 15 minutes no one came out to acknowledged us in line and when someone finally did came out no apologies no nothing when I get to the register I was told my call in order isn't ready because they don't make your order until you get there regardless to you calling your order in. what is the point of calling in if I still have to wait. Customer service is horrible when I asked to speak to a manger I was given a number to call a man answered the phone when I asked who I was speaking to they responded by saying mr pitstop they were rude and disrespectful and didn't want to hear shat I had to say. i refuse to spend my money for poor customer service I will not be returning to this restaurant. read more

It very strange that they make you pay upfront on the website and then make you show the card you paid with in the restaurant again. If that's the case you should add that on the website to save people time. read more

Finally, good bbq! This joint is new in Chicago Heights but it already seems to be a hit with the locals. A full parking lot every time I go. And here's why.... Good 'Q'! Simple as that. I have only tried the ribs so I'm only vouching for those. Good smoked, slightly porky flavor with a sweet mild sauce. Delicious! Good portion sizes. Decent prices. Fast service. Definitely a must try. read more

Chicago Pit Stop BBQ - Large rib tip with fries - Barbeque Near Me - Chicago Heights, Illinois

The food is fine. However ordering it is a hassle. I Ordered online, still had to wait 20 minutes when. I arrived. The ordering system here in person and online are terrible and need to be reevaluated but it seems like they do not have the will or the equipment to get their operations running smoothly and efficiently to meet the demand. So many people support this establishment as it is one of the few in the area that is black owned, however the long wait times (even ordering ahead) and defensive/dismissive staff will see customers stop coming read more

I frequent this place quite a bit, and I love to support black businesses, however, Pit Stop is a place where they need a dose of "just be nice and considerate" of the customers! I mean with all the rib joints in the city, I don't get it tyst they think the dollars WE work hard to support dint mean nothing. I'll get to the good, but I don't understand why I have to "pray hard" prior to ordering here. I would invest in hiring the TV host The Proffit to get this place operationally efficient! Stop taking call in orders if it means nothing until a person comes in. Secondly, plan your output for the day to be able to manage the orders. Thirdly, treat customers kindly. The young girl placed my ticket in the wrong place and so after 45 minutes, I mention it and was treated rudely only for the manager to admit the mistake! Nothing offered for the inconvenience at all! So I waited another 29-25 minutes. The food is awesome. Very good, tender and delicate flavor, so my suggestion, a little kindness and understanding will get this place to rave reviews! read more