Here is the settlement that they wanted for us to get our $ refunded...basically for me to take off…read moremy review....HILARIOUS!! STAY AWAY FROM THIS SHADY COMPANY 6/4/2009 This document is to address the dispute and settlement between Empire Limousine and *****. Empire Limousine agrees to a refund of $270.75 for services rendered on May 16, 2009 on the condition of the following: There will be no disclosure of information by any and all involved parties regarding service and incidents pertaining to 5-16-09. All conditions of this settlement are confidential and are not to be disclosed to any third party. This is including but not limited to internet review sites, radio, television and print media. Any existing disclosure must be eliminated before this settlement will be paid out. If there is a breach of this settlement, this dispute can be tried before Illinois courts and Illinois law will be applicable.

Not a huge fan of Empire. I booked them for my wedding and the process for securing a shuttle bus…read morewas relatively painless. I spoke with someone who turned out to be the sales manager and we discussed the size of the bus I needed and for the 8-10 hours. I had a specific budget in mind and they came in under that figure so it was a fair price (specifically in comparison to other companies I called). I wrote down the quote and the guys name and called back a couple weeks later to book. The woman on the phone did not quote me the same price so I told her to speak to her manager who gave me the specific quote. He said he would honor it, I gave them some general info about the pickups and dropoffs for the wedding day and put a 50% deposit down. A week before the wedding I hadn't heard from them about the final payment so I called and made it myself. No biggie, but I figured they'd call me to confirm things for the wedding, so that was a bit eyebrow raising. Fast forward to our wedding day and the bus was on time and the driver was initially courteous. We were expecting some hotel-type 23-person shuttle bus and low and behold the thing that pulled up was a really nice swank limo party bus with flat screens, mini bar (no alcohol but bottled water) and a bumpin' sound system that we cranked up. The whole wedding party was very excited that we got this bus. The wedding party loaded with the photographer and videographer and we went on our way to take pics in the city before the ceremony. The bus driver knew his way around and got us to the first couple spots in no time. We decided to take some pics around S. Michigan Ave., specifically by the giant bronze legs/feet statues and the area around that. The bus dropped us off and the driver said he'd be back in a couple minutes. We take our pics and the bus is nowhere to be found. We decide to take some more shots and my wife and I venture off with the photographer to take some other interesting shots. No bus. I call him - no answer. We take more pics. I call him. No answer. We were on a strict schedule to get back to the hotel in time to freshen up before taking the bus to the ceremony site and the driver just disappeared for 45 minutes. He finally picked up his phone and said he'd be there in a minute. 10 mins later he arrived. We go to one more spot and then luckily get back to the hotel on time. After this episode things got back on schedule. The bus was waiting for the wedding party at the hotel and we took off to the ceremony site and told him to come back once more to get the other group of hotel folks. On his way back he was a bit late but we're not sure if it was his faulty (he took a circuitious route to the ceremony - my route was faster) or people were straggling behind at the hotel. Anyway, everything is good and after the ceremony is over he takes people from the ceremony site 3 blocks away to the reception site. At some point before dropping us off the reception I talk to him about the schedule for the rest of the night. I tell him to be back around 11 to take folks to the hotel and then last trip is at midnight back to the hotel for my wife and I and friends and family coming back to hang at our suite. He says he's off the clock at midnight but he'll wait and take a group back right at that time if we take care of him. This is my wedding night and I don't need to hear that. 20% gratuity is included in the contract and for him to take a couple extra mins to take the last group back is standard procedure. I don't need to hear that I should take care of him (i.e. an extra tip) for doing something standard is his profession. I forgot to mention that earlier in the day he asked for my driver's license and the credit card I used as he need to make an imprint. I hate doing this even when the pizza guy comes because I think it is unnecessary and makes me wary security wise. However, this is done enough that I know some business need to do this when you pay by credit card over the phone. Anyway, he sticks around and drops us at the hotel about 12:15. I'm waling out of the bus and he's waiting there for me with a "tip me" face. I say thank you and head to the hotel door. He flags me down and hands me my credit card and license (I totally forgot he had this all day!) and gives me a look like "c'mon buddy where's my tip". I say thank you and walk away with my wife. The look on his face was priceless but he should no better. I don't appreciate him asking for more money and then giving me these looks. All in all Empire was not that bad but I'd definitely shop around some more next time. I made the mistake of not reading Yelp reviews beforehand, which might have swayed me away from Emprie. I'm lucky things worked out for the most part.

Impeccable service! Our driver Tohgi was on time , courteous and went above and beyond to get us to…read moreeach destination. Booking was easy, clear and straightforward. I recommend this service.

Amazing Service,Beautiful Vehicles and very Safe. Eric was…read moreamazing,The Limo was super clean and luxury. Will definitely use them again. Thank you,Deluxe Chicago Limo

Just used Millenium Chicago for our staycation to the city this weekend! Wonderful experience!…read more They were timely, their vehicles were brand new and completely luxurious! Best of all the price included EVERYTHING, even the tip! There were no hidden fees and extra charge for wait time! They were fully dependable and reliable! I highly recommend! I'll continue to use them going forward. LA Little

Wouldn't recommend, late to pick up and we couldn't find them when we left the venue, so we were…read moreforced to take the hotel shuttle back to our hotel. They also couldn't even greet guests when boarding the bus...all and all a buzz kill.

I was initially excited when I found this deal on Groupon for my first visit to Chicago. Planned a…read morespecial birthday treat for my child. He'd get the VIP treatment touted on the Chicago's Finest website, sounded great. After purchasing the deal I called to schedule our pickup immediately and was treated rudely by David from the get go. "Is this part of the Groupon deal? You'll have to call back later, we're slammed." Okay, so I call back, schedule pickup and was told that a confirmation would be sent to my email. I waited 2 days, no email. I called again and again, David was very bothered by my call and assured me that I'd get the email. I might add, I was forced to leave my credit card info so that the tax and gratuity be paid in advance. Day of pick up, we had to wait for the driver rather than other way around, so much for the VIP treatment. The driver was cordial. HOWEVER...HE TOOK US TO THE WRONG HOTEL. EVEN AFTER I QUESTIONED HIM, HE ASSURED ME HE WAS CORRECT. I HAD TO PAY A TAXI TO TAKE ME FROM THE WRONG HOTEL TO THE CORRECT HOTEL THAT I HAD ALREADY PAID TO BE DRIVEN TO. I've called and informed David of this mistake. I've left emails for David as well in hopes that he would make it right. I paid the gratuity in advance per policy. I am not looking for a free ride, but the deal + gratuity was not worth the money after having to pay another fee to get to the correct hotel. I would not use this service again as the customer service and being made to feel like I was bothering David by scheduling and paying for services before they were rendered is unacceptable.

We rented a 7-passenger SUV to transport our wedding party + photographers from hotel to photos to…read morevenue. I'm very glad that we went Chicago's Finest -- saved us stress and money! I made the reservation over the phone with Dave, who was helpful and efficient, and he e-mailed me the quote and later follow-ups promptly. A few days before the wedding, I called Dave to change photo locations (North Avenue Beach decided to host its first ever polo tournament...) and timing, and he again sent me an updated quote straight away. Mo was our driver, and he was super professional and friendly. We kept in touch with him via cell phone. And most importantly, he was PUNCTUAL! Yay!

I have been using Tigerz Limo for years, they have always been professional and punctual all the…read moretime. I highly recommend this company for all your transportation needs.

I was very impressed with my overall experience with King Transport. Very shortly after I…read moresubmitted an inquiry online I received a call. I never have my phone attached to me partly due to so many spam calls so I missed it. I appreciated I received a text as well. Once we connected on the phone I knew I made the right choice from chatting with the owner. My ride arrived a little early which I always appreciate and how I am. Personality-wise--Curtis felt like a friend. I highly recommend King Transport!

call them before two hour in rush hour so that u will have an option if they don't show. i called…read morethem to pick me at 5:30pm nobody show up till 6:38pm and when i call them back they didn't pick the phone. what a service? i have to pick my baby form a daycare till 6:30pm i called a friend and they pick her not picking the phone is not the way of a good service , atleast tell that u can't make it so that ...anyways angry with the service

I used this service once before. It was good. The rate was pretty reasonable as well. I was able…read moreto get a taxi right away!