My sister's wedding took place at the Chicago Illuminating Company. Overall it was a success! The day was beautiful and the final vision was as my sister had planned it. Although, there was a major issue that happened that is worth mentioning if you are considering planning an event here. It resulted in a lot of unnecessary stress, additional trips to the site, more time and phone calls than needed and an unnecessary anger and defensiveness on what should have been a stress-free and totally enjoyable day. Martha, the owner, is a strong business person with a clear vision of running a great company in a fantastic location but, sometimes a person's greatest strength can also be their greatest weakness.
There were many parts of my sister's wedding planning that went well in part because of Martha. She is intelligent and I wish her nothing but great success. But, her interpersonal skills as well as accommodating the vision of the planner does need some work.
Another client of Martha's had a tent erected in the courtyard for an event that was following ours. She mentioned this to my sister 2 days prior to the wedding like this "I have a wonderful and beautiful tent for you". My sister didn't understand because a tent was never in her vision. However, my sister, being accommodating, gave it some thought, but ultimately decided against it. It was going to be a perfect day and not one rain cloud predicted for that day. Martha continued to insist that she use it. "It was a wonderful opportunity." We understood, but there was no reason for it and we loved the outdoor space as is. The courtyard was part of the reason that the venue was selected. We realized that she was hard selling her on the tent because Martha didn't want to take it down and put it back up. I'm sure this was inconvenient and costly for her, but certainly a central part of doing this business. I believe Martha was hoping that it would rain so waited until the last minute to tell her. She knew my sister didn't want it otherwise she would have mentioned it earlier in the week, because come to find out, that's when the tent was installed.
I don't blame her for trying to sell us on the idea of the tent because, why not? But after we graciously declined, she wouldn't take no for an answer. We continued to respond to her numerous emails and calls and repeated that the tent was never part of the plan, we never were considering it and that no matter how much decorating she would do to it, we simply didn't want the tent. This did not stop her. We even went to the venue the day of the rehearsal dinner to see it because she was so insistent, and thought let's give it a chance because maybe we're not understanding something. It was a nice tent, but obstructed the beautiful sky and lovely courtyard greenery. I, then, called my sister's planner from the venue and said we are still not interested, please let Martha know. I thought that would finally end it.
To my surprise, Martha called me after I left the venue and tried one last time to push us into using it. I had to keep repeating over and over, in a professional manner, that we didn't want the tent. She started getting defensive. I felt like she even yelled at me at one point and mysteriously said she couldn't hear me on a phone call that was "breaking up" when I had to become very insistent that this is the end of it. I don't want anymore calls or emails because the wedding is tomorrow. This discussion is over.
So it was finally settled. The tent would be taken down for my sister's wedding meeting the original vision. It really was the MOST beautiful day of the entire year with gorgeous weather, everyone was relaxing and enjoying our perfect day - I thought this issue was resolved.
Unfortunately, Martha still felt a need to mention the tent to me one last time as the wedding party arrived one hour prior to the ceremony. She came to me and said "see I took it down and I will have to put it right back up". She is forgetting that this really has nothing to do with my sister's event. It's the cost of doing business. Luckily, I was able to bear the brunt of this and my sister, the beautiful bride, was not distracted with this nonsense.
Do I recommend this venue? Yes, many things about it are terrific. Do I caution you about working with this business? Absolutely. We had a great team of people working on our event and in spite of this tent situation, it all came together perfectly.
Stay strong with your convictions and your vision will also be realized. read more