I found this salon on Groupon while searching for a place to get highlights. Unfortunately, my…read moreexperience was incredibly frustrating from the start. I attempted to book an appointment by calling the listed number several times over multiple days, with no luck. I even submitted a message through the website, but never received a call back or email response. It was very difficult to get in touch with anyone.
Eventually, after almost giving up, I finally reached someone on the phone. The stylist who answered came across as rude and dismissive. She told me the next available appointment was Saturday at 10 a.m., and when I agreed, she added, "If you're not going to come, you need to tell me the day before because I don't want to waste my time." That comment felt unprofessional, but I decided to go ahead anyway, even though the salon was an hour away from me.
On the day of the appointment, I arrived 10 minutes early but couldn't find the specific suite, as the address provided didn't include that information. I called for clarification but, unsurprisingly, got no answer. After walking around and finally locating the suite, I was told to wait outside until exactly 10 a.m.
When I was finally seen, I explained that I had purchased the Groupon for partial highlights and a haircut. I also showed reference photos for the color I wanted, not expecting an exact match, just something similar. However, she immediately started telling me she couldn't do what I was asking, claiming it wasn't technically highlights, or that I'd need to start over with a single-process color. She said she could only do a touch-up on the top and wouldn't touch the rest of my hair.
I've had highlights done many times before and never encountered a stylist who flat-out refused to do the service, especially when the request was reasonable. At that point, it felt like she either didn't want to do the work or wasn't confident in her ability to do it properly. I paid for highlights, not a root touch-up.
Given how uncomfortable and uneasy I felt, I decided not to move forward with the service not even the haircut. When I told her I was leaving, she accused me of being rude, and I told her honestly that her communication and attitude had been extremely unprofessional. She then began yelling at me, which only confirmed that walking out was the right decision.
Afterward, I looked up other reviews and saw several similar complaints about her rudeness and poor quality of service. I would much rather waste the drive than risk having my hair ruined. I do not recommend this place. Save yourself the stress and go elsewhere.
