Great service! Quality vs price was great. I recommend the chair massage, but the foot massage is also awesome!

I waited for 45 minutes for chair to be open but another therapist took a walkin ahead of me. When I brought this to the attention of my therapist, he acted like he could care less. This could happen to anyone. read more

So, I go here pretty often and it's always a struggle. The main issue is communication. It's difficult to convey to the massage therapists what you want and there are often misunderstandings as no one speaks English well. Today, I came in and they were full. I asked how long until I could get a foot massage. The person at the desk held up a timer saying 20 minutes. I asked if I should sign in on a sheet or anything and they said no: I pointed to a chair right outside and said I'd be sitting there. I set a timer and came back in when it went off. They acted as though they had never seen me and started service on 3 new people. Why did they tell me yo come back in 20 minutes if I'd need to wait an additional "who knows how long" to get served? I told them that they had just told me to come back in 20 minutes and they all looked at each other, speaking only in their language, and ignored me. They just lost a regular. read more

Tremendous. Simple, convenient, and the service is excellent. Ask for the reflexology massage (similar to acupressure): chair and foot are fantastic. I find 30 minutes, either or both, is enough to keep my joints and back in reasonable condition; it is a bit like doing yoga, but easier! Super-handy location for after work, and great value. Caring, helpful, and highly professional staff and owners. Definitely recommend. read more

I took my friend to get a foot massage for her birthday. This place did not disappoint it was very relaxing and they do a great job on the foot massage. Would definitely go back! read more

Had some shoulder pain from over doing it so I went for a 20 minute chair massage. I specifically asked the lady for focus on my right shoulder and arm. Didn't happen. I had to repeatedly ask for less pressure and said "too much" several times to try and communicate it. I'm not sure how much English she spoke, but one word she definitely did know was "tip" and asked 3 times for it. I thought $25 for 20 minutes was plenty, especially when I had to tell her numerous times she was using too much pressure. I'll save my tipping for when I get excellent service. read more

Visited chi massage in the mall today for the very first time. The massage was okay nothing really to get excited about. The thing that bothered me the most was when I went to pay I didn't even get my money out of my pocket and she was already asking me for a tip. I understand that most people and places want tips everybody likes a little bit extra cash but when I asked her to give me my change back she started arguing with me that I should give her a tip. We went back and forth a couple times finally I just walked out of the store I'm not going back to this location ever. I highly recommend you avoid this location and find some other location that's professional and customer service oriented. read more

Cindy is the best massage therapist that I have ever had. Her energy and technique is amazing. My shoulders and lower back were killing me and Cindy knew exactly how much pressure was needed in the spots where my muscles were really tight. I have been having massages on and off my whole life and have never found anyone as incredible in their skills, knowledge and compassion. I highly recommend her! read more

Great experience! Clean & tranquil. I went there Friday evening having neck and back pain. I asked for strong deep tissue massage by the gentleman there. The next day my pain was better and with that said I had a good pain free weekend. I liked that he used pressure points on certain areas. I also had a 10 min foot reflexology after the body massage. Next time I'll do a much longer foot reflexology because it was amazing. Can't wait to go back! read more

Went today with my partner and we both feel nice and sore. We were quickly escorted to a double room. The price is 10$ lower than the average in gainesville at 35$/30 minutes. While our massage was SO AWESOME, the ambiance needs work. I didn't like that they didn't let us take our time to choose what service we wanted or inform us what the service included (neck, shoulders, and back only!) Overall, if you want to kill time at the mall or to quickly work out the knots in your neck area it's a nice stop read more

This is not the same company that was located near Starbucks until 10/2017. My wife is Thai and we have only had full body massages in Thailand but decided to give this place a go... amazing! You definitely want to communicate upfront any concerns with deep tissue issues you may have had in the past. I recently had elbow and Carpel tunnel surgery, I just through it in the mix, "can you massage these scars?" Which I should have been doing but who has time? Great time with my wife, humorous staff and very clean. If you are shy, just scream "I don't want to get naked" lol... but wear comfortable shorts and tanktop. Give yourself a treat. read more

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This place was the most unprofessional and time wasting massage place i have ever been too. I called ahead and asked for a room to get a massage because I have my newborn with me and I was not going to leave her alone to get it done, the man on the phone told me that they had a room available and i let him know i was on my way and would be there in about 20 minutes (as i live on the opposite side of town) and as i arrived i wasn't greeted and waited about 15 minutes for anybody to come out when finally a man came in after i did and after hearing how long i had waited, he was yelling for somebody and when a person finally came out i asked for the room as i had called ahead and the manager behind the desk was telling me he had no idea what i was talking about that nobody had called. A little frustrated i had asked for a room once again and at first i was told that they didn't offer that, which confused me, but then after ignoring me and then greeting and talking to the man behind me, he got the man set up with everything that he had wanted and then told me it would be 30 minutes for a room. So, I told him i was going to walk around and that I would be back in that time frame. Well, when i got back i waited another 20 minutes and once again I am told that it is unavailable, but was given the option to "go back one at a time to the room" meaning only one person at a time, which was a problem for me because i had my child with me and was NOT going to leave her alone in the front. After all of the frustration and the hoops they put me through i decided to leave after wasting my time. i do not recommend this establishment to anybody and i would honestly go anywhere other than this place just on my rude employees they keep alone. read more

Called ahead to get a couples room, we drove 20 mins and when we got there said oh sorry we didn't know know if you were coming, told us to please wait 30 more mins and come back. It's now it's going on a hour and still nothing is happening read more

Pros: Therapists have experience. Relatively zero wait times. Cost is relatively economical for massage places at $1/minute basically. Cons: Located next to children playground in the mall leading to less than desirable background noise. No discounts/room to bargain for frequent patrons. Overall, would return. read more

I saw the table for it in the mall hallways and decided to give the chair massage a try, however I wasn't in the actual Chi Massage store, just a vendor stall. I did the 10 minute and it was $12. The guy did an amazing job getting the months old knots out of my neck and shoulders. I am beyond happy and feel great even just with 10 minutes. I would definitely go the chair massage again. read more

Awesome place, if they would shut their doors so it would be quiet i will change this to a Five! The service, staff and treatments are amazing. Just please, please shut the doors! read more

Excellent massage every time. These guys are really good. I usually have the chair massage. Never a complaint. Recently had a table massage. Awesome. read more