I have been coming to this chevron for over 15 years. I love coming to this store, the service is truly amazing and the employees are typically fast, efficient and very helpful. It hurts me to have to make a complaint such as this, I feel I have to do it this way for several reasons. First the store manager is rude, he always acts like he is fixing whatever issue you may have. What he is really doing is bumbling and backpedaling with everything he says. I only say this as I have had several issues with the carwash denting my vehicle or just plain not working. This man belittles you when he speaks to you, maybe it's just because I am a woman. Who knows for sure, but it is why my complaint will come here instead of personally making it in the store.
Today, as I do every Sunday, I came to wash my vehicle and vacuum out my car. The vacuum ate my quarters and did not start. I went to enter the store to let the worker know what happened. Before I even made it in the door fully, Sara the worker said to me very sarcastically, " I bet the vacuum took your money again, why don't you go somewhere else, I'm done refunding money to you" she then took out .50 cents and tossed it on the counter. The vacuum costs .75 cents. She then told me to find a new store to shop at and that I wasn't welcome back. I had not even gotten a word out during this whole exchange. I was so shocked by the whole encounter that I just turned to leave. As I was walking out the door I overheard her call me a "cheap a** wannabe ni****." I am furious writing this. I have never been treated so poorly. Four years ago I was in an accident that severely damaged my brain, I replay the day before the accident out of habit. This store is part of that habit. I cant stop myself from coming to vacuum my vehicle, but this was so embarrassing, in front of a whole line of other customers.
I don't understand how someone can treat someone else that they don't even know with such disrespect, how can a company all about customer service employ someone like this? read more