This place says it's open I get there and all the pumps are off and a closed sign is on the door…read moresaying 6am!

I brought my truck in to today to get it washed. This place has always been a good. However as of…read morelate they have been slacking with the cleaning. I bought the expensive wash thinking my car would come out clean but instead I still had the bed of my truck with crap in it. I think I will be taking my truck elsewhere.

I've been filling up at the Costco Gas Station on Carmel Mountain Road for a few years now, and…read moreoverall it's a solid place to buy gas. The fuel is high quality, the pumps move quickly once you're at them, and the station is generally well organized for the volume of traffic it handles. The biggest advantage is the value, but it's not always the bargain people assume. Some days the prices are noticeably lower than nearby stations, while other days they're only about average for the area. The same goes for the lines. If you time it right, you're in and out in just a few minutes. If you show up during peak hours, don't be surprised if you're waiting 20-30 minutes. That said, the attendants do a good job keeping traffic moving, and the station itself is well maintained. Overall, it's still one of my go-to places for gas, especially when I can avoid the rush. Just pick your timing wisely, and you'll have a much better experience.

Gas is gas. Prices…read moreare reasonable for the area. Never too busy when you come either super early or really late before close. Quality is what is expected. Service is excellent if ever you need assistance. Be back soon.

My car battery died right after the wash was finished. Two of the guys working there helped me out…read morewith a jump start. Saved me from tow truck misery and expense. It was today, April 16.

I'd give this car wash no star if I could. I have a brand new Tesla. Came in for a hand wash which…read morethey charged me $64 which I didn't mind if they did a nice job. After leaving the guy a tip I just drove home because I literally live 2 minutes away. I came home and I had to wipe off a lot of excess water. Then as I was examining it further, I found the side of my doors still dirty! I looked at the interior and there were still drink residue they didn't wipe and they didn't even vacuum chairs thoroughly. I was very upset. This has got to be the worst car wash I've ever had. Richie and his customer service was very rude when I drove back and asked them to clean the side of my door. He didn't do it and said I had to pay extra and then he said I don't have to come back if I don't want to. Trust me you do not want to go to this car wash.

Got my car detailed today. Initially drove by to check out prices. Raul, an attendant was amazing…read moreand kind. I left my car there for them to call me once it was done. I chose the $89 interior. The detailing was good for the most part. Just some smudges left on the back of the driver seat and out side on the side view mirrors. Nonetheless, satisfied with the detailing. However, I will not be returning. What's keeping me from going back is the attitude of Joseph. Got a voicemail that my car was done. When I got there, Joseph and another young male attendant were at the register. At first, both were friendly. The young male coworker jokingly commented that if anything was wrong with the detailing, to remember and blame the name Joseph. I also forgot my ticket and apologized. The young male attendant also jokingly said something along the lines of no worries people forget things all the time, while pointing at Joseph. Joseph ran me up and asked if I wanted cash back for a tip. I agreed. Joseph indicated it would only take debit. Now, I travel light and for the most part only carry my MagSafe phone "wallet" which holds three cards: my driver's license, a credit card, and my Costco card. I did not explain this, as I do not have to. I simply stated, oh sorry I only have credit. This is when the attitude and demeanor of Joseph flipped a 180. He said something "oh that's fine, my guys are getting stiffed". He also said something that I needed to tip. At this point I held my tongue. Joseph and I walked to inspect the car. On the way out, the young male attendant and I made eye contact and he kind of just shrugged. On the way to my car, Joseph continued. He said "for next time, you have to tip". Saying that the note (or ticket) said I had asked for "please do a good job" which requires extra detail and attention, and calls for a tip. After inspecting, I told Joesph, that they in fact did "do a good job". I didn't say anything else as I didn't think I could reason with Joseph and at this point I did not want to tip based on Joseph's behavior. Another note, when I turned in my car and keys, I never left a note or request to "please do a good job". Don't know if this is just a tactic to guilt trip or force tips, but I did not make this request. Needless to say, I will not be returning here due to Joseph's attitude and trying to strong arm me into tipping. Again, I was more than willing to tip, but his attitude completely took that away. Instead of paying his guys a livable wage, he attempts to force a tip from customer and indicates I am stiffing them if I do not comply. Completely unprofessional behavior that ruined my otherwise good experience here.

I recently had a disappointing experience at a Chevron location while attempting to redeem a…read morewinning ticket. The salesperson was unable or unwilling to locate the barcode and instead of assisting or asking for help, responded rudely and dismissed the transaction altogether. What was most concerning was the behavior of the supervisor, Joseph. Rather than stepping in to resolve the situation professionally, he reinforced the dismissive attitude. As a supervisor, he should be setting an example of customer service, patience, and problem-solving--not contributing to an uncomfortable interaction. Customer service positions, especially in environments like gas stations, require basic courtesy and a willingness to help customers. In today's climate, it's especially important that staff interactions do not come across as disrespectful or dismissive, as this only adds to existing tensions. I hope Chevron will review this incident, provide additional training, and more carefully evaluate the individuals placed in supervisory roles. Customers deserve respectful and professional treatment.

I've had experience with this company before, but the experience at this location stood out in a…read morevery positive way. Despite how busy the team was, the manager immediately acknowledged me upon arrival and took the time to communicate professionally and respectfully. I believe the day manager's name was Jack, and his level of professionalism and attentiveness truly made an impression. Exceptional customer service is rare, and in my opinion, it is just as important -- if not more important -- than the service itself. This location demonstrated exactly what great customer care should look like. Thank you for the outstanding experience.

The people working there are not customer, friendly, even the manager. I think they're all should…read morebe fired. There is a mentality that reaches from top to bottom. Makes customers feel like they're walking into a shit hole.

This review is for the SOAPY JOES located at the Chevron…read more Well there's soapy water and complimentary air fresheners as is typical but other than that... wayyyy too crowded. The vacuums are at 50% - meaning every other possible nozzle does not have a hose. Not only are they lacking in number of hoses, the ones they do have in working order perform as enthusiastically as a after wife 20 years of marriage. Come here if you need to wash some annoying bird crap off your car but try to come at an off hour.

MISS LEADING GAS PRICES…read more The price shown to people driving on the street are the prices shown with a car war wash only. Absolutely sketchy way to do business in this hard economy.

This review is for the smog check service only. Pros:…read moreFriendly (on phone & in person), informative, fast, reasonably priced, good location, easy to find and easy access Cons: No seating indoors At least there were chairs set up in the shade, but that wouldn't help much at midday in 100° weather (go in AM!).

This place needs more credit for what they provide to the community…read more A clean gas station that is bright and safe. Reasonably priced gas, drinks and snacks. A convenient location not far from the freeway. Definitely worth the visit for me. I fill up my Jag, X5 and Lexus here on rotation and with their premium gas. Be sure to sign up for their rewards program to save on every fill up. Thanks Shell RB for taking care of me and my rides all these years!

Excellent service…read more Very convenient somce it's located just off the freeway exit. Prices are decent and they are always fully stocked.

The lady working at the gas station this morning needs to re-learn authorized forms of…read moreidentification for tobacco products because she tried to tell me that a military ID was not acceptable form identification any longer since 2020 however state law states as long as the service member is 21 years of age or older and the id is not expired. It is still aan acceptable form of identification when buying age restricted items luckily I still had my drivers license on me, but the employee really needs to learn to read up on authorized forms of identification.

Honestly they've must've sorted out whatever happened with their training because the customer…read moreservice is absolutely amazing. They even helped out my sister when moving heavy merchandise such as water bottles straight to her trunk when it became too much, even keeping the floors and restroom clean at all times! Only gripe I have is the people who attend there, God awful individuals who treat these poor gas stations attendants like trash over incredibly small mistakes-- honestly it's embarrassing when a grown adult walks into the store to have the staff pump gas for him simply because he couldn't read pump instructions. And might I add too, the pumps are kept spotless. I just wish the people who go there got it together and realize it's shameful to yell or disrespect the gas station staff. Other than that, 10/10 customer service, very helpful and understanding people-- even the manager was lovely enough to make my transaction smooth and fast which honestly surprised me.

Deli sandwiches are old, very stale and they can't NOT know that. Some weird people hang around…read morethis location even in daylight, they know in the store but they don't do anything about except hide or just stare to ensure they're safe. An Asian woman works there accused people of stealing money that she was given for register.....she just misunderstood it but tried to make a big deal and genuinely thinks people are going to steal tums or something. Someone give her a chill pill or put her in the back away from customers and ask her or others to clean the floors...worry about how sticky and filthy that floor is.

This gas station is absolute trash!!!!! It does not work!!!!!! It's been having issues for several…read moreweeks. Last Saturday I left without gas because I couldn't get it to work and the inside employee was no help in assuming I don't know how to pump gas. Today we noticed several pumps marked broken My husband used a different pump than I did last week and it would not work. We left & pumped at Shell instead!!! Get it together Mobile

This is a great gas station!…read more They had it all - hand sanitizer, paper towels, soapy water, and squeegee. Super clean and new pumps/machines. Pro tip: download the Exxon Mobil app and pay through your phone - takes a minute to set up but so convenient and secure!