The lady at the pharmacy that always answers the phone during the day is always very rude, very!…read moreMakes me upset because I'm sick and pregnant and I shouldn't have to deal with that! I don't understand why she's mean!

Cosmetics are locked up and the workers are on their phones while you're waiting 20 minutes. Looks…read moreas if people are hiring friends/family instead of qualified people.

CVS on 47th & R. Minus one!! Drive thru pharmacy sucks. Poor service and management. Get there 20…read moreminutes before lunch closing, 2 cars in front. First car leaves quick. Second car made it so it took 17 minutes and now when it's my turn," sorry closed for lunch" . Make the person move or go in like other drivers thrus. Poor decision making and management. Now I can't go back for another week since I am a caregiver and live 17 miles away, one way. Thanks for the ugly service.

Everything locked away. Gotta go find someone to help you. Takes additional 15 minutes in store…read more Waste of time for quick stop. CVS right behind right aid

NO! NO!NO! NO! NO! WHEN YOU CALL YOU CAN NOT TALK TO THE…read morePHARMACY PERIOD. You have to leave a voice mail like a dog and wait for your master to call you back when it's convenient for THEM! Yes, they call you back at their convenience NOT YOURS. Imagine that for a second ....... your frequent their business, choosing CVS as your provider for prescriptions and this is the level of customer service you receive. You know damn well they are making a profit having you as a patient. Makes WalMart Pharmacy seem like a shopping spree at Nordstroms. Who has time to wait around d all day for CVS to call you back??? Take your business where it's appreciated Rite-Aid. Ohhh wait they're out of business too. Due to customer support that makes CVS seem like Nordstroms shoe department. Will not waste my time providing them with business they they make a profit from. All the while CVS restricts open communication like I'm some dog!!!

This pharmacist refused to give her name so I took a photo instead. The pharmacy didn't mix my 11…read moremonth old daughter's medicine, so when I inserted a syringe to pull it, nothing came out but powder. I called the pharmacy to inform them and to replace the medicine but this pharmacist insisted they can only mix it. She said that "sometimes they're running around and forget to mix it because they're so busy" which made me very uneasy that they're so quick to make a mistake on a child's medicine and have no accountability for it. She continued on to say that she won't do anything but mix it, but You can't mix a medication that has been tampered because it risks the dosing being wrong. I went in person, as a different cvs told me they have to replace it as it's their mistake, and while talking to a completely different pharmacist, this one interrupted the conversation to again argue that they would only mix it. She refused to let anyone else handle the matter and told me to "take the bottles out of her face" while slamming them on the counter. I told her my daughter has kidney disease and any misdosing could cause serious issues and she showed 0 compsssion. This woman should not be in a field requiring so much responsibility and empathy. If your pharmacy made a mistake, own it, don't tell me it wasn't a mistake. Gaslighting a mother who is trying to do her best for her infant is the most disturbing way to abuse power.

The photo isn't right. This is a small CVS located inside a Target. And it's a gem. I used to go to…read morethe bigger 24/7 CVSes on the assumption they'd be more likely to have meds in stock and/or I might need a script filled at a weird hour (?) - but honestly for the most part, the big freestanding stores are kind of a nightmare. Long multiple lines full of sick patients, and overworked, unhappy pharmacists doing their best but they are grumpy, occasionally overtly mean. Anyway! This CVS Virgil is a cozy and clean location, where the lines are never too long. The pharmacists are friendly and helpful, knowledgeable. Even the automated text notifications somehow work better through them! Probably because the staff has taken the time to train their techs well? I've never even expected much in the way of customer service from pharmacies - but in modern times, basic competence and professional courtesy means so much, it can restore a bit of faith in humanity. I'm totally turning into an old lady, lol. Shout out to Carissa in particular. Thanks for taking the time to share your expertise, and to be so personable. You're a rock star.

This CVS review is not about the Pharmacy. I have never used it…read more We really like this CVS. They have the best stuff to buy. We just go down the aisles and have fun. Last time I was with my daughter and she bought me a foot spa that I just love. The price was fair and it works great. They have a great selection of make up and creams. They have toys and candy and a little food. The service is really nice and they will help you find things. They have a lot of stuff. Now, their prices are a tad high as are all CVSs', but it is easy to navigate, and it is always so clean. They will take something back if there is a problem and I love all the coupons that come with the receipt. I love their travel items. They are great when you are packing for a trip and they have a huge selection of them. You will like this one.

Today my wife & I waited in line for over 45 minutes. All we needed to do was drop off my wife's…read moreprescription. When I finally got to the window I handed the prescription to the young pharmacist. He told me that it would be filled in 2 hours which I was okay because I wanted to take my wife home. My wifey had surgery and she was in pain. We got up a 3:30 am and it was now almost 3:00 am. As I am getting ready to leave, another pharmacist comes to the window and tells me that my wife needed to come inside. He stated he needed to call the doctor and that my wife needed to be present. I explained that she was in pain and couldn't stand for long. Also it was raining hard. He then said fine then you need to come in or I won't fill it. I was so irritated at that fact that he was so rude and inconsiderate. Then again most of the staff at this CVS is the same way. So now I am standing in line for someone to help me. Finally the rude pharmacist calls me up and says someone will call the doctor who prescribed the medicine. My wife also called the doctors office and had the staff call the pharmacy. The rude pharmacist ignored me when I told him someone just called regarding my wife's prescription. I waited for 35 minutes inside CVS without an answer to my wife's prescription. The rude pharmacist was trying to leave to lunch without telling me the status. Finally he says ok the prescription is ready. You need to have you ID. Then he leaves to lunch without telling anyone where he put the prescription. Another pharmacist found it and they rang me up for own medication. There was one more medications that they didn't fill nor did they acknowledge was missing. When o got to my house they call to tell my wife the second prescription is ready. Talk about horrible customer service. I am considering to go elsewhere since they don't care about their customers.

Horrible customer service. Two of the pharmacy employees didn't have good customer service skills…read more I politely asked one of the staff members if they had a key to the restroom and he answered that he had to open for me in a moody tone. Then, I made line for consultation for my 9 year old daughter, and the same staff tried to help me. He probably couldn't help me so he told another staff member the symptoms to help me. That new staff member didn't even give me eye contact, she was leaning down picking up some items from the bottom shelve, and told me to go to a specific isle to look for over the counter meds that could help me with my symptoms. I expressed my complain to the manager and she said she would talk to the staff member. Hopefully, they improve their customer service.

This review is for the pharmacy department. I called them this morning to make sure I can come…read morethrough the drive through to purchase a Covid test because I am having symptoms. The person I originally spoke to was very pleasant and told me that yes, I can do it that way or through their mobile app. I asked again if it would be an issue for me to do it through the drive through and was told I can do it either way. When I pulled up to the drive through there was a different lady there than the one I had originally spoken with. She told me that she could not sell it to me and I would have to download the app and do curbside pickup. I explained to her that I had just called and was told it would be ok to do it this way. She was not understanding at all and I had to argue with her that I had just called to check and was told it would be ok. She ended up selling me the at home covid test but with an attitude. I'm already sick and feeling like crap, I made sure to call and check in advance and when I show up I get told something completely different. I tried to apologize because maybe she didn't know but she was not friendly at all and made me never want to come back to this location again. I did not make the mistake here, I spoke with the pharmacy department and got the okay. If there was a mistake made it was on their end and they shouldn't take it out on the customer but correct the employee. Very unprofessional and bad customer service.

These folks really like their jobs. This isn't something you can teach in a class. These employees…read morewere brought up right. They have old fashioned, good manners. Every time I go in, I get greeted with a smile, and a hello, and they say my name ! This is refreshing. How many places do you go shopping nowadays where they remember your name? Not too many, I bet. The prices on medicines, General merchandise, and food, are comparable to the Food 4 Less, right next door ! At the pharmacy, Freddie and everyone else greets me with a smile, and a hello, and my name, as do the other pharmacy employees. This Rite Aid knows customer service, and never disappoints on prices, and in stock conditions.

I'm here for my appointment for COVID booster & Shingrix shot…read more You click on a link that they send to you to let them know that you're here. There was a family of three ahead of me so I have to wait. Unfortunately my insurance didn't cover for the Shingrix shot here, but at least I was able to get my Pzifer booster shot. Now I just wait 15 minutes and then I can go home. Scheduling the appointment was easy. You just answer all the questions. I made this appointment about a week ago. Hope this helps you when you schedule your appointment.

Always ready to serve, help, and assist . Very accommodating. I'm very much satisfied and will keep…read morethis pharmacy forever

In the past 24 hours, this is my third time at this pharmacy. I recently got married and I did not…read morehave my updated insurance card. I had my old drivers license with my maiden name, and I had my current one with my new last name. My insurance ID number did not change. Nobody could find me in the system. I was advised they would not give me my medication until I got my insurance ID number. So on round three I went in today with my ID number. Today was the first time somebody told me there was two accounts and nobody bothered to check that. When I came in this morning at 9 AM there was an overflow of discarded medical trash. When I came in 4 PM it was still there and even worse. Watched somebody blatantly walk out of the store with stolen merchandise because there is no security. I don't know what's going on with this place in the last couple days but it's pretty disappointing.

The store is very dirty it looks like the carpet has not been vacuumed or cleaned in years, the…read moreshelves are poorly stocked just about all of them, and some of the employees not all are very unapproachable and rude in some cases in the pharmacy especially they don't say your welcome after you say thank you

The CVS pharmacy is quite far from my home and my work, but I continue going back because number…read moreone they have a drive-through and number two they know me and take good care of me. Especially the pharmacist Clarisse, she's so awesome and accommodating Definitely worth the drive

If I could give zero stars, I would. CVS Pharmacy is completely out of control…read more The lines are absolutely ridiculous--wrapped through the store, packed shoulder to shoulder, and barely moving. There is no system, no urgency, and no communication. People are just standing there, confused and frustrated, waiting for what feels like forever. This is not a one-time issue--it's every single time. This pharmacy is clearly understaffed, but more importantly, it is poorly managed. There is no triage system, no separate line for quick pickups, and no effort to move things efficiently. It's just chaos. And this is a pharmacy--people here are often sick, in pain, or just trying to get essential medication. What makes it even worse is that some of us don't even have other options. I would prefer to have my medication delivered, but my insurance does not allow it--so I'm forced to come here and deal with this situation. This is unacceptable, unprofessional, and honestly a health concern to have people packed into a slow-moving line like this. Management needs to take responsibility and fix this immediately. Do better.

The CVS inside Target had what I needed, including some cold prevention meds and protein shakes…read more Convenient for grabbing essentials while shopping at Target.

After a 6 hour visit to a local hospital ER, Doctor states that he will be issuing two…read moreprescriptions, I go to CVS Ontario Grove store where I have to wait 1/2 hour for one to be filled (no problem, I need it and am in severe pain) then another 1/2 hour wait for a consult? I explained that I just spoke to a physician, but they would ring up the RX. I insisted to pay but they still would not ring the sale up. They were very unprofessional, who made them physicians? They no nothing about my hospital emergency, symptoms, or history. I was handed my prescriptions along with the receipt all crumbled together, this is really disturbing. CVS if your reading this know that I will be speaking to an attorney about this incident