I used to come here all the time. This was my "go to" place for gas, snacks and lotto, mostly because of a convenient location, and I was probably spending at least $300 a month here, maybe $500, but not anymore, NEVER AGAIN. There's plenty of other great gas stations (Exxon, BP, Sunoco, Texaco, Chevron at Lindbergh to name a few) that are about as close to me.
So what was the straw that broke things for me? All I wanted was a bottle of water. Simple easy stuff right? I go inside, I grab my water. The guy behind the counter is an older looking guy with a graying moustache who is on the phone. Okay no problem, you can put the phone down or do two things at once, right dude? Apparently not.
I stood there and stood there while he yammered on with his buddy or lover or psychiatrist or whatever. I said excuse me, I just need to pay for this and go. He pretended not to hear me. I said excuse me again, pulled out some money and let him know that I really needed to get going. Still no response to me but plenty to whoever he was talking to as he held up the universal wait just a minute finger to me. That was when I told him that his priority needs to be taking care of his customers, not his telephone conversations. He held his hand up, gave me a nasty look and then turned his back to me.
So I told him that was it, he could keep his water and I was never coming back, he just lost a good customer. Needless to say, he continued to be far more concerned about his telephone conversation than the loss of a single customer.
I've been a very loyal customer of Chevron in general for years and I have to say that of all the gas stations, grocery and convenience stores I've been to over the years, this one easily ranks as one of the worst ever.
I wish I could say that the old adage that if you don't take care of your customers, someone else will, would ring true enough for this place that they either wake up and smell the 2 day old overpriced coffee or go out of business, but it doesn't work that way. There will always be enough people who continue to go there despite some of the highest prices and the absolute worst service I've ever seen. It might not mean much to you Peachtree Hills Chevron, but for what its worth, this is one customer you won't be seeing again. read more