I love the doctors here. The medical assistants are great as well. Hard to find good pediatricians…read morein the area and that's why I've stayed with this office. But the front desk receptionist/staff could use a class or two on customer service. Every time I call, it feels like I'm an inconvenience for her. I dislike her tone/attitude and just sets the mood for the entire appointment or phone call. Like others mentioned, you can stand there starring and there is no acknowledgement. I understand if you're on the phone, and can't put the phone down to talk to me (common sense). A simple smile or hand gesture to say it will be a minute would suffice and go a long way. Still trying to figure out if it's worth dealing with the front desk staff in order to have a good doctor.

I truly love the drs at pine pediatric. They are friendly and attentive to the patient needs. I…read morehave to say though, that the receptionist at the front is so rude. I always feel like she ignores me and does not want to be there. She is short with me and doesn't answer all of my questions. I hope they change her soon or I will consider going elsewhere.

good service, front desk asistant can be better, short wait, no sick anymore, nice and smat docterread more

Horrible I want to cash pay for a service my medical wouldn't cover and they continued to hang up…read moreon me when I'm try to get a service they provide!! Why wait for my insurance to reimburse you when I'm more than willing to pay!!! If I could zero stars I would

Way back when my daughter was 8 and at the end of third grade she started complaining about pain…read more Pain in her ankles and her hips were the worst. She was so young I just thought maybe growing pains? Maybe we needed to buy better shoes? Nowhere in my mind did I think something was really wrong. In the 4th grade we knew we needed to see someone and went to a Pediatrician in Bakersfield. Right away she saw there were multiple joints swollen and that we definitely had to get her to a specialist at Children Hospital Madera. Within a very short time they got us in and we were making the trip up to see Dr. Arce. From the moment we met him we felt at ease. He instantly started talking directly to our daughter, he was gentle, compassionate and really listened to everything she said. He saw pitting in her nails and multiple joints with redness and swelling. He ordered multiple test right away, and quickly she was diagnosed with Psoriatic arthritis and fibromyalgia. I would have never thought my 4th grade daughter would Have RA. This began our 8 year relationship with Dr. Arce. We made trips to Madera every couple months and we never complained. We all loved him and he helped her so much. I will never forget when he had the talk with us about finding a Rheumatologist in Bakersfield. She was going to be 18 and he is a Pediatrician. We all were so sad and I actually cried the last time we saw him. He helped my daughter so much. I know he is working out of a clinic in Reedly now, I think he still might see kids at Childrens. Just recently my daughter said she wanted to write him a letter, she is now 21. She wants to thank him for all he did for her. Unfortunately she never found a Doctor that measured up to Dr. Arce. We did see supposedly see the best in Bakersfield, he is in the room for a minute, you can't get an appointment and he doesn't listen to what you are saying. So Dr. Arce if you read this, you are amazing! We thank you for the incredible care you gave our daughter and we will never forget you.

Clean office with a lot of cute decorations for the kids. Each room has their own movie playing…read morewhich is nice also. The Dr was friendly and thorough. There aren't a lot of people waiting and they have a separate entrance for sick kids which is really nice.

My youngest who is almost 15 hasn't been to the doctor since before Covid. There was no point…read moretaking her just to get her sick in an office full of sick kids. I tried to make an appointment today. All of our records are in their computer, because they could tell me where I live, phone number, kids ages and names, etc. BUT since she hasn't been seen in 3 years, that's a new patient. Soonest appointments for new patients is February! Are you kidding me? If you actually cared about my child you wouldn't wait 5 months to see her and treat us like second class citizens. I'll never go back.

Thank the Lord for this lifesaver. There is finally a good doctor in Dinuba. I went to adventist…read moreand waited two hours to see a PA for the flu, and before that went to Alta Clinic but the doctor was TERRIBLE. I was looking on Yelp for a doctor in Fresno because I had an abscess on my leg, but came here because it hurt and I wanted to get it treated. I got in and seen SUPER fast. Dr. Narayan was so nice, talked me through the whole procedure and I barely felt any pain. He answered all my questions and really took care of me. I brought my daughter later for a fever and he got me back straight out of the waiting room as soon as we walked in and took care of her and diagnosed her with bronchalitis or something lol, Im not sure the name. Anyways he went and took her temperature himself and put tylenol in a syringe and gave it to her instead of waiting for the nurse, and even connected a machine to give her medicine. I really liked the attention he paid and how fast the whole service was. There are other doctors there too! I need to have my dad come here.

I was hesitant about going to this location. I always thought going to Urgent Care in Visalia would…read morebe better. But after calling a few places in Visalia and the wait times up to 3 hours I decided to take my son to Mountain View Medical. Very happy with the entire visit. I was in & out with 30 minutes. It is small but it was clean & well kept. The staff was nice & helpful not only on the phone when I called about availability but also when I got there. Most importantly, the PA was great! So knowledgeable, kind, didn't rush us, answered questions, very thorough. I definitely will be using this location for all unexpected medical needs. Side note: my son is feeling much better.

I've been bringing my kids here since 2017 when we moved to Fresno. My youngest was 4 and is now 12…read moreand my oldest 9 and is now 17. I think the themed office is super cute, one of the reasons I choose it here based on other reviews. They have tvs in the room and the lobby that play Disney movies, which my kids used to like when they were younger. The staff have always been super friendly while being here and the physicians are always attentive, and provide alternatives to suggestions or questions I have. The quality care received here has great bed side manner and prefer this location, even though there is a more convenient office location near where we live. My kids are now getting older, and we could, and probably should, find a more age appropriate doctors office, but figured they will just age out. Highly recommend this office.

I have mixed feelings. We've been with CPG for almost 8 years now…read more Very easy to get an appointment. Hard to get through the phone lines. Some NP's pay attention and give a great level of care, some...you're just another name on the list. There is no longer a sick area waiting room. You have newborns and infants with no immune system in the same area as sick children. It takes me 6 or 7 phone calls to get my daughters monthly prescription refilled. I have to practically beg. She runs out every month and we're stuck waiting, at minimum, weeks in between fills because for whatever reason...they won't send her refill in! This alone has made me decide we will probably be switching to another pediatrician. Referrals take months. Paperwork is never ready in a timely manner. Everything but scheduling visits is such a headache and frustrating. Unfortunately since we've been patients here, the attention to detail, urgency, and patient care has only gotten worse year after year. For new parents, I would avoid.

Appointment was at 9 15 am I was there on time, got home 2 hours later, went right home after…read moreappointment, live 10 minutes away, way too long to spend at a clinic. Appointments are made every 15 minutes but can't be done on time.

They ordered tests that weren't covered by my insurance, then made me come back in to tell me…read moreeverything looks fine which cost me another $50 copay. My visit to these grifters cost me over $500 for nothing. They could've just called me to tell me everything was fine.