Great experience!! Dr Cheron is so professional but yet approachable. Great results

My experience with Dr. Cheron and her team has been extremely disappointing and unprofessional. I began treatment with them when I was 19 and in college, living several hours away. Things started off fine, the staff were polite at first, but over time, their behavior became rude and dismissive, especially the women at the front desk. There were several times when I needed to reschedule appointments because of the distance. On one occasion, a receptionist told me in November that there were no openings until January because the doctor was on vacation. Later, when I called back and spoke with another staff member, I was able to get an appointment in December with no issue. This kind of inconsistency happened repeatedly. One particular woman at the front desk was consistently rude and argumentative. When I had to reschedule, she would often claim there were no available appointments for months, sometimes two or three, which made it nearly impossible to stay on track with treatment. Her attitude felt personal and very petty. Eventually, I was dropped from the practice after missing an appointment due to the death of my 7-year-old nephew, who died from cancer, even though I called and tried to reschedule. That was deeply hurtful and showed a complete lack of compassion. What made everything worse is that, even after paying thousands of dollars, my treatment was never completed. Dr. Cheron advised me to extract a perfectly healthy tooth, leaving a visible gap that was never corrected. When I tried to transfer my records to other orthodontists to finish my treatment, her office repeatedly delayed sending my information. Even more disturbing, Dr. Cheron bad-mouthed me to every orthodontist I reached out to afterward, making it extremely difficult for me to find a new provider willing to take me on. This entire experience has been traumatic. I paid in full for a service that was never finished, was treated with disrespect, and was unfairly blacklisted by the very doctor responsible for my incomplete treatment. I strongly caution anyone considering this office to think twice before trusting them with your care. read more

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The customer service is off-the-charts great at Cheron Orthodontics! Everyone in this office is so helpful, from Sandy on the phones to Kerry (treatment coordinator) to the orthodontist herself, Dr. Ann-Colter Cheron. I visited for the first time today and felt very welcomed from my first phone call to schedule the appointment to my last moment in the office. To Kerry and Dr. Cheron, I described a complex problem caused by use of an oral sleep apnea appliance, and I felt that everyone I interacted with took the time to understand the background. I don't know yet whether I'll need braces to correct my misalignment, but I feel confident that Dr. Cheron and her staff will guide me in the right direction if I do need a round of orthodontia. read more

Cheron Orthodontics - Wow! So cool to have arcade games like this in the waiting room. - Orthodontists Near Me - Centreville, Virginia

Dr Cheron and her staff made my girls and I feel right at home from the start. They were understanding and accommodating, and made the office a fun place to visit, rather than a place to fear. My girls loved trying to do what they could to brush, be on time, etc. to earn points for prizes. As for myself, Dr Cheron and the rest of the staff made each step easy for me to understand what was going on with the treatment, and ask questions. The office was very friendly but also very professional and clean. The waiting area always had treats and a coffee/tea station. I highly recommend this orthodontist and her lovely staff! read more

Dr. Cheron and her staff were amazing with my son before, during and after he had braces. Her office is clean, neat and fun for the kids to visit, even if it's their siblings appointment! The personal touches that Dr. Cheron puts on this practice is what sets her apart from the others. You will not be disappointed! read more

Cheron Orthodontist has the best service and staff out of any business I've seen. I highly recommend Dr.Cheron's services with how efficiently and effectively she works with her patients. I could not be more pleased. Thank you Dr.Cheron read more

We've been seeing Dr Cheron for the orthodontic treatment of 3 children of our children. Over the years and have been well pleased with the experience. Dr Cheron is attentive to details, methodical and and committed to achieving the best possible result for each patient. Welcoming and bright office with a delightfully cheerful front desk staff. Games for the kids, incentives for good between visit care, coffee for parents and often times fresh baked cookies too! Sufficient parking and convenient location as well. Highly recommended! read more

Dr. Cheron is a fantastic orthodontist! I always enjoy my visits. It is so refreshing to be warmly welcomed by a friendly, helpful and knowledgeable staff. Dr. Cheron is helping me with a complex orthodontic issue and has helped improve my bite significantly. I'm still progressing through treatment and am having a wonderful experience at the office. Highly recommend! read more

You know what's sad. Yelp took down my original review from 2015 that praised this orthodontics. I just found that out two years later. I guess Yelp thought it was too solicitous even though I followed the guidelines and was not coerced into writing a recommendation. However, here I am again still recommending this awesome experience and wanting to share. It's been outstanding in all realms for both my children's orthodontic concerns. read more

I have had all three of my children here, as Miller Ortho and now Cheron Ortho. Great facility, wonderful staff and fantastic results! They are all about total mouth/gum/tooth care, not just straight teeth! The results have all been beautiful and their patience is fantastic. They get that kids are going to be kids! I'm going to miss them as my last one is finishing up braces. Maybe it's time for me? read more

Formerly Miller Orthodontics. Wonderful staff. Daughter very happy here.