After being in a pinch and finding they had the car we wanted online Vincent helped us get the…read morepayments where we needed to have the perfect car for our family. Thanks so much!

Just bought my car from James and the customer service is unmatched. He even came in on his day off…read moreto sell me the car. I 100% will be coming back if i need a new car in the future. definitely recommend anyone to buy from them!

Super nice guy and answered the phone and referred us directly to the tire repair guy!read more

Absolutely amazing service! The owner was truly a lifesaver for us today. He was extremely polite,…read moreprofessional, patient, and helpful during a stressful situation. He went above and beyond to make sure we were taken care of, and I am so grateful for his kindness and excellent customer service. It's hard to find people who genuinely care about their customers, but he definitely does. I highly recommend this business to anyone needing dependable, courteous service. Thank you again for being there when we truly needed you!

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Had an excellent experience with these individuals! Mr Ford and his partner were able to swap out…read moremy old plastic oil pan to my new aluminum pan! They did it in just a few hours for a lot less than I was quoted at other places! The job was clean. The attitudes were absolutely amazing! The best thing about this is that they noted some bad work done on my recent transmission rebuild by a famous transmission company! (the truck will be going back to that company for further repair on the transmission, which was losing transmission fluid, and some lines to be secured!) I highly recommend T&P Specialties for anything you need done to your vehicle! I know I found my go to mechanic!

I asked him to come fix/look at some of the codes that were running the check engine light on my…read morecar and he came in, diagnosed the cause, and it seems to be fixed from what i can tell! Patrick is super awesome and personal with his customers, and he comes to where you're at. Awesome for people who can't take a day off work to fix their car before it gets worse. Really great guy and the price seemed pretty reasonable to me!

Update March 2024 Cecil and Dylan are the guys we have gone…read moreto for over 3 years now. My sister and her kids moved here and also go to Thomas Auto. We have become loyal customers to an honest and reputable team of mechanics at Thomas Auto. I honestly couldn't ask for better. They are the BEST. I truly appreciate them especially having little ones to haul around on road trips. Nothing makes a parent feel safer than having a roadworthy vehicle and they always make sure we are. My Nissan Titan was totaled and I bought a 2022 Subaru Ascent. I went in and spoke to Dylan and asked would they be able to service it or should I take it to the dealership. He said they would be able to service it and said if it's something they cannot then they can make recommendations like the dealership. They service our 2019 RAM 2500, my sisters 2018 Toyota 4Runner, my nephews old Mazda truck and my nieces Hyundai Sonata. We love Thomas Auto. Thank you guys for being a great team! We have lived here for one year now and they continue to be honest and reliable. We get our oil changes done here on our Nissan Titan and our Ram 2500. Every time I take a road trip, which is often, I have them do an inspection to make sure I'm road worthy. Once again, today, I received outstanding service. Dylan and Priscilla always take good of us at the front desk and over the phone.

Charged my fiancé 120$ for a fuse. This place is a joke. They WILL up charge you if you are a…read morewomen. If I would've known what she was paying for before getting told the problem I would've put a stop to that immediately. And you gotta love all these fake reviews LMFAO Read all 1 star reviews before even thinking about going to this place.

I am a resident of Kodak and needed work done on my 2006 F-150. Was having torque converter shudder…read moreand needed it replaced. I frequent the convenience center in Kodak and couldn't help but notice a huge sign advertising Jim's Automotive. I called Jim and he stated that he did that type of work (I've always supported local small business) so I booked the job with him. Now please understand that I am ASE CERTIFIED Technician with 40yrs experience. I booked this job with Jim as I am new to the area and do not have a lift available to me to do this job. The work was done on 5-1-26 On 5-26-26 my truck suddenly began to shake at high speeds and shudder at low speeds. This is text book tell tail sign of a torque converter pump fins falling apart. Upon speaking with (what I would imagine) be Jim's service writer it was confirmed to me that they used a remanufactured torque converter. These used parts have a 30% failure rate. From 2017 thru 2022 I was the Mgr of A Oreilly Auto Parts store 5227 in Miami Florida and never recommended any reman part to a professional shop due to their failure rate, this being a starter, alternator, a/c compressor and least off all a torque converter. The difference in price is minimal but the quality is monumental. Shame on me for not seeing any ASE signage and not following what I preach. Only allow fellow ASE Certified technicians work on my vehicles. Jim gave me a total BS story that what I was feeling was a misfire from the motor. He stated the the torque converter showed no sign of failure and would not be honoring the warranty. This is typical shade tree mechanic excuse. Do not recommend this place for any type of serious work. If you need any type of serious work done on your vehicle go to Ricks in downtown Sevierville.

Drove 8 hours on a roadtrip. got a nail in our tire getting off the highway, pulled in to Jim's and…read morethey were so friendly and without them taking care of us we would've been stranded till the next day. We are so grateful for their help. Amazing people.

Had a break Job done on my van Omar and David went above and beyond to make sure my family and I…read morewas taking care of and back on the road safely these guys are a blessing need car work I highly recommend them Thanks again Wesley Taylor

I recommend this place, I needed my car ac fixed and Omar was able to get it fixed while one day…read more Very great service! And awesome customer service!

My car repair was very well done, looking like it just came off the assembly line. And the whole…read moreprocess was extremely transparent, getting messages almost daily from where they were in the process of repairing my car. Tiffany and Jacob were very helpful all the time.

Had my vehicle towed there due to hitting a deer! They did their best and worked with insurance! I…read morewill be back if I ever have another vehicle issue!