On one of the hardest days of our lives, we were treated with such respect and care. Losing a pet…read moreis losing a member of our family, and they embraced us with such love from the moment we walked in. When we received our boy back, the custom urn was just as described and requested. Highly recommend them!!

My Chubbs passed away last week in the middle of the night. My mother and I brought his body to…read morethis facility. It was just like a funeral home atmosphere but for pets. The entire staff was extremely sweet and kind. Autumn, helped me pick out Chubbs urn and engraving. Instead of calling him my dog, she referred to him as my baby, which was tear jerking but appreciative. It usually takes 2 days for them to privately cremate your pet. When I picked his ashes up they gave him to me in a nice gift bag, velvet pouch, a cremation certificate card, and a grief pamphlet. They offer other sentient keepsakes such as a paw print, hair, snout print, and charms. The price was reasonable for a private cremation compared to the vets office. I highly recommend if you lose your beloved pet/baby, take them here.

It's incredibly hard to say goodbye to your pet. Just making the decision that it's time is…read moreimpossible. The team at Angel Pets were amazing to work with. They replied immediately to an evening submission and told me how to contact them in the morning. They walked me through the full process and provided details about next steps. The vet who came out was so kind and thoughtful. She made us feel like we invited a close friend over. She took time to get to know us and my little guy. He was calm the whole time and she was thorough in laying out the expectations. She went above and beyond getting extra prints of our dog's paw and nose with a kit we had purchased. I cannot recommend Angel Pets enough for saying goodbye to your fur babies at home or whenever you choose. I was so glad we got to say our final goodbyes on the couch cuddled up like any normal day.

I cannot thank this establishment enough for their unwavering support and professionalism from…read morestart to finish. They were flexible, empathetic, informative, and consistently professional throughout the entire process. This type of situation can be incredibly difficult, and while I understand it is ultimately a business, they truly take the time to understand what you're going through without ever making you feel rushed. Communication was seamless--they were always easy to reach, whether by phone or text.

I can't imagine anywhere giving us better advice, care and love when putting down a beloved pet…read more From the instant I first contacted them, they were very prompt in responding and helping us with our needs. I was overwhelmed by the care every member of the staff provided us. Having an assessment by a hospice vet truly gave us an objective opinion as to what step to take with our precious Josie. I truly appreciated their advice and sensitivity to the matter. Dr. Masterson and Dr. Dean were exceptional. I can't say enough about them. The staff that helped us over the phone were just as great. I would use their service over and over again if I had to. A wonderful, wonderful hospice vet.

This team went above and beyond for my fur dog and his walk to the rainbow bridge. Dr. Megan was…read morekind, caring and so compassionate. I could not recommend them more. It's a really tough time but they support you through the whole process.

They were absolutely amazing when we lost our cat. They even came in early to help us. Have used a…read moredifferent pet cremation company before and nansemond was far cheaper and offered the same services with more compassion. They were extremely fast in getting his ashes home to us!!!!

It has been two months since I had to lay our precious Pookie to rest…read moreHe got sick all of a sudden and I took him to Ivor veterinary clinic and there was nothing they could do He had to be put to sleep I asked for one of the Paw print cast I have still not received the cast and now I am wondering whether or not it will be HIS paw print!!! I was told by Ivor veterinary clinic that this business handles all of their crematory and casts. Since I did not hear anything back I decided to call this business The person I spoke with Brian did not seem to really care whether or not I received the cast or not and did not want to compensate or do anything at all about the two month delay! It's hard enough when you lose a 14-year-old pet that your child grew up with and that made the trip to be there in his last moments and now after they got paid -no heart-no explanation NOTHING! I always try to give everyone the benefit of the doubt and my reviews are always more than fair and complementary! This business needs to grow a conscience and a heart UPDATE Brian Mailed a check today Ivor Veterinary Clinic should have followed up on this as I paid them and they were responsible for The paw print! Brian has done his best to remedy this situation That's what a good business owner does! Thank you Brian

Horrible place. Dirty, smelled of cigarettes, nasty house. People were helpful but the place was…read moreawful.

When my retired military working dog passed away, my veterinarian recommended Paws Remembered. Brad…read moreand his team made an incredible difficult process much more bearable. Dennis meant more than the world to me & it gave my broken heart peace knowing he was in good hands even after he passed. Every interaction, phone call, e-mail, was very compassionate and kind. They set up an absolutely beautiful display of his keepsakes, honoring Dennis and his service, for my pick up. I could not have asked for a better experience. I will definitely be recommending Paws Remembered to all my friends, coworkers and family, should they ever find themselves in need of their service. Thank you again for everything.

I want to say thank you to Brad for his kindness and compassion during a difficult time. When I…read morecame home on that Saturday night and found my sweet boy Rocko was gone I did not know what to do. I am so glad I made the call to Paws Remembered and reached a kind voice on the other end. Thank you Brad and Paws Remembered for all you did for me and my boy!

I couldn't have asked for a more compassionate place to help give me closure in the passing of my…read morevery loved Pixie. I don't even know how I found the number, but I'm glad I did. I felt seen, I felt cared for, and I felt like they gave my baby the greatest respect. When she was returned to me, I finally felt like I could breathe a little and was happy to be bringing her home. It's really the little things that people do that really turn out to be big, and they know what a grieving person needs. I'm so thankful to David and anyone else who works behind the scenes. Thank you!

The whole process of handing over my sweet pup to receiving her ashes was perfect. It was all…read morehandled with compassion and care.

1st time patient, they fit me in after my own vet couldn't and banfield screwed up (long story…read morethere).... everyone was extremely firendly, helpful, knowledgable and they truly cared about my dog. i will now be a lifetime customer. also very convenient to my house.

TLDR: this vet has hiked their prices substantially, they have an unprofessional staff, and I had…read moreto watch my dog choke to death in her last moments because they mishandled her euthanasia. I have been coming to this vet for at least 4 years now. In the beginning, I really loved this vet and highly recommended them to many friends. I even continued to go here despite moving much further away and being closer to several other vet options. But things have changed in the past year or so. I have noticed that the staff has changed entirely, so I can't help but think that there has possibly been a change in ownership or management. Prices have sky rocketed and professionalism has significantly decreased. I have had my final straw this past week. I had previously euthanized my pit bull at Friendship about 3 years ago because of a spinal injury. That experience was incredible and I was grateful for the amount of care the staff had put into our farewell to our precious dog. However, this year, I had to euthanize another elderly dog of mine, and the experience was absolutely horrible!!!! I got to the appointment early so that I could go in and speak with the receptionist (while my partner remained in the car with our dog). My intention was to preemptively fill out all paperwork and pay in advance. There were no customers at all in the waiting room, and there were two receptionist. Both appeared to be consumed by their computers. I announced myself and explained why I was there. Initially, the receptionist was kind, but then the other receptionist reminded her that she needed to hurry up to take her lunch break. She then proceeded to rush through my check-in, hurriedly filling out my paperwork, not even asking if I wanted any additional services/products for the cremation. I had to inject myself and insist on asking for a paw print. She didn't even ask me if I wanted to see what other products they had. Then other customers started arriving in the lobby, and it appeared that her attention was redirected. She never said another word to me while I was standing at the counter, so I just walked out and went back out to my car for my final moments with my dog. We brought her in at exactly the appointment time, and had to sit in the lobby temporarily. Then we were ushered into the same exam room that we previously put my pit bull down in. It's a specific room that has its own private exit so that dog parents don't have to exit through the lobby while emotional. While in there, the vet and assistant took awhile; so we sat there soaking in our last moments with our dog while have to overhear people yelling in the lobby at their pets. It was so uncomfortable. Most vets place a sign or candle out in the lobby to signal that a pet is being put down, and requesting silence. Not this place. The vet finally came in and had more paperwork for me to sign (even though I had asked to fill out all paperwork when I came in early). The assistant said "I'm going to take her to the back now". This scared me because she didn't say why. I had to protest to ask if she [my dog] was coming back or not. She carelessly said "oh yeah, she's just getting a catheter". It felt like she didn't understand why we were on edge and emotional. When she came back with our dog and the vet, they laid her down on a blanket and injected a sedative, then they left the room to give us time to say goodbye. In the midst of our farewell, the assistant came in and quickly laid down a plate of beef and rice in front of our dog. Our dog obviously started eating it quickly, but the sedation started to hit her after about 2 bites. She was immediately paralyzed in the face and was unable to chew and swallow properly. We had to listen to our dog choke and struggle in her last moments. It was devastating to watch, and I felt completely helpless. They took that last moment from us. I was trying to be strong as I'm heavily pregnant and my partner was extremely emotional in the moment, so I restrained my anger because I just wanted to be in that moment with my dog. The vet came back in and administered the final injection. When they went to leave the room again, the assistant asked how I wanted to pay... literally seconds after my dog died in my arms. I told her I would call and pay later. She went to leave, and I had to ask if we were able to use the private exit in the room because now there were signs on the door saying "do not use". She lazily said "oh sure". And that was it. I looked down at my dog who had beef, rice, and foam pouring out of her mouth. I had to cover it up with the blanket because it broke my heart to look at. That was my last moment with my girl and they ruined it.

we had a Rat Terrier about 13 years old. she had a seizure and we rushed over to Blue Pearl. they…read morewere fast, Professional, and compassionate. They tried heroically but Ruby could not recover. We miss her terribly but are comforted in knowing we gave her the best chance to survive. We truly appreciate the entire staff over there. Eddie C.

My vet told me to take my dog to BluePearl after he had a reaction to the antibiotics they gave him…read moreand couldn't walk correctly. ABBY who answered the phone was rude and dismissive and would not let us come there and said take him to the ER. Despite me telling her he is eating, drinking and going to the bathroom. Where is the human element these days? no compassion! she cut me off and told me to take him to the ER. Yes, is an emergency but it's not an ER emergency. You should hire people that want to work not people who are dismissive and tell you to go somewhere else. Do better BluePearl!!!!!!!

When the time came to say goodbye to my beloved dog, Cali, I knew I wanted her final moments to be…read morepeaceful, comfortable, and filled with love. After researching in-home euthanasia services in Richmond, VA, I am so thankful I chose this compassionate and professional veterinarian. From the moment Dr. Laura arrived, her warmth and kindness set a tone of peace and comfort. She was incredibly sweet, on time, and took the time to explain every step of the process thoroughly. Her gentle demeanor reassured me that I had made the best decision for Cali. What stood out most was the doctor's genuine care. She created an atmosphere where Cali felt safe and loved until the very end. Knowing that Cali was surrounded by her family in her favorite spot made the experience more bearable during such a difficult time. I cannot recommend Serene Passage Veterinary in-home euthanasia service enough to pet parents in Richmond, VA, who are facing the heartbreaking decision to let go of a cherished companion. If you are searching for someone who is compassionate, thorough, and deeply understanding, look no further. Dr. Laura truly made all the difference in helping me honor Cali's life with the dignity and love she deserved. Thank you Serene Passage Veterinary for making this incredibly hard moment a little bit easier.

From the owner: We are honored to help with a loving transition for your pet.read more