We got called to come pick him up, and made our way here. Parking lot is a bit snug but I'd hope…read morenot many people would need to come by. Our pup was brought here to be cremated. They provided a certificate of sorts indicating when he was cremated. We opted for a paw print alongside his ashes. His remains were laid inside a very petite but well crafted box with his name on an engraved plate on the front. His paw print came in a black box that we could open. If removing his actual print container, you could prop it up like a photo, which I thought was really nice. We were given his ashes and print in a bag, and each item was also in its own bag. I felt he was taken good care of from that presentation alone.

This is the kind of business I hate to have to use, but I'm so thankful they are here. I've had…read morethree of my babies brought here. The lady that helped me a few years back was so kind and helpful. This past week my little chihuahua passed away in his sleep. Today I got his ashes, nose and paw prints and impressions as well as a little baggie of his fur. I immediately began crying when I saw his little baggie of fur. The death of a pet is always hard, I'm just glad Agape is here to help save the memories of my lost friends.

Vicki and Dr Jessie were responsive, kind, caring, empathetic, communicative and professional…read moreduring one of the worst times a family with a fur baby can navigate. They provided humane comfort to our 13.5 year old fur baby in our home when he took a bad turn medically. Service was $410 (paid cc over phone) and included treats, medication, prep supplies, and keepsake items (clay paw print, memory book, and small jar of their fur). E-waiver required before services are given. They give you a 4hr estimated window when appointment is secured, then the Dr sends a few txt messages letting you know precise arrival time within 20minutes.

Dr Victoria was exceptional. She eased our minds while taking care of our baby girl. Thank you for…read morethe kindness and the patience during this tough time. She understood that our dog was a family member and treated her with that respect. At the end there was no body bag. Instead she swaddled her(our 55lb staffy lab) in a fluffy blanket and carried her comfortably out to her car. I'll never forget that sweet gesture.

I can't imagine anywhere giving us better advice, care and love when putting down a beloved pet…read more From the instant I first contacted them, they were very prompt in responding and helping us with our needs. I was overwhelmed by the care every member of the staff provided us. Having an assessment by a hospice vet truly gave us an objective opinion as to what step to take with our precious Josie. I truly appreciated their advice and sensitivity to the matter. Dr. Masterson and Dr. Dean were exceptional. I can't say enough about them. The staff that helped us over the phone were just as great. I would use their service over and over again if I had to. A wonderful, wonderful hospice vet.

This team went above and beyond for my fur dog and his walk to the rainbow bridge. Dr. Megan was…read morekind, caring and so compassionate. I could not recommend them more. It's a really tough time but they support you through the whole process.

They were absolutely amazing when we lost our cat. They even came in early to help us. Have used a…read moredifferent pet cremation company before and nansemond was far cheaper and offered the same services with more compassion. They were extremely fast in getting his ashes home to us!!!!

It has been two months since I had to lay our precious Pookie to rest…read moreHe got sick all of a sudden and I took him to Ivor veterinary clinic and there was nothing they could do He had to be put to sleep I asked for one of the Paw print cast I have still not received the cast and now I am wondering whether or not it will be HIS paw print!!! I was told by Ivor veterinary clinic that this business handles all of their crematory and casts. Since I did not hear anything back I decided to call this business The person I spoke with Brian did not seem to really care whether or not I received the cast or not and did not want to compensate or do anything at all about the two month delay! It's hard enough when you lose a 14-year-old pet that your child grew up with and that made the trip to be there in his last moments and now after they got paid -no heart-no explanation NOTHING! I always try to give everyone the benefit of the doubt and my reviews are always more than fair and complementary! This business needs to grow a conscience and a heart UPDATE Brian Mailed a check today Ivor Veterinary Clinic should have followed up on this as I paid them and they were responsible for The paw print! Brian has done his best to remedy this situation That's what a good business owner does! Thank you Brian

I cannot recommend Garden of the Pines Pet Memorial enough. Losing my 17-year-old cat, Smudge, was…read moreone of the most devastating experiences of my life, but having a peaceful place to lay my beloved companion to rest meant the world to me. Mike showed incredible compassion throughout the process and kindly allowed me the time and space I needed to say a proper goodbye before the burial. The level of care, dignity, and empathy provided by this team during such a difficult time was truly comforting. I am deeply grateful for their professional support and highly recommend their services to anyone navigating the loss of a pet.

Horrible place. Dirty, smelled of cigarettes, nasty house. People were helpful but the place was…read moreawful.

We had to make the heartbreaking decision to let our sweet dog, Henry, take his final rest. Henry…read morewas so deeply loved and truly the best boy. We entrusted Paws Remembered with his aquamation, and we couldn't have asked for more compassionate care. Brad showed us such kindness, patiently guiding us through every decision we had to make. Even in the midst of our grief, it genuinely felt like we were leaving Henry in the care of a trusted friend. We are incredibly grateful for the work Paws Remembered does and for the love, dignity, and respect they showed both our beloved Henry and our family. We highly recommend them to anyone who wants their pet to be treated with exceptional compassion during one of life's hardest goodbyes.

I want to thank Brad for coming out to Smithfield right away to take our boy, Groot. Nobody else…read morewould come to us, and Groot was a big dog. I'm a fan of aqua cremation and the price was very reasonable. I highly recommend Paws Remembered.

I couldn't have asked for a more compassionate place to help give me closure in the passing of my…read morevery loved Pixie. I don't even know how I found the number, but I'm glad I did. I felt seen, I felt cared for, and I felt like they gave my baby the greatest respect. When she was returned to me, I finally felt like I could breathe a little and was happy to be bringing her home. It's really the little things that people do that really turn out to be big, and they know what a grieving person needs. I'm so thankful to David and anyone else who works behind the scenes. Thank you!

The whole process of handing over my sweet pup to receiving her ashes was perfect. It was all…read morehandled with compassion and care.

TLDR: this vet has hiked their prices substantially, they have an unprofessional staff, and I had…read moreto watch my dog choke to death in her last moments because they mishandled her euthanasia. I have been coming to this vet for at least 4 years now. In the beginning, I really loved this vet and highly recommended them to many friends. I even continued to go here despite moving much further away and being closer to several other vet options. But things have changed in the past year or so. I have noticed that the staff has changed entirely, so I can't help but think that there has possibly been a change in ownership or management. Prices have sky rocketed and professionalism has significantly decreased. I have had my final straw this past week. I had previously euthanized my pit bull at Friendship about 3 years ago because of a spinal injury. That experience was incredible and I was grateful for the amount of care the staff had put into our farewell to our precious dog. However, this year, I had to euthanize another elderly dog of mine, and the experience was absolutely horrible!!!! I got to the appointment early so that I could go in and speak with the receptionist (while my partner remained in the car with our dog). My intention was to preemptively fill out all paperwork and pay in advance. There were no customers at all in the waiting room, and there were two receptionist. Both appeared to be consumed by their computers. I announced myself and explained why I was there. Initially, the receptionist was kind, but then the other receptionist reminded her that she needed to hurry up to take her lunch break. She then proceeded to rush through my check-in, hurriedly filling out my paperwork, not even asking if I wanted any additional services/products for the cremation. I had to inject myself and insist on asking for a paw print. She didn't even ask me if I wanted to see what other products they had. Then other customers started arriving in the lobby, and it appeared that her attention was redirected. She never said another word to me while I was standing at the counter, so I just walked out and went back out to my car for my final moments with my dog. We brought her in at exactly the appointment time, and had to sit in the lobby temporarily. Then we were ushered into the same exam room that we previously put my pit bull down in. It's a specific room that has its own private exit so that dog parents don't have to exit through the lobby while emotional. While in there, the vet and assistant took awhile; so we sat there soaking in our last moments with our dog while have to overhear people yelling in the lobby at their pets. It was so uncomfortable. Most vets place a sign or candle out in the lobby to signal that a pet is being put down, and requesting silence. Not this place. The vet finally came in and had more paperwork for me to sign (even though I had asked to fill out all paperwork when I came in early). The assistant said "I'm going to take her to the back now". This scared me because she didn't say why. I had to protest to ask if she [my dog] was coming back or not. She carelessly said "oh yeah, she's just getting a catheter". It felt like she didn't understand why we were on edge and emotional. When she came back with our dog and the vet, they laid her down on a blanket and injected a sedative, then they left the room to give us time to say goodbye. In the midst of our farewell, the assistant came in and quickly laid down a plate of beef and rice in front of our dog. Our dog obviously started eating it quickly, but the sedation started to hit her after about 2 bites. She was immediately paralyzed in the face and was unable to chew and swallow properly. We had to listen to our dog choke and struggle in her last moments. It was devastating to watch, and I felt completely helpless. They took that last moment from us. I was trying to be strong as I'm heavily pregnant and my partner was extremely emotional in the moment, so I restrained my anger because I just wanted to be in that moment with my dog. The vet came back in and administered the final injection. When they went to leave the room again, the assistant asked how I wanted to pay... literally seconds after my dog died in my arms. I told her I would call and pay later. She went to leave, and I had to ask if we were able to use the private exit in the room because now there were signs on the door saying "do not use". She lazily said "oh sure". And that was it. I looked down at my dog who had beef, rice, and foam pouring out of her mouth. I had to cover it up with the blanket because it broke my heart to look at. That was my last moment with my girl and they ruined it.

Bad customer service. I been biting my tongue every visit for the knowitall at the from desk that…read morecan't even be bothered to get off her chair to do anything. That is not the problem this time. Scheduled for surgery that kept getting rescheduled then they finally see us and cancel two hours after dropping the dog off. I took the entire day off to deal with this. I was upset when I went there. I said it better not cost me a dime to get out of here. I did say if you knew I was coming and could do anything; my dog should have been ready. I stood there for about 15 mins waiting. They claimed I refused to pay. Which was a lie. I would have paid had they handed me a bill. So she decided to lie on the vet record saying I refused to pay. I was pissed and said I may not be bringing my dog back. She was like you want me to print your records. I said no I have to talk to my wife. She exaggerated the situation. Good luck getting surgery done at this location. I would look elsewhere unless you like crappy customers service and unreliable care.

I was on vacation with my pup in VA beach when a lump surfaced on my dog, Macey.. I took her to a…read morevet there and they found out it was cancer and sent us to Blue Pearl. They were great!! Got us in quickly to remove the mast cell tumor. They communicated with us the whole time, called me back when I needed something and took great care of my baby. I'd recommended this facility 100 times over for the needs of my pets!

I will literally never come here again. First off, the middle aged woman at the front desk needs to…read morework on her customer service skills. She has the WORST attitude. I used to be a dog sitter and I was watching a miniature pincher at the time. The owner left me a signed note saying if she needed emergency services, I have her permission. Because in VA dogs are property. Well this wasn't good enough for front desk witch. Which is so ironic because they called the owner of the dog and they didn't even speak to her after giving me the most hard time. She didn't explain to me that I had to put the owners info on the intake form, so I had to cross everything out and write next to it because apparently giving me a new piece of paper isn't in their budget. And she was RUDE AS HELL every time I had a question or concern. This dog decided when I went to bathroom to knock over my trash can and eat TWO giant crumbl cookies. They were both chocolate!!! That's A LOT of sugar and chocolate for a dog. I went here because bay beach wasn't accepting new customers which was so irritating because I've never had a good experience at blue pearl. Well, the vet and vet techs made me WASTE FOUR HOURS calling poison control (which was $95 by the way) just for them to end up making her puke, again, FOUR HOURS LATER and when the vet came in and said "yeah... she puked A LOT. like, I mean a lot". No shit. I could have actually slapped him. SINCE they waited so long to make her vomit I had to then bring her for an overnight at bay beach because she was showing signs of chocolate toxicity. Which really aggravated me because I BROUGHT HER TO BLUE PEARL FOR A REASON. I don't want to hear "oh it's protocol to call poison control" I TOLD YOU A TINY DOG ATE TWO GIANT COOKIES. THATS TOO MUCH SUGAR AND CHOCOLATE FOR A DOG HER SIZE. I ended up spending $600 that night. Just for her to almost die because of their lack of urgency and knowledge. I'll NEVER come here EVER again. And I'll keep spreading the word that you guys shouldn't be used at all. And if you guys remember pepper, that's exactly who I'm talking about. You guys are useless as f. I'm still considering a lawsuit because that was BULL. So yeah, if you want your pet to get the most mediocre "care" for an arm and a leg, go here. Bay beach is always your best bet for emergency care. Blue pearl is USELESS.

When the time came to say goodbye to my beloved dog, Cali, I knew I wanted her final moments to be…read morepeaceful, comfortable, and filled with love. After researching in-home euthanasia services in Richmond, VA, I am so thankful I chose this compassionate and professional veterinarian. From the moment Dr. Laura arrived, her warmth and kindness set a tone of peace and comfort. She was incredibly sweet, on time, and took the time to explain every step of the process thoroughly. Her gentle demeanor reassured me that I had made the best decision for Cali. What stood out most was the doctor's genuine care. She created an atmosphere where Cali felt safe and loved until the very end. Knowing that Cali was surrounded by her family in her favorite spot made the experience more bearable during such a difficult time. I cannot recommend Serene Passage Veterinary in-home euthanasia service enough to pet parents in Richmond, VA, who are facing the heartbreaking decision to let go of a cherished companion. If you are searching for someone who is compassionate, thorough, and deeply understanding, look no further. Dr. Laura truly made all the difference in helping me honor Cali's life with the dignity and love she deserved. Thank you Serene Passage Veterinary for making this incredibly hard moment a little bit easier.

From the owner: We are honored to help with a loving transition for your pet.read more