Best dentist ever! Been coming here for about 10 years he is very nice and thorough! He is the best! He is also very busy and sometimes hard to get in so book ahead! Street parking only, but I always seem to find a spot and if your there for awhile they fill the meter for you. Highly recommend! read more

Been coming here for years. Dr Cheng does high quality work and has a very good bedside manner. The administrative staff is great.

My husband had some fillings done here, we were referred by our regular dentist office. The office looks a bit strange from the street (near a massage parlor). The decor is lacking, the front desk ladies aren't very pleasant, they warmed up to us a bit after a few visits. But they do a great magazine selection, since I did the waiting, I appreciated that. Dr. Thay is nice, I met him as well, pleasant, did a great job (and fast) to do the fillings, for my husband, he had no issues whatsoever with the doctor. He's attentive, knowledgeable and he has a nice manner. So, once you pass the main desk, everyone else is nicer. Prices are OK, in the middle as well. Street parking. Decent dentist office, not the best, not the worst we ever went to, I'd place it somewhere in the middle. read more

Great practice. Jennifer is the most professional and thorough hygienist I have ever been to. Everyone is kind and concerned about the patient highly recommend read more

I have been seeing Dr. Thay for many years. I have so much anxiety about dental work and Dr. Thay always makes me feel comfortable. I use to have to be put out to get dental work done but Dr. Thay has such a nice way about him and I am so grateful for his kind nature during my cleanings and dental work. We brought are four kids to see Dr. Thay too and he was great with them. Prices are so reasonable and I have had so few problems since I started seeing Dr. Thay. He is so kind and professional and makes me feel at ease. I highly recommend. I drive the distance because I am so happy with this service. Highly recommend. read more

Dr. Cheng has been my dentist since 2017 and have no complaints with him or the staff. I haven't had to wait to see him, the front desk have been helpful and no issues with billing. I haven't had to do any major work and it's been routine visits. read more

Dentists here really know what they are doing however their appointment system is really bad. I booked an appointment last September 15, 2017 for January 19, 2018 at 3pm. I got a voice message reminder from them this week about my appointment for January 19, 2018 at 3pm. Unfortunately, when I came today (2:50pm), their staff told me that my appointment was cancelled because I was late since their system said that I booked my appointment for 2:30pm. Definitely, a waste of time. read more

I found Dr. Cheng a little over a year ago when I was switching dentists due to a nightmare, he was honest and straight forward with me and saved me a lot of $. I have also gotten a cleaning from Dr. Thay and they are both sweet, kind and gentle as well as the entire staff. I honestly can't believe some of these reviews about them, I've had the best experiences. (I've had 5 appointments there). I will continue going to them forever. I'm so happy to have found this office! read more

Front desk staff are rude. It must trickle down from the boss because Dr. Thay is an equally rude a-hole. So the first time I came here for a biannual cleaning, he asked me why did I come to his practice. I told him I found it on yelp, to which he chuckled and said that's a stupid way of finding a new dentist. Little did I know, there was some truth in that. As the cleaning started we had small talk and I brought up I was a nurse, to which he replied, "one day you might be able to afford that ferrari parked in front of my office". He then started griping about having to attend his son's elementary school graduation. Dr. Thay gave me a nudge and said, "c'mon that's nothing to be proud about. Everyone graduates from elementary school. It's like being proud about graduating from nursing school". Completely unprofessional. I seriously wanted to punch this guy in the face at this point but I was distracted by the excruciating pain exacted by his sadistic dental assistant. While blood poured out of my mouth, tears of pain welled up in my eyes; the first time that this has ever happened. I came in for a cleaning, not a root canal without anesthesia! It's been more than a year now and I have not received any phone call or card in the mail for my annual cleaning. Good, I wasn't planning on returning to Dr. Mengele's office. Avoid at all costs. read more

Dr. Cheng is no longer there, but I saw Dr. Thay. First thing is the front office people were down right rude. I went in for a teeth cleaning and didn't get the cleaning. I was not told this when I made my appointment. So I had to get a deep cleaning that cost me $125 even with insurance. Six months later... I changed my insurance, made an appointment, showed up and was told it would cost me $125. I told them about the change in insurance and the front office person told me I was not listed as a patient on new plan. She said for me to call insurance company to designate their office as my dentist and call back to make an appointment. The front office person was rude again! I called insurance company, who said I didn't need to designate a dentist, all I needed to do is make an appointment with any dentist I chose. So I call the office and explained this information. I told them where I worked and provided them the insurance information. Well I get a call from the office telling me I had no coverage. At this time, I called insurance company, they gave a name of a dentist, I made my appointment and I got the appointment. I was asked by the new dentist to have the other dentist send dental records. When I called to have them send records, I was told I would have to pay $50.00. This is the most unprofessional office I have ever dealt with! The front office staff are not very welcoming, polite or professional. They DO NOT CARE! I have never met a larger bunch of unhappy, unpleasant people. read more

I have been seeing Dr. Thay for 17 years and am very happy to have such a great, trustworthy dentist! Everything is straightforward and practical, I never get the feeling that I'm being talked into something unnecessary. He does great work and I have recommended him to friends as well. Thank you Dr. Thay! read more

I have been going to this office forever. Both Dr.s are completely pro and nice people. They have helped me keep my teeth in top condition. Don't think twice. Go see this office. You won't regret it. read more

I can't speak to the other reviewer who talked about her issues with billing & insurance. However, my personal experience here has been a positive one. I was lucky to stumble into their practice by randomly picking a name out of my insurance booklet. The pros They don't take x-rays every visit. I didn't know but its not recommended to do this unless there is an issue since it otherwise it exposes you to unnecessary radiation. I thought it weird but after doing an internet search about it I was grateful that this is their practice. If I'm having an issue, they seem to be very honest as to whether I need any actual dental work. I've gone in with some tooth sensitivities and I've had them simply suggest to switch to a sensitive tooth toothpaste. Without fail the problem always goes away. That is integrity. I know some other dentists would just drill, leave my mouth with unnecessary holes and take the easy money. I've been really happy with them so far. Con: This one is minor: but my previous dentist used to send out reminder post cards every six months so I could make an appointment. I wish they did this or at least called and told me it was coming up time for a cleaning. read more

Dr Thay is the absolute BEST!!!! He is gentle and kind and always has a great story to chat about..I have always feared going to the Dentist..Dr Thay always puts me to ease. His work is amazing!!!! read more

Dr Cheng is one of the best dentists I've ever had! Started going to his office because he's covered under my insurance. He is very friendly and will give you step by step instructions on his procedures before he does them. I felt relaxed and oriented to everything. He will address all your concerns as he did with me. He's very gentle and skilled. Thank you for being so professional and friendly at the same time ! read more

They were great! I found Dr Cheng on my new insurance plan as he's close to my house. His front desk staff were super friendly and helpful. When I was informed I have a cavity I freaked out a tad, as I haven't had to have a filing since childhood. They got me scheduled for my cleaning and cavity in the same day and I'm happy to say the filing was a breeze. Dr Cheng was super gentle and let me know what he was doing as he did it which helped me relax. I barely felt the shot and I was in and out in under an hour. I'll be back. read more

I broke my tooth yesterday and was so lucky that Doctor Cheng was available to see me right away. Can you imagine breaking one's tooth eating fried rice? My brother (who has been going to his office for years) recommended me and he did a great job with my cleaning last year. Well, yesterday was a 911 and I'm so thankful for him and his staff for taking care of me. As soon as I discovered that I broke my tooth, I called his office and was told to come in right away. I was able to see him within a few minutes!!! He is a kind dentist and so are his staff. One never knows what it's like until one brakes one's tooth!!!! PS, the first time I saw him was a minor 911 too, horrible pain on my gum. Yep, he saved my behind on that one too. read more

I've been battling a bad tooth that needed pulled. Between myself, the periodontist and Dr. Cheng we put a plan in motion. Well my tooth couldn't wait. Out of no where the tooth just started throbbing and causing intense pain while at work. I had a c-section and I swear it didn't cause this much pain. Dr. Cheng's office said to come right in, which I did. I wasn't in that office more than minutes and I was in a chair waiting for my tooth to be numb. Before I knew it, tooth was pulled, pain was completely gone and I was on my with a new plan to replace the tooth. They are absolutely amazing. I am so grateful to them. read more

Beware, they are thieves! I have been going to them for 5 years and am done!! I went in yesterday and was told I needed a crown and I agree with that assessment. My issues with the Insurance aspect of the business. I was quoted $345 for the crown. I checked with my insurance today after calling the dentist and getting the procedure code from them. My co-pay is only $170, NOT $345. I called the office back and was told the $175 difference was a "lab fee". I then called insurance back and the lady on the phone was in shock! Her comment was "Oh, no they didn't charge that". I told her that I had not had the work done yet. She advised me to have them get a pre-authorization and then have them call in so they could advise them of the agreement. She said if they still want to charge me the "lab fee" she would switch me to a different dentist immediately, waiving the guidelines of it being effective the 1st of the following month. Please ask for the procedure codes and verify the co-pay amount with your insurance company. I wish I would have followed by gut with the last crown I had 2 years ago, I checked into it and had it done anyway. You can fool me once...NOT TWICE!! Edited to add: After contacting the business office they called my insurance and only charged me the $170 co-pay. I did ask to see my previous payments and somehow the $345 I paid for my last crown wasn't showing on my payment records. It is also strange how I could have sworn when I looked at it 3 weeks ago it was there and on white paper, now the billing log is a different color (blue if I remember correctly). No accusations are being made here, read into it what you want. BTW...after putting on my permanent crown the dentist confronted me about my review here... read more

I have not visited a dentist for years because the last time I went I was treated so badly. I went to see Dr Cheng and I was treated so well. He was so nice , friendly and professional. Did not try to push any extras. Loved him. A few weeks later I saw Dr Thay and he was equally as professional, friendly and kind. Both are so efficient as well. I will be back in 6 months. I am so relieved to have found a good dental office. read more

After not seeing a dentist in years, I was not lectured. Had a painless cleaning and there was no upsell for services I didn't need. And I have no cavities!! I feel like I dodged a bullet. read more

I had a dental emergency where I thought my bridge was falling out. Dr. Thay saw me within 30 minutes and assured me that my bridge was not falling out. They could've charged me over a $100 for the emergency visit but they only charged me $35 (I do not have insurance) and that included an X-ray. I was worried that they'd try to force a root canal but they did not, thank god. I am scared to death of dentists but Dr. Thay was patient with me and made me feel comfortable. read more

I have been coming here since 2008 (wow time goes fast). They are both great! They never lecture you or make you feel bad about not flossing (yeah that's totally my issue haha), which is so nice when it comes to dentists. They did a great job with my bridge. The front office staff is very nice and they always seem to have appointments in a timely manner. read more

Dr Thay has the most amazing memory and bed side manner of any dentist I've ever had. He's also one of the gentlest! When I moved to San Francisco I actually kept some of my LA appointments just so I didn't have to find another dentist. Highly recommended! (I never had any major work done -- only cleanings.) read more

Tina C has some validity in her statement in an earlier review. I went there as a first time patient and witnessed the front desk verbally abuse (loud and condescending) an elderly lady for not understanding her co-pay options. She had to pay $30 apparently. The old lady asked, 'Isn't it $15?' "No, that's $15 from last time as well. Your insurance company keeps changing things." Poor old lady. I wonder why they didn't ask her to pay the other $15 on her last visit. They also tried to charge me for things that already covered 100% by my insurance and "recommending" more frequent options for additional services. read more

My husband and I have been going to see Dr Cheng for over five years now and have had a good experience. The office is tucked away along Ventura Blvd near Woodman Ave and you wouldn't really notice it unless you were looking for it. There's plenty of metered parking and there's 2-hour parking neighborhood parking. The waiting area is clean with plenty of current magazines to keep you busy. The office staff is friendly and they take care of you efficiently. For the most part, I just go in for my six-month check up and cleaning and I'm in and out of there in about 30 minutes. Dr Cheng does the checkup, the scraping/cleaning and the dental asst does the polishing. Other services that either me or my husband have had in the past include amalgam added for receding gums, having a mouth guard made, and replacing silver fillings. All good experiences. It's a no-nonsense, little frills office but their prices are affordable. On an extra note, I recently took my two year twins here for their first check up. Dr Cheng is in our HMO network and I didn't feel the need to pay extra for their first check up. The checkup was pretty quick with a close look done by Dr Cheng. They didn't do a cleaning - I don't know if my kids would've gone for that. I'll take them back in six months for another check up. read more

The Doctors here are great, but the people that answer the phones are downright cold and rude. They don't make you feel comfortable being there, and quite frankly, it just sounds like they are miserable working there. They give you such an uneasy feeling which is terrible because I'm not really a fan of the dentist to begin with. The last thing I need is for the first people I come in contact with to be rude and grumpy. read more

My dentist for years. Dr. Cheng. He's friendly and does great work. He always quotes me before work is done too. 5 stars, Fo Sho

Looks like they coached the front office staff to higher standards. The dentists are rockstars, both of them are highly educated and have tons of experience. They tell you straight up how it is and won't ever try and upswell you on anything. The office isn't flashy, but they have all the newest technologies and Dr Thay is a funny guy! read more

The office was unprofessional. I got x-rays and the doctor came in and said I needed a deep cleaning, they refused to give me a cleaning on the day. I tried to schedule a deep cleaning, but they could only get me in after January 1st and after a month from when I first went in. I called delta dental to complain and ask if I could see another dentist. They recommended me to see Southland dental also in Sherman Oaks, which I got half of my mouth done that same day, at a different place. I tried to obtain the x-rays from Dr Changs office and they refused to give them to me. The office also has continuously called me saying I owe a bill for services that were never done. I don't mind paying the x-ray bill, but I never had an exam. I feel as though the office and staff are extremely unprofessional, and would never recommend anyone else go there. read more

I'm so surprised to see any bad reviews on this page! I've been seeing Dr. Thay for 5+ years now and he is completely wonderful. I've always had a great experience in their office, both with the medical staff and the office staff. Dr. Thay actually does the cleanings himself, and is the most delightful, chatty sweet person. I tend to get very stressed about trips to the dentist, and he always manages to put me at ease. I am so grateful for his upbeat, supportive demeanor. Seriously, if you have dental office anxiety, this is your guy. I've always found their prices to be very reasonable. And thank god for that, since I don't have dental insurance. I moved a few years back and switched to a different dentist that was closer to my house - what a mistake! Sure the decor in the lobby was nicer, but their prices were *crazy* and I really got the feeling they were not paying attention to quality of care so much as how much money they could bilk out of me. I decided to just make the drive to go back to Dr. Thay and I am so glad I did. What a relief. He is conservative and reasonable in what he recommends. I've asked a couple different times if I've needed things done - re-doing a night guard, filling what looked like a cavity - and he has said no. It's not the kind of place where they are upselling you on every last cosmetic arms race procedure. It's like a real dentist's office where you get actual medical care. I trust Dr. Thay completely on that front. If he says I need something done, I believe him. And he does a great job. He recently repaired one of my fillings and did a phenomenal job. It fixed a bite problem I'd been having for years without even realizing it. I just can't speak highly enough about my experience with this office. I recommend him to friends, neighbors, anyone who is looking for a dentist. My husband sees him too and also loves him. And they have parking in the back. Bam. read more

I absolutely love Dr. Cheng. I've been going to him for a little over 10 years now. I no longer live in Sherman Oaks, but am willing to make the 30 (sometimes 60) minute drive to see him. He is a fantastic dentist, very friendly and excellent at what he does. I had veneers put in 9 years ago. He had the best rate. Same with bridges. My FIL went to him for a bridge. His previous dentist tried to sell him on additional things. Dr. Cheng said it was unnecessary (even though he could have made money off it). My entire family goes to him. Love him. And for the person who said he is no longer there, well he is. I just saw him today (5/14/15). read more

Dr. Thay is terrific! Great work, accommodating and easygoing nature.

I have been coming here for years. Dr Thay is very professional and the staff is always friendly.

I use to go to Cheng & Thay years ago and never had a problem. I moved to the east coast for 6 years so when I moved back I made an appointment for a cleaning but didn't get the cleaning and wasn't told this just like Sally N. He did an exam and ex rays. He said I needed 3 small cavities filled, a crown and a deep cleaning that would cost $350 with insurance. I called a week later to make an appointment to have one of the cavities done and a cleaning but I told the receptionist that I only wanted a regular cleaning because I couldn't afford the $350. She said the Dr. would not do that and that I would just have to find a another dentist! I asked to speak to Dr. Thay but she said he was with a patient. I asked that he called me but he never did. So I'm looking for another dentist. read more