I am VERY disappointed in the lack of customer consideration I recently experienced at Silicon…read moreValley Sports Med under the leadership of Dr Tiffany Gorman. I proactively sent an email to my doctor (Dr. Doscas) asking about some recent tests and prescriptions only to be notified that my doctor has left the practice. While Dr. Doscas was a great doctor, I'm puzzled by how this was all handled. I received no email or comms from my doctor, the management team nor was I given any guidance on next steps in switching doctors. This is unacceptable. I should have been proactively notified and should have been made aware of my options ASAP. I called and texted the office several times to speak to Dr. Gorman about my experience but did not receive a call back. Instead, I received an impersonal, cold and sterile letter a few days later notifying me that I needed to find another doctor. I would not recommend this practice to anyone given the sloppy nature of my situation was managed- it's completely unacceptable.

I have been seeing Dr. Gorman for probably ten years now. Five years ago I moved to the Big Island…read moreof Hawaii. I schedule my appointments, with Dr. Gorman, three months out. We go over my labs, meds, and any issues I might be having. There has never been a time when she hasn't been able to fit me in. The reason she has PA's, is so all patients can be seen if and when she can't. Even Having to flying in from the island 4 times a year to see her is more than worth my time. If you think getting in to see Dr. Gorman is tough, move to Hawaii, here you could die before seeing a doctor, that's why I pay to fly in to Cali to see Dr. Gorman.

My family is in search of finding a family doctor... I am trying to get ahold of Dr. Broad's…read moreoffice, but the main number listed on his yelp account and Good Samaritan website do not match. The number on this listing has changed. I called the new number and the scheduling staff has no knowledge of Dr. Broad, so I am hitting a brick wall. I spoke with three different people. The Rep stated she will speak to her Supervisor regarding this error. Dr. Broad's details are listed on the Good Samaritan Hospital website, but the nice lady said I was actually calling Stanford Medical Group.

I have been a patient of Dr Broads for over 12 years! Dr Broad is a caring and knowledgable…read moredoctor. His nurse, Claudia, has been with him for as long as I have been seeing him. If you are looking for a bubbly nurse that is not Claudia but if you are looking for someone who effectively gets you prepped to meet with the doctor she is excellent! I appreciate the fact that I rarely have to wait beyond my appointment for my visit. If I have a sudden illness or issue Dr. Broad always finds time to see me. The help hotline is very efficient! I always get a call back within a few hours. I have had a large variety of issues (basics such as flus, colds, allergies, sinus infections, skin rash and also much harder issues such as extreme migraines, debilitating neck injury, rare virus, cyst, etc) over the years. If Dr Broad could not directly help me he has always worked hard to find the correct person for me to see. He is not afraid to prescribe alternative treatments if regular western treatments are not showing results. Dr Broad works with his patients and what they are comfortable with as far as treatment course goes. Dr Broad always keeps in mind that I prefer to not take medicine unless necessary. Regarding my rare virus.. Dr Broad did not give up until he found a doctor who could correctly diagnose me! Many other doctors might have said it was all in my head or just keep resting and it will go away. I saw over ten specialist before I was properly diagnosed! I highly recommend Dr Broad! I feel very lucky to have found him!

I had been putting off getting a colonoscopy for about 5 years because I really didn't like the…read moreidea and couldn't find a doctor I felt comfortable with. I actually chose a couple of doctors before but ended up canceling both times. Finally, after more searching, I found Dr. Kristina Hobson in Los Gatos. To be honest, when I first walked into her office, I was already looking for an excuse to cancel again. But once I spoke with her, I was really impressed with her knowledge and the way she explained everything, so I decided to keep my appointment. Today was my procedure at Silicon Valley Surgery Center, and I had such a great experience. The facility was clean, calm, and very nice. Every single person I interacted with was wonderful. From the front desk to Barbara, who helped review my paperwork everyone was kind and welcoming. My first nurse, Kay, was incredibly nice, knowledgeable, and professional. When she went on break, Nicole took over she was also amazing. I'm not a fan of needles at all, but she did my IV so gently and with so much care. Then Kat, the third nurse, took me to the procedure room she was kind, calm, and very professional. Dr. Michael Block, the anesthesiologist, was excellent. He actually texted me the night before to ask if I wanted to review everything ahead of time or on the day of the procedure, which I really appreciated. We exchanged a few messages, and then he spoke with me again before the procedure and explained everything clearly. He was confident, knowledgeable, and very reassuring. In the procedure room, I fell asleep within seconds and woke up quickly afterward feeling great. Within about 30 minutes, I felt completely fine. I was even able to take calls and respond to emails. And now, about Dr. Hobson ,she is truly a 10 out of 10. Honestly, the entire experience was 10 out of 10. From the office to the surgery center, every single nurse and staff member was exceptional. I'm a very detail-oriented and perfectionist person because of my job, so I don't say this lightly. Something I was so scared of and postponed for 5 years turned into such a smooth and positive experience. Thank you to everyone

$600 for a new patient visit and exam. Her advice also worsened the problem. I had a follow up…read moreappointment which I called in to cancelled yet they still charged a $50 no show fee. The front staff sits there and chit chat while the phone rings. Almost impossible to reach the billing department to reverse the no show fee; goes to voice mail.

This has been the best experience that I have ever had with a doctor. I am treated very well and I…read moream exceptionally grateful.

Dr. Ponedelnikov has been my PCP for several years. He is…read morevery knowledgeable, competent, caring, compassionate and detail oriented. He takes his time to know you as a patient. He really did improve my quality of life! He is surrounded by great staff, very helpful and caring! Star is really an outstanding STAR! Thank you so very much Dr. Ponedelnikov and Dr. Borodulin for establishing such a great office and providing an outstanding, world class care!!!

Dr. Fulmer is an incredible doctor and listener! With questions and concerns about meniscus tears…read moreand arthritis, Dr. Fulmer took much time to help me understand the issues. Dr. Fulmer was so patient during my HA injection when I was nervous about this experience. I also want to add that Dr. Vargas and the team care so much!. I am so glad to have Dr Fulmer taking care of me.

Transferring my review from his old office because he deserves the praise!…read more Wow, wonderful doctor! Truthfully, I avoid doctors like the plague. It makes my blood pressure go up when I have to go and won't unless I'm dying of misery. But I chose Dr. Fulmer based on the great Yelp reviews. All that I read here is true. Dr. Fulmer is so friendly and easy to talk to. He always takes his time with me and actually looks at me, explains things and listens. I never feel rushed at all or like I'm wasting his time like some doctors. He took the time to explain pros and cons of different medications and provide the names of specialty doctors. I never have had to wait long to see him either. Another pro, is that basic requests like lab results and basic questions can be addressed through their online portal. It's pretty convenient. I highly recommend seeing Dr. Fulmer!

Great doctor. Very personable and informative. I am also an MD.i recommend going here.read more

I went to Dr. Blue for help with my sciatica. Back in June 2024, I was still close to my heaviest…read moreweight and dealing with stiffness all over. He worked on improving my range of motion and encouraged me to keep moving forward with my weight loss journey. What I appreciated most was how understanding and supportive he was. He also prescribed medication before my trip to Hawaii to help prevent a flare-up, which tremendously eased the nerve irritation and made the trip so much more comfortable. Dr. Blue's kindness, patience, and genuine care really made a difference. I'm grateful for all his help.

Would choose 0 stars if possible. Strongly suggest avoiding this provider…read more A family member of mine recently had a new patient appointment with her as they had to find a new physician. After their visit, I spoke to them on the phone and they shared how hurtful and upsetting their visit was. Specifically, they shared that the way she communicated about their health not only felt unhelpful, but extremely hurtful. They felt judged and surprised when she suggested various recommendations for being overweight without asking any real questions about lifestyle, weight management throughout their life, successes, challenges, etc. She jumped to extreme solutions like a liquid diet and surgery, when overeating has never been something they have struggled with. They told me over the phone, pausing as they cried, "If I wasn't mentally stable, I would have left and killed myself." This was not something they had ever said before so wasn't them being dramatic - it was because their time with Dr. Borodulin was so painful. It was also shared that the Medical Assistant was extremely unprofessional, not saying anything when they came into the room to take BP and then yelling the numbers down the hall. I am a former Health Center manager, as well as a public health professional. I am also the wife of a physician. I understand patient care, the training physicians go through, and the responsibilities physicians have to their patients. Flippantly suggesting surgery without discussing previous challenges or success is absurd, as is suggesting a liquid diet for fast weight loss. I cannot stress enough what a terrible experience this provider created and would avoid seeing them at all costs.

Three years later, and time has come to refresh this review. Over the course of several years ALL…read moreof my family has moved to doctor Borodulin. Her strong professionalism, knowledge, proactivness continue to save lives, improve well-being, and help us focus on the proactive healthcare! Both of my elderly parents are with Doctor Borodulin, my daughters and nieces, and many other family members. Doctor Borodulin focused on needs of each individually, finding ways to provide the best possible care. Doctor Borodulin is so amazing - she retains all of her staff over the years! Working closely as one well oiled machine, they are very proactive, make referrals, medicine prescriptions, and lab scheduling extremely timely. Just like 3 years ago - continue to strongly and enthusiastically recommend doctor Borodulin!

I had a doctor for years who recently retired and I needed to find an in- network physician. Dr…read more Elham J. Louis, DO was taking new patients so I made an appointment. At first, I was a little concerned about going with a new doctor because I had lots of issues being almost 70 years old. On my first appointment, the office staff was very kind to me and they really made me feel comfortable. Dr. Louis was very professional and fully explained everything. We went through my medical history. The more I talked with her, the more I felt that going with Gateway was an excellent decision. After several visits, everything was coming full circle. She made sure my medications were refilled, all necessary blood tests were done and Dr. Louis even had me take other tests to make sure I was healthy. Gateway Medical is a very busy facility but I have always been able to get an appointment. If I need to get a test, I'm given an in-network referral list and a summary of the visit. I truly appreciate her and the staff for all they do!

While I appreciate Dr. Louis's kindness, I have consistently felt that my appointments have been…read morerushed, leaving me with insufficient time to discuss my health concerns thoroughly. Furthermore, I am extremely disappointed with the delay in my referral to a specialist. Despite Dr. Louis recommending this referral, the necessary paperwork was not processed by your staff in a timely manner. This significant delay has directly impacted my treatment and caused unnecessary stress. I understand that I may bear some responsibility for ensuring the referral process is followed through. However, I believe it is unreasonable to expect patients to independently schedule and contact specialists when their doctor has indicated they will facilitate the referral. The information provided by your staff regarding the referral delay ("it hasn't been faxed over") was unacceptable. It implies a lack of accountability and places the burden of administrative tasks on patients. Patients should not be responsible for ensuring their own medical records are accurately and promptly transmitted. Overall, I wish there an email her patient can easily reach out to. At the very least, that can be a timestamp of when the matter has been discussed instead of trying to play phone tag.

Dr. Rachel Roberts is beautiful, inside and out. She is caring, intelligent, humorous and very…read moreattentive to every concern. I've been seeing her for several years now. She is the ONLY doctor (and I've had many over the years) who was able to send me to the appropriate specialist to diagnose a specific (but unusual) illness which I've had for about 30 years. FINALLY I was able to get treatment. I am SO GRATEFUL for that. In addition, Dr. Roberts always responds to emails very promptly, sometimes even on week-ends ! She really, truly cares in more ways than I can articulate. I bless the day that I chose her as my PCP. It was her bright smiling face on a brochure that told me she was the one. I've never chosen a doctor in that way before, but it sure worked out this time.

Dr. Seaman (now Dr. Roberts...new married name) is an OUTSTANDING physician. She is thoughtful,…read morecompassionate, and very smart. I adore her! I do not love going to the doctor usually, but I always look forward to seeing her for my yearly check-ups and I love feeling like she really cares about my health and well-being. I can't recommend her enough! Best primary care physician I have ever had!

I'm honestly surprised to see so many 5-star reviews. I recently lost my primary care physician,…read morewho was truly exceptional--she was always available on short notice when I was sick and built a strong, trusting relationship with me over time. Since transitioning to Dr. Shamala, my experience has been very disappointing. Appointments are booked several months out, which defeats the purpose of having a primary care provider. When you're sick, you need timely access--not a long wait that forces you to rely on urgent care visits, as I've had to do multiple times. When I asked about the delays, I was told there are simply too many patients. That response was concerning. It feels like the focus is on taking on more patients rather than properly caring for existing ones. During the one appointment I was able to get (scheduled three months in advance), I felt rushed, as if the priority was moving quickly to the next patient rather than providing thoughtful care. Maybe my previous doctor set a very high bar, but this experience has been frustrating and disappointing. Accessibility and patient relationship are fundamental to primary care, and unfortunately, that has not been my experience here.

Dr. Shamala is my new primary care physician and I am delighted to be working with her. The girls…read morein the office have been terrific to work with and go out of their way to help me. I had my physical today with dr. Shamala and she helped me understand my blood profile, did an excellent physical and is very efficient in calling in a medication I needed. Dr. Shamala did her training with a top rated internist in los gatos-- Catherine Grellet, who used to be my physician. Dr. Shamala is positive, warm, intelligent and takes a preventative role with her patients. I highly recommend her plus she has a very positive attitude.