I am beyond disappointed. I have PPO insurance and I have never had a front desk employee tell me I…read moreneed to find out myself if my insurance can be taken at a doctor's office. My insurance can be taken anywhere in the world but suddenly this location is making me do the leg work to get verified? Don't waste your time here. Bad attitude all around.

I switched doctors because I heard how attentive Rancho Wellness is when you needed something. I…read morecalled them to see if I could get a prescription before leaving town for a cold and flu I was coming down with. They said they could not see me for at least two days and said I should go to the urgent care. I tood them I wasn't leaving for 2 days and a virtual appointment is ok if they can't see me in the office. They still said they can't see me. Makes me second guessing switching doctors. Maybe because I'm a new patient it's just not a priority.

Dr Martinez is very insensitive and rude , I've been going here for years the staff is overall nice…read moreit's just been a decline in service since Dr Lee left this facility, would highly not recommend doctors here the receptionist and nurses are overall nice just decline in doctors level of care. Also worst facility for paperwork and referrals I'm having surgery on my back the doctors and staff don't communicate and they are just all over the place needed papers filled out for disability they were brought to them over a month ago and still haven't been filled out I went for an appointment for lab results found out because my primary went on leave without filling them out no one else will after I've waited and filled out request for records from my specialty doctors and still nothing. This place honestly needs to be shut down

He's a excellent physician. Everytime my daughter visits him, he addresses all concerns and takes…read morecare of all our issues. He has great knowledge. Thank you for helping us. I

I'm a new patient and I've only seen Dr. K twice. But so far her and her staff have been great. I…read moreleft my last doctors office because of many different problems. I have not had any of those problems here and so far could not be any happier with my experience.

I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

I've known Dr Chen Sr for over 25 years. He's a thorough doctor who truly cares for the wellbeing…read moreof his patients. He really wants to get his patients well. The girls at the office have always been very proprofessional and accommodating when I need to get an appointment. I've always felt I was taken care of by Dr Chen not just been a patient. Now I met Dr Chen Jr. I've known him since he was in elementary school. Both are great whomever you see. You'll get amazing care with either one. Dr Chen has seen a lot of my family as well. Just know you will wait to see him but he will give you that same amount of time to hear your concerns. Thank you Dr Chen and staff!

This doctor is horrible. Spent about an hour with him and he didn't listen to a word I said. He…read moretold me that the list of medical issues I had couldn't be treated by him alone. For pain issues had to find my own doctor. For female problems I would have to find my own doctor. He didn't deal with stuff like that. When I tried to call his front office staff was so RUDE. I asked to have someone call me back and I'm still waiting for that phone call it's been a week. When I tried to find a specific doctor with the paper he gave me they called it fraudulent and said they would be in touch. I don't have time for games, incompetent doctors or Awful front desk staff. I tried to speak to them and the lady who refused to give me her name kept interrupting me and then yelled at me. HORRIBLE OFFICE STAFF & CARE. KEEP LOOKING!!!!!

I moved to Fontana a couple months ago and needed to find a new clinic for my kids and I when I…read morecame across Connected Health Family Care, they made everything so smooth and easy. The staff was so nice and pleasant, made my kiddos feel very welcomed and comfortable and they were able to fit us in quickly. I will definitely be keeping my family here.

From the owner: Previously owned by the late Dr. R.S. Bir, Clinica Medica Familiar has served the underserved and…read moreunderprivileged Fontana community for over 30 years. We have always taken pride in delivering technologically sound, compassionate healthcare to those who may lack access to top-tier services. Now, under the ownership of Dr. Ela Grigorian, a Diplomate of the American Board of Family Medicine, our team of three elite healthcare providers, along with our nursing and medical staff, community health workers, and behavioral health experts, continues to deliver the highest levels of care. As of March 1, 2025, we are proud to rebrand as Connected Health Family Care, a transformation that reflects our renewed commitment to advancing patient-centric healthcare. This rebranding enhances our focus on leveraging cutting-edge technology to improve quality, access, and satisfaction for our patients. Under Dr. Grigorian’s leadership, Connected Health Family Care is committed to delivering superior healthcare through innovative solutions, a compassionate approach, and a relentless focus on improving the patient experience. Mission: To be the leading clinic in prevention and treatment of diseases, preserving and improving health and quality of life. Values: Quality, Warmth, and Respect

Today I took my wife in as she's got bronchitis. They got us right in and Dr saw her, wrote…read moreprescriptions and we were done in 20 minutes. I give them a perfect score. Very friendly and exceptional service.

* I had a cold and fever for several days, and over-the-counter medications like NyQuil were not…read morehelping. * While I could handle the fever, the body aches were bad enough that I couldn't work, so I decided to visit this clinic. * The facility was very clean, modern, and well organized. * All staff members were wearing masks and were extremely professional and kind. * I met with **Nurse Practitioner Lyndon Taylor**, who was excellent. * He was professional, answered all of my questions, and took the time to explain everything clearly. * I also asked about additional services they offer: * Weight loss injections similar to Ozempic ($600), with the potential to lose up to 40 pounds * Free, pain-free allergy testing * Prescriptions were sent directly to my local Walgreens. * Funny enough, my wait at Walgreens was longer than my entire visit at this clinic. Overall, a great experience. I would definitely recommend this location for anyone needing quick, professional care. --- DG

First I'd like to say I went to see Doctor Rupp years ago. She helped me and my children. Second…read moreshe has the biggest heart and wants to make you better. For instance my youngest boy got stung by some bug I had the driver's side window down and it flew in the car. His had got really swollen fast. I called doctor Rupps office and we where seen right away. If you have a chance to see her go see her

Doctor Rupp has a small practice. Because of this she is the only doctor you will see - no…read morebureaucracy, no long wait times, no passing the buck. She and Alma run the office with kindness and efficiency. Doctor Rupp gives you the personal care that only a sole practitioner can give. I heartily recommend her to anyone looking for a great GP. Alma makes medical billing a breeze for all the patients. You won't find medical care like this at any conglomerate or multi-practitioner clinics.

Dr. Fakhoury has been our Primary Doctor for about 11 years. Hands down, the best Doctor anyone…read morecould wish for. He is kind, caring, compassionate and a seasoned Doctor who takes his time in assessing you. For those people giving Dr. poor reviews because they have to sometimes wait long hours, please note that unpredictable situations arise daily and that will determine how the day unfolds. With that said, if you have an appointment for follow-up blood work and a toddler with a cough and high fever comes in.......it is not rocket science, they will likely take precedence. Maybe some of you have never visited an emergency room. Same concept! I too have experienced waiting hours to be seen with an appointment. Instead of getting worked up about, I understand that this is how it is at times and par for the course. All patients, and there are a lot, will get the same great service I get ....and THAT TAKES TIME. Prior to meeting Dr., in my previous 20 years of seeing other doctors, I have never had a Dr. assess me for more than 3-5 minutes and then send me off; I thought that was the norm. I say all of this because we have a high level of respect and praise for Dr. He has taken such excellent care of my husband and I, as if we were family. He and his staff always go above and beyond/go the extra mile to rule out a certain concern or illness and take whatever extra steps necessary for the issue at hand. I have personally experienced, and have also seen with other patients, where the staff work into their lunch hours to ensure all patients are taken care of. We know we are in great hands with Dr. So much so that when our insurance changed last year and tripled in cost, to continue with the same insurance that Dr. accepts, we discussed our options and finances in great length. We opted that is well worth the extra expense to continue receiving priceless, top-notch care (with no regrets). I hope you read this Dr. Thank you, thank you, thank you for being the one-in-a billion Dr. you are. We are so blessed to have you.

From friendly staff answering phones to being helpful with sending in prescription refills, this…read moreoffice is wonderful! Plus the amazing care from the doctor and PA, and caring nursing staff, makes this a fantastic place to go when I need doctor's care.

We have been coming here since my oldest kids were really little. This place is not the same since…read morethey moved and added adults. The waiting room is very tiny. My daughter and I had to stand till more people were called in. It is not the same vibe. Service is still similar but I feel like the care is slightly rushed. Getting checked in is very chaotic. It was way more peaceful before. The nurses and doctors are upfront with care options. That is a positive.

For the Dr. (s) especially Ms. Mohideen ... 5 stars !!! Just make that clear .... If it was JUST…read morepediatric .. 5 stars ... + more Now for the part that gets me extremely upset!! I get why they started accepting adults .. more revenue .... BUT just wanted to say my 2 cents ..... Im 99% sure some of the shady people going here are NOT supposed to be near children!! (Even if they are not being seen, they might be waiting for some legit who is being seen) If you know what I mean, ... i honestly cant believe you will mix adult with children in that small of a space, I've seen and felt the difference .. AGAIN if or I should say ... WHEN it was ONLY pediatrician.. it was the BEST!!!! 5 Stars !!!! Which is why I commute !! To this location!! Please do something about this! (Separate rooms at minimum!!! ) As for me im just gonna ask to be separated from the "adults not there with kids" being seen...

I had such an amazing experience here. From the moment I walked in, the medical assistant and the…read moreentire team made me feel so welcomed and comfortable. Everyone was incredibly friendly, supportive, and genuinely kind. What really stood out to me was that I never once felt judged, which is so important when it comes to healthcare. For the first time in a long time, I felt like the doctor truly cares about me as a person, not just a patient. He took the time to listen, explain everything clearly, and made me feel heard and respected. His team of amazing women also made the experience even better with their warmth and professionalism. I'm so grateful to have found this place and would highly recommend it to anyone looking for compassionate, quality care.

The new patient process is modern and efficient. I was able to get my forms and submissions done…read moreonline ahead of my appointment. They were able to schedule me in quickly, and the staff are all very friendly. My visit with Dr Majithia was excellent. He took the time to listen to everything I had to say, and asked follow up questions often. He adjusted his approach and recommendations based on my responses. I really felt like he was getting to the important details. Thank you Dr! And thank you to your staff as well. See you soon.