Dr. Chen is my electrophysiologist, a Wash U physician at Barnes' Center for Advanced Medicine. I previously had Drs. Bruce Lindsay and Jonas Cooper, but Linsday left to head the cardiology dept. @ Cleveland Clinic (#1 in the country for cardiology, per US News and World Report...no big) and Cooper left to move back to his hometown for family reasons. Boo! They were both fantastic (and I had a slight crush on Dr. Cooper...sshh don't tell)!
So after my heart started acting up again (status post two cardiac ablations) I looked for another doctor in the same practice. Dr. Chen was who was available, and she did not disappoint.
She was quick and efficient, but thorough, listened to my concerns, and I felt like she really was listening to me, and not just going through the motions. I got out of that appt with exactly what I wanted, which was a short acting beta-blocker to take during SVT flare-ups. I thought my only options were meds for the rest of my life or a third surgery, neither of which I was interested in. I am impressed with this because surgeons are typically quick to jump to doing surgery (coughcoughMONEYcough...not that Lindsay and Cooper were like that, I wanted the surgeries) but Dr. Chen looked at me as an individual and knew that surgery risks outweighed the benefits for me - she explained how I was particularly risky and almost ended up with a pacemaker during my last surgery - eep! I did not know this. She knows her stuff.
Smart, professional, efficient, good bedside manner. Check, check, check and check mate.
Front desk staff was friendly (they were actually booked out for two months - !!! - but they worked to fit me in earlier, which was nice) and the medical assistant was chatty and sweet. Good customer service.
Hit a slight snag when, even though I wrote down my pharmacy's name, I got a call later saying they don't know who my pharmacy is to be able to call in my script...uhhh? But hey...minor infarction.
A+ will go again...actually, I hope I don't have to. read more