To be candid, this is a bit of an emotional review for me…read more Anyone who has ever struggled with chronic pain will know this to be true: it's absolute hell. For the past six years, I have had debilitating lower back pain. I've had to stop working out, and I've had days when I could barely walk across the room. I've gained weight, lost sleep, and have really struggled. The most frustrating part has been that no one could ever tell me what was wrong with my back. My scans showed some swelling in my SI joints, but that was always the end of it. A year ago, it was discovered through a blood test that I possess the gene HLA-B27, which can indicate the presence of a disease called Ankylosing Spondylitis. So there it was: an answer! But even after previous doctors saw this, they were hesitant to diagnose. Why? I have no idea. But I was always just put on pain medications, which is never a good answer. I actually stumbled into Dr. Paul by accident when my previous doctor was out on leave. She was the first person to have a long, focused conversation with me about what was going on, and diagnosed me with AS pretty much immediately. It was such a relief to have an actual answer. From there, I was put on the appropriate medications, and was pain-free almost immediately. It's been several months and I am still feeling amazing. Dr. Paul is an exceptional doctor, and spends time addressing questions and concerns, which I've found to be really rare with rheumatologists. She changed my entire life and I'm back to functioning at 100%, which I'll never take for granted. I cannot recommend her enough. Kathy, one of her staff, has been wonderful as well. Truly a great group of people.

I can't even begin to tell you what a breath of fresh air it has been since switching to Barnes. My…read morefather is dealing with a very rare type of tumor on his brain stem. A biopsy was done initially through SLU Hospital and the entire experience there was traumatizing to say the VERY least (with the exception of some of the nurses because I don't want to paint everyone with a broad brush). When we felt like we were shucked to the side with SLUH, we went seeking out a 2nd opinion and new neurologist and neurosurgeon. The level of seriousness and care at Barnes has been above and beyond anything we could have ever expected. Thank you Siteman for treating my father like a human and not a number and for your extra attention. You guys have put faith back into the medical industry for all of us

From the beginning they were all wonderful. My mom was there off and on for years and I had a 15…read morelbs tumor removed there last year. From 1979 to now I can't say enough good things about my doctors, nurses and food. They are in my opinion the absolute best

If you got the money, this place has the time and place for you…read more As a former client who left when they stopped taking insurance, they don't care to have my business anymore.

Dr Schoenwalder has evolved in an unhelpful way. He has always tried to sell supplements from his…read moreown store (where he gets a cut) now he charges for EVERYTHING. The amount you will pay is ridiculous, they will charge you for a phone call, for a doctors note to your work or school, be inflexible with appointment changes...and they have your card on file so they will charge at will. Not to mention he doesn't listen to his patients very well or believe them. You'll notice him diagnosing the same things, over and over with no proof. Adrenal fatigue. Thyroid issues. Blah blah. Specifically, i used to see him but he only wanted to sell me supplements from his personal web store. He told me not to buy them anywhere else because his were "better". I found another doc. Fast forward several years, my wife kept going to see him. He ordered a "natural" med for a condition that her bloodwork said she didn't need. He insisted that she needed this med. They ordered it for her that day, without asking, and It was pricey. When she started taking the med she had a serious side effect that he denied was from the med. Every phone call he returned about the side effect, simple questions like "should I stop taking the med? Is this normal?" he charged $190. Each. For a quick phone call. We're about $1000 in and my wife's health got worse and needs other medical follow up, which we're looking for elsewhere. He reached out after she complained about the charges and threatened to leave, he said the charges were a mistake but I'm not confident that's true. I'm a holistic kind of guy, this doctor is not what he appears.

I have been seeing Dr. Ince since August 2013. All of my joints were swollen and painful…read moreincluding my ankles, feet, toes, knees, shoulders, elbows, hands, fingers and wrists. It was so bad that I was practically disabled. Dr. Ince correctly diagnosed my problem as Psoriatic Arthritis. After trying a few medications that did not work completely, Dr. Ince prescribed Enbrel for me and it has been a miracle. For over a year, I have had no symptoms. Dr. Ince said that I have reached a medically induced remission. I hope it continues! I can't say enough good things about Dr. Ince and his approach. Not to mention the incredible results I have achieved to date. This is a very complicated disease and I highly recommend Dr. Ince.

Remarkable! Thankfully I found Dr.Ince in late February when the list of dr.'s given to me by an…read moreurgent care physician, could not get me in until August or September! So I searched my maps and found Arthritis Consultants, I called on a Thursday and they had me in by Tuesday! Dr. Ince was fabulous, not only he was friendly and showed genuine concern for my pain and discomfort, but he has a wonderful personality, great humor and makes brief small talk to get to know his patients yet, not too long to keep others waiting. He gets directly to the issue and addresses it with passion and finality to assure the most effective and immediate treatment in order to offer the most expedient relief to his patients. I know this because I have experienced this when I needed immediate treatment from weeks of pain that no one could diagnose! And what's more deserving of notability is that even with a strong accent, he speaks clear and precise and is very articulate, leaving no guesswork to his instructions! Finding Dr. Ince has not only been a blessing to me, but his entire team is courteous and compassionate as well! His assistant, Tasha has been absolutely terrific and helpful!l Never have I had a more enjoyable experience in the face of pain and anxiety and the ongoing journey to normalcy! If I had to go anywhere else; well, I wouldn't! Thank you and Great job Arthritis Consultants and to Dr. Ince and his superior care and fantastic team!! FIVE STARS ****

I don't appreciate you all gaslighting me. I very clearly received a call from your office. Both…read morecalls were verified by the carrier. I have attached screenshots and once this bill cycle comes to an end, I'll even have an official record from my carrier because knowing you all, you're going to say something like you can't verify that these screenshots are real or that it's not an official record so you can't verify it right? I shouldn't have to go that far though. The level of avoidance that this office is willing to go to avoid accountability is astounding and a little concerning. West County Rheumatology abuses its power and it's so disheartening to see. Shame on you for throwing a rock and hiding your hand. Again, both calls were verified by the carrier. How would the person have known about my upcoming appointment and other details? Was there a breach of patient information that this office hasn't informed patients about then? They sure had a lot of details that an average Joe wouldn't have. Also if your office is all of a sudden having issues with calls being logged then that's another thing you should use your poor investigative skills on. Verifying my coverage is one thing but asking for something to keep on file that IS NOT an insurance card is another thing. It's just a very odd and unorthodox request. I'm not alleging a hipaa violation either, I'm saying that you requested PHI that you don't need and it was inappropriate and accountability needs to be had. Stay within the confines and parameters of your job next time so you don't do this to other patients. You all are not going to investigate this matter, you couldn't care less and that's been very apparent in how I've been ignored. It's simply just something you're going to ignore and pretend like it never happened and eventually do to next person since you can't own your actions this time to know what not to do next time. All I'm asking for is accountability/ownership to be had and to ensure this doesn't happen to anyone else where they are left feeling uncomfortable because someone didn't know how to stick within the borders and boundaries of their job. Your staff decided to straddle a gray area out of an intention that is still unclear. Once again the standard protocol is to simply just verify my coverage by calling my insurance company. The call would've been different if he just verified that I had the same insurance but no I "turned 28 and we're going into a new month" and you all wanted something to "have on file." If the concern was your office not being paid then you could have asked me to reschedule. It's something I'm not a stranger to and was willing to do before. But I wouldn't be surprised if you followed this statement by saying it's about patient care and the doctors wanted to see me right? Yeah, okay. Once again my appointment was at 10:10. If you all were so concerned you could have called my insurance again on Monday. The supervisor I spoke with at my insurance company along with an agent that was called the same day not too long after I received this inappropriate call said that all you would need to do is call them, and you didn't need anything to keep on file. To anyone viewing this, I would beware of this office. They love to hide behind their positive reviews as seen in other reviews when criticism is given or a patient experience that happened to be negative occurred. I understand mistakes may happen however, this is a mistake that is treading a very thin line of invading a patient's privacy. No one is perfect 100% of the time but apparently West County Rheumatology is since they can't own their sideways actions. You know just like I know a person from your office called me. My carrier knows a person from your office called me. The person who called me knows that he/they called me, office management knows that he/they called me, and I'm sure the whole office knows at this point and is participating in this coverup/damage control by the way things have been going. However, just based on this response and any response you have to critiques and genuine concerns seen from other patients, I understand that this office will never take any ounce of accountability/ownership. I'm not the first patient to say that Michelle ignores phone calls and I probably am not the first to be gaslit by this office. I won't be the last either. It's convenient that this office and its management has been so busy. The person I spoke to on Monday 3/2 informed me that there is an office manager and an assistant but neither one has called me back. Does your system notify you when and the reason given why a patient has cancelled an appointment? I put the reason. No one thought to raise a concern then? Continue to play blind, deaf, and dumb though.

I received a letter from Michele, the inept office manager who is incapable of apologies and…read moreaccountability, stating they would no longer see me as a patient because I left a bad review and because I was "confrontational" in my communications. Apparently demanding accountability and using my voice to warn others of their awful business practices - as a consumer in America is allowed to do - is worth removing their healthcare. Michele, all you had to do was actually listen to me and work toward a solution. You refusing to work on a referral, which Tricare didn't even require, tells me a lot about your character. Folks, steer clear. While the doctors may be competent, they back up office staff who is not. On top of it, they are refusing care to a military family. That tells you all you need to know.

The service and compassion has gone downhill since Dr. Baak's passing! I initially came to this…read moreoffice seeking help and relief! I was impressed with the MDs assessing me and the POC. I had years of no complaints. Now I can't get a hold of the NP and the MA won't relay the messages to the MD. I'm treated poorly and disregarded over the phone! My concerns and symptoms have been dismissed. I would have emailed the MD personally but that info is not assessable to me. This experience has became depressing and now I will find a different MD office who actually cares.

There are no words to express how I feel. My second review - I received a rather large bill for…read moreinfusion therapy, quite shocking to me, my insurance always covered it. After investigating it was discovered my insurance denied authorization and they provided the service anyway and billed me for it. After two scheduled appoints were cancelled, because it was discovered I as out of network. I tried to establish care with two new Rheumatologist, initial consult visits labs, x rays were ordered and I am told labs x rays negative for rheumatoid arthritis. Rheumatoid arthritis is what Dr Baak diagnosed me with and what I was treated for. A period of 4 years. I do not have Rheumatoid Arthritis. I was lead to believe I have an autoimmune disorder

Professional Orthopedic clinic with 4+ doctors who treat foot, ankle, hand, wrist, elbow, hip,…read moreknee, shoulder, etc. They also do sports therapy and physical rehabilitation.

I never even got into the place except to try to set up an appointment. I was told that they only…read morebook appointments by phone, so I tried calling for 3 weeks, with just one return call that I missed. They instruct you to only leave one message per day, which I did. Very bizarre considering that it is a medical facility!

The providers are great. The front office staff is HORRIBLE. Absolute attitudes which are entirely…read moreunnecessary. The receptionist is argumentative and believes she is the gatekeeper between you and your doctor. She forgets her simply her job to relay information, not manage your case. AWFUL YOUNG LADY - has not business being in patient care.

I would recommend Dr. David Galli. I don't usually have much wait before I get in, the offices are…read moreclean and nice, and the office staff are very friendly, which is a refreshing change from some of the doctors' offices I've been in before.

Easily has the rudest staff I've ever encountered in a doctors office. Incredibly frustrating and…read moreact like you're burdening them whenever you call.

Mercy clinic is located in Ronnie's Plaza by the Cold Stone Creamery. Note: There is another…read moreclinic in the same plaza that is not affiliated with Mercy. A little confusing. Look for the clock tower to find Mercy. I saw Dr Cristian Sutter for the first time. He was detailed about gathering health history info and ordering appropriate tests. I like how the lab and specialist referrals are done directly through the computer system. It gives me confidence that nothing would fall through the cracks. Dr Sutter and his staff are low key and casually dressed. The walls and instruments looked clean, but the light in the exam room I was in was dirty and the exam rooms look sad and tired. The staff seem pleasant and competent, but as a whole, the clinic doesn't exude personality. I am comfortable with my medical care so I will be back..

Dr. Perini Shah is fabulous! She takes her time to explain everything, schedules necessary tests…read moreand her staff follows up promptly. Love this doctor!