I usually don't leave reviews on anything, but I feel like this one would help some people in the…read morefuture.
The way that this office is run is incredibly unorganized and unprofessional, not only in my short experience there, but also in trying to make the appointment itself. The US healthcare system is an abysmal failure, insurance is a nightmare, so the least an office can do is have a pleasant experience for patients. This one unfortunately missed the mark today.
1. Played phone tag for months. When I finally got hold of someone, the person I spoke with seemed very rushed and very cold on the phone.
2. Was a new patient, scheduled that day (one success of the day! flexible timing), but was told to print out all paperwork and have it done before I come in. Having to come in 30 minutes before your time is also intense. Having paperwork ready for new clients is kind and pretty standard, so that was an odd request on top of the half hour wait.
3. Was told this specific Dr. took a particular insurance as a secondary insurance by multiple sources at Mercy and online, then was met with a lot of pushback from the office.
4. Bombarded me with paperwork, at one point two office staff came into my room and one was explaining, page by page, how to fill it out as quickly as possible, while another one (at the same time) was asking me to sign an agreement saying that if my insurance fell through (the one that I was told would work) I'd be responsible. I was incredibly overwhelmed and asked for space.
5. The Dr. visit was fine. However, I wasn't told I was getting the tests in the room or briefed about what specific tests would be done, so I started to leave, but was told to go back to my room as I was getting tests done at the office.
6. The person who took my blood did their job. I was told I could leave. I started to leave. Whoops. They forgot another test. Had to get poked again. Bad day to be someone who notoriously passes out from needles.
7. Okay, I left finally. Scheduled a follow-up. Right as rain? Nope.
8. Someone didn't give me paperwork to sign for a test to be sent off, so my options were to figure out a way to print it off and sign it after I was 20 minutes away, or have to be poked again the next day and miss work.
I thought it was an off day, seeing as when I pulled up the fire alarm was going off, everyone was outside, and a fire truck was present (ended up being a false alarm? should have been my first red flag) So I understand being flustered, but upon reading these other reviews I'm not so sure.
I know it's not all sunshine and rainbows for healthcare workers either, you're probably overworked and just trying to do your jobs and see patients in a timely manner, but you could do so with so much more patience, kindness, and better communication.