There is NOTHING Great about this lodge!
The place is an…read moreabsolute disgrace. Don't waste your time or hard earned money here. It's a big marketing scam; front desk staff pushes unnecessary add ons like: Paw Passes which come with undisclosed limitations, dinning and breakfast options with "sub par" food to say the least. When you are attempting to use the benefits you paid for, there are stipulations the front desk conveniently doesn't mention. An example is the $100 hold they place on your form of payment in addition to your deposit if you purchase said meal plans. "Common knowledge" they said is that in order for ALL charges to clear, it can take up to a week or more in contrast, they, GWL take their money immediately, but arent as quick to refund yours in the event of any error committed on their part. Lets talk about their filthy rooms...
The 1st room we checked into reaked of smoke, there were cigarette debris, and an obvious lingering smell that penetrated your nostrils at first breath. There were lipstick marks on used cups that werent discarded amongst other things. Due to the obvious lack of cleanliness in this room, we were moved to room #2 in the same tower. The 2nd room was disgusting amd even worse. A night supervisor came in to inspect and was left with his mouth open from the decrepit condition it was in. There were pubic hairs found in the wolf den, urine stains, tears on the sheets, and something that resembled bugs underneath the bunks and other debris. I asked to speak with a floor manager immediately as I needed a witness to inspect the atrocities. Susan arrived and made an attempt to downplay the situation however; even she couldn't hide her disgust for said conditions and moved us yet again. Now, all this moving from room to room didn't come free; they didnt disclose that they were charging my card every time they moved us to a different room, they failed to inform us that this move made it look like I had reserved several rooms under one card. This meant that every time a clerk opened my reservation, it appeared to look like I made several reservations under one name! WHAT THE ACTUAL HECK! Due to this frustrating situation that took practically MOST of our time, energy, and patience, the kids didn't get a chance to enjoy what we paid for. They went to bed late, irritable and disappointed. This incredible story doesn't end here; there is more but honestly, I'm too tired and frustrated to keep adding on and the stress of reliving it makes my blood boil. Due to the misery and stress this caused, we checked out early. I am writing this for the moms and the families that seek a nice, worry free vacation at a place that boasts about its amenities and its family friendly environment. Dont go here. Save your time, sanity, and effort for a business that appreciates & takes care of its customers. No place is perfect, I know, but businesses can start by correcting their mistakes and taking corrective measures to ensure their patrons are prioritized. This trip took place 8-6-26 and ended prematurely 8-7-26. I have to wait for the charges to clear and will keep you all posted; yet another headache. I will add pictures at a different time.
