Huge thanks to Moen Chem-Dry for their incredibly fast response in helping us clean up a small carpet oops! Their communication was prompt and clear, the technician was great, and the service was excellent--the stain is completely gone. We're very grateful! read more

Our technician LG did a wonderful job cleaning the area rugs and cloth furniture in our home. While we did not have any visible stains, we had plenty of dirt and dog/cat dander which was starting to stink. Our rugs and furniture were not easily cleaned with my own attempts and with weekly Febreeze spraying. The house is now squeaky clean and doesn't smell like our pets. In the future, I'll call to book tile/grout cleaning as well as hardwood cleaning. I need to be better about having all my rugs/furniture cleaned once or twice a year as well! LG with Moen Chem-Dry does great work. read more

The carpets in the house we are renting have unfortunately been destroyed by previous pets. They were cleaned before we moved in, I'm not sure by who. We have been in the house a few months now and some days the smell of urine and whatever they used to try and cover the smell is nauseating. Not to mentioned they were stained horribly. I had the carpets cleaned this morning and I can not believe how great they look. And there is no unpleasant smell . I did not opt for the full treatment to remove the pet stains because I don't plan on being here very long, and with the amount of damage it wasn't worth the cost for me. However the service was very knowledgeable and provided me with lots of info, on the most cost effective way to treat the problem. He was on time and professional. Great service. I would highly recommend them. read more

Super job! Thomas did an excellent job. Very polite and courteous as well as careful with our furniture. We never worry about our stereo equipment or antique furniture. They always take the time to do the stain removal and cleaning right. I had spilt a cup of coffee and you wouldn't know I had after yesterday's service. Recommend highly. read more

I have been a loyal Moen customer for years and years, recommending them to friend and clients. I had service to clean my sofa. During that cleaning, the equipment pulled the threads on my very expensive sofa in patches in several places. My technician came to try to fix it, but was unable. I called the company many, many times and left around 20 or more messages, to the point that the ladies taking the messages started apologizing for no one calling me back. I remained kind throughout and was thanked by the message center for that. I sent a letter and left a note at Paul and Jana Moen's business. That began 12/17. It is now 2 months later, and have I heard one whisper? No, I haven't. If a business can't stand behind their work for a long-time client who has sent them many customers, what does that say about the owners? We'll take your money and your referrals, but don't back our service. read more

Amazing service from start to finish. Called to get a quote and thought their prices were quite reasonable. They were able to book us so fast and the phone rep was very polite. They even offer a military discount. We were phoned before the technician arrived. He was prompt, friendly, respectful AND so sweet with our 2 dogs. Loved how our house smelled so fresh and clean...our carpets are so clean! We highly recommend Moen Chem-Dry! read more

It is so hard to find good help and this honestly where I have found it. From the moment I called for a quote, the lady I spoke to was extremely nice, she talked me through their service and gave me a quote and even offered a coupon. The service guy was exceptionally kind, showed experience and expertise and preformed in a timely manner. My carpets look and feel so good!!! I couldn't be happier. I will continue to use them! read more

We have used Moen Chem-Dry Summerville for years and have always been very pleased. At a party a guest spilled a glass of red wine on our light colored carpet. Moen was able to remove the stain completely. We were thrilled. The techs are always polite, professional and know our home well and what we want done. Can't imagine using another company. read more

I was EXTREMELY satisfied with the treatment I received from this company over the past couple of weeks. Kyle and his partner (I'm so sorry I did not catch his name) were friendly, on-time, and did an absolutely excellent job treating the carpets in my apartment. The previous resident basically let his dog treat the apartment as one giant pee-pad (no exaggeration, unfortunately) and I was extremely concerned about being able to return the carpets to smelling and looking nicely and all I have to say after the treatment is that PURT is MAGIC--the carpets no longer smell and I can finally live in my room without instantly becoming nauseated. What I especially appreciated was the follow-up visit without my having to even request it! The guys returned (once again, on-time) and I pointed out some spots that may have needed some extra treatment in my bedroom and they cleaned the entirety of the carpet again rather than merely spot-treat. They were once again quick and efficient and my carpet now looks fantastic. It was expensive to do the pet urine treatment, but I knew steam cleaning would have done absolutely nothing because it was soaked into the boards so I highly recommend the PURT treatment if you had the same issues as I did! read more

Friendly customer service and excellent cleaning service. Our technician, LG, cleaned two of our homes and did a wonderful job. He thoroughly explained what he'd be doing and told us the condition of the carpets upon cleaning them. Would definitely recommend them! read more

Just like another poster, I moved into a house with carpets that had seemingly been used as litter boxes. (I had no idea how bad they were until the Moen technician used UV lighting, which reflects the pet stainds. Yuck!) I called the company around noon, the technician was at my house by around 5:00 pm the same day, and worked well past 8:00 pm. The results are amazing. Their technician Bill C. was terrific - explained everything well, took his time examining all the areas, and then worked really hard cleaning the carpets. I was afraid I would have to replace some or all of the carpets - but thanks to Bill/Moen they are as good as new as can be expected. BTW the carpets are all off white, so particularly difficult to clean - even the "traffic" type dirt is gone! read more

we hired them to clean our carpet and also do the upholstery on both our sofa and loveseat. they arrived in the time that we were given, and called before hand to let us know exactly when they would arrive. the technician was very informative and offered us other services. we live in a rental and he explained that some of the staining we saw was from prior animal urine that had come up from the subfloor/pad. they were able to get some of the staining out of the carpet, and it looked much better when they finished. it was nice because the carpet was almost dry within an hour of them cleaning it; the upholstery took overnight but they had told us it would take longer to dry. all in all a great experience. will definitely use them again and suggest them to friends. read more

Very very impressed....professional, timely, and the carpets look like new, with lots of stains and traffic totally removed. I will use them again for sure. Moen knows their stuff. read more

Excellent service and staff! Great people who know how to make your carpets sparkle. We've been using Moen for years without any issues or problems. Always checks with us to see if the job was done to our satisfaction or they'll come back and make it right. So far, they never had to return. Job done right the first time! Don't know of another service that does a great of a job the first time! read more

We purchased a Groupon deal for $99.00 to clean 3 rooms and a staircase. We had a total of approximately 600 sq ft to clean. Kyle arrived on time, was very courteous, explained all the options and then did the cleaning. No pressure like many companies who drive you nuts with additional services. Very considerate and careful of our home taking great care not to make any wall marks with the hoses. Took about 75 minutes to clean everything. Drying time was very fast compared to most carpet cleaners we have used in the past. Within 3 hours about 90% was dry. I used a couple of fans to dry a few damp spots in he corners. I would use this service again without hesitation. read more

Really couldn't be more pleased with Moen Chem-Dry's service. The technician called before he arrived, asked if I had any special concerns, and then performed his work quickly and thoroughly. My carpets looked fantastic when he finished, including a few spots I was quite worried about. I highly recommend Moen Chem-Dry. read more

We used Moen Chem Dry to avoid wet carpets for a full day and being unable to move furniture back into the cleaned rooms, The carpets were supposed to be dry in a matter of a few hours. We called our local franchise to advise that after 6 hours the carpeting was still saturated. We were given feeble excuses and they finally agreed to send another rep out that evening. He came and attempted to squeegee water from the carpet then allow a high speed fan to circulate air over the carpet. It an't until the next day we felt comfortable returning the furniture. We expected a call the next day from the company to check on our satisfaction. No follow-up received. We will have a very difficult time recommending this franchise. read more

Got my carpet cleaned yesterday for the holidays at a great rate. Bought an awesome deal off Groupon to clean three rooms at $59. They provided great service, was friendly and prompt. Lawson was very informative and thorough, my rooms look great. Very pleased and will use this place again. Also, I love the fact that they don't use harsh chemicals. read more

Bill and Scott were very professional from calling when they were on the way to doing a great job cleaning my carpets. Thank you!

After having a rug ruined by them and contacting the BBB they were to refund us the money we paid up front! They agreed to, still nothing, I suppose we will need to go legal route! read more

Bill from Moen chem dry is just wonderful. Goes out of his way to be really helpful and very professional Got all my carpets cleaned and kitchen and, hall tiles cleaned House is looking great would recommend Moen 100%. Keep up the good work Moen read more

I called to get a quote and the lady I think it was the owner was very nice and explained everything and I told her I would call back for an appointment later. When I finally called to make an appointment again the lady that picked up the phone was very nice and answered all my questions thoroughly. I received a call from the technician and he said he would be at my house in thirty mins. He arrived on time and went over everything very throughly and did an excellent job. I highly recommend this company to anyone and I will be calling them again next time I need my carpets cleaned. read more

My husband and I moved into a rental home and were told the carpets were cleaned. After 3 months, we were done living with nasty carpets. When we called Moen, the lady on the phone was super sweet and offered us an immediate discount! She explained the cleaning process and was so polite. When LG came to clean the carpets, he was nice and professional. During the cleaning process he showed me the dirty carpet next to an area he just cleaned. It was night and day! All 3 rooms were done in less than 2 hours and the final carpets look brand new and smell so fresh! I would recommend this company to anyone! Affordable and quality service. read more

We were extremely satisfied with the service and speedy response we received from Moen Chem-Dry when our office was in dire straits for carpet cleaning. Bill Carman, our service technician, was very courteous, prompt, and professional each time we needed him. The cleaning services allowed us to open our business back up the very next day. read more

We were referred to Moen Chem Dry and they do a nice job cleaning carpets, but they have lost my business because they have damaged some of the corners in my house from their equipment and will not do anything to correct the situation. I called the owner and spoke to them indicating that we had an issue with the corners in our house and they sent someone out to take pictures. Then when I called to check on the status, they indicated that there's no way their technician could have caused it, that it was normal wear and tear and they were not responsible. When I indicated the corners were not in that state before the technician arrived and the technician had not started cleaning carpets with any corner guards on, they stated that it was not true, there were corner guards used and it was not their problem. The technician started using 2 corner guards on the downstairs corners part way into cleaning the upstairs. The upstairs corners are the worst. Please be careful of letting someone into your house that may cause more issues than they fix! Sad because they would have kept my business and anyone I knew if they had handled this properly. I will now always take before photos before I have any work done inside my home and these guys will most certainly not be invited back. read more

My husband and I bought our home over 4 years ago. The previous owners had spent a lot of money at some point having very high-quality carpet and padding laid down. However, they also must've kept their dog locked up inside a lot because there were a number of pet stains. Prior to our moving in, we used Capture on the stains, and a number of them did come up, but not all. We then had Stanley Steemer come out and steam clean the carpet. That got out more, but still not all. However, it made the carpet bearable to live with. Despite the few remaining stains, the carpet looked and felt great. Plus, with so many other expenses at the time, we just didn't have the extra money to turn around and put the same quality of carpet down. As we all know, stains tend to re-appear over time, and our carpet was no exception. We were just about to have it ripped up when I decided to try Chem-Dry. First off, I cannot believe they were able to get a technician out the very same day that I called. On top of that, Tom, our tech, was running ahead of schedule, so he called 2 hours before we were expecting him to see if he could come on out. He was very professional, and he explained everything to us. We ended up opting for just the basic cleaning that they do because we were skeptical it'd be any better than other professional services. It took him less than 2 hours to do the job, but our carpet looks literally brand new! I still cannot believe it! He was able to get out the stains that even Stanley Steemer couldn't get out! And, just as they advertise, the carpet was dry in about 2 hours. By the time we headed for bed last night, you'd have never known we'd had the carpet cleaned just a few hours earlier...except for by how exceptional it looks! I'm so thankful to have been granted this financial reprieve! For as long as the carpet fibers will continue to look and feel good, I plan to continue using Chem-Dry to help me keep it looking practically brand new until we just have to replace it. I can't recommend their services highly enough! read more