Hello,
The first date of my class was September 28, 2011. I have a saved email from that day. Again, it was a morning class. We were charged $180 to pay upfront for 4 classes, or $50 per class. Yes, the review was posted much after the class ended because I thought it was fair to share my bad experience with others. I was sent an email with information about additional classes, and thought it was only right to make your other customers aware of the falsely advertised class I attended. After the class, I also spoke with the 1/2 owner of the business that is a man. I am aware that you are the other 1/2 owner and I have met you as well.
Again, I was told that the money would not be refunded and that the instructor was already paid. He was the one who offered the "free" cooking class for us to make up for the bad experience. I did inform him that I was not interested and requested a refund instead, which was denied. I can assure you that there was no confusion regarding this problem at the time as he was fully aware of this entire situation. If you are now able to give the refund I requested, I will remove my review. I am including additional details to assist you in finding my registration and payment information.
You set up a private class that began on September 28, 2011 which met in the morning. I think at 11 am, pretty sure on Monday or Tuesday. I would hope these details will make your time easier to find my enrollment information since we were told you had "never" done a daytime cake decorating class before, and we needed to find at least 4 people to attend.
The fact that the class met on Monday morning was instrumental in the instructor leaving early to pick up her sick child since she was in school. This instructor told us that she owned a cake making business in the Atascocita area and her apron/chef's coat did have her business name embroidered on it. She had pretty short hair. I do hope that helps you in researching the instructor that was assigned to us. The recipe we received for the cake filling included pineapples. One of the four of us mentioned that she was not a fan of pineapple, and asked if there were any other recipes she could follow for the filling. We were told she could research it on the internet, and the instructor bragged that she had an 'amazing' recipe for a raspberry filling. However, when we asked for it, she told us she "just couldn't give the copy to us since it was one of her most popular sellers. We were not provided with an additional recipe, so we made 4 cakes with pineapple filling.
I do agree that purchasing the supplies for the class was to be expected. The instructions about the materials needed was unclear. Most, if not all, of us purchased several items that weren't right, and, by the time we attended the class, it was too late to buy the materials...we did a lot of sharing. Again, we also purchased several items we didn't use. One that I remember was to purchase several mini cookie cutters, and it turned out that we didn't need to use them unless we "wanted to". I purchased several sets of them, spending at least $25, only to find a regular cookie cutter, or shaping the fondant with a knife, would have been just fine. We also purchased many items that turned out to be wrong since the instructor's supply list was not clear.
After the last class I attended, I did learn that there are many free tutorials on fondant cake decorating. I did appreciate the option to learn in person. However, the poor quality of instruction was clearly not worth the money.
I will await your response.
UPDATE 10/23/2013- I have still not received a refund. I have also not been contacted by Chefs2B regarding this situation. You must think it makes you look better on yelp to offer to make the situation right. It's really too bad that you have made no efforts, while you are suggesting that you would right here. Horrible customer service. read more
